Los Amigos Restaurant

Hello, and thank you for your callI have spoken to customer and was involved with the repairs of vehicleThe repairs performed were under factory warranty and other issues were correctedI also called customer after she picked up vehicle to make sure everything was ok and she had no complaints.If you have any further questions please do not hesitate to callThank you and have a great day

This customer brought the vehicle that she purchased from another facility to our shop for an oil change approxmonths after she purchased itIt is a Cadillac STS with 105,miles on it. Changing the oil will not cause valve cover gaskets to leak, nor will it cause camshaft actuator magnets to leak, nor will it cause a leak between the oil filter adapter housing and the engine. We diagnosed the vehicle free of charge and additionally diagnosed her check engine light for free (which was on at the time the vehicle was first brought to us for the oil change) which was related to lean condition in both banks and intake air flow system performance and a multiple misfire code. As a courtesy, we have already offered the customer a reduced price to address the leaking concerns. The wrong customer’s vehicle VIN # was chosen at the time of write-up, we explained this human clerical error to the customer as well as explained that we did perform the oil change on the STS, not the DTS. We perform a visual inspection of the vehicle as a courtesy when we do oil changes at our DealershipWe do not do an inspection where we remove parts and look for leaks internally unless it is requested, approved, and paid for by the customer as a diagnosisWe diagnosed the leaking concern that the customer had for free on her return visitThe items that we found could not be caused by an oil change, these looked to be pre-existing conditions. Thank you

I purchased the vehicle month from the service date and when I took it to get an oil change from Mataga Cadillac they conducted a multi-point inspection which did not reflect any item leaking at all(which I forwarded for your review) They had my vehicle noted on the invoice as a DTS (which is my other vehicle) I understand they are claiming that changing the oil would not cause the leaks however from their original inspection there was no leaks or issues with oil leaking at that pointMy husband was told after an hour and a half that they were still working on the vehicle and when we received the vehicle back he drove it home and immediately noticed it was leakingWhen we brought it back in they indicated they had a bad string of oil filters and it could be that so they changed the oil filter again and conducted all the checks they indicated for freeAll I asked them to do was restore to the pre-leaking stage in which we brought it inThey did all those free things to find out what happened not to make us happy and they still did not fix the issueThey also indicated that they thought they worked on the DTSHow could a mechanic not tell the difference between a DTS (much bigger) and a STS? If they filled the vehicle like it was a DTS that would have required more oil which could have broken or damaged the seals causing the leaksOr could the fact that they changed the oil filter many times because of their malfunctioning oil filters were bad lead to warping itemsI don’t know, I am not a mechanic however I know 100% that my vehicle did not leak prior to their workWhen I originally purchased my DTS I also took it there to get an oil change and the same issues happened however I had a vehicle warranty that paid for the repairs even though again, my vehicle was a certified Cadillac purchased used with 50k miles onI questioned them back then but they assured since I had the warranty it would be all be handled without any harm to my pocket bookThey offered to fix my vehicle for $that is $cheaper than they would charge anyone elseThe problem is they caused my oil leaks so therefore they should fix it at no costSince they caused all of this stress and issues with my Homeowners Association they should pay the fee I am being assessed for having oil spots on my drive way

This customer brought the vehicle that she purchased from another facility to our shop for an oil change approxmonths after she purchased itIt is a *** STS with 105,miles on itChanging the oil will not cause valve cover gaskets to leak, nor will it cause camshaft actuator
magnets to leak, nor will it cause a leak between the oil filter adapter housing and the engineWe diagnosed the vehicle free of charge and additionally diagnosed her check engine light for free (which was on at the time the vehicle was first brought to us for the oil change) which was related to lean condition in both banks and intake air flow system performance and a multiple misfire codeAs a courtesy, we have already offered the customer a reduced price to address the leaking concerns

Hello, and thank you for your call. I have spoken to customer and was involved with the repairs of vehicle. The repairs performed were under factory warranty and other issues were corrected. I also called customer after she picked up vehicle to make sure everything was ok and she had no...

complaints.If you have any further questions please do not hesitate to call. Thank you and have a great day.

Regarding [redacted] ID [redacted], Mrs. [redacted] did bring in her vehicle for service. The battery on the vehicle was not holding a charge at which point we put in a new temporary battery so that we could program the key and diagnose the vehicle after diagnosing the vehicle we removed the new temporary...

battery and notified the customer. I have attached a copy of the repair order.Please let me know if you have any questions.