Los Cabos Mexican Grill and Cantina

***, Great speaking with you today I was able to contact Mrs [redacted] and refund the $to her account Unfortunately a manager new to our company didn't understand how to credit the card back and lost track of the situation We pride ourselves on exceeding guest expectations and were unable to accomplish that goal due to the unnecessary amount of time it took to rectify this situation Thanks and have a fantastic rest of your day

On Tue, Oct 11, at 10:AM, *** *** wrote:Hello Mr***,This is *** *** with the Revdex.com.I called your office today and left a message notifying you of an unresolved, unanswered complaint which is expiringAs Moving Proz is
an accredited business, a response will be required in order to maintain accreditationFor now, I will place the complaint on a three day holdIf you have any questions or concerns, please feel free to contact me.Regards,*** C*** | Complaint Specialist On Mon, Oct 17, at 3:PM, *** *** wrote:I just got this message. If I respond do I still have the opportunity to get it dismissed or not?*** ***Owner, Moving Proz ***Office:###-###-####*** "The only thing you can control in life is effort" Hello again,To clarify, the Revdex.com only removes complaints under the following circumstances:-The complaint was filed against the wrong business-The complaint is resolved prior to it being presented to the Revdex.com-The complaint does not qualify under Revdex.com guidelines but is sent to the business in error.At this time, I do not believe the complaint qualifies for removalHowever, you are still free to respond to the complaint, so that it may close in positive standing.If you have any questions, please feel free to contact me

[redacted], Great speaking with you today.  I was able to contact Mrs. [redacted] and refund the $56 to her account.  Unfortunately a manager new to our company didn't understand how to credit the card back and lost track of the situation.  We pride ourselves on exceeding guest expectations and were unable to accomplish that goal due to the unnecessary amount of time it took to rectify this situation.   Thanks and have a fantastic rest of your day.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]