As stated in my original complaint, I have discontinued service with Speed Connect due to the fact that they did not provide the high speed internet service as they promised. I have switched over to another ISP and no longer use their service at all. But Speed connect is still charging me even though I am not using their service anymore. I do still have their modem that they are forcing me to hand deliver to them at their business which is located over thirty miles from my home. They have stated that even if I do drive the almost 70 miles round trip to hand deliver their modem that they will continue to charge me at full rate for the next 27 days (from today), no matter what I do.I feel this fact is unacceptable. They are the ones that did not deliver as promised. I paid for high speed service while they only provided dial-up speeds. And I am no longer using their service at all yet I still have to pay them. Their very own service department stated they could not provide high speed internet to my location at this time due to them over-selling the service to my area. Yet I still have to pay them? That is just plain wrong.
As stated in my original complaint, I have discontinued service with Speed Connect due to the fact that they did not provide the high speed internet service as they promised. I have switched over to another ISP and no longer use their service at all. But Speed connect is still charging me even though I am not using their service anymore. I do still have their modem that they are forcing me to hand deliver to them at their business which is located over thirty miles from my home. They have stated that even if I do drive the almost 70 miles round trip to hand deliver their modem that they will continue to charge me at full rate for the next 27 days (from today), no matter what I do.I feel this fact is unacceptable. They are the ones that did not deliver as promised. I paid for high speed service while they only provided dial-up speeds. And I am no longer using their service at all yet I still have to pay them. Their very own service department stated they could not provide high speed internet to my location at this time due to them over-selling the service to my area. Yet I still have to pay them? That is just plain wrong.