Thank you for alerting us to this disputeSummary: Customer self-enrolled into a subscription wine club service, agreeing to be charged for shipments of wine until cancellingCustomer also agreed to the wine club policy that processed orders cannot be canceledCustomer’s account was canceled promptly upon requestThe customer self-enrolled into the Tasting Room wine club subscription on the date of 092016, via the InternetShortly after enrollment, a shipment of tasting wines was sent out to the customer which they had the option of rating online to customize their future wine club shipmentsPer the Offer Details the customer agreed to upon enrolling (see below), the customer had days after their enrollment date to submit their tasting kit ratings before their second wine club shipment was processedBy submitting the tasting kit ratings, the customer agreed to have a second wine club shipment processed within hoursIf the customer did not wish to be charged for this 2nd club shipment, within hours after submitting the tasting kit ratings online, they had the option of either canceling the membership (this can be done online, in the same account that the customer was logged into to submit the tasting kit ratings) or changing the date of the 2nd club shipment to a day they preferOn the date of 92016, the customer logged into their account at [redacted] and submitted ratings, online, of the wine tasting kit they had previously receivedAs they did not schedule a different processing date or cancel the subscription, their second wine club shipment, for full-size bottles, was processed on the date of 05:12:AMPlease note that a message explaining that an order would be processed based on their ratings, within hours, was shown to the customer after they submitted their rating onlineThis ‘pop-up’ message is shown to every customer who submits tasting kit ratings online within the first days of their club membershipAfter the order was processed on 92016, an email notification confirming the shipment was sent to the customerBelow are the Offer Details the customer agreed to upon enrolling in the wine clubPlease note these Offer Details are displayed in large format text on the enrollment page the customer used to sign up for a wine club membershipThis is displayed directly to the right of the fields where the customer entered their credit card information and is thus, highly visibleAll members agree to the Offer Details when submitting their enrollment and initial payment “OFFER DETAILS Your Wine Tasting Kit will be sent right awayIt will include simple instructions on how to rate the wines included in the kit and receive your FREE Wine ProfileJust hours after you finish rating the wines and receive your profile, we’ll send your first shipment of wine (full-size, 750ml bottles) for only $(a little over $per bottle), plus $shippingThat's up to 40% off the retail price! You'll receive a new case of wine, each bottle selected based on your profile, every other month thereafterYou'll always pay the same low priceYou may cancel or skip any upcoming shipment at any time on our website or by calling###-###-####There are no cancellation feesWine deliveries are not contingent upon rating the wines in your Wine Tasting Kit, but we encourage you to rate them to ensure we send you wines that best match your preferencesIf you do not rate your wines or cancel within days of signing up, we’ll send you bottles of customer favorites for $plus $shipping.” The customer called the Tasting Room customer service department on the date of and canceled their membershipThis means no further orders will be charged or processed unless the customer reactivates the accountThe current order is the last that will be sent out to the customer as it was processed days prior to the membership cancellationIf the customer wishes to receive a refund, they may return the packageOur returns policy is explained on our website’s Frequently Asked Questions (FAQ) sectionBelow is the relevant section: How do I return my product? If you are unsatisfied with any wine that you received, please contact [redacted] If you have received a shipment and would like to return it, you can send your unopened wine to [redacted] to receive a refundOnly complete, unopened shipments are accepted for returnsPlease include the order number and your shipping address with the package so the return can be identified with your accountWhen we receive your wine, we will refund your card in full (minus any shipping charges) and notify you via emailWe appreciate the Revdex.com's help in resolving this matterPlease let us know if any further information is required
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The [redacted] neglected to state that their own phone service representative said to me that prior to sending a shipment of wine, they will send a confirmation email, that I would be able to then call them and cancel the shipment.Additionally, if I chose to return the wine, I would be subject to a $restocking feeI asked that, since I never received the email, I'd like the restocking fee waived In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business has not addressed the issues I raised in my response dated To respond satisfactorily to this rebuttal, it should provide arguments to address my counterclaims, but it has not done so In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They can keep saying this every time There is no confusion they purposely responded to my message in an email Stating that they received my message If they responded with a phone call to my phone call they would have been forced to cancel the shipment Instead they purposely tried to mislead me into believing that the shipment was canceledIf I hadn't received any communication back from their company I would have called them again until I talked to someone Since this happened o did an Internet search of this company and have found many similar complaints This isn't an isolated incident This seems to be standard operating procedure This is not how better business works They are wrong, I would like reimbursement for my return shipping and a restocking fee Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Thanks for alerting us to the need for clarificationTo confirm, all members can cancel their accounts over the phone during business hoursThey can also access cancellation information onlineIf they visit their account, they can request that cancellation instructions be sent via emailThis service works perfectly, as it did for this customerThe email response is automated and I have included the customer's initial email to us to cancel and the email response back with full instructions on completing a cancellation request over the phone or onlineNote that the response was sent the exact same minute that we received the customer's email requesting cancellation; this is because it's an automated service and emaling [redacted] triggers an email with full cancellation instructions to be sent immediatelyThe email response we sent went directly to the same exact email address the customer used to email our company less than a minute before and it did not bounceback which means the customer's email client accepted delivery Even if a customer does not choose to cancel online or respond to the emails we send, they had the option to cancel over th ephone during business hoursThis information is clearly stated on our websiteHere is the exact text listed on the publicly accessible FAQ section on our site: Do I have the option to cancel at any time? Tasting Room has a hassle-free membership cancellation policyYou can cancel your membership at any time, for any reason, simply by calling member services at ###-###-####Our call center is open Mondays - Friday between a.mand p.mEastern Time (certain holidays excluded)You may also access cancellation information at any time by clicking the Account tab and choosing the Club Management option within your online Tasting Room accountYou can also log in and visit this link: [redacted] Cancelling your membership will cancel any upcoming orders that have not yet been processedPlease keep in mind that orders cannot be cancelled once they are processedAny orders processed before a membership cancellation is requested will still be shipped Thank you for your time
Thanks for notifying us of this disputeAs the customer states, they did not request a membership cancellation until after their latest wine club shipment was charged and processedPer the membership terms clearly stated in large print, not fine print, on our enrollment forms, in the FAQs on our website as well as the Terms section of our site, processed orders cannot be canceledHere are the policies stated on our website: Feedback & Returns How can I provide feedback? Can I cancel my order? What if I refuse my shipment? How do I return my product? What do I do if my product is damaged? What do I do if I don't like my wine? Can I change my shipping address? Can I recommend products for Tasting Room to offer? I'm a supplier/producer and would like to see my products offered on Tasting Room.Who can I contact about this? How can I provide feedback? We welcome your feedback! Please email [redacted] Can I cancel my order? Tasting Room has a hassle-free membership cancellation policyYou can cancel your membership at any time, for any reason, simply by calling member services at ###-###-####Our call center is open Mondays - Friday between a.mand p.mEastern Time (certain holidays excluded)You may also access cancellation information at any time by clicking the Account tab and choosing the Club Management option within your online Tasting Room accountYou can also log in and visit this link: [redacted] Cancelling your membership will cancel any upcoming orders that have not yet been processedPlease keep in mind that orders cannot be cancelled once they are processedAny orders processed before a membership cancellation is requested will still be shippedWhat if I refuse my shipment? If your order is undeliverable and is returned to us we will process the return and refund your card, minus any original shipping charges, and charge a $return shipping feeHow do I return my product? If you are unsatisfied with any wine that you received, please contact [redacted] If you have received a shipment and would like to return it, you can send your unopened wine to [redacted] to receive a refundOnly complete, unopened shipments are accepted for returnsPlease include the order number and your shipping address with the package so the return can be identified with your accountWhen we receive your wine, we will refund your card in full (minus any shipping charges) and notify you via email These policies can be viewed here: [redacted] Thanks for your time and consideration in resolving this complaint
This company advertises on national TV as a wine tasting club that uses a tasting "kit" to give them feedback on your personal preferencesYou can order the kit for $approximately and somewhere in the fine print (which I never saw) you are enrolling in boxes of wine showing up on your door BEFORE I EVER EVEN GAVE THEM THE TASTING "FEEDBACK" UPON WHICH TEIR ENTIRE ADVERTISING CAMPAIGN IS BASEDAVOID
Thank you for alerting us to this disputeSummary: Customer self-enrolled into a subscription wine club service, agreeing to be charged for shipments of wine until cancellingCustomer also agreed to the wine club policy that processed orders cannot be canceledCustomer’s account was canceled promptly upon requestThe customer self-enrolled into the Tasting Room wine club subscription on the date of 092016, via the InternetShortly after enrollment, a shipment of tasting wines was sent out to the customer which they had the option of rating online to customize their future wine club shipmentsPer the Offer Details the customer agreed to upon enrolling (see below), the customer had days after their enrollment date to submit their tasting kit ratings before their second wine club shipment was processedBy submitting the tasting kit ratings, the customer agreed to have a second wine club shipment processed within hoursIf the customer did not wish to be charged for this 2nd club shipment, within hours after submitting the tasting kit ratings online, they had the option of either canceling the membership (this can be done online, in the same account that the customer was logged into to submit the tasting kit ratings) or changing the date of the 2nd club shipment to a day they preferOn the date of 92016, the customer logged into their account at [redacted] and submitted ratings, online, of the wine tasting kit they had previously receivedAs they did not schedule a different processing date or cancel the subscription, their second wine club shipment, for full-size bottles, was processed on the date of 05:12:AMPlease note that a message explaining that an order would be processed based on their ratings, within hours, was shown to the customer after they submitted their rating onlineThis ‘pop-up’ message is shown to every customer who submits tasting kit ratings online within the first days of their club membershipAfter the order was processed on 92016, an email notification confirming the shipment was sent to the customerBelow are the Offer Details the customer agreed to upon enrolling in the wine clubPlease note these Offer Details are displayed in large format text on the enrollment page the customer used to sign up for a wine club membershipThis is displayed directly to the right of the fields where the customer entered their credit card information and is thus, highly visibleAll members agree to the Offer Details when submitting their enrollment and initial payment “OFFER DETAILS Your Wine Tasting Kit will be sent right awayIt will include simple instructions on how to rate the wines included in the kit and receive your FREE Wine ProfileJust hours after you finish rating the wines and receive your profile, we’ll send your first shipment of wine (full-size, 750ml bottles) for only $(a little over $per bottle), plus $shippingThat's up to 40% off the retail price! You'll receive a new case of wine, each bottle selected based on your profile, every other month thereafterYou'll always pay the same low priceYou may cancel or skip any upcoming shipment at any time on our website or by calling###-###-####There are no cancellation feesWine deliveries are not contingent upon rating the wines in your Wine Tasting Kit, but we encourage you to rate them to ensure we send you wines that best match your preferencesIf you do not rate your wines or cancel within days of signing up, we’ll send you bottles of customer favorites for $plus $shipping.” The customer called the Tasting Room customer service department on the date of and canceled their membershipThis means no further orders will be charged or processed unless the customer reactivates the accountThe current order is the last that will be sent out to the customer as it was processed days prior to the membership cancellationIf the customer wishes to receive a refund, they may return the packageOur returns policy is explained on our website’s Frequently Asked Questions (FAQ) sectionBelow is the relevant section: How do I return my product? If you are unsatisfied with any wine that you received, please contact [redacted] If you have received a shipment and would like to return it, you can send your unopened wine to [redacted] to receive a refundOnly complete, unopened shipments are accepted for returnsPlease include the order number and your shipping address with the package so the return can be identified with your accountWhen we receive your wine, we will refund your card in full (minus any shipping charges) and notify you via emailWe appreciate the Revdex.com's help in resolving this matterPlease let us know if any further information is required
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The [redacted] neglected to state that their own phone service representative said to me that prior to sending a shipment of wine, they will send a confirmation email, that I would be able to then call them and cancel the shipment.Additionally, if I chose to return the wine, I would be subject to a $restocking feeI asked that, since I never received the email, I'd like the restocking fee waived In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business has not addressed the issues I raised in my response dated To respond satisfactorily to this rebuttal, it should provide arguments to address my counterclaims, but it has not done so In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They can keep saying this every time There is no confusion they purposely responded to my message in an email Stating that they received my message If they responded with a phone call to my phone call they would have been forced to cancel the shipment Instead they purposely tried to mislead me into believing that the shipment was canceledIf I hadn't received any communication back from their company I would have called them again until I talked to someone Since this happened o did an Internet search of this company and have found many similar complaints This isn't an isolated incident This seems to be standard operating procedure This is not how better business works They are wrong, I would like reimbursement for my return shipping and a restocking fee Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Thanks for alerting us to the need for clarificationTo confirm, all members can cancel their accounts over the phone during business hoursThey can also access cancellation information onlineIf they visit their account, they can request that cancellation instructions be sent via emailThis service works perfectly, as it did for this customerThe email response is automated and I have included the customer's initial email to us to cancel and the email response back with full instructions on completing a cancellation request over the phone or onlineNote that the response was sent the exact same minute that we received the customer's email requesting cancellation; this is because it's an automated service and emaling [redacted] triggers an email with full cancellation instructions to be sent immediatelyThe email response we sent went directly to the same exact email address the customer used to email our company less than a minute before and it did not bounceback which means the customer's email client accepted delivery Even if a customer does not choose to cancel online or respond to the emails we send, they had the option to cancel over th ephone during business hoursThis information is clearly stated on our websiteHere is the exact text listed on the publicly accessible FAQ section on our site: Do I have the option to cancel at any time? Tasting Room has a hassle-free membership cancellation policyYou can cancel your membership at any time, for any reason, simply by calling member services at ###-###-####Our call center is open Mondays - Friday between a.mand p.mEastern Time (certain holidays excluded)You may also access cancellation information at any time by clicking the Account tab and choosing the Club Management option within your online Tasting Room accountYou can also log in and visit this link: [redacted] Cancelling your membership will cancel any upcoming orders that have not yet been processedPlease keep in mind that orders cannot be cancelled once they are processedAny orders processed before a membership cancellation is requested will still be shipped Thank you for your time
Thanks for notifying us of this disputeAs the customer states, they did not request a membership cancellation until after their latest wine club shipment was charged and processedPer the membership terms clearly stated in large print, not fine print, on our enrollment forms, in the FAQs on our website as well as the Terms section of our site, processed orders cannot be canceledHere are the policies stated on our website: Feedback & Returns How can I provide feedback? Can I cancel my order? What if I refuse my shipment? How do I return my product? What do I do if my product is damaged? What do I do if I don't like my wine? Can I change my shipping address? Can I recommend products for Tasting Room to offer? I'm a supplier/producer and would like to see my products offered on Tasting Room.Who can I contact about this? How can I provide feedback? We welcome your feedback! Please email [redacted] Can I cancel my order? Tasting Room has a hassle-free membership cancellation policyYou can cancel your membership at any time, for any reason, simply by calling member services at ###-###-####Our call center is open Mondays - Friday between a.mand p.mEastern Time (certain holidays excluded)You may also access cancellation information at any time by clicking the Account tab and choosing the Club Management option within your online Tasting Room accountYou can also log in and visit this link: [redacted] Cancelling your membership will cancel any upcoming orders that have not yet been processedPlease keep in mind that orders cannot be cancelled once they are processedAny orders processed before a membership cancellation is requested will still be shippedWhat if I refuse my shipment? If your order is undeliverable and is returned to us we will process the return and refund your card, minus any original shipping charges, and charge a $return shipping feeHow do I return my product? If you are unsatisfied with any wine that you received, please contact [redacted] If you have received a shipment and would like to return it, you can send your unopened wine to [redacted] to receive a refundOnly complete, unopened shipments are accepted for returnsPlease include the order number and your shipping address with the package so the return can be identified with your accountWhen we receive your wine, we will refund your card in full (minus any shipping charges) and notify you via email These policies can be viewed here: [redacted] Thanks for your time and consideration in resolving this complaint
This company advertises on national TV as a wine tasting club that uses a tasting "kit" to give them feedback on your personal preferencesYou can order the kit for $approximately and somewhere in the fine print (which I never saw) you are enrolling in boxes of wine showing up on your door BEFORE I EVER EVEN GAVE THEM THE TASTING "FEEDBACK" UPON WHICH TEIR ENTIRE ADVERTISING CAMPAIGN IS BASEDAVOID