Lottery Management & Payment Centre

Mr[redacted] ,Thank you for your responseWe have been trying to contact you again since our last responsePlease do contact our Front Office Manager at [redacted] so that we can address your concerns and find an acceptable resolution for you.Sincerely [redacted] **General Manager

Complaint: ***
I am rejecting this response because: I tried contacting the front desk and they informed me that a manager will contact you ... I provided you with several phone numbers and email addresses. its hard to believe that you can not get a hold of me through phone and email address nor you can get a hold of my GF on her phone and email address that are already on the reservation and you guys used before several times to confirm reservation.
I really don't appreciate putting us through this loop of call tags , this is really unprofessional and whoever is telling you that they are attempting to call us is not saying the truth and you might need to investigateor you might need to do the work yourselfthis is the same way that you guys treated us during our stay; we stopped by the front desk several times complaining and we got nothing but " a manager will contact you soon" and nobody has contacted us or even cared. for the last time , please use the reservation that you have to get all of our contact info and below is also my direct phone number and email*** *** ***
***
Regards,
*** ***

Dear Mr***,Thank you for your responseI apologize that our response was not acceptable to you and I understand that you did not have a great stay with usWe have checked your folio and we are happy to reimburse $ from your bill, your room charge was through a third party.Again, Thank you for staying with us.Regards*** **General Manager

Greetings,Thank you very much for submitting your feedback to usWe pride ourselves in the service we provide and it is very unfortunate to know that we did not live up to your expectations.On behalf of my staff please accept our most sincere apologies for being unable to accommodate a room
move Friday nightAs you could tellthe hotel was almost fully booked and we had no alternatives at that pointWe are a family resort and do have many children having fun in the resortI apologize for any inconvenience that it might have caused you.Should your travels bring you again to Austin, please contact us directly and we will be happy to ensure you have a great stay with us.Sincerely,*** **General ManagerLakeway Resort & Spa

Complaint: ***
I am rejecting this response because:i was at the facility (hotel) for three days and nobody called .we have two numbers listed on the reservation which the hotel used to confirm booking
Regards,
*** ***
*** *** ***

Thank you for sending us your feedback via Revdex.com. I understand you had mentioned at the time of check-out that you were not feeling well due to the food at the restaurantWe take these comments very seriously; we have not received any other complaints from our guests regarding possible
discomfort due to food that dayOur Front Office Manager, *** ***, has been trying to contact you on your cell since yesterday to follow up.Please do contact her on *** Thank you so much.Regards*** **General Manager

Complaint: [redacted]
I am rejecting this response because: I am shocked that you are justifying the people above us making noisy until 2 am and then wake us up 5 am with their child banging all over, non stop, because the parents were to drank to do anything, you call that family fun? Hellooo! You are justifying the parents being drunken and a baby unattended as family fun? At 2:00 am in the morning? At 5 am in the morning? We called the front desk numerous times, If this acceptable to you and you label it  as family fun,  to have the parents drunk and the baby unattended, I wonder what kind of values do you have or  live for? I hope you don't have children, but if you do I hope you don't leave any baby unattended because you are too drunk to take care of them. Where is the child welfare service? I need to call themYou are telling me that I spent almost $200 for a sleepless night, on my birthday, because you disclosed in your website that parents get drunk and leave their babies unattended in the middle of the night? Can you tell me where in your website you disclosed that? What is the matter with you? We are a family resort and do have many children having fun in the resort. I apologize for any inconvenience that it might have caused you.
Regards,
[redacted]

Mr.[redacted],Thank you for your response. We have been trying to contact you again since our last response. Please do contact our Front Office Manager at [redacted] so that we can address your concerns and find an acceptable resolution for you.Sincerely [redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Even though we paid $211.65 per night, I understand that you want to charge us $104 for the 3 hours slept. Please let me know how we can get this reimbursement through the 3rd party.Thank youPrice summaryPrice breakdownRoom price: $478.32 2 nights  $211.65 /night Fri, 22 Jan : $211.65Sat, 23 Jan : $211.65Taxes & fees : $55.02 Regards,
[redacted]