Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Mr [redacted] requested the cancellation of his GAP and Extended Warranty I understand that we have made multiple attempts to have GS Administrators cancel these policies on behalf of Mr [redacted] Unfortunately, we do not process the cancellations at the dealership and we are very sorry for the delay.I have confirmed with Gulf States that Mr [redacted] 's GAP policy was cancelled with an effective date of 3-17- A check was issued by GS Administrators directly to Mr [redacted] and was mailed to [redacted] *** [redacted] ***, ** *** The check was in the amount of $and was mailed on October 24, The cancellation was based on time (42.355%) with a $cancellation fee.The extended warranty was cancelled on 3-17-with 58,miles The cancellation would have been based on miles with a $cancellation fee and would have been $ There were two claims paid on this policy totaling $ Per the policy terms, claims paid are deducted from the cancellation amount Since Mr [redacted] 's claims exceeded the refund amount of $457.82, no refund was due.I have attached documents that may help to explain this GS Administrators, Inc phone number is [redacted] if there are further questions regarding how the cancellations were calculated
We did everything we were supposed toWe found the car, got a USAA loan & did a test driveWe decided to purchase the vehicle, brought all the paperwork and Tru Car price certificateWe presented Everything to the salesmanWe were happy so farBut then the 'typical sales pitch' beganThe salesman brought back a form that required our SS# & signaturesI said it appeared to be a loan app & wasn't interestedHe said it was called a 'liner' and everyone was supposed to fill it outThen he returned with a dealer sales form and added $to the price! I told him that we were there for the Tru Car price and the whole point for: using USAA Car buying service, securing a loan ahead of time and bringing the savings certificate was to not have additional charges and have to haggle to get the Tru Car price! He argued w/ us about itAfter a lengthy return & after I ripped up the 'liner', which USAA told me by phone, WAS a loan app, they gave us the Tru Car priceWe were there a very long timeHoursAnd they said there were no spare keys(A $value) A week later they 'found' themUgh
I will reply to this complaint shortly; however, we have not received the original complaint because you are sending the to *** ***. Mr*** has not been at Lost Pines Toyota for over years. Please take his name and email address off our contact list immediately. I
have made this request before by phone. I will have someone research this problem and reply very shortly. Thank you,*** ***
I spoke with Mrs***I apologized for any confusion that they may have experiencedI offered to try and trade them into another vehicleI'm waiting for a response from Mrs***I also explained to Mrs*** that installing a inch lift for $is not an option
We are concerned about the satisfaction of Mrand Mrs***, and our long term relationship with them.Thank You,
*** ***
General Manager
Complaint: [redacted]
I am rejecting this response because:
Regards,
*
[redacted] Toyota charged and received 699 dollars for tint they said they installed and after looking at the tint you could tell it was old that was installed at ford motor co and if on bottom you can see the ford motor co logo stamp this was shown to a man named [redacted] that worked there and he took pictures and from I hear I am not the first one
Our response for Mr. [redacted] is:We are very sorry to hear that Mr. [redacted] car was delivered to him without the tint being completed. This happens occasionally if a customer takes delivery of the car late in the day; however, the customers normally arrange to come back to the dealership to have the promised work done at a later date. We have no record of Mr. [redacted] returning to the dealership or making contact to let us know that the tint had not been completed. We would have done the tint immediately.We will be glad to refund the price of the tint to his bank or apply the tint per our agreement if he would like to bring the car back to the dealership.
I spoke with Mrs. [redacted]. I apologized for any confusion that they may have experienced. I offered to try and trade them into another vehicle. I'm waiting for a response from Mrs. [redacted]. I also explained to Mrs. [redacted] that installing a 6 inch lift for $9000 is not an option. We are...
concerned about the satisfaction of Mr. and Mrs. [redacted], and our long term relationship with them.Thank You,[redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted] requested the cancellation of his GAP and Extended Warranty. I understand that we have made multiple attempts to have GS Administrators cancel these policies on behalf of Mr. [redacted]. Unfortunately, we do not process the cancellations at the dealership and we are very sorry for...
the delay.I have confirmed with Gulf States that Mr. [redacted]'s GAP policy was cancelled with an effective date of 3-17-17. A check was issued by GS Administrators directly to Mr. [redacted] and was mailed to [redacted] [redacted], ** [redacted]. The check was in the amount of $168.63 and was mailed on October 24, 2017. The cancellation was based on time (42.355%) with a $50.00 cancellation fee.The extended warranty was cancelled on 3-17-17 with 58,503 miles. The cancellation would have been based on miles with a $50.00 cancellation fee and would have been $457.82. There were two claims paid on this policy totaling $1308.13. Per the policy terms, claims paid are deducted from the cancellation amount. Since Mr. [redacted]'s claims exceeded the refund amount of $457.82, no refund was due.I have attached documents that may help to explain this. GS Administrators, Inc phone number is [redacted] if there are further questions regarding how the cancellations were calculated.
I will be contacting [redacted] to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Mr [redacted] requested the cancellation of his GAP and Extended Warranty I understand that we have made multiple attempts to have GS Administrators cancel these policies on behalf of Mr [redacted] Unfortunately, we do not process the cancellations at the dealership and we are very sorry for the delay.I have confirmed with Gulf States that Mr [redacted] 's GAP policy was cancelled with an effective date of 3-17- A check was issued by GS Administrators directly to Mr [redacted] and was mailed to [redacted] *** [redacted] ***, ** *** The check was in the amount of $and was mailed on October 24, The cancellation was based on time (42.355%) with a $cancellation fee.The extended warranty was cancelled on 3-17-with 58,miles The cancellation would have been based on miles with a $cancellation fee and would have been $ There were two claims paid on this policy totaling $ Per the policy terms, claims paid are deducted from the cancellation amount Since Mr [redacted] 's claims exceeded the refund amount of $457.82, no refund was due.I have attached documents that may help to explain this GS Administrators, Inc phone number is [redacted] if there are further questions regarding how the cancellations were calculated
We are refunding the full amount to the client
We did everything we were supposed toWe found the car, got a USAA loan & did a test driveWe decided to purchase the vehicle, brought all the paperwork and Tru Car price certificateWe presented Everything to the salesmanWe were happy so farBut then the 'typical sales pitch' beganThe salesman brought back a form that required our SS# & signaturesI said it appeared to be a loan app & wasn't interestedHe said it was called a 'liner' and everyone was supposed to fill it outThen he returned with a dealer sales form and added $to the price! I told him that we were there for the Tru Car price and the whole point for: using USAA Car buying service, securing a loan ahead of time and bringing the savings certificate was to not have additional charges and have to haggle to get the Tru Car price! He argued w/ us about itAfter a lengthy return & after I ripped up the 'liner', which USAA told me by phone, WAS a loan app, they gave us the Tru Car priceWe were there a very long timeHoursAnd they said there were no spare keys(A $value) A week later they 'found' themUgh
I will reply to this complaint shortly; however, we have not received the original complaint because you are sending the to *** ***. Mr*** has not been at Lost Pines Toyota for over years. Please take his name and email address off our contact list immediately. I
have made this request before by phone. I will have someone research this problem and reply very shortly. Thank you,*** ***
I spoke with Mrs***I apologized for any confusion that they may have experiencedI offered to try and trade them into another vehicleI'm waiting for a response from Mrs***I also explained to Mrs*** that installing a inch lift for $is not an option
We are concerned about the satisfaction of Mrand Mrs***, and our long term relationship with them.Thank You,
*** ***
General Manager
Complaint: [redacted]
I am rejecting this response because:
Regards,
*
[redacted] Toyota charged and received 699 dollars for tint they said they installed and after looking at the tint you could tell it was old that was installed at ford motor co and if on bottom you can see the ford motor co logo stamp this was shown to a man named [redacted] that worked there and he took pictures and from I hear I am not the first one
Our response for Mr. [redacted] is:We are very sorry to hear that Mr. [redacted] car was delivered to him without the tint being completed. This happens occasionally if a customer takes delivery of the car late in the day; however, the customers normally arrange to come back to the dealership to have the promised work done at a later date. We have no record of Mr. [redacted] returning to the dealership or making contact to let us know that the tint had not been completed. We would have done the tint immediately.We will be glad to refund the price of the tint to his bank or apply the tint per our agreement if he would like to bring the car back to the dealership.
I will be contacting [redacted] to resolve the issue.
We are refunding the full amount to the client.
I spoke with Mrs. [redacted]. I apologized for any confusion that they may have experienced. I offered to try and trade them into another vehicle. I'm waiting for a response from Mrs. [redacted]. I also explained to Mrs. [redacted] that installing a 6 inch lift for $9000 is not an option. We are...
concerned about the satisfaction of Mr. and Mrs. [redacted], and our long term relationship with them.Thank You,[redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted] requested the cancellation of his GAP and Extended Warranty. I understand that we have made multiple attempts to have GS Administrators cancel these policies on behalf of Mr. [redacted]. Unfortunately, we do not process the cancellations at the dealership and we are very sorry for...
the delay.I have confirmed with Gulf States that Mr. [redacted]'s GAP policy was cancelled with an effective date of 3-17-17. A check was issued by GS Administrators directly to Mr. [redacted] and was mailed to [redacted] [redacted], ** [redacted]. The check was in the amount of $168.63 and was mailed on October 24, 2017. The cancellation was based on time (42.355%) with a $50.00 cancellation fee.The extended warranty was cancelled on 3-17-17 with 58,503 miles. The cancellation would have been based on miles with a $50.00 cancellation fee and would have been $457.82. There were two claims paid on this policy totaling $1308.13. Per the policy terms, claims paid are deducted from the cancellation amount. Since Mr. [redacted]'s claims exceeded the refund amount of $457.82, no refund was due.I have attached documents that may help to explain this. GS Administrators, Inc phone number is [redacted] if there are further questions regarding how the cancellations were calculated.