Los Alamitos Race Course

April4, 2015Revdex.comViewridge Ave #200San Diego, CA 92i23-1688Regarding: ID [redacted] On the March 2015, due to a programming error, there was confusion as to which of two wagerswere being offeredThe California Horse Racing Board, the state regulatory body that oversees horseracing in California, instructed us to honor both types of wagers which we have done.The first wager is a Pick-To have a winning wager on this night, a patron needed to select 6winning horses out of racesOn this night, there were tickets selecting winning horses out of 7races and all of these wagers have been honored.The second wager was a Place Pick To have a winning wager here, a patron needed to correctlyselect the first or second place horse in all racesWe calculated that there were of these winningwagers and we have so far paid out on of them.Mr [redacted] , did not meet either condition, therefore he is not a holder of a winning ticket foreither of the two conditions above.SincerelyLos Alamitos Mutuel Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
we have evidence base on your result pick - 6/I won why I'm not a winner how it happens that you didn't pay me it shows in your results
Regards,
*** ***

April4, 2015Revdex.com4747 Viewridge Ave #200San Diego, CA 92i23-1688Regarding: ID [redacted]On the March 8 2015, due to a programming error, there was confusion as to which of two wagerswere being offered. The California Horse Racing Board, the state regulatory body that oversees...

horseracing in California, instructed us to honor both types of wagers which we have done.The first wager is a Pick-7. To have a winning wager on this night, a patron needed to select 6winning horses out of 7 races. On this night, there were 6 tickets selecting 6 winning horses out of 7races and all of these wagers have been honored.The second wager was a Place Pick 7. To have a winning wager here, a patron needed to correctlyselect the first or second place horse in all 7 races. We calculated that there were 103 of these winningwagers and we have so far paid out on 88 of them.Mr. [redacted], did not meet either condition, therefore he is not a holder of a winning ticket foreither of the two conditions above.Sincerely. Los Alamitos Mutuel Department

Review: [redacted]see attachment[redacted]

Hi, My name is [redacted] L. [redacted] last March 8,2015 I bet on Los Alamitos online place pick all (7) . So when the race is finished I try to looked up the results then I checked my bet and I saw that nobody got pick all (7) which they put that 6 of 7 paid for &2,047 so when I checked my balance its nothing they didn't pay me for that 6 of 7 , so I decided to call Tvg network where you deposit your money for betting for track that you want and I asked for my winning bet Customer service answered and said that there having a problem of the Internet and checked it tomorrow March 9,2015 and it will be posted . When I checked that morning it's nothing so I call again and customer service told me that Los Alamitos decided no one won so I was so depressed that why won't they pay me which until this day they put the results 6 of 7 paid for $2,047 is that right what they did because I won they won't give my money it's not fair not to give us the winning payment please help me I'm sending you the winning bet that I made and the results of that , I hope you can help me for these matter wait for the pictures I'm sending.Thank you and God bless you .

[redacted]Desired Settlement: Hi, My name is [redacted] L. [redacted] last March 8,2015 I bet on Los Alamitos online place pick all (7) . So when the race is finished I try to looked up the results then I checked my bet and I saw that nobody got pick all (7) which they put that 6 of 7 paid for &2,047 so when I checked my balance its nothing they didn't pay me for that 6 of 7 , so I decided to call Tvg network where you deposit your money for betting for track that you want and I asked for my winning bet Customer service answered and s

Business

Response:

April4, 2015Revdex.com4747 Viewridge Ave #200San Diego, CA 92i23-1688Regarding: ID [redacted]On the March 8 2015, due to a programming error, there was confusion as to which of two wagerswere being offered. The California Horse Racing Board, the state regulatory body that oversees horseracing in California, instructed us to honor both types of wagers which we have done.The first wager is a Pick-7. To have a winning wager on this night, a patron needed to select 6winning horses out of 7 races. On this night, there were 6 tickets selecting 6 winning horses out of 7races and all of these wagers have been honored.The second wager was a Place Pick 7. To have a winning wager here, a patron needed to correctlyselect the first or second place horse in all 7 races. We calculated that there were 103 of these winningwagers and we have so far paid out on 88 of them.Mr. [redacted], did not meet either condition, therefore he is not a holder of a winning ticket foreither of the two conditions above.Sincerely. Los Alamitos Mutuel Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

we have evidence base on your result pick 7 - 6/7 I won why I'm not a winner how it happens that you didn't pay me it shows in your results .

Regards,