Los Ranchos Antique Mall

I accept the refund amount of $the Furniture Superstore has offered.Thank youSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:We did indeed speak to the owner of the furniture store, but my husband and I both feel That we are done trying to find the right bed from this particular store and communicated as much to the owner.We have since closed out our account with the leasing company And have no interest in pursuing further business ventures with the furniture company or the leasing company. Both companies have said that they will not, under any circumstances, refund our money. Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

According to the salesman involved, we were running that sofa/love set at a special price of $for a limited time. We made the invoice for the customer at the agreed price of $600. We took the customer to meet with one of our financing alternatives. The company is Acceptance Now
Finance. We sat the customer down with Acceptance to get her approved for the amount of the invoice. When financing with Acceptance, The Furniture Superstore does not charge taxes, as Acceptance now charges taxes and applicable fees based on the amount of the loan. We at The Furniture Superstore have no say in the charges or taxes leveed by Acceptance Now. As this is a loan for the amount of the purchase, the customer is provided with all paperwork at the time of the loan and is, of course, given the details in when and how to make payments to Acceptance Now. I spoke with the Acceptance Now Representative here today, and she states they have been in contact with this customer several times, and that the requested copies of the paperwork have been mailed out. This customer complaint should be presented to Acceptance Now. The Furniture Superstore can not make any promises or changes to the policies of Acceptance Now regarding their loans

We apologize for the problems created on this delivery. The product was received damaged due to shipping. We should have checked it better previous to bringing it out to your home. We did offer to reorder and replace the pieces, as they are special order items that we do not
normally floor. The customer chose to return the merchandise and cancel the sale entirely at this point. As noted in the paperwork signed by the customer at point of sale, any returns, regardless of the circumstance, will be charged a 15% restocking fee on the product. The check for $was mailed, though it did not go out on the 30th of November, but instead it was sent on December 6th. We apologize for the delay in sending out the refund check

We apologize for the problems that this has caused. We did not have the restocking fees properly posted for the customers to see in our store. Since we have failed to properly notify the customer of the restocking fees, we will immediately refund the restock fee and delivery charged. The refund amount of $will be paid to you by check. Please allow up to business days for processing. We will mail the check to the address provided on the invoice. Thank you

To Whom It may Concern..In response to this complaintMs *** purchased a mattress and foundation from us on 3/26/which we deliveredThe price is clearly stated on her invoice which she signed and received copies of at the time of purchaseThe same day we delivered mattress and
foundationThe delivery receipt also states the amount due of she also signed this.. At the time of purchase she signed and initialed all of the documents required by *** Who approved her for the purchaseAs this is a lease to purchase contract with ***, they retain all rights to this contract and we have no authority to act on their behalfIf Ms *** cannot make her payments she should contact them to make other arrangementsTheir number is *** ***.If you need the signed documentation I can fax it please let me know..If I can be of further assistance please Call ***Thank YouCharlie A***Gen ManagerThe Furniture Superstore

Complaint: ***
I am rejecting this response because:
Regards,
*** ***Furniture Superstore has not provided me with a receipt reflecting the delivery and restock feeI only declined the order due to the armoir and daybed's conditionsI do not have a signed contract showing that I agreed to a 15% restock feeI do have a receipt copy of the delivery fee along with a bill of all other items purchased on October The Furniture Superstore should be responsible for the delivery and restock fee after delivering furniture to my home that was damaged despite having it shipped to their location priorThe Furniture Superstore should have noticed the furnitures' condition before sending them out for delivery.[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

We apologize for the time it took to get this one taken care of. As told to the customer, this product was having problems in many areas across the country. That made parts availability very hard to pin down. Parts were ordered, but had not arrived in a decent time frame. As
we were unable to replace the parts, we negotiated with the manufacturer for a new sofa and loveseat set. We were able to replace both items completely with new furniture and have delivered those to the customer as of his date. The new sets have been upgraded (per manufacturer's statement) so that this problem does not occur again. The manufacturer's warranty on those pieces is reset, as well, starting from the date of new install

Revdex.com, This message is in response to complaint ID#***. We have already taken steps to get the customer a completely new mattress from a different line. We did so at no additional cost to the customer. The original complaint was that the first mattress purchased was the direct cause of the back injury. We let the customer choose another product, with much the same result. We can help a customer to make a choice in their sleep comfort and support, but we are not medical professionals, nor do we ever advertise that we are. We helped the customer to procure financing for their purchase. I understand that the terms of a loan or lease arrangement can be difficult to grasp. The customer was provided copies of any documents signed for the “Why Not Lease It” Group and could cancel at any time the date of purchase if something was not to their liking. They signed the documents and agreed to the terms and payments outlined in the contract. I feel that we have done everything requested from the customer in getting them a different mattress. We have also offered to give them yet another mattress or credit towards another piece of furniture with our company, again without the customer spending a dollar more of their money. We have a strict no-return policy that is clearly stated at the bottom of every invoice. We did circumvent that policy to try to help this customer with this problem. I do not see that we can do anything further to help at this point. Thank, Chris S***

We have spoken with the customer and apologized for the miscommunication in our policiesWe have fully refunded the amount paid for the inconvenience and assured her that it is our policy to communicate our procedures with our customers, and we have made sure that all employees follow this
guidelineWe believe that all parties have been satisfied and parted on good termsThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
J
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Spoke with customer and we are going to resolve the issue with the mattress by selecting a new one and retuning the old one... with in original price range. Also we need to get the ok from the finance company to exchange the mattresses because this product no longer belongs to but the finance...

company.  Any other question give me a call [redacted] Chris owner of furniture superstore

Revdex.com,[redacted] is all taken care of. Furniture Superstore's service department dropped the ball and missed filled his service order under completed by accident. We ordered [redacted] a new B671-77 headboard and delivered it to his house 3/17/16. He inspected the new product and signed off...

that everything was in good condition. We consider this case closed and apologize to [redacted] about our mistake and hope we can do business in the future. Thanks so much have a great day. -ChrisFurniture Superstore [redacted]###-###-####

Complaint: [redacted]
I am rejecting this response because:We did indeed speak to the owner of the furniture store, but my husband and I both feel That we are done trying to find the right bed from this particular store and communicated as much to the owner.We have since closed out our account with the leasing company And have no interest in pursuing further business ventures with the furniture company or the leasing company. Both companies have said that they will not, under any circumstances, refund our money.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Complaint: [redacted]
I am rejecting this response because: When my husband signed what we were told was a payment plan, at no point were we told that this was an indefinite lease that we could "cancel at any time". The salesman in question neglected to offer up that information. As for the mattress store policy on returns, the receipt claims that they do not "do returns or exchanges". However, on the same receipt, just underneath that, it states very clearly that they have a returns policy that must be approved by a manager and charges a 15% "restocking fee". This return policy is at the manager's discretion. I have enclosed this receipt with a blank signature. As for the "payment plan" being hard to grasp, it isn't.  We were able to see within minutes of getting it home that we had been lied to and misled. We do not want another bed from this company. We do not want to risk further injury. We have been tossed around between them and the "leasing" company and neither wishes to offer us a refund.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

I accept the refund amount of $361.77 the Furniture Superstore has offered.Thank youSincerely, [redacted]