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Los Lomas Apartment

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Los Lomas Apartment Reviews (2)

The resident has contacted the office regarding a leak coming from upstairs neighbors when they shower. We responded to the issues as soon as we received the request. Unfortunately, issues can be one thing one day and another the next. We have repaired all the issues at hand.On December 10, 2016...

when her apartment flooded it was due to the sink in the bathroom backing up. Maintenance came out within, an hour and cleaned up all the water. On Monday, the sink was taken apart and unclogged. I was on vacation that weekend and received a text from the office. I tented her to contact maintenance. I explained to the resident that I have a personal cell phone and when I am on vacation my staff is capable to handle all issues that come up and they did.The resident moved in on 7/7/15 which was a 12-month contract. She then renewed her contract on 12/1/16 for another 12 months. From my understanding all the issues were resolved or she wouldn't have renewed for another year.As per her lease, page one paragraph 8, Our insurance doesn't cover the loss of or damage to their personal property. It states they should get their own insurance to cover for their losses due to the theft. Fire, water, pipe leaks and similar occurrences. We have compensated her in the past to help with the inconvenience.Sincerely,[redacted]Community Manager

Complaint: [redacted]
I am rejecting this response because:The complex had not compensated me in the past for any inconvenience I have endured because of the same leaking issues that are reoccurring! I have had to go and stay at a hotel because I want able to utilize my bathroom due to these issues in the past! Now I have damages to my property due to themy not properly taking care of the issues! I renewed my lease due to not being able to find reasonable accommodations in a timely manner not because these issues were fixed! I would like for [redacted]  to contact me regarding this matter to resolve it because this situation is bigger than Ms. [redacted] can handle.   
Regards,
[redacted]

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Address: 834 Timberlake Dr, Arlington, Texas, United States, 76010

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