Los Amigos Grapevine

Let me first start by saying this is very surprised to be receiving this and to see that it is stated that I didn't build and chimney for her and that some other company had to come and fix is a complete and outright lieI built a new crown for said customer in July of which is in our contract
for original job this was done I have many pictures of said crown being built, then when water was coming in near roof line it was found that the shaft below the crown in the attic to the basement was failing this is not something I can foresee for I couldn't see chimney below, when I was called about the issue she showed me where water was wicking through the old shaft belowI told her how unfortunately the shaft wasn't looking good down to basement, so under contract and at no further charge to her I spent a day removing from a very steep and dangerous roof patty was very pleased and the roof had to be fixed so she called the roofing guys to patch the roof the supposed company that had to fix the whole problem the same company that she did nothing but complain about how the owner was " being a real jerk and making her feel like she was an inconvenience" we had a contract on this work also and gave me nothing but praise and how appreciative she was that I came so quick to take care of the problemI spent around 1500$ on buildings the chimney not to mention around 40+hrs on a very steep and dangouse roofSo for her to file a complaint after all that let alone ask for a full refund of her money is absolutely mind blowing to meafter all the time and effort that I put into that job and building and taking down the chimney I will be refunding no money to said party especially to some who was obviously lieing to my face the whole time and had me fix the chimney issue and tell me about other jobs she had for me then turn around and do this on top of all I did for herI am a man of principal and I won't be a victim of such a devious person thank you for your time on this issuse