Los Galanes

We have contacted Mr [redacted] by email and attempted him by phone to let him know that we have removed his name from the list to receive calls requesting paymentMr [redacted] was on the list in error as he had never received the device, and I have apologized to Mr ***We have requested that his name be removed from the list of customers being phoned by a third party so he will no longer be receiving calls from usI have asked Mr [redacted] to contact Jon B [redacted] iat Actegy's office in the US if he does receive any further calls

Dear Mr. [redacted] , We are sorry for the delay to your Amazon order dispatch. Further to your conversation with Jon B [redacted] in our office yesterday (Monday, 9 May), I can confirm your order was indeed collected from our warehouse yesterday (Monday) and departed UPS's Indianapolis facility at... 2.58am this morning. Tracking reference: [redacted] I have just left a telephone message on your answering service (10am Tuesday) to give you a update. Your order of the Advantage Pack is on its way to you but to compensate you for the delay to your shipment we are more than willing to give you the upgrade to the Advantage Pack free of charge (making your total order $299.80 only and refunding you the difference). Of course, if you still wish to cancel your order then we can request UPS to return the item. We are once again sorry for the delay. As Jon explained, it was an error that occurred during the change over to our new fulfillment facility. Please do let us know how you would like to proceed. Best regards, Josh P***

Julian J*** spoke to the customer today 8/and created a return authorization (***) A return shipping label has been posted to the customer for them to send back their device, and when we receive the device back the customer will get a full refund If the customer has any further
questions or queries they should phone 877-260-and ask for Julian, or email [email protected] and we will be happy to help

We have refunded the customer their money and contacted them to let them knowwe explained to the customer that we are not able to add a refund until the warehouse that we use has notified us of a return and that that process can sometimes take as long as a week.Refunds take place the next business
day after we are ntoified of the return by our warehouse, which was today. The customer is satisfied that their query has been dealt with and they are aware that they have received a full refund

We have re-sent Mr ***'s shipping label and he has informed us that he has dropped it off with UPS, and we will be refunding Mr ***'s card when the device is received We certainly did not mean to send the device to the wrong addressWe contacted our warehouse originally to inform them
of the change of address but despite updating the system it was still, regretfully, delivered to the wrong address. To re-assure Mr ***, we will be issuing a refund for the device

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

We have contacted Mr [redacted] by email and attempted him by phone to let him know that we have removed his name from the list to receive calls requesting payment. Mr [redacted] was on the list in error as he had never received the device, and I have apologized to Mr [redacted]. We have requested that his name be...

removed from the list of customers being phoned by a third party so he will no longer be receiving calls from us. I have asked Mr [redacted] to contact Jon B[redacted] iat Actegy's office in the US if he does receive any further calls

Dear Mr. [redacted], We are sorry for the delay to your Amazon order dispatch.  Further to your conversation with Jon B[redacted] in our office yesterday (Monday, 9 May), I can confirm your order was indeed collected from our warehouse yesterday (Monday) and departed UPS's Indianapolis facility at...

2.58am this morning.  Tracking reference: [redacted]I have just left a telephone message on your answering service (10am Tuesday) to give you a update.  Your order of the Advantage Pack is on its way to you but to compensate you for the delay to your shipment we are more than willing to give you the upgrade to the Advantage Pack free of charge (making your total order $299.80 only and refunding you the difference).  Of course, if you still wish to cancel your order then we can request UPS to return the item. We are once again sorry for the delay.  As Jon explained, it was an error that occurred during the change over to our new fulfillment facility. Please do let us know how you would like to proceed. Best regards, Josh P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me provided the item is actually delivered as represented by Mr. P[redacted]'s conditions and delivery date. 
Regards,
[redacted]