Thanks for bringing this matter to our attention.To confirm, the customer’s membership was canceled, byrequest, over the phone on Per the terms the customer agreed to uponenrollment in the [redacted] wine club, the customer’s most recent shipment,which was processed on 22015, cannot be canceledThe membership timeline provided below demonstrates that thecustomer was aware a shipment was to be sent in February In fact, thecustomer logged into their online account during the month of December andrescheduled their upcoming shipment to process months laterThisdemonstrates that the customer was responsible for choosing that date ofand was thus fully aware a shipment would be charged to their card onthat date they had pickedThe claim that they did not order the wine and werenotified about the shipment “out of the blue’ is untrue.Please note that the customer not only agreed to have both read and understood theTasting Room policy concerning cancellations upon self-enrolling into theTasting Room wine club, a full explanation on how to cancel a club membershipwas emailed to the customer on the date of after the customercontacted our service department via emailAs the customer did not cancel theirmembership either over the phone or via the online cancellation module in theiraccount, their next shipment was charged on per their membershipagreementThe customer has received explanations of the [redacted] ***policies multiple times, by three different representatives of the [redacted] ***service team, including a [redacted] These explanations occurred over thephone and in writing, through email [redacted] retains both written andaudio recordings of these interactions and we are happy to provide these to theRevdex.com upon requestThe customer is welcome to return the shipment upon receiptto receive a refund for the value of the wineInformation on how to return thepackage may be found in the FAQs listed on the [redacted] websiteHere is a timeline of events relating to the customer's membershipindicating an awareness of the fact they were enrolled in a subscription wineclub and had logged into their account and chosen the date of to becharged for a club shipment- The customer self-enrolled to the [redacted] website agreeing that they had both read and understood the membershipterms, including the cancellation policiesCustomer agreed to be charged andsent shipments of wine until canceling their membership- Customer's initial shipment was charged and processedThisshipment consisted of a tasting kit including six miniature wine samples.7/25/– Customer requested to change the shipping dateof their next order (which was originally scheduled for 715) [redacted] ***representative scheduled the next order to process on and confirmedvia email2:PM – Customer rescheduled the date of his next shipment toprocess on instead of – Customer’s second shipment was successfullyprocessed and delivered on – Customer rescheduled the date of his nextshipment to process on instead of the original date of – Customer contacted service department via emailand received a reply explaining how to cancel membership either over the phoneor via online module in the customer’s accountPlease note that thisinformation is also available in the FAQ section on the [redacted] website– Customer’s third shipment was successfullyprocessed on the date they had scheduled using the tools in their onlineaccount - Customerncalled [redacted] member services departmentCustomer’s wine club membershipwas canceled and the club policies regarding order cancellation was explainedverbally, over the phone and through emailsThree different representativesassisted the customer, including a [redacted] To confirm, the customer's membership is canceled so no further orders will beprocessed or charged unless they choose to reactivate his subscription at alater dateThe customer has the option of returning the shipment to receive arefund for the value of the wineFull details on the return policy—includinginstructions—are available in the FAQ section of the [redacted] website
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] No they never informed me before shipping, instead they charged me about $for something I never orderedI would never treat anyone that badly when I sellI am taking this to my state atty generalNone should be treated this badly In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have searched every email but none was foundI keep all my emails.I never ordered any of these products and should not be charged for things I never ordered regardless of what hidden wording they had in the agreement The only thing I found was this and it is very confusing and does state a shipment is coming that I will be charged for.Great wine and a $credit coming your way in one week!I sell on amazon and always pay shipping for returns In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To confirm, [redacted] logged into her/his account and chose to have her/his most recent wine club shipment processed earlier than it had been scheduledJust prior to making this change on her/his account, as we demonstrated in our prior response, [redacted] also changed his subscription settings so s/he would only receive red wines instead of a mix of red and white winesWhile [redacted] has not acknowledged that s/he took this self-initiated action, we can confirm that the order was processed earlier than scheduled because s/he logged into her/his online account and submitted the request to process and charge the order early.There is nothing deceptive about empowering customers to change the date they will be charged for a wine club shipmentThe Tasting Room aims to offer the most flexible, customizable wine club experienceCustomers can simply log into their account (or contact customer service) to re-schedule upcoming order dates--a feature that [redacted] used on and chose the "Ship Now" option then her/his order would have been processed on the date of Instead, [redacted] took the action of changing the order processing date on his/her own accord and did not contact Tasting Room until the day the order shipped with [redacted] to request a cancellation of the account and the orderIf [redacted] had mistakenly chosen the "Ship Now" option on Please note that her/his first communication about the order was sent nearly *hours after s/he chose this optionConsequently, the order could not be canceled as it was already processed and was shipped out with [redacted] that same day.As [redacted] refused the [redacted] shipment, s/he was refunded for the value of the wine, per the Return Policy that s/he agreed to upon self-enrolling in the Tasting Room wine clubPlease note that the Tasting Room strives to give our members flexibility in scheduling their order processing datesMembers have the option of choosing to process a shipment earlier than scheduled, as [redacted] did, or pushing the date up to year in the futureMembers can also change the frequency of shipments (every month, every other month or every three months) and the number of bottles per shipment (2, 6, 12)If, for some reason, a customer accidentally chooses to be charged for a shipment of wine earlier than scheduled, they can simply contact customer service for helpHowever, Tasting Room has a strict policy that processed orders cannot be canceled as our business strives to ship orders as quickly as possibleWhile our staff is happy to help customers it is unreasonable to expect that an order processed hours prior can be canceledWe kindly ask the Revdex.com to render a decision as we have demonstrated that the customer self-initiated the order and did not contact our business for nearly hours after doing soWe have also demonstrated that the customer received a refund after refusing the shipmentFurther, we can confirm the customer's account was canceled promptly upon request so no further shipments will be charged or shipped unless the customer choses to reactivate their membership at a later date
Thanks for bringing this matter to our attention.To confirm, the customer did contact our business, via email, in January **, at [redacted] ***The Tasting Room does not process membership cancellations via email; all membership cancellations must be processed either over the telephone or customers can log into their account and cancel their membership onlineThe customer emailed our company outside of business hours (a.mto p.m.) and received a reply, via email, promptly after our service center opened on at [redacted] **The email reply is below, demonstrating that our service team sent clear instructions to the customer on how they could proceed with canceling their membershipPlease note that this information is also publicly available in the Frequently Asked Questions section on our wine club's website:Hi [redacted] , Thanks for your message! You can cancel your membership by calling ###-###-#### on weekdays between 10am and 6pm Eastern time (certain holidays excluded)You may also access cancellation information at any time by clicking the Account tab and choosing the Club Management option within your online Tasting Room accountYou can also log in and visit this link: https://www.tastingroom.com/account/manage Many thanks, Tasting RoomAs the customer did not cancel their membership via phone or online, after receiving this email, their next order was processed on the scheduled date of [redacted] **An email confirmation was sent to the customer with the order detailsTwo days later, the customer called our customer service team and on that day, 215, the customer's membership to the Tasting Room wine club was canceledCanceling a membership means no further orders will be processedIt does not retroactively cancel orders that were processed prior to the cancellationThe customer's package, for their final order, is currently with ***If the customer wishes to return the package, after delivery, instructions are available on our websiteIf the package is undeliverable and returned to our warehouse, the customer will receive a refund for the value of the wine and a $restocking fee will be charged
Thanks for alerting us to the need for a replyAs stated in our prior message, this customer had access to instructions for canceling the account either online--which can be done at any time--or over the phone, during business hours, with a Tasting Room representativeThese are the options for canceling, which are explained on our website as well as in emails sent directly to the customerThis is the same policy that all members agree to upon enrollment in our wine clubIn this case, the customer did not complete their cancellation online or over the phone, during business hours, until after their next shipment was processedWe are sorry to hear there was some confusion about the policy, but it should be noted it is explained on our website--and it was sent to the customer in writing--prior to the date on which the customer's next shipment was charged
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The refund of $for the wine I DID NOT ORDER has been returned to my account.I was not refunded the 'palleting cost' and 'shipping cost' - but if they truly cared about their business ethic and customer relations they would have taken full responsibility for their deception and gave me a full refundI wouldn't have to waste money and time dealing with this hustleno matter how much time or money it isThat being said, every company sneaks information passed the consumer by putting it in the fine printUnless you are an attorney, paranoid, or bored...you don't read that stuffespecially when its something like wineHowever its generally understood that a wine membership means YOU CHOOSE what kind of wine, the price range, the color.....SOMETHINGThey just took it upon themselves and charged me and sent me wine that is probably just overstock batches from failing wineriesI asked 'TASTING ROOM' customer service to mail me a PHYSICAL letter in writing that my name and bank information has been removed from their systemThey instead said we only do communication electronically and my information from my original purchase (that I actually choose to make) will be saved in their system for recordsSo basically they did not do any of the things I asked of themIt looks like I'm not the only one that doesn't like wasting time and paying unnecessary postage costs In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I will reiterate that the enticing advertisement enclosed of the screen shot I uploaded in my last response were not consistent with the other terms and conditions the business is now relying onEven if those are technically correct, the original advertisement was misleading In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I continue to maintain that this business operates in a way that seems intentionally designed to send goods not wanted by the consumer -- in this case, me I continue to maintain that the overriding document is their email that no shipments would be made until a future date.It seems they argue that I changed that online, which I do not recall doing.The draw to their wine club is a group of sampler bottles, for which I paid The idea is to sample those wines, respond to questions about them, rating them and so forth I did that, online, as was part of the program It seems they are now arguing that as part of that response I would have changed the shipping date of the next shipment I have three responses about that argument First, I do not recall any part of their sampler questions indicating I would be ordering any wines Second, if I supposedly ordered wines, they at no time told me that a shipment would be made or what would be shipped I understood the program was that based on the wine sampler they would recommend wine shipments to me or at least give notice of what they intended to ship with time to accept or decline It appears they send whatever they want to send and at whatever price they desire to charge I never agreed to such a unilateral agreement and would not Furthermore, it is a bad business practice because it forces a sale onto the consumer, which should not be allowed.Third, American contract laws generally are not enforceable unless there is an agreement on the part of both parties Such is determined to not be possible if one or more of the parties has been consuming alcohol or other substances that would interfere with sound judgment If this company maintains that orders are placed immediately following the consumption of their wine sampler, they would know such "orders" are invalid due to the possibility of impaired judgment This is a "fine print" company -- they are not upfront about their proposed transactions with consumers They hide things in the "fine print" and, particularly poorly, knowingly do so following consumption of alcohol A fair and responsible wine club would send an email alerting consumers that the company proposes to ship, in a certain number of days, certain identified products at and what cost This would give the consumer an opportunity to accept or reject the actual shipment Anything less than that seems designed to abuse the consumer.Sending an email that a shipment has already been sent does not give the consumer adequate notice to accept or reject the shipment My response to them that I did not want the shipment was well within a reasonable time to respond to them, but they claim it was "too late" because the shipment was already made However, any response would be deemed "too late" by them since they only send notice AFTER the shipment has originated, which is absurd.My complaint against this company is about the charges they made to my account and also their business practice and timing of doing so for myself and others I believe it is programmed to have complaints and disputes that put consumers in a difficult situation due to their "fine print" and not a normal, responsible business relationship Due to their absurd business practices, I reject anything less than a full refund including all shipping and handling fees They should absorb the costs of their unethical attempts to coerce consumers with their "fine print" arguments when adequate notice was not provided by design.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: [Your Answer Here] The email notifying me of the shipment was sent on January **telling me to contact them by **was sent to junk email (I know it is not their fault it was in my junk email) was not found until I got the bill on the **to an order which should not have been processed until January ***at the earliest I called no response customer service there is deplorable at best In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Thanks for bringing this matter to our attention.To confirm, the customer’s membership was canceled, byrequest, over the phone on Per the terms the customer agreed to uponenrollment in the [redacted] wine club, the customer’s most recent shipment,which was processed on 22015, cannot be canceledThe membership timeline provided below demonstrates that thecustomer was aware a shipment was to be sent in February In fact, thecustomer logged into their online account during the month of December andrescheduled their upcoming shipment to process months laterThisdemonstrates that the customer was responsible for choosing that date ofand was thus fully aware a shipment would be charged to their card onthat date they had pickedThe claim that they did not order the wine and werenotified about the shipment “out of the blue’ is untrue.Please note that the customer not only agreed to have both read and understood theTasting Room policy concerning cancellations upon self-enrolling into theTasting Room wine club, a full explanation on how to cancel a club membershipwas emailed to the customer on the date of after the customercontacted our service department via emailAs the customer did not cancel theirmembership either over the phone or via the online cancellation module in theiraccount, their next shipment was charged on per their membershipagreementThe customer has received explanations of the [redacted] ***policies multiple times, by three different representatives of the [redacted] ***service team, including a [redacted] These explanations occurred over thephone and in writing, through email [redacted] retains both written andaudio recordings of these interactions and we are happy to provide these to theRevdex.com upon requestThe customer is welcome to return the shipment upon receiptto receive a refund for the value of the wineInformation on how to return thepackage may be found in the FAQs listed on the [redacted] websiteHere is a timeline of events relating to the customer's membershipindicating an awareness of the fact they were enrolled in a subscription wineclub and had logged into their account and chosen the date of to becharged for a club shipment- The customer self-enrolled to the [redacted] website agreeing that they had both read and understood the membershipterms, including the cancellation policiesCustomer agreed to be charged andsent shipments of wine until canceling their membership- Customer's initial shipment was charged and processedThisshipment consisted of a tasting kit including six miniature wine samples.7/25/– Customer requested to change the shipping dateof their next order (which was originally scheduled for 715) [redacted] ***representative scheduled the next order to process on and confirmedvia email2:PM – Customer rescheduled the date of his next shipment toprocess on instead of – Customer’s second shipment was successfullyprocessed and delivered on – Customer rescheduled the date of his nextshipment to process on instead of the original date of – Customer contacted service department via emailand received a reply explaining how to cancel membership either over the phoneor via online module in the customer’s accountPlease note that thisinformation is also available in the FAQ section on the [redacted] website– Customer’s third shipment was successfullyprocessed on the date they had scheduled using the tools in their onlineaccount - Customerncalled [redacted] member services departmentCustomer’s wine club membershipwas canceled and the club policies regarding order cancellation was explainedverbally, over the phone and through emailsThree different representativesassisted the customer, including a [redacted] To confirm, the customer's membership is canceled so no further orders will beprocessed or charged unless they choose to reactivate his subscription at alater dateThe customer has the option of returning the shipment to receive arefund for the value of the wineFull details on the return policy—includinginstructions—are available in the FAQ section of the [redacted] website
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] No they never informed me before shipping, instead they charged me about $for something I never orderedI would never treat anyone that badly when I sellI am taking this to my state atty generalNone should be treated this badly In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have searched every email but none was foundI keep all my emails.I never ordered any of these products and should not be charged for things I never ordered regardless of what hidden wording they had in the agreement The only thing I found was this and it is very confusing and does state a shipment is coming that I will be charged for.Great wine and a $credit coming your way in one week!I sell on amazon and always pay shipping for returns In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To confirm, [redacted] logged into her/his account and chose to have her/his most recent wine club shipment processed earlier than it had been scheduledJust prior to making this change on her/his account, as we demonstrated in our prior response, [redacted] also changed his subscription settings so s/he would only receive red wines instead of a mix of red and white winesWhile [redacted] has not acknowledged that s/he took this self-initiated action, we can confirm that the order was processed earlier than scheduled because s/he logged into her/his online account and submitted the request to process and charge the order early.There is nothing deceptive about empowering customers to change the date they will be charged for a wine club shipmentThe Tasting Room aims to offer the most flexible, customizable wine club experienceCustomers can simply log into their account (or contact customer service) to re-schedule upcoming order dates--a feature that [redacted] used on and chose the "Ship Now" option then her/his order would have been processed on the date of Instead, [redacted] took the action of changing the order processing date on his/her own accord and did not contact Tasting Room until the day the order shipped with [redacted] to request a cancellation of the account and the orderIf [redacted] had mistakenly chosen the "Ship Now" option on Please note that her/his first communication about the order was sent nearly *hours after s/he chose this optionConsequently, the order could not be canceled as it was already processed and was shipped out with [redacted] that same day.As [redacted] refused the [redacted] shipment, s/he was refunded for the value of the wine, per the Return Policy that s/he agreed to upon self-enrolling in the Tasting Room wine clubPlease note that the Tasting Room strives to give our members flexibility in scheduling their order processing datesMembers have the option of choosing to process a shipment earlier than scheduled, as [redacted] did, or pushing the date up to year in the futureMembers can also change the frequency of shipments (every month, every other month or every three months) and the number of bottles per shipment (2, 6, 12)If, for some reason, a customer accidentally chooses to be charged for a shipment of wine earlier than scheduled, they can simply contact customer service for helpHowever, Tasting Room has a strict policy that processed orders cannot be canceled as our business strives to ship orders as quickly as possibleWhile our staff is happy to help customers it is unreasonable to expect that an order processed hours prior can be canceledWe kindly ask the Revdex.com to render a decision as we have demonstrated that the customer self-initiated the order and did not contact our business for nearly hours after doing soWe have also demonstrated that the customer received a refund after refusing the shipmentFurther, we can confirm the customer's account was canceled promptly upon request so no further shipments will be charged or shipped unless the customer choses to reactivate their membership at a later date
Thanks for bringing this matter to our attention.To confirm, the customer did contact our business, via email, in January **, at [redacted] ***The Tasting Room does not process membership cancellations via email; all membership cancellations must be processed either over the telephone or customers can log into their account and cancel their membership onlineThe customer emailed our company outside of business hours (a.mto p.m.) and received a reply, via email, promptly after our service center opened on at [redacted] **The email reply is below, demonstrating that our service team sent clear instructions to the customer on how they could proceed with canceling their membershipPlease note that this information is also publicly available in the Frequently Asked Questions section on our wine club's website:Hi [redacted] , Thanks for your message! You can cancel your membership by calling ###-###-#### on weekdays between 10am and 6pm Eastern time (certain holidays excluded)You may also access cancellation information at any time by clicking the Account tab and choosing the Club Management option within your online Tasting Room accountYou can also log in and visit this link: https://www.tastingroom.com/account/manage Many thanks, Tasting RoomAs the customer did not cancel their membership via phone or online, after receiving this email, their next order was processed on the scheduled date of [redacted] **An email confirmation was sent to the customer with the order detailsTwo days later, the customer called our customer service team and on that day, 215, the customer's membership to the Tasting Room wine club was canceledCanceling a membership means no further orders will be processedIt does not retroactively cancel orders that were processed prior to the cancellationThe customer's package, for their final order, is currently with ***If the customer wishes to return the package, after delivery, instructions are available on our websiteIf the package is undeliverable and returned to our warehouse, the customer will receive a refund for the value of the wine and a $restocking fee will be charged
Thanks for alerting us to the need for a replyAs stated in our prior message, this customer had access to instructions for canceling the account either online--which can be done at any time--or over the phone, during business hours, with a Tasting Room representativeThese are the options for canceling, which are explained on our website as well as in emails sent directly to the customerThis is the same policy that all members agree to upon enrollment in our wine clubIn this case, the customer did not complete their cancellation online or over the phone, during business hours, until after their next shipment was processedWe are sorry to hear there was some confusion about the policy, but it should be noted it is explained on our website--and it was sent to the customer in writing--prior to the date on which the customer's next shipment was charged
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The refund of $for the wine I DID NOT ORDER has been returned to my account.I was not refunded the 'palleting cost' and 'shipping cost' - but if they truly cared about their business ethic and customer relations they would have taken full responsibility for their deception and gave me a full refundI wouldn't have to waste money and time dealing with this hustleno matter how much time or money it isThat being said, every company sneaks information passed the consumer by putting it in the fine printUnless you are an attorney, paranoid, or bored...you don't read that stuffespecially when its something like wineHowever its generally understood that a wine membership means YOU CHOOSE what kind of wine, the price range, the color.....SOMETHINGThey just took it upon themselves and charged me and sent me wine that is probably just overstock batches from failing wineriesI asked 'TASTING ROOM' customer service to mail me a PHYSICAL letter in writing that my name and bank information has been removed from their systemThey instead said we only do communication electronically and my information from my original purchase (that I actually choose to make) will be saved in their system for recordsSo basically they did not do any of the things I asked of themIt looks like I'm not the only one that doesn't like wasting time and paying unnecessary postage costs In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I will reiterate that the enticing advertisement enclosed of the screen shot I uploaded in my last response were not consistent with the other terms and conditions the business is now relying onEven if those are technically correct, the original advertisement was misleading In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I continue to maintain that this business operates in a way that seems intentionally designed to send goods not wanted by the consumer -- in this case, me I continue to maintain that the overriding document is their email that no shipments would be made until a future date.It seems they argue that I changed that online, which I do not recall doing.The draw to their wine club is a group of sampler bottles, for which I paid The idea is to sample those wines, respond to questions about them, rating them and so forth I did that, online, as was part of the program It seems they are now arguing that as part of that response I would have changed the shipping date of the next shipment I have three responses about that argument First, I do not recall any part of their sampler questions indicating I would be ordering any wines Second, if I supposedly ordered wines, they at no time told me that a shipment would be made or what would be shipped I understood the program was that based on the wine sampler they would recommend wine shipments to me or at least give notice of what they intended to ship with time to accept or decline It appears they send whatever they want to send and at whatever price they desire to charge I never agreed to such a unilateral agreement and would not Furthermore, it is a bad business practice because it forces a sale onto the consumer, which should not be allowed.Third, American contract laws generally are not enforceable unless there is an agreement on the part of both parties Such is determined to not be possible if one or more of the parties has been consuming alcohol or other substances that would interfere with sound judgment If this company maintains that orders are placed immediately following the consumption of their wine sampler, they would know such "orders" are invalid due to the possibility of impaired judgment This is a "fine print" company -- they are not upfront about their proposed transactions with consumers They hide things in the "fine print" and, particularly poorly, knowingly do so following consumption of alcohol A fair and responsible wine club would send an email alerting consumers that the company proposes to ship, in a certain number of days, certain identified products at and what cost This would give the consumer an opportunity to accept or reject the actual shipment Anything less than that seems designed to abuse the consumer.Sending an email that a shipment has already been sent does not give the consumer adequate notice to accept or reject the shipment My response to them that I did not want the shipment was well within a reasonable time to respond to them, but they claim it was "too late" because the shipment was already made However, any response would be deemed "too late" by them since they only send notice AFTER the shipment has originated, which is absurd.My complaint against this company is about the charges they made to my account and also their business practice and timing of doing so for myself and others I believe it is programmed to have complaints and disputes that put consumers in a difficult situation due to their "fine print" and not a normal, responsible business relationship Due to their absurd business practices, I reject anything less than a full refund including all shipping and handling fees They should absorb the costs of their unethical attempts to coerce consumers with their "fine print" arguments when adequate notice was not provided by design.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: [Your Answer Here] The email notifying me of the shipment was sent on January **telling me to contact them by **was sent to junk email (I know it is not their fault it was in my junk email) was not found until I got the bill on the **to an order which should not have been processed until January ***at the earliest I called no response customer service there is deplorable at best In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]