Los Panchos Barber Shop #3

The people who wrote this compliant think they are righteous and well mannered. Through this process their intent is to show to the public that I am a rude and immature individual who refused to give them service on baseless circumstances.Above defending myself and clearly explaining the situation I...

will illustrate how they were the only ones who insulted not just me, but my family as well.The incident in question was not a one time event but a buildup of unpleasant confrontations with the customer. The wife of the man complaining was the first to arrive to my barbershop about 7 months ago and on our first meeting everything was great I cut a boys hair and she left very pleased with my service so much that she kept returning and I became her preferred barber. The unpleasantness began when her husband (the man who wrote this complaint) first came to my business, as soon as I met him he had an authoritarian personality and his short temper became noticeable when he grew frustrated about the questions I asked regarding the boy's  haircut, this was the third time and he wanted me to have it memorized by then. A few weeks later I cut the father's hair for the first time and while he was in the chair he begins a conversation but it turns sour very quickly. He begins giving back handed compliments about my father, how my business is so much better than my dad's and that I had become more than my dad. Family is the most important thing to me, it is above everything in my life, I have sacrificed not just myself but my job for my family specially my father. I took offense to his comments, and at that moment I did not feel like completing the service, but I am a professional so I composed myself and told him that I was not better and would never be more than my father, that he has done so much for my sibling and that everything I have is because of him. I completed the haircut and he was satisfied with the service. The second incident happened when he called the business after closing hours, I was out the door when the phone rang I decide to be nice and let him know were closed and give him our hours of operation but when I answer and he asks for an employee's personal phone number so he could invite him over to dinner, I tell him Ican not give him an employee's number I can hear him get upset over the phone and he asks me if I can give his cell number to the employee, Iaccept. I have difficulty hearing him through his phone and he gets upset again that I am not jotting down the numbers right.l. I texted the number to the employee he called but no one ever answered and he did not go to the dinner. The man in his next visit was clearly upset, he walks past me I say hello very clearly, he does not reply, I say hello louder and he begrudgingly turns and says a sharp hi. He thought I never gave his cell number. His attitude made me regret ever picking up the call.I give out frequency cards, one haircut gets one stamp two haircuts get two stamps and so on, after certain amount, one haircut is free. When customers cash in their free cut  in a group, the free haircut goes to the lowest priced haircut, same as stores with a buy one get one free the lower priced item is free. Some people began manipulating the order they paid in so that the most expensive haircut ended up being the free haircut. To fix this problem and not take the promotion out just because of a few bad experiences I decided to make groups of 2 or more pay one barber that way he can distribute the free cut accordingly, give the correct amount of  change and then give the exact amount to the other barbers for the haircut they did. It is  a bit of a longer process for us but much faster and easier for the consumer. In the five years we have been open not one person has found this inconvenient, they all prefer to pay one register than multiple. The incident in question was not the first time they arrived for a group haircut during the week. The man had paid multiple times before at one register. Ido not understand why he decided to do differently that day.Two months ago he and three boys got a haircut, once finished the man goes to pay at one register but then decided to pay at multiple he comes to me to pay for my haircut I see that everyone else has already cashed in their individual haircut and I tell the man “it's fine this time but next time please pay at one register” the man immediately gets upset and in a mocking tone says to me to not tell him how to pay, keeps saying that who am I to tell him how he pays. I was left speechless to be honest, I did not understand what I had said for him to pick up this attitude and be so unpleasant with me, the only words we had with each other were regarding the type of haircut his child was getting that day. He repeated that who was I to tell him how to pay, that is when I said I was the owner, and that Ido decide how people will pay inside my buisness. He did not reply to that. I really became fed up with his attitude towards me and I decided that I did not want his business anymore. I returned him his money and told him he did not have to pay he still upset said he was, we went back and forth until he walked out I walked out trying to give him his money and he started saying that he was going to come back and talk to me about this situation another time. At that point I tell him that I had been polite this day to him and he had been rude to me he just keeps saying that he was going to return later to talk about this situation I then tell him I wont longer cut his hair and  by extension his family.His wife arrives the day the man wrote this complaint, she and a boy wait for about 15 minutes I finish my haircut they get up to sit on my chair I let her know I will not cut her boys hair, she says why I let her know that it was because of the incident with her husband, she asks if her husband is not there and I should cut his hair, I tell her that her husband was very rude to me and she asks how, I begin to tell her the previous incidents but then realize that the story is very long and I have no reasons to be telling this story in front of customers. She then says that she waited 15 minutes and now the boy is not going to get a haircut to which I answer that he will get a haircut just not by me and that a chair is open for them and they are immediately next, she now starts to make a scene and  is  very upset and tells me if I am still upset over what happened two months ago, she keeps on saying that she got over it and so should I. She tells me that I should grow a backbone, which really does not make sense because standing my ground actually shows I have a back bone. She asks me what my age is I tell her 25 and she then gives a mocking laugh and says that Ido act like it and that I am an immature 25 year old and continues to say I need a back bone, she then says that she is going to talk to my father and I tell her what does he have anything to do with this? I tell her that my father has nothing to do with my business.She says she is going to talk to him so he knows how bad I am running my business. While her boy is getting a haircut she goes outside and tries to get my father phone number, how she gets it Ido not know. She eventually calls my father and complains to him that I will not cut her sons hair. She does not get the response she wanted, my father tells her that he has nothing to do with my business and that if she was so upset that she should just not go anymore. Once her haircut is done I tell the lady that because of this bad experience she does not need to pay, she ignores me. I repeat it but acts like she doesn't hear me, I then have to tell the barber who cut her hair to relay my message, she insist on paying and just so the situation can be over I give the barber a nod to go ahead and let her pay. As she is walking out she says that she will never come back and that the employees are great but it's a shame they have to work for such a pompous pk.Later that day I took my parents out for lunch and while we started to head out my father receives a call from the man who wrote this complaint. The man starts harrasing my father about legal repercussions, again I do not know how they got his personal cell number, begins to complain to my father who does not understand why they are calling him and he keeps telling them that he does not have anything to do with the business the man then says that I cursed at his wife. I then take the phone and tell the man what curse word I had said to his wife, he stays silent, I then tell him that his wife was the one who called me a pompous pk which he replies “you are a pompous pk”. I then told him about all the previous incidents in which he was rude to me and insulted my father,  which then my mother took the phone and told him that she was fed up with them calling her husband, she asked them what did they want out of all this, he said to put this behind us. My mother tells him that they have nothing to do with my business and that they don't ever want to hear from him or his wife again, as she hangs up we hear an OK. We took that as the situation being resolved, but they brought up this complaint to the Revdex.com their position is fickle I do not understand them. If they were so unsatisfied with the customer  service why did they keep coming back for 7 months?Throught this event they continued to say I was rude and immature towards them. But in reality I never once spoke ill about them, I never once insulted them, spoke bad about them or cursed at them. I never once spoke bad to their children, if anything this shows the opposite, it shows my composure my professionalism to do my job even when I held a bit of resentment because of the comments he made towards my father, his attitude when I did him a favour, and the irrational outburst he had wanting to dictate how my business functions. I did not reply rudely  when his wife called me a pompous pk, I did not mouth back when he called me a pompous pk.I did not kick the lady out when she said I needed a backbone, should just “get over it” and that  I was an immature 25 year old.  They hold their heads high claiming to be better than me, but I was not the one who called their family to harass them. The hypocrisy is so clear and their desire of a settlement so senseless. They want an apology because they felt  I was rude but then on the next sentence go on to say that I do not have to give an apology to them. Even if the demand was coherent I would never apologize for my actions, they were not arbitrary I did nothing wrong.  The man is rude. The woman vulgar . I do not want their business, they are not welcomed.