Los Amigos Trans N Auto Repair

To whom it may concern,We would like to address the concerns brought up by the representative from [redacted] about the transaction that occurred on June 26th, 2015, While the dollar amount for the refund desired may seem small in comparison to the overall charge, the nature of the off-contract requests made affected more than just the ANA Sales group in question, This effect, coupled with the lack of paperwork documenting the request, increased the length of the investigation into the issueUltimately, as of the July 10th, (after the complaint was made but before we received the letter from the Revdex.com of Hawaii), we have refunded $75, the cost of the unused lockers, to the original credit card charged for the [redacted] eventWe would like to expound on the aforementioned investigation into the issue by us to include with the record of this complaintPrior to the event, our Assistant Golf Professional [redacted] spoke to Mr [redacted] about arrangements for the locker roomThese arrangements were made outside of the email record referred to by the complaintAfter that conversation, [redacted] arranged for locker room users under the impression that all the golfers would need the same accommodationsWith such a large number intending to use the locker room at once, one of these accommodations included informing morning customers that the locker room will not be available for the day, While it is rare we get locker room requests that large, it has happened before and we operate under a certain threshold and protocol of which [redacted] was followingAlso, to address the statement about residents not needing a locker, our locker room charge also includes access to and towels for use in our shower facilities, so it did not seem odd to us that the entire group might want to shower after their round On the day in question, after the event was over, we presented an invoice for the day to Mr [redacted] for approval including, amongst other charges, locker room rentalsl did not dispute the charge on that day, and we rung up the invoice per the now··disputed totalSometime later, we received a call from Mr [redacted] that is outlined accurately by his filed complaintSince the desired refund circled around a verbal agreement and events that happened on the day of the event, [redacted] deferred the request to [redacted] and [redacted] as they were on shift on June 26th while [redacted] was off islandWhile [redacted] was the one who originally made the accommodations, he does not have the manager or executive power to handle refunds such as the one being requestedTherefore,the responsibility to investigate and approve/disapprove the refund fell to our lead Professional ***.Considering that other customers were denied access to the locker room facilities to accommodate the la rge group, as well as the only paperwork for the agreement being a reviewed invoice outlining locker room rentals, [redacted] had to investigate claims of purely verbal agreements while also reviewing policies and exceptions set forth by cor·porate policyWhile we sincerely apologize for the delay and stress this caused Mr [redacted] , our management wanted to make sure they were thorough with their handling of the situationParticularly since the refund request was only partial, as the question was notwhether lockers were used, but how manySuch accuracies are important for our records and corporate reports.To reiterate, after the investigation and as of the July , we have refunded $75, the cost of the unused lockers, to the original credit card charged for the [redacted] event.Regards,Liane O [redacted] General ManagerEwa Beach Golf Club

spoke to Mr*** regarding his Chevy Suburban He was advised to bring the truck back in under warranty The truck left here a month before running and working greatIf there is a problem with the fuel pump he would be covered under warranty,we did have Mr *** approval to work
on the fuelmeter.which is part of the fuel unit

To whom it may concern,We would like to address the concerns brought up by the representative from [redacted] about the transaction that occurred on June 26th, 2015, While the dollar amount for the refund desired may seem small in comparison to the overall charge, the nature of the...

off-contract requests made affected more than just the ANA Sales group in question, This effect, coupled with the lack of paperwork documenting the request, increased the length of the investigation into the issue. Ultimately, as of the July 10th, 2015 (after the complaint was made but before we received the letter from the Revdex.com of Hawaii), we have refunded $75, the cost of the unused lockers, to the original credit card charged for the [redacted] eventWe would like to expound on the aforementioned investigation into the issue by us to include with the record of this complaint. Prior to the event, our Assistant Golf Professional [redacted] spoke to Mr. [redacted] about arrangements for the locker room. These arrangements were made outside of the email record referred to by the complaint. After that conversation, [redacted] arranged for 34 locker room users under the impression that all the golfers would need the same accommodations. With such a large number intending to use the locker room at once, one of these accommodations included informing morning customers that the locker room will not be available for the day, While it is rare we get locker room requests that large, it has happened before and we operate under a certain threshold and protocol of which [redacted] was following. Also, to address the statement about residents not needing a locker, our locker room charge also includes access to and towels for use in our shower facilities, so it did not seem odd to us that the entire group might want to shower after their round.. . . . . . . . . . . ..  . . . . . . . . . . . On the day in question, after the event was over, we presented an invoice for the day to Mr. [redacted] for approval including, amongst other charges, 34 locker room rentals. l did not dispute the charge on that day, and we rung up the invoice per the now··disputed total. Sometime later, we received a call from Mr. [redacted] that is outlined accurately by his filed complaint. Since the desired refund circled around a verbal agreement and events that happened on the day of the event, [redacted] deferred the request to [redacted] and [redacted] as they were on shift on June 26th while [redacted] was off island. While [redacted] was the one who originally made the accommodations, he does not have the manager or executive power to handle refunds such as the one being requested. Therefore,. the responsibility to investigate and approve/disapprove  the refund fell to our lead Professional [redacted].Considering that other customers were denied access to the locker room facilities to accommodate the la rge group, as well as the only paperwork for the agreement being a reviewed invoice outlining 34 locker room rentals, [redacted] had to investigate claims of purely verbal agreements while also reviewing policies and exceptions set forth by cor·porate policy. While we sincerely apologize for the delay and stress this caused Mr. [redacted], our management wanted to make sure they were thorough with their handling of the situation. Particularly since the refund request was only partial, as the question was notwhether lockers were used, but how many. Such accuracies are important for our records and corporate reports.To reiterate, after the investigation and as of the July 1 , 2015 we have refunded $75, the cost of the unused lockers, to the original credit card charged for the [redacted] event.Regards,Liane O[redacted] General ManagerEwa Beach Golf Club

Review: I took my 1999 chevy suburban to Los Amigos Trans n auto repair on 4/14/16 to fix my gas meter. They said it will only take 2 hour to fix...about 5 hours later I called to know why it was taking long to fix...they started working on the gas pump with out my approval... I received the call that I needed to fix the gas pump I did not agree but I was told that they were working on it already...I had no choice but to except. an hour later I went to check on my car and when I arrived to the auto shop the mechanic was pumping the gas out and filling up the pumps from other cars...the guy from the shop next to it told me that he took $10 worth of gas. I took my car to the shop with a full tank and I told them it was full but they still tried to bring the tank down...the mechanic told me it fell and broke a fuel line....I had to paid $391.91 for the service done on my car....not even three week it lasted and my fuel pump broke down...I had to pay $65 to tow it to my house. I don't trust that auto shop no more for them to fix my car again...they told me to take my car back to them to have them fix it but I don't trust them..I would like to get a refund for in order for me to fix my car at another shop. please and thank you for your time.Desired Settlement: I would like my full refund of $391.91.

Thank You and hope to hear from you soon.

Business

Response:

spoke to Mr. [redacted] regarding his 1999 Chevy Suburban He was advised to bring the truck back in under warranty The truck left here a month before running and working great. If there is a problem with the fuel pump he would be covered under warranty,we did have Mr [redacted] approval to work on the fuelmeter.which is part of the fuel unit.