Lots Of Puppy love

I just want to start by saying we truly love our puppy and we feel like we rescued him from this [redacted] lady We purchased a Berne doodle on Valentines Day We had numerous issues with the lady in charge of this site Prior to sending the deposit she was easy to get ahold of at anytime and eager to answer questions As soon as we sent payment for the puppy she said she would be in contact and send pictures each week with an update Well we waited almost months before we heard from her again and only reason she contacted us was I had sent the Deputy Sherriff to here house to assist in getting our money back because she seemed like a fraud based on no contact After speaking with her while the sheriff was still there she agreed we could come pick up our puppy in Feb that our puppy would be ready then We travel the hours to the breeders mothers house to pick up our puppy As soon as we arrive I knew something wasn't correct She couldn't find the puppy we had sent the deposit for so she had us pick another one out of the litter All of the puppies looked almost [redacted] and could barely move She had stated they were about almost weeks old which was not the case at all As soon as we picked up the puppy we took him home to our vet where he had discovered he was infested with worms and severely winged from his mother way too early He was estimated to not even be weeks old at the time of the vet visit We have spent about $in vet bills since we have got our puppy from this lady Our puppy now is healthy and full of life and just after turning year old he is now in a great home Hopefully he will have a long great life never having to be [redacted] like he was for the first weeks of his life by this breeder [redacted] We spent $on the dog and $on vet bills over the last year I can honestly say I wouldn't trade his love for any of the money back, but It does break my heart to see other negative reviews of this business and she is still allowed to be a breeder doing the same [redacted] things again and again for a profit

Business Response to a Complaint cellspacing="3" cellpadding="0"> Complaint ID#: [redacted] Company Name: lots of puppy love Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: WowI can't apologize enough for this miss understandingI have had employees over the past months, who have assisted me with messages, registering pups, tax docs, etcI have just recently discovered that several tasks were not being done appropriately, or at allThe correct docs will be sent to Mr [redacted] asap, and I have put several fail safes in place to make sure nothing like this happens againFirst, NO MORE ASSISTANTSRegardless of whose fault it is, I take full responsibility2nd: Papers will be registered the day the pups are born, and registration numbers as well as copies of regpapers will be available to puppy buyers on the day they put a deposit down on a pupThis is so there is no question as to whether or not the papers will be available when the pup is deliveredI apologize to Mr [redacted] for any inconvenience, and would like him to know that I will now be available personally if he ever needs to contact me via phone or email Sent on: 3/28/3:38:PM

Hi ***, let me begin by apologizing for taking so long to respond to your emailThis past spring and summer, I was suffering from a chronic illness and was hospitalized for some timeIt has taken me a while to get back into the groove of things, but am now at almost 100%I remember you wellI remember being so excited that you were keeping the same name that I had given her, but am terribly upset that she is not doing well nowI stand by my year health guarantee that I give with each pupBelow is a link to my health guarantee, if you don't have yoursRead through it, and let me know what I can do to help the situationI kept a pup from the same litterHer name is ***, and she has not shown any health issueshttp://www.lotsofpuppylove.com/healthguarantee.htm [redacted] http://www.lotsofpuppylove.com ###-###-####

I do agree with *** ***, that I was difficult to reach during the time she indicatedThis is because of a severe illness I have been dealing with for several yearsI am now recovering, and wanted to
make amends with her, however, she lied about the pups vet stayThe pup was almost weeks when they got itI try to screen my puppy buyers as well as I can, but not all people are dog peopleThe pup was probably scared being away from his litter mates, and wasn't getting the reassurance it needed to adjust to his new homeI refunded a portion of the purchase price on good faithI have never received a vet bill, and will never receive a vet bill/note stated that the pup was so young that it couldn't eatBecause this is simply not true

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowthis isn't trueI can send a certified letter from the vet, stating that was his opinionIt's hard to give much reassurance when the dog was hospitalized within hours of us having herWe love our puppy and we are glad she's healthy now, but I think this lady should be shut down.
Regards,
*** ***

I do agree with *** ***, that I was difficult to reach during the time she indicatedThis is because of a severe illness I have been dealing with for several yearsI am now recovering, and wanted to make amends with her, however, she lied about the pups vet stayThe pup was almost weeks
when they got itI try to screen my puppy buyers as well as I can, but not all people are dog peopleThe pup was probably scared being away from his litter mates, and wasn't getting the reassurance it needed to adjust to his new homeI refunded a portion of the purchase price on good faithI have never received a vet bill, and will never receive a vet bill/note stated that the pup was so young that it couldn't eatBecause this is simply not true

Hi ***, let me begin by apologizing for taking so long to respond to your emailThis past spring and summer, I was suffering from a chronic illness and was hospitalized for some timeIt has taken me a while to get back into the groove of things, but am now at almost 100%I remember you wellI
remember being so excited that you were keeping the same name that I had given her, but am terribly upset that she is not doing well nowI stand by my year health guarantee that I give with each pup. Below is a link to my health guarantee, if you don't have yoursRead through it, and let me know what I can do to help the situationI kept a pup from the same litterHer name is ***, and she has not shown any health issueshttp://www.lotsofpuppylove.com/healthguarantee.htm *** *** http://www.lotsofpuppylove.com ###-###-####

Hi [redacted], let me begin by apologizing for taking so long to respond to your email. This past spring and summer, I was suffering from a chronic illness and was hospitalized for some time. It has taken me a while to get back into the groove of...

things, but am now at almost 100%. I remember you well. I remember being so excited that you were keeping the same name that I had given her, but am terribly upset that she is not doing well now. I stand by my 3 year health guarantee that I give with each pup. Below is a link to my health guarantee, if you don't have yours. Read through it, and let me know what I can do to help the situation. I kept a pup from the same litter. Her name is [redacted], and she has not shown any health issues. http://www.lotsofpuppylove.com/healthguarantee.htm [redacted]
http://www.lotsofpuppylove.com ###-###-####

I just want to start by saying we truly love our puppy and we feel like we rescued him from this [redacted] lady. We purchased a Berne doodle on Valentines Day 2016. We had numerous issues with the lady in charge of this site. Prior to sending the deposit she was easy to get ahold of at anytime and eager to answer questions. As soon as we sent payment for the puppy she said she would be in contact and send pictures each week with an update.. Well we waited almost 2 months before we heard from her again and only reason she contacted us was I had sent the Deputy Sherriff to here house to assist in getting our money back because she seemed like a fraud based on no contact. After speaking with her while the sheriff was still there she agreed we could come pick up our puppy in Feb that our puppy would be ready then. We travel the 3 hours to the breeders mothers house to pick up our puppy. As soon as we arrive I knew something wasn't correct. She couldn't find the puppy we had sent the deposit for so she had us pick another one out of the litter. All of the puppies looked almost [redacted] and could barely move. She had stated they were about 8 almost 9 weeks old which was not the case at all. As soon as we picked up the puppy we took him home to our vet where he had discovered he was infested with worms and severely winged from his mother way too early. He was estimated to not even be 6 weeks old at the time of the vet visit. We have spent about $2200 in vet bills since we have got our puppy from this lady. Our puppy now is healthy and full of life and just after turning 1 year old he is now in a great home. Hopefully he will have a long great life never having to be [redacted] like he was for the first 6 weeks of his life by this breeder. [redacted] We spent $800 on the dog and $2200 on vet bills over the last year. I can honestly say I wouldn't trade his love for any of the money back, but It does break my heart to see other negative reviews of this business and she is still allowed to be a breeder doing the same [redacted] things again and again for a profit.

Business Response to a Complaint
cellspacing="3" cellpadding="0">

Complaint ID#:


[redacted]


Company Name:


lots of puppy love


Company Contact:


[redacted]


Company Phone:


###-###-####


Company Email:


[redacted]


Person Who Sent the Complaint:


[redacted]


Staff Member:



Response:
Wow. I can't apologize enough for this miss understanding. I have had 2 employees over the past 13 months, who have assisted me with messages, registering pups, tax docs, etc.... I have just recently discovered that several tasks were not being done appropriately, or at all. The correct docs will be sent to Mr. [redacted] asap, and I have put several fail safes in place to make sure nothing like this happens again. First, NO MORE ASSISTANTS. Regardless of whose fault it is, I take full responsibility. 2nd: Papers will be registered the day the pups are born, and registration numbers as well as copies of reg. papers will be available to puppy buyers on the day they put a deposit down on a pup. This is so there is no question as to whether or not the papers will be available when the pup is delivered. I apologize to Mr [redacted] for any inconvenience, and would like him to know that I will now be available personally if he ever needs to contact me via phone or email.
Sent on: 3/28/2014 3:38:45 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
this isn't true. I can send a certified letter from the vet, stating that was his opinion. It's hard to give much reassurance when the dog was hospitalized within 24 hours of us having her. We love our puppy and we are glad she's healthy now, but I think this lady should be shut down. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]