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Los Angeles Freightliner

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Los Angeles Freightliner Reviews (3)

Good morning,In response to the customers complaint we did in fact repair the unit the first time for the DEF issueThe truck did leave our location and came back however it had another issue with the check engine light and they did advise our advisor that the a/c quit workingMy advisor
wrote them up for the check engine light and she also let them know it would be a separated diagnosis for the a/c complaintThe customer declined the diagnosis for the a/c complaint upon the write up timeWe replaced a temp sensor and ran the truck to verify the repair and called the customer when the truck was readyThe customer came in to pick up the truck and was still complaining that the a/c quit working when the check engine light first came onWe offered to have the a/c checked again and at no charge but declined ones again. Shop supervisor Leo also walked out to speak to the customer regards the a/c and offered again to walk out to the truck and check the a/c before they leaveTheir response was "we dont have time" we will just pay our bill and leavethe customer was given plenty of opportunities to address the a/c but they declined to do soWe cannot offer any refund at this time we corrected the customers initial complaint and was never given the chance to correct a separated issue

I am rejecting this response because:
They never offered to check the AC for no chargeThey told me there was a minimum charge of over $to fix something that WAS NOT BROKEN when the truck was dropped off the first time! The truck still had same issues after leaving the 1st time with the DEF issue and engine was still derating (which was the original issue that I brought it in for!) We were not in a hurry being that we'd already spent days there anyhowWe just wanted our issues fixed, and for $3,total between the visits, that should've occurred but it didn'tNot only being down for days and losing income but also being ripped off by a "so called" reputable repair shopThey are nothing more than a bunch of frauds and I can only imagine how many people they've done the same way.As for speaking to someone named Leo, that never happenedI have no idea who that is and I documented everyone who I spoke to on this day and he was not one of those peopleThere was a female mechanic who had fixed the truck originally. It seems to me as though they don't care about their customers or their reputation and that this place is nothing more than an assembly line

the offer to check the unit stands, please call leo and he can make arrangements for the unit to be checked.

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Address: P.O. Box 60816, Los Angeles, California, United States, 90060

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