Los Angeles Transfer and Storage Reviews (%countItem)
Los Angeles Transfer and Storage Rating
Address: 3500 W Olive Ave STE 300, Burbank, California, United States, 91505-4647
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Well here we sit with our house fully packed waiting for the movers that were to be here between 10 am - 2 pm. They were to call 30-45 minutes before they arrive, it is now 1:51 pm as I write this. Zero call, and we have called them 8x. We have hotels booked as we are moving to another state and literally cannot stay in our current house one more night as the new owners now officially own it.
This is the WORST experience I have ever had with a moving company. EVER!!! I highly recommend staying away from this horrible company. Who does to that people?? This is total bs and we wish we would've never went with these people. Thanks for making our move a nightmare!
Please contact ***@losangelestransfer.com to work out any complaints before posting a negative review. We ask that you give us the opportunity to resolve issues first.
I called the Job Foreman to find out what happened, because you posted this review before your Appointment window for pickup was even past. I spoke to the Job Foreman and he was assigned to your job and arrived by 4 pm. He moved your household of 1650 Cubic Feet for the price of 1500 Cubic Feet and gave you free packing materials. This was all to make up for a small time difference. Yet this one star review is still up. Can you explain how you can just leave this up when we met and exceeded customer service for you?
TERRIBLE FRAUDULENT COMPANY & EMPLOYEES!!
***Please read before you do business with them.
I contracted my move with sales person Jared Jamison who sent Nolan out to do the onsite bid. I wanted to make sure the price was accurate and a set fee so nothing unexpected would happen. Contracted price was $7,800
I paid an $800 deposit. Spoke to Jared several times where he assured me they had everything and knew what I had because they saw it in person & told me I was overthinking things by having him add notes about packing ect. On one call he thought I was a completely different customer which told me he was telling us all the same lines but I had a solid contract so I thought.
Nolan and a crew of 4 guys came out and wrapped all my furniture and took apart my kids beds, they showed up late after 12, by 7 pm the rig showed up to load my belongings, they moved all my boxes from the garage to the driveway for loading. Then Nolan came up to me and told me they did an error on my contract and underestimated my move and demanded $3,000 more to move me or they would unpack my whole house. I asked over and over to speak to a manager which they told he was not available and nothing they could do. I could either pay it or they were leaving, they were rude, disrespectful and threatening. I locked up my house because they kept threatening me. The next day Jared called and said they wouldn't let me speak to anyone because he would get fired because of his error on my move that he and Nolan did. Two days later they had some guy named Stan Levi pretend he was the owner and apologize and promised to refund my $800 deposit and said he was sorry they couldn't do the move unless I have them $3,000 more for the job. I said fine please give me the refund, then he kept trying to negotiate to still move me for more money. I still have not received my $800 deposit back. Stan Levi said someone would come pick up the moving blankets from my stuff they wrapped and would give me my deposit and they haven't. It's been over two weeks. This company is fraud and you will be completely disappointed with their professionalism as I was!!!
Dear Elizabeth,
A quick follow up, since we resolved issues and settled the dispute. Please update or delete this review.
Thank you so much,
Shauna
Pleasure working with Los Angeles Transfer! They were on time, and worked very hard throughout the moving process. The team was in a great mood, and even secured my belongings in perfection! I really enjoyed the way this moving group worked, I highly recommend!
Do not use this substandard company for anything! Used them for State to state residential move and storage. Items missing, damaged or completely destroyed in addition to exorbitant fees!
Dear Cynthia, We are in the process of resolving any and all complaints you have raised regarding your recent relocation. Initially there were complaints of a missing Lingerie Chest, which we have since found and delivered to you. Next was a complaint that the truck crew had ruined some of your items at delivery in attempt to get truck out of your yard. This obviously was not a good situation and driver took a risk parking the semi in your yard to save you a shuttle fee. I did send you a gift card to replace all of the items in your complaint. Next you are saying that there are things missing, we show a full delivery. To respect you we ask that you submit a claim for the missing items. next you reveal that you have some moving damages to the freezer and a couple furniture items. So at this point it is very clear that you need to make a moving claim. You and John have been provided the website for our claims service. It is obvious that if you are tech savvy to make a complaint here, then you are perfectly capable of submitting a moving claim. We will be happy to resolve any and all issue with you. We kindly ask that you allow us the opportunity to do so. Best regards, Shauna R. Claims Administrator
LA Transfer lost extremely valuable items of mine two separate times. The items were not delivered and once they were retrieved were lost again.
In November 2019, my husband and I hired LA Transfer to move all of our belongings from Los Angeles to Brentwood, TN. We paid a *** deposit with our credit card on 11/22, then a money order to the movers who moved us out (around *** and then, paid the remainder of *** in cash on 12/14, when our items were delivered to our new home.
Within a week after unloading all of our boxes, we realized that we were missing a large trunk, containing my wedding dress as well as the large box containing my family heirloom crystal glassware. I immediately contacted our sales rep, *** and she connected me with ***, who deals with claims.
*** was not very communicative or helpful so I spoke to someone named ***, who deals directly with the delivery drivers. *** contacted the driver's boss, who assured me they would track down the items. Eventually, I spoke with *** again, who texted me a photo of the trunk with my wedding dress, sent to her by the driver. She told me they would retrieve it as well as the other items and would ship them to me.
I continued emailing *** to get updates on my items. She said they were still with the driver and asked me if I could have a friend pick the items up from the driver and she would cover the shipping costs. I said that was not my responsibility and that LA Transfer needed to retrieve the items and ship them to me.
When I wasn't hearing back from ***, I decided to call the delivery driver *** myself. He told me that he handed the items off to someone at LA Transfer a week or two prior. He then texted me to show me the address of the warehouse where he returned the items.
When I spoke to *** and *** about this, they said they would communicate with the warehouse foreman *** to get the items shipped to me. They admitted having the items in their possession. But a week later, after hearing nothing, I called and emailed ***, who finally admitted that the items were mistakenly loaded into a truck by a new foreman *** said she would do everything she could to track the items down.
I continued following up with *** via email and phone to see if she had found the items. It is now 5 months later and my items were never found.
Because of irresponsible actions, absent protocol, and poor communication, this company lost irreplaceable items of mine. No amount of money could ever make up for the loss of my wedding dress or family heirloom crystal but I do believe they owe me a refund for the upset and hassle.
I was never even offered any sort of reimbursement for all of this. I have an email thread where *** admits retrieval of my items from the driver and then losing them again.
I am seeking a full refund from LA Transfer *** My wedding dress alone was worth *** and my vintage family heirloom crystal is invaluable but if purchased today, would be in the *** range. There were also some less precious items involved not to mention the hours I've spent emailing and on the phone with this company, desperate to retrieve my items.
Dear ***,
A moving claim would need to be filed for the missing item. You and I worked together to try to find them. I had them in CA and then you had a driver go and pick them up. I din't find out until as much as two weeks later that you knew he had them. He put them accidentally on a load they did for delivery. I created a spreadsheet of every truck loaded int eh at two week time frame and contacted every driver and sent the picture I had of the unique box to everyone. No one has found the boxes, They are completely lost. If I had known that the boxes had been picked up, then we might have had a different outcome. Right now we are dealing with missing items. Under the Bill of Lading the the valuation Addendum for your move, the missing items are payable at a Valuation Rate of *** a pound. Moving claims are paid by weight. If you have homeowners insurance and pursue a claim, then we would be subject to subrogation by the insurance company for our Valuation rate.
(The consumer indicated he/she DID NOT accept the response from the business.)
The person who responded (***) is stating things that are simply untrue and I have emails and text messages to back up the facts. I did not pursue the driver (***) or ask him to return my items to LA Transfer. Tova coordinated with a foreman *** to retrieve my items from the driver. When I finally did reach out to the driver on January 10th, he verified that he already dropped the items off to LA Transfer - again, I did not ask him to do this. I immediately called *** and told her and emailed *** as well letting her know that my items were in fact at LA Transfer. At this time, *** said she would get shipping labels made for the items. But then a few days later when I asked for an ETA, I was given vague responses. *** and Tova were on all of these emails. After much back and forth, (weeks later) *** notified me that my items were mistakenly loaded onto another moving truck.
I don't know (or care) who was responsible for this MASSIVE error and neglect but two of LA Transfer's employees were aware of my items missing the first time and were also aware of them being returned to the LA Transfer warehouse. If they didn't prioritize confirming the items' location in time, that is on them.
This is a case of complete neglect of customer goods. I will be following up with an attorney at this point.
We have reached a settlement for lost items. It is regrettable that the items were lost and we are very sorry for this and do apologize.
I have never came across such a hard working company like Los Angeles Transfer! They not only made my move very easy, but they cleaned my new home as well! This company really does it all they packed, moved, and cleaned for me! They had a very positive attitude throughout the hard work, I will be calling for any future move simply the best!
Wonderful moving group! Los Angles Transfer helped me move over a month ago and they did an over the top job! They were very eager and in such a positive mood throughout the move making it very easy for me to not be so stressed out like I normally am with a move. They are very organized, and take great care of your belongings. Highly recommended!
Thank you so much for taking the time to give us your wonderful feedback!!
I just want to say great job guys !! I know this wasn't a easy move for you guys especially because we setup everything last minute. But thanks to Aaron and Victor working together everything ran very smoothly considering all that was in play. I highly recommend this company they're really great at what they do ! Thanks again Los Angeles Transfer and Storage.
Thank you Mike for taking the time to share your good experience with us! We are so grateful that you chose us to be a part of your move.
I have attached the latest email which was ignored by the GM.
Good morning,
My name is *** and my family and I recently completed a move from WA state to CA. JOB number ***.
I will explain the numerous problems that have occured during this move. We were quoted an estimate price of 2392.32 after I walked through my home and told *** every single piece that we would be moving.
Day 1 of the move went fine, however on day two the original lead on the job was not on site, and the mover started loading some things that were not supposed to go.They also forgot an entire large closet that was probably walked by 50 times each day. I was able to catch most but a couple things did get loaded that we were not going to bring. However while loading I was told you are going to go past the cubic feet originally quoted and my cost would go up to *** appprox. I was hestitant but understood because it wasnt that much more than the estimate. However at the end of the day I was quoted another price that was more than triple the original quote close to !!! I could not contact *** so they left with my belongings and I figured I would get *** to sort it out as it must be a mistake because there is NO WAY A PROFESSIONAL ESTIMATOR COULD BE OFF BY THAT MUCH.
I did get ahold of *** and he seemed upset at me for waiting to contact him. He said he would research and get back to me. Once he finally did which took me calling him back he stated I was way over the item count. But he took the estimate and I told him everything I would be moving. I will admit there may have been a few things we decided to take, however on the flip side we left some things out as well as we gave some furniture to my in-laws. I requested to speak to a manager he said*** would be reaching out, well she never did. I finally got in contact with her, and had to explain all of this, and was told give me the weekend to look through this and I will call you on Monday (which was the day my family and I were moving). I never received this call and later that week I called to check in, and was told yeah your item count was more than estimated. I requested to speak to a higher level of management, and was told she would put in that request. I never hear back all while I am in CA trying to get my family settled admist this chaotic Covid-19 pandemic. Finally I get a call from *** (not a manager) on Tuesday March 16. He stated yeah the manager said your item count is over so nothing can be done. I requested to speak to an owner or manager again (keep in mind every time I speak to *** he cuts me off and does not listen to my concerns very rude person). So I give it a day and call*** back and she says I will put in another request for the owner or manager to contact you. Which has been done so I assume the owner doesnt care about their customers wouldnt you? *** gave me your extension and I called and left a voicemail, and no call back. So now I am attempting to email you.
MY ISSUE: A professional gave me an estimate which I understand an estimate is just that but it should be close. Why you do estimates over the phone baffles me in the first place. But as estimate that triples! is not a proffessional accurate estimate IT IS A SCAM to lure people in to accept and then they have your belongings and you are at their mercy. So now I am in CA with my family spouse and twin 2 year olds, without our belongings unable to work due to COVID-19 and Los Angeles Transfer and Storage has my belongings and wants thousands of more dollars to release.
to date I have paid
I want my belongins delivered at the price I have already paid which is almost *** over the original estimate price. I feel this is fair for both sides. They quoted me *** and I have paid almost two times that amount.
I have been in contact with the customer and working on finding a resolution. Please see out email conversation below.
***
Thu 3/19/XXXX X:XX PM
***
We definitely do not want to do that and I will make sure that there are no storage fees added to your bill. I will also speak to both crews that came out to your home for the pick up.
***
Ok Thank you for looking into this for me. Like I stayed the foreman did not show up the second day and It was not explained to me in a very clear way. Lots of shady talk and smoke and mirrors with your company. I.E we"ll keep it past this line to keep you towards your first estimate then second day different people with different answers. Taking a picture of my CC etc. I should not have allowed that even had fraudulent charges after that and luckily my bank did not approve not very fun to deal with while moving. Can provide you proof of that. I don't want to hear about more items as it is very evident that *** lowballed my estimate in order to get my money and business. Again supposed to be a professional estimate and TRIPLED IN PRICE. I feel for you during this time as I feel for everyone but here I am in a new state dealing with this Covid virus and this problem with my belongings. Put yourself in my shoes can't work, cant afford additional *** and no help from a company that clearly plans to stick by their low ball estimate and take advantage of me.
***
Dear ***'s,
I apologize for you feeling that nobody is concerned with the situation. I have sent your paperwork over to the owner and I did discuss items with him. He did infact say that there was more items that were not on the estimate. And I did tell him that yes you agree that there were items that weren't on the estimates but your biggest concern was how could *** give you a price so low. The owner had made a decision that he wanted to send over my message to *** for him to hear what your concerns were. *** did mention to me that you had called back any told her that *** was very rude to you. And that is something I will definitely bring up with the owner because *** has no right to be rude to a customer. With the whole situation that the world is facing right now our office has been short staffed. None of my workers are coming in they're working from home which leaves me the only person in the office trying to pick up any slack. I am doing my best to answer all my emails and answer phone calls but I get I'm just one person. I do not work on Thursdays but I decided to check my emails and saw your email and I wanted to write back to you.
What I don't understand is the 1st Foreman on the job did he not complete a revised estimate with you to tell you that there was any changes in the price and and volume of your items? Because before the job is even to be started if there is any question or doubt that the cubic volume is off it is supposed to be done before the move get started. So I don't understand how the second day, the foreman said it was more then the original estimate.
The best thing that I can offer to you right now is that ID more than happy to wait until your chicken and is loaded onto the trailer and do an actual cubic foot count with a whole other crew. I will also take your original estimate and match them up against the items that you have on the inventory sheets that were done at the day of your pick up. I will try to figure out what items were missing off if your original estimate. We can then re evaluate everything. When I come back to the office tomorrow I will find out when they have your items plan to be loaded and transported to California. And then I'll be able to move forward with what I have mentioned in this email. If you to please at least give me until maybe Monday because Fridays are my busiest day for my job alone without having to do the extra work now because I'm alone in the office. I will try to get to the bottom of this for you by Monday. We don't want you to be unhappy with the services that you received. And we want to make everything correct for both of us. So again I apologize for the lack of customer service given to you and I hope I can come to a resolution for all of us.
Please stay safe now that we are surrounded with this horrible epidemic. I look forward to speaking with you over the next couple days.
Thank you for your time and patience.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not had not gotten any updates from the company. I do not know where my belongings are. I am here in a new state with my family on lock down and I do not have my belongings, or a clear answer on what is going on with my complaint. No one ever calls me I have to always be the one to call and I get the run around everytime. I realize this virus and challenging time has impacted the company, but I was told that people are working from home. I do not have thousands of extra dollars to pay this company, and I feel scammed, and taken advantage of.
Its a shame that companies can do this to people and get away with. Sad really sad.
An agreement has been made between the customer and the company as of 3/28/20
Items picked up for moving were mishandled and not inventoried by moving company. Little communication and now missing items.
Our items were picked up to transfer from TX to CO on 2/24/20. Items were roughly handled into the moving truck and we received almost no communication from 2/24/20 to 3/9/20 on the day they were delivered. Items were damaged and missing. I attempted to contact the office several times and left voicemails and text messages. We were able to pick up some of the missing items after waiting two days after original delivery, directly from the warehouse. Items that are still missing have not been located. We paid the movers *** to move our things and have not been told anything about reimbursement for missing items. The movers who picked up our belongings, did not record an inventory list. Our items, as well as other families items were mixed up together.
I am wanting reimbursement for the missing items and a partial refund for the services for lack of communication and mishandling of items.
Moved from Texas to CO, the driver is required to call 24 hours before delivery. Communication in the transit time is not required.
I handle claims for Los Angeles Transfer & Storage and received a list on missing items from *** on 3/12/20, today is 03/17/20. We ask that *** allow us adequate time to resolve her claim for missing items.
The other complaint regarding non-communication is not something that is subject to monetary compensation.
The business has not resolved my issue and has located my items but has not sent them or reimbursed any amount for the mistake of losing my items.
Yes, she is correct. THe items were placed in an involved drivers storage in GA. Then this driver placed another job in front of it. a 4 bedroom house. And has blocked access to retrieve the articles. The articles include her dining table legs, approx 6 wire baskets for closet storage unit, 2 boxes with small kitchen appliance and a utility cart from Ikea. The job blocking access to her articles is not scheduled to be delivered until June. I asked Megan if we could buy her a new Dining Table in the mean time. Perhaps one that could be used in another location after her items are recovered, like a patio table nice enough to be inside for a couple months. Its well into April now and we are talking about June to get access to her items. We are trying to to resolve the issues at hand and we are not purposely withhold her items. We are at the mercy of an independant driver who has the items in his storage. They are safe, and we know when the blocking job is being removed.
This company is very unprofessional. From the beginning I had issues with them from scheduling, pickup, and delivery. I wouldn't recommend this company to anyone. They told me my items would get picked up on a Saturday, when I called they said they didn't have me on the schedule until that Tuesday which was my move out date. They tried to charge me twice for payment just to add the 2.5 interest rate even though I tried to pay them all at once. The movers for pickup damage the door to our apartment by not putting the screws back how they were. They talk about each other to the customers. When it came to delivery the guy called someone to come and help him hour later from Craig's list. He kept trying to give me other people items (wigs and plants stands). The driver left his tool box along with the packing items. When it comes to the claim process I have been dealing with Shauna since September. She had the nerve to tell me I didn't say thank you for her replacing my crock pot. She tried to offer me $100.00 for my brand new furniture being damage along with the missing items. I sent her pictures numerous times. Now I am going to file my grievance with the transportation department because this forum just isn't long enough for me to go into detail on every single thing that was wrong. As a veteran I am on a fixed income and paid over $5K for this move from Colorado to North Carolina.
Dear Heather,
I am more about solutions, to things. I don't know what you expect to accomplish by making a formal complaint. We literally have tried over and over to work this out with you. We are down to two items that we don't cover, because they are made of fiberboard and are not made to be moved. They are sold flat pack and their inherent nature is not made to be moved. They are easily damaged, but we offered you a settlement anyway.
A more productive approach would be to order replacement top for dresser and whatever that piece is that goes to your bed.
The Ashley Home Furniture Store has a Consumer Affairs department that is available to handle a parts order.
Their number is XXX-XXX-XXXX
Good luck to you, I hope your next move is perfect.
The claim representative is not consistent and very untruthful. I been at this since September but after reviewing my rights I have realized that they have done more wrongs than rights.
It has been a consistent factor with Heather Hollis, that she makes vague statements, such as her reply on the 18th and I have to keep asking her for details. Which the replies to my requests are usually her repeating her vague original answer and then ending with the threat that she will just make a formal complaint. She told me that her Therapist said she should get an attorney and sue us. She originally was angry that the driver did not put her baby furniture together. We are prohibited by law from assembling baby furniture. And this is the first time she started saying we lied to her about putting furniture together. That was in September-October 2019. Her Pick up was in July 2019, and Her estimated First available for Delivery was at the end of August 2019. Her Claim submission was March 4th, when she finally sent some photos in and a list to include for a moving claim. She stated that she had damage to her dresser and bed. Provided a receipt and also said her crock pot and bed support legs were missing. I ordered her a new crock pot and bed legs from Ashley Furniture. She never once acted happy that anything was being resolved. She had provided photos of the dresser and a piece that she said came from her bed. They are clearly fiberboard and are not covered under the moving claim, as they are inherent flawed. Later she stated that she was missing a box. Never brought that up until well into the claim review. I offered her $42 for the dresser and the photo of a piece in her hand was clarified to be from her bed at this point. I asked her what she wanted to do to settle this and she called me shortly there after. I offered her $100.00 to settle the claim and she agreed. Then she sent an email stating that she was not going to accept the $100.00 and posted a Revdex.com complaint. And is now adding more complaints about her charges and is asking for arbitration. Arbitration is available but we respectfully ask that she work with us to resolve her issues. She stated that her cousin has a moving company and informed her that she was overcharged. She has not stated why she thinks she was overcharged. Just making accusations without any support for the claim. She has complete paperwork and has signed everything and had no problem with her charges for moving. They have been laid out in great detail and only now with the advice of her cousin and her therapist, is she continuing to complain and not resolve this. She could easily take the $100 from our settlement and purchase replacement parts from the Ashley Home Furnishings Consumer Affairs, for her appearance scraped dresser top and one rail part from her bed. She is not entitled to the $100 settlement offered, because we have zero liability for fiberboard furniture. But since this was such a minor damage, we extended it to her. I don;t know of any therapist that would advise such a reactive personality to get a lawyer and sue. Plus the cost of lawyer fees to sue would be impractical and the emotional stress alone of filing a lawsuit, seems counterproductive to mental health. She has every right to choose how she wants to handle her issues. I only added this because it seems like really bad advice.
The claim representative is just so messy and unprofessional. A day bed is not baby furniture. I am surprised this company is still in business. According to my contract you are suppose to reassemble entertainment centers and mine was never put together. I am actually entitled to more than $100. According to my rights the bidding contract shouldn't exceed over 100%. It would definitely do this company well to take a class in customer service. Also don't be petty to bring up mental health because your company has caused me stressed. My son is 4 years old so what baby furniture are you referring too?
There was so little information coming from Heather Hollis, that it was extremely difficult to help her. When I asked about the daybed, she blew up and had to get off the phone before cursing me out. The driver said it was baby furniture and he was credible, verses the high emotional state of Ms Hollis. She has no claim for moving at this point. The job has been completed, delivered and items replaced. The fact that she can't let small things go, is something she can work out with her therapist. I hope that this matter can be closed. The offer of $100.00 expires in 30 days from date it was offered. She is welcome to sign the settlement and we will release a check to her.
As I said this company is not credible as you can see. How is the driver credible? I don't need a 100.00. But I will get compensated for all the lies the company has brought to me. The driver had a guy come a hour late that he hired from Craigslist. The company had to give me a hundred dollars due to charging to charge my credit card twice. I will ensure no one that I know from the military , Veterans Affairs, USDA, and other companies will do business with this company because they are a fraud. Also stop trying to bring my therapist into this. This company deserves to be sued.
Everything said is emotionally charged and not based on any facts in the case of her moving claim or her experience with us. She said her fiberboard furniture is worth more than $100.00. I am not saying it's not. I'm saying we don't cover fiberboard furniture. It is defined as inherently flawed and not covered under the free valuation coverage. The valuation coverage is $.60 a pound. When we replaced her slow cooker, it was at full value and she even somehow made that a bad thing. Her fiberboard dresser has a scuff in the painted on finish in the front edge on right side of dresser. Since this is appearance damage, it would have been denied under "appearance" alone. And not included in her claim. Her bed was missing a couple metal support legs and I called Ashley Home furniture Consumer Affairs and had those replaced. She also has a photo in an email of a fiberboard rail with one corner having a triangular section missing. This along with the top of her dresser, could be replaced by Ashley Home Furniture Consumer Affairs. And the $100.00 we are offering her could possibly cover all these costs. But instead of looking for reasonable, rational solutions, Ms. Hollis continues to escalate and make accusations. It seems like every time I interact with her, she escalates another notch and this is why mental health is also an issue in this case.
In my experience of 27 years dealing with customers, almost ALL people calm down when their needs are being met. But that is not happening here. There is no basis for Ms.Hollis to continue to escalate her complaints. Her complaints have been heard and I have attempted several times to resolve them. She has contracts with us, that clearly lay out what her valuation coverage is under the Valuation Addendum. On the back of her Bill of Lading, Section 5, talks about exceptions to coverage for inherently flawed articles. We have offered her $100.00 Good Faith and she verbally accepted and then the next day changed her mind. The offer still remains and will until it expires. I respectfully request that this Revdex.com complaint be closed.
Of course you would want this claim to be closed when you don't want to be held accountable. I have rental insurance so my items will be covered. The problem is a company should just take people money and lie. We been at this September. You have tried to do anything but get over. I will hold this company accountable because it is obvious you guys have done this to many people.
Dear Heather,
I'm glad you have coverage. No one is trying to "Get over", you paid us to move you and we did. I'm sorry if you are unhappy with any aspect of your move and I hope on your next move it all goes perfectly.
Best regards-
Yes I paid you guys to move me and has been a horrible experience. Items were lost, damaged, and didn't get assemble. There wasn't a solutions to many issues just redirection.
Dear Heather,
You failed again to clearly state what it is that you want from your complaint or from your idea of suing us. I offered you a settlement and our liability is limited, under the Carmack Amendment and under all of the contracts that you signed with us. =You declined our Good Faith Offer and continue to comment on this forum.
Again, I wish you all the best and I'm very glad that you finally disclosed that you have a claim with your insurance.
I hope you find the satisfaction you are seeking.
Best regards-
Never said I had a claim with my insurance. Especially since the company I paid over $5K should pay for my items they damage and stolen. It would be best for you to stop responding on this forum. A $100 dollars don't cover all the discrepancies your company has done. I will be filing my actual complaint through move org. Have a bless day and learn to do better as a company. It will take you far.
On 3/20/20 you said you had coverage with your renter's insuance.
Absolutely DO NOT USE THIS COMPANY TO MOVE YOUR BELONGINGS!! In the beginning they will seem friendly and helpful but it is all fraudulent. I spoke with a guy named Jeff. He was extremely nice, he answered the phone promptly at anytime of the day. He quoted us $2800 to move from Washington to Texas. Once they picked up our stuff and took that initial payment, that price went out the window along with communication. I received a phone call from a lady named Rachel asking for a mid payment of $5,000. We had already given them $1000. She said that our move would be $11000 now. I explained to her that the price was far more than what I was quoted and I would call Jeff before paying her. Jeff did not return my phone call for 3 days. And when he did, he was no longer pleasant. He acted as if he was doing me a favor by reducing the price to $7,000 now and claimed that the price changed after they weighed the truck. I was and still am highly upset but they already have our stuff. They picked our furniture up on DECEMBER 18, 2019. Please see the date of this review. January 24, 2020 and we still do not have our things or a delivery date.
We finally spoke with Jeff today and he still put on the nice guy act while introducing new information to us. Now the policy is that in order to receive our things (that we still don't have a delivery date for) we have to pay with cash or money order. We made the first and second payments with the same credit card and at no time were we informed that we would have to pay cash upon delivery until today. At no point prior to today was this policy discussed with us. We don't have any paperwork that details this policy. Jeff attempted to finally send us a billing statement that he claimed had the policy on there but the link did not work. My theory is that they are worried about not getting paid the remainder of the amount because they know that the quality of their service has been less than poor. That's just my theory though.
So because we don't have the cash on hand They are asking for us to pay the remainder of our balance before delivery. Again, WE DO NOT HAVE A DELIVERY DATE, we have no paperwork that shows the actual weight of our belongings, and we do not know the condition of our belongings. Yet, we are expected to pay the full amount already.
I have never been more displeased with a business in my entire life. This is almost unbelievable. We had to ask Jeff if this was a legitimate business because it seems so unreal. There is actually so much that has happened but I don't even have the energy to type anymore after wasting my breath on the phone with Jeff today. At this point I don't even know how this issue could be resolved if they even cared to resolve it. I don't believe that they care to though. But hopefully this review saves someone else from having to deal with issues like this in the future.
Fair warning! DO NOT USE THIS COMPANY!!! They lure you in with lower prices and then when their truck is loaded with your household goods, raise the price significantly. This is even after a very thorough inventory and many reassurances. All I can say is, beware!!!!
Dear Roger,
I'm Sorry you feel this way! When you add items at pick up we charge by the Cubic Foot and it is going to increase your Bill, I was not there but you may have added items after the truck was loaded. Your review is only your side of the story. Below is a detail list of your inventory that was included and the quote and a note beside the items you added to the move. A quick adding together of added items is 674 Cubic Feet that you added to your move. This is not insignificant, this is substantial.
Please contact ***@losangelestransfer.com to resolve your CF dispute or complaint.
Article List Volume By Cu. Ft. 77 Items, 220 Pieces
Qty Items CuFt
1 ANTIQUE WASHING MACHINE 10 ADDED
2 ARMOIRE, REGULAR 76
4 BAR, STOOL 12
1 BARBECUE GRILL 20
1 BARBECUE GRILL, SMALL 5
1 BED FRAME 10
1 BED, HEADBOARD 10
1 BED, KING (WITH MATTRESS) 70
1 BED, LARGE HEADBOARD 25
1 BED, QUEEN (WITH MATTRESS) 65
5 BOOK SHELF 100
1 BOOKCASE, SM. 5
10 BOX LARGE (5.0 C.F) 50
10 BOX SMALL PBO 22
10 BOX, BOOK/SMALL PBO 15
10 BOX, MED. PBO (3.0 CF) 30
1 CABINET, MEDIUM 10
1 CARPET, AREA (SM.) 3
2 CD PLAYER (PBO) 2
4 CHAIR, DINING 20
4 CHAIR, LOUNGE 64
1 CHAIR, ROCKER 12
2 CHAIR, STACKABLE 6
1 CHEST OF DRAWERS 25
1 CHEST, TOY 10
1 COAT RACK 10
Qty Items CuFt
2 COMPUTER CHAIR 10
1 COMPUTER DESK 17
1 DESK, REGULAR 25
1 DINING TABLE 30
2 DRESSER, DOUBLE 80
2 DRESSER, MIRROR 4
1 DVD/VCR (PBO) 1
1 FILE CABINET, 2 DRAWER 10
1 FILE CABINET, 4 DRAWER 20
1 FREEZER, MEDIUM 35
2 GARBAGE CAN 6
1 IRONING BOARD 2
1 LADDER TO 10 7
3 LADDER TO 7 15
1 LADDER, EXTENSION 15
6 LAMP, TABLE (PBO) 18
1 LIVING ROOM TABLE 15 ADDED
1 MAGAZINE RACK 2
1 METAL MILK CRATE 3 ADDED
1 MIRROR, LG. 10
1 MISC INVENTORY ON VISUAL 564 ADDED
1 PATIO SET, 5 PIECES 70
1 PICNIC TABLE 25 ADDED
10 PICTURES, MEDIUM 30
10 PICTURES, SMALL 20
Qty Items CuFt
1 PLASTIC BIN, LG. 7
25 PLASTIC BIN, MED. 125
10 PLASTIC BIN, SM. 40
2 POTTERY 8
3 PRINTER, SMALL 9
1 RECLINER 16
1 REFRIGERATOR, UPRIGHT 40
1 SEWING MACHINE, CONSOLE 10
1 SIDE TABLE 16
2 SOFA, 2 LOVESEAT 70
1 T.V. BIG SCREEN 54
1 T.V. FLAT SCREEN- 15-32 5
2 T.V. FLAT SCREEN- 33-60 20
1 TABLE, COFFEE 15
2 TABLE, END 10
1 TABLE, ENTERANCE 16
2 TABLE, FOLDING 14
1 TABLE, KITCHEN 20
1 TENT EX LARGE 40
3 TOOL BOX, LG. (UP TO 300 LBS) 60
6 TOOL BOX, SM. 30
15 TOOLS GARDEN 75
1 TRUNK, LARGE 10
1 VACUUM CLEANER 5
1 WINE RACK, SMALL 5
2 WORK BENCH, REG. 40
= New item description added by User/Client (not from the inventory list).
= Bulky item.
This moving company lost almost 10% of my possessions. I believe their online reviews are not real and mislead the public.
I used this moving company based on their online reviews. It wasn't until they lost my items and offered me a settlement that it became clear in order to receive a settlement from this company you have to remove your 1 star reviews. If you look into the reviews it is questionable how many of the online reviews are actually real reviews. I have examined a few of the reviewers and it seems unlikely based on their other reviews that they are true and accurate. I believe that this company uses fake reviews and the removal of bad reviews (in order to receive settlement) to boost their online reviews. It seems very unethical. I feel that this misleads the public by having customers with bad experiences remove their reviews in order to be made whole by the mistakes of this company.
The items that were lost were items that were in their original boxes or clear boxes which leads me to believe that their employees/contractors may have stolen our items. There were beer and wine glasses (in their original unopened boxes), an air fryer (in it's original box), another clear box contained an XBox One with games, controllers, TV stands, computer cables and wedding pictures, there was also a wood TV stand for our living room and the legs to an antique phone chair that have all disappeared. The company has failed to explain to me how they calculated the weight of my missing items. They provided me with a calculation that was written on a piece of paper. They have also failed to provide me with dates that they called other customers who they claim may have received my items.
I have attached the documents mentioned for your reference. Our job number with this company is ***. We moved in July of 2019. I have been working with their claims department (***.) since July 17, 2019 and they have failed to locate the items described above. They have also failed to provide me with the requested information of when they last contacted the people they claim may have our possessions and how they came up with the weight used to calculate the settlement amount.
Since the company has responded to my online review with "We are very sorry that we were unable to resolve your claim and wish you the very best." I now fear that because I refused to remove my reviews that they will no longer try to locate my missing items.
I would like for the company to locate my missing items, provide me with detailed information on how they came up with the weight of my missing items for the settlement calculation and provide me with the dates that they last reached out to their customers who they claim may have received my items. I would also like a guarantee that they will continue to try to locate my missing items.
had some items missing at delivery. She opened a Claim ***, she registered missing items as listed on Claims notes. Two boxes were located on the Delivery Drivers truck and were shipped to her. At delivery, the Semi truck could fit in front of her Apartment building. There was a shuttle needed and Stephanie got a truck and did her own shuttle. Items not delivered were not noted as Exceptions and Stephanie signed off on the inventory sheets as a full delivery. Los Angeles Transferred honored her request for a claim and search for her missing items, despite this legal technicality. We did in fact find two boxes and had them mailed back to her. We offered her a Settlement on the remaining missing articles and she refused the settlement. Moving Contracts include Release Rate coverage of $.60 per pound and we calculated AMSA Household Standard weights to determine a settlement. The handwritten notes is included in the documents regarding Claims notes and Forms. Attached are all moving DOcuments and Claims notes. SHe was treated fairly and we did actually increase our offer for settlement to $600 because she said her wedding pictures were in the lost boxes. No one would want to steal her wedding pictures, this is simply a case of lost items in a move. She did not respond to the Settlement Offer of $600 and went on social media and had two other relatives go on as well and leave us one star reviews and attack our company, stating that our reviews are probably fake. Thank you-
I had e-mailed Revdex.com asking if an extension on the response could be granted due to the holidays. After following up a week later I was notified that I could not extend the response time but that you could re-open the case upon my reply.
The company did increase their settlement offer to $600. However, in order to receive this settlement I need to remove my review. I did not sign a contract stating that in order to receive the insurance that was included in my move included a removal of 1-star reviews. It is misleading to the public to have your customers remove reviews because they were not serviced as promised or expected. I went with this company based on their online reviews which do not show the actual truth because they require review removals in order to receive the settlement claims.
Additionally, the fact that they found 2 of my missing boxes clearly indicates that even though I did sign off on the form (which you have to sign in order to actually drive off with it) I had belongings missing. I have attached a picture of the shuttle. I am unclear as to how we were to verify that their employee unloaded all of our possessions into the U-Haul that we rented. As you can see from the picture, we could barely poke our heads in there. I have also attached a picture of the boxes that were mailed to us so that you can see the condition of the boxes themselves.
This company continues to post replies to my 1-star review trying to defend their behavior. At this point they still have not assured me that they will continue to look for my missing items. They also have not explained to me how they determined the weight of the missing items. I am not disputing what I signed indicating $0.60 per pound. I'm requesting an explanation on how they determined the weight of our missing items. I am also requesting assurance that they will continue to search for my items.
Response to ***, a settlement is a settlement. We do not pay insurance claims,. We have release rate coverage only. It is paid at $.60 a pound and is not full value insurance. Her original amount was based on this. We increased the amount on Good Faith and will not pay out to settle and then be subject to her revenge reviews. Multiple Revenge Reviews. She has three on Google under different names all ending with *** and she is on Yelp with a very long, very negative review. If this is worth $600 to her, then we are at a loss to satisfy her.
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from this company does not address the concerns that I have continued to bring up.
I still have not received confirmation that the company will continue to look for my missing items.
I also have not received a clear answer on how the weight of the missing items were determined. They indicate that the original "settlement" was based on this but they have been unable to explain how they calculated the weight for each item. The contract states "The included standard evaluation for lost or damaged goods is limited to $0.60 per pound per article." If this is in the contract there should be a clear way of how the weight is determined.
I have reviewed the Federal Motor Carrier Safety Administration's website. There is no information that states you have to remove a review in order for the moving company to compensate $0.60 per pound for missing items.
I think that there is evidence that proves that items are missing regardless of the document being signed upon their employee moving my items from his truck into the U-Haul. Their company located 2 of the missing boxes from the inventory list after the form was signed indicating all items were received. I notified the company immediately after I was able to go through everything that was received and checked off each box and item number that was received by me. I even let them know that they had items labeled differently than what was indicated on the inventory sheet.
These things that are missing are very important to me and my family. I would like assurances that if they have in fact been delivered to other customers in error as the company indicated, the company will do everything in their power to locate them.
I would also like an explanation of how they calculated the actual weight of my missing items.
This was a tough case, we did lose some of her boxes and I did try to find them. *** did not want to pay for a shuttle and she rented a U-haul and met the Semi Truck and transferred her items onto her U-haul.
This was her delivery, she did not do an inventory of the articles she received. There is a chance that her missing items were simply left on the truck and I had no way to retrieve them from the Subcontracted Carrier. It was actually her responsibility to make sure she had all of her articles from the truck since she did her own shuttle.
I found two and had them shipped to her. I did a settlement of the moving claim for missing boxes at our valuation rate that is covered in our contracts of $.60 a pound and was generous with the weights. The weight determination comes from AMSA Household Standardized Weights. She refused this and we knew she was upset because one of the missing boxes had her wedding photos. So we increased her with Good Faith money to $600.00. She refused this and wend on social media and blasted us, then had her husband do the same and there was a third person they had do the same. It was an attack on our company.
Her demands: Continue looking for her missing boxes, wanted to know how the weight was calculated, wanted to know everyone I talked to and dates of interactions and their contact information.
I have responded and answered her demands and questions. She simply needs to understand, I will not give out the other customer information. We are more than happy to settle with her.
All of the other customers that were delivered off the same truck, were contacted and asked if they had any extra items that were not theirs. I am not comfortable giving this information, about other customers to ***. It would be a privacy violation. I did contact every customer and verified that they did not receive her boxes. The two boxes that were found were still on the truck and the driver shipped them though FedEx to her.
We did offer her $600 to settle this matter. We would still honor that offer. She has been emailed the settlement to sign and send back to us.
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not accept any settlement from this company that requires the removal of my customer review. My review is my experience with this company and I feel it's important for the public to be aware of the possible issues they may have when working with them. Everything else I've said in my previous responses still apply. I have had zero communication with this company since the last Revdex.com reply. I have not asked for customer information. I have asked for the dates that these alleged communications occurred. It is my belief that they have written my items off and will no longer try to locate them. These items didn't just disappear into thin air. I have nothing else to say that I haven't said already here and in my public review.
I agreed to pay for my brothers move from CA to MN. The bill for pickup is $300 more than the quote. No one is getting back to me from my requests for an invoice and an explanation. I saw other reviews in Yelp that make me think this is a fly by night outfit out to take people's money! I would give them a better rating if it hadn't taken them three days to return my calls and I'm still waiting on the email response!
Revdex.com complaint that bill was $300 higher than quote-3 items were added at pick up over the original quoted article list. 3 Scrabble cart at 15 CF each. Called customer and left message. There would have been an adjusted Bill of Lading in the paperwork for this move, if Customer would like to review the change. Brother would have copies.
After living overseas and now back in the U.S., this is HOPEFULLY my last move. Out of all of the movers I have encountered, Los Angeles Transfer and Storage has been the BEST. THANK YOU Jared Jamison for making this transaction an easy process for me. This was by far the less stress move I've had to endure thanks to you.
By contracting this company we have experience less than quality service that was proposed to me and have property damage to items under their care.
After several conversations and speaking with members of the Los Angeles Transfer and Storage company we decided to contract this company for our move. I was promised quality, professional care and storage of my items from pick-up, storage and delivery but experience much less. Additionally, there were problems with the established cost of their service that can only be attributed to their lack of professionalism. Not once did Los Angeles Transfer and Storage attempt to physically evaluate prior to pick-up the cost, time, equipment and resources needed. Due to this lack of preparedness on their end, the cost of the price was increased at the time of pick-up with very little options for me. Jared, one of their staff members, stated to me that day that they would pick-up the items and work with me on the pricing issue to no real resolution. Once items were delivered it was evident that extensive damage to several items was apparent. Furthermore, as we have recently moved into our new home we have discovered additional damage to package items with boxes still to unpack.
We respectfully seek help obtaining additional time to evaluate our remaining property that was handled by the company to determine if additional compensation is needed- this action would surpass their 60 day grace period. As of now $1046.91 for current damage to items that were improperly handled and for their increase in contract that was not agreed upon prior to signing is sought.
I am available to provide a copy of the quote, contract, and any written communication I have to support my complaint.
We respectfully seek help obtaining additional time to evaluate our remaining property that was handled by the company to determine if additional compensation is needed- this action would surpass their 60 day grace period. As of now*** for current damage to items that were improperly handled and for their increase in contract that was not agreed upon prior to signing is sought.
I am very sorry that *** was misinformed. The customer has 9 months from the date the items were delivered to file a claim for damaged items or missing items. They must take into consideration that if it is something missing and have waited 9 months the chances of finding the item can be very slim. We do try our best though that if another customer or our driver or warehouse finds an item, to contact the customer right away. This is why we use inventory tags that we store in our computers to know which customer the item(s) belong to. Once the claim has been submitted, we have 90 days to respond and try to settle with customer. When they are ready to do so, I suggest that they send an email with as many pictures as possible to our claims department. The email address is ***. The administrator of that department is ***.
The customer did bring his additional charges to my attention on a phone call on 5/28-5/29/19. I spoke with the pick up crew as well as the warehouse manager and they confirmed the additional cubic foot that was picked up. I was also informed by the foreman that at the pickup the customer was given a $220.00 discount and he received an additional month of storage free which is $447.04. I telephoned *** on the 29th and left him a verbal voicemail regarding the discounts and that I would not be able to offer any further discounts. His original estimate was for 841 cf and the truck, once completed was 1016 cf. A difference of 175 cf.
It is astonishing, in my humble opinion, that Los Angeles Transfer & Storage is placing the responsibility on the client to decipher between erroneous information and false statements of service provided from various company employees making this experience frustrating, time-consuming, and disappointing. I hope that with the attached documents and photos, that I will provide by next week, my case can begin to see some clarity and hope for resolution. I will be including two quotes on which I based my contract indicating that it would not exceed a total of $3,179.81 for services including pick-up, storage, and delivery.
Thank you
Document Attached***
*** was quoted a price for 841 CF of inventory articles. At PU he added 175CF. He increased his moved based on CF. He signed the revised estimate. He was never left to guess, all documents were provided to hi, He received a Binding Estimate that explained how to file a claim. I am submitting all documents here that he was provided. Any damages or missing are to be made a claim on and he never did make a claim. See explanations in Binding Estimate, which he would have been emailed. Proof of his receipt of this document is also attached. In addition, *** received discounts on his move. At the bottom of the LD form is the original inventory and the inventory sheets are included for review showing the items added at pick up. His inventory was in storage from *** 13 until his delivery in July, he paid one month of storage, which would be included in his original quote, provided he gave us the correct dates at the time of booking his move. To this date, he has not filed a claim with CSIPros for damages or missing on his claim.
(The consumer indicated he/she DID NOT accept the response from the business.)
The sequence of events on the day of pickup was clearly advantageous for the company. We signed on the spot on the date of pick-up a new estimate that was non-binding. The reason this occurred the day of was because the company had to scramble to do what they should have done leading up to that date- which was to properly identify and estimate the cost and space needed to do this project. The estimate was marked non-binding on the date of pick-up because the company failed to send a representative to evaluate and provided an updated cost prior to the 13th of ***, opening the opportunity for the company to *** the estimate that they had originally provided us or at the bare minimum time to make a proper decision and not be forced to take this contract. The issue is that we had our hands tied because we had to be out of the home by May 14th.
If we would have known that the estimate, cost, and services would have deviated so grossly away from what they originally indicate we would have never been in this position and would have had ample time to select another company. Because Los Angeles Transfer & Storage chose to not properly determine the cu. ft. needed for our items to be transferred and stored we had to trust verbal promises from Jared over the phone indicating that we would not be penalized over their lack of attention to detail and were encourage to sign the contract that day because they would help us resolve the overage charges.
A copy of the on-the-spot estimate is included for your attention. Additionally, it is, in my opinion, important to state that no indication was given that the price would change in the future after we provided information for Los Angeles Transfer & Storage to develop their estimate in April when we first contacted them for their service. More, it was based off their original estimate from April that we had provided a down payment.
In response to the storage problem. I have attached a copy of an email from April 25th- the estimate that we based our decision to utilize Los Angeles Transfer & Storage company, that we were to receive free storage for our items. Additionally, it is this April 25th estimate that we agreed on that led us to provide the down payment to the company. To show the company's lack of attention to detail and negligence, I am also attaching an email that was sent to us on May 13th- the day of the pick-up- where it was conveniently changed to only 2-months of storage. Because of this we are requesting the company honor their original estimate and refund us $673.75 for storage.
Damages to property is another form of negligence that we are directly seeking help utilizing the Revdex.com platform because items inside of boxes are missing, while other items were severely broken or damaged through the lack of proper care from the company and it's employees. We are asking the company to take responsibility for their actions and help us restore our items and damaged goods and for this we are asking $1596.91.
We are retired members of our community and can't believe we have been forced into a position like this by a company acting less than professional and honorable.
I was very satisfied with the service, and I recommend this company to everyone.
I had a situation in my storage in Lancaster, CA while living in TX, and had to find a company to move my belongings cross country very fast. *** saved the day, as he responded quickly and went to my storage the same day we had spoken on the phone. He took pictures there and gave me an estimate.
I was there during the moving process and was impressed by the way it was done. The workers were very experienced and worked fast and meticulously. My belongings got to Texas promptly and as was agreed upon. I was informed on the day and time they would arrive, and when I had questions I could always text ***, and he responded immediately. My belongings came safely and found a home in TX.
It was rough and tough to find such a great trustworthy moving company. I had bad experiences in the past with moving companies, and as I mentioned- I also had a bad experience with a storage company in Lancaster, CA. I am glad I found Los Angeles Transfer and Storage to make up for all the other experiences.
Great value for your money. I had recently engaged LA transfer and storage for moving my household stuff from LA to Dallas. They were thr most economical option compared to all the other movers I researched about. The service was good and customer friendly.
I have moved across the country, and across California about 4 times in the past few years. Moving has always has been stressful, until my most recent move with "Los Angeles Transfer & Storage". From the start, they continually exceeded every expectation I had. I want to recognize our point of contact, *** I strongly recommend getting in contact with him about your move. Here are a few things that stood out to me.
Excellent and timely communication.
Professionally & carefully handled our property.
Gave me an incredible deal on both the move and storage.
*** showed up on site to help the movers, and made sure everything went well.
*** was very friendly and made me feel comfortable with storing my belongings in their storage.
They had incredible respect for me, my wallet, and my property.
*** was in constant contact with me about our stored property, making sure we had our storage payment set up properly, and our delivery information settled.
I have never had a moving experience like this one. They made what used to be a stressful hassle, something I hardly had to think about.
It is the people at Los Angeles Transfer that place them far above any competition. Even if the prices were doubled, I would still pay to work with these professional and relational people.
Thank you *** and LA transfer.
Trust me... I will be calling you guys again, for another move.