Lotus Casino

The individual in question ( [redacted] ***) was a patron of our Casino on the night of 12/30/During a transaction with a dealer on our Blackjack game, he was overpaid by $from of the dealer's tray (Casino money)To summarize the transaction, he changed lower denomination chips for larger denomination chips and was given $in chips twice, for just one (1) $transactionMr [redacted] left shortly after the erroneous transaction, but before the dealer was able to determine the varianceAfter an investigation, the dealer who committed the error was ultimately terminated for the error in question as it violated a company wide employee variance policy In this instance, our procedure for such an event is to document the situation accompanied by a photo of all parties involvedA security report was issued in-house to be on the lookout for Mr***At no point was Mr [redacted] labeled as a criminal or accused of a crimeUltimately, our establishment wanted to correct the erroneous transaction with Mr***Months passed until Mr [redacted] was recognized by a guard on duty on 4/16/as the individual from the incident on 12/30/The guard alerted the Floor Service Representative on dutyThe Floor Service Representative then called the Casino Supervisor [redacted] for instructions on how to handle the situationThe Casino Supervisor advised the Floor Service Representative to give Mr [redacted] the option to return the $and continue conducting business at Lotus Casino or if he refused, he would be barred from the establishment permanentlyThe Floor Service Representative approached Mr [redacted] to discuss the events from the night of 12/30/At this time, Mr [redacted] was at the cashier handing over his chips to be held while he and the Floor Service Representative discussed the incident outside While outside the Floor Service Representative discussed Mr***'s options regarding the situationMr [redacted] was shown the security report that was made on 12/30/relating to his involvementMr [redacted] was left outside to weigh his options and ultimately had numerous conversations with the Floor Service RepresentativeAfter minutes of discussing the situation, Mr [redacted] voluntarily went to the ATM machine inside the Casino and withdrew the difference to make full payment for the $variance on 12/30/Mr [redacted] stayed a short time after and then left for the night The following day, 4/17/Mr [redacted] returned to the Casino and asked for a managerThe Casino Supervisor [redacted] was on shift and greeted Mr*** Mr [redacted] discussed the events of the previous night with the Casino SupervisorMr [redacted] felt that his money was taken from him and that he would have preferred a payment plan to correct the variance with the CasinoThe Casino Supervisor informed Mr [redacted] that he would look into the possibility of getting Mr [redacted] on a payment plan, but ultimately that request was deniedMr [redacted] then communicated that he would take legal action as he felt he was wronged during this incidentMr [redacted] claimed that he was strong armed for the $The Casino Supervisor investigated that claim and reviewed the surveillance and witnessed Mr [redacted] cooperating with each step of the process as described aboveThe Casino Supervisor then offered Mr [redacted] $in Free Play Casino Chips in good faith for Mr***'s cooperation and correcting the balance he owed the CasinoMr [redacted] communicated that he wanted $in cash or that he would continue with his promise of taking legal actionIt was then communicated to Mr [redacted] that the threat of legal action against the Casino would constitute his exclusion from the premises permanentlyHe accepted the terms and left the Casino after playing a few more hands of Blackjack

I recently had a fire at my home that started in the garage that attached to my home, the fire burned through the garage and into my kitchen The fire department arrived quickly but the damage was done Between what was actually burned, the smoke though out the house and the now water damage from the fire department I was a wreck, coming home from work to everything I owned being damage or gone I was hopeless I called my insurance and they recommended Absolutely Dry to board up my home and to start the insurance repair work after hours on a Friday night They boarded up my home, brought out temporary power and temporary heat all that night since the fire department shut off the power and gas to my homeThey setup air purification equipment and setup dehumidifiers to start drying up the water that was used to extinguish the fireThey gathered a few days of clothes for me and had them cleaned and ready within a few hours I've never experienced anything like this in my years and had no idea companies like this even existed All I can say is after watching everything I worked so hard for be damaged or taken away so quickly, I went from hopeless to having some peace of mind in the same night when I saw how quickly Absolutely Dry had stabilized my home and my life from such a traumatic event in only a few hours time I would HIGHLY recommend Absolutely Dry to anyone who has any type of fire or flood They worked hand and hand with my insurance company, which was a relief since I've never made an insurance claim of any kind and they even have a sister company Called Above Board Construction that did all the repairs on my home who also worked with my insurance company

I had my basement flood, it was a nightmareI had a friend refer me to Absolutely Dry cause they had a family member use them and had nothing but great things to sayThey came out very quickly, I thought all of my belongs were going to be ruined, but they saved all of them, they took them all with them and dried and cleaned everything that was effected by the waterThey came out every day to check on how things were drying and moving there equipment The guys were great, super polite, and full of knowledge, keeping me posted every step of the wayMe and my family cant thank them enough for saving our basementWill be recommending them to anyone I know who experiences something like this

On 12/30/2013, I was a patron of Lotus Casino.  To the best of my memory, I was not overpaid $900. Before I left the Casino I had no money on my person due to the fact that I was betting bigger amounts.
On 04/16/2014, I went to the Lotus Casino, I was playing Blackjack for at least 3 hours. During that time a floor supervisor ask me that I had to leave the casino. I obliged, I gathered the chips during my time there, as far can remember I had about $600 in chips.  I went to the cashier cage to cash out, this was the moment that the floor supervisor explained to me that I had to give them $900 because of an error no fault of my own. I do not agree with the statement that I was one who waited for 45 minutes due to the information that I was given. First of all, the floor supervisor was texting his supervisor-[redacted] on how to handle the situation. I wanted to leave this establishment due to the harsh treatment I endured. Finally, the floor asked me to come back the following day to speak with [redacted] and refused to cash me out. I felt pressured to pay the difference which was roughly $300.  I went to the ATM and withdrew $500 and paid the $900($600 in chips and $300 from the ATM) that they were asking, at this I unwillingly accepted this offer and left the establishment.
At no time did the Casino offer me $500 in play chips, to my best memory the casino offered me $200. I explained the casino that this was not fair and was not close to the amount of $900.
On 12/17/14 I spoke to [redacted] he show me the texting massages he sent floor supervisor in how to handle the situation. After our discussion I still wanted my money, so he said he would talk to his boss and call me with an answer. He call me back on 4/18/2014 and said, my boss said that we couldn’t returned the money but they could give me 200 in chips to try to get my money back. I was upset, told him I was going to proceed with legal action. That’s when he said I was leave from casino premises. I Hope this is better explanation. Please let me know if there is anything else that I may do since my next step will be filling at Small Claims Court to get my case the attention required.

The individual in question ([redacted]) was a patron of our Casino on the night of 12/30/13. During a transaction with a dealer on our Blackjack game, he was overpaid by $900 from of the dealer's tray (Casino money). To...

summarize the transaction, he changed lower denomination chips for larger denomination chips and was given $900 in chips twice, for just one (1) $900 transaction. Mr. [redacted] left shortly after the erroneous transaction, but before the dealer was able to determine the variance. After an investigation, the dealer who committed the error was ultimately terminated for the error in question as it violated a company wide employee variance policy.
 
In this instance, our procedure for such an event is to document the situation accompanied by a photo of all parties involved. A security report was issued in-house to be on the lookout for Mr. [redacted]. At no point was Mr. [redacted] labeled as a criminal or accused of a crime. Ultimately, our establishment wanted to correct the erroneous transaction with Mr. [redacted]. Months passed until Mr. [redacted] was recognized by a guard on duty on 4/16/14 as the individual from the incident on 12/30/13. The guard alerted the Floor Service Representative on duty. The Floor Service Representative then called the Casino Supervisor [redacted] for instructions on how to handle the situation. The Casino Supervisor advised the Floor Service Representative to give Mr. [redacted] the option to return the $900 and continue conducting business at Lotus Casino or if he refused, he would be barred from the establishment permanently. The Floor Service Representative approached Mr. [redacted] to discuss the events from the night of 12/30/13. At this time, Mr. [redacted] was at the cashier handing over his chips to be held while he and the Floor Service Representative discussed the incident outside.
 
While outside the Floor Service Representative discussed Mr. [redacted]'s options regarding the situation. Mr [redacted] was shown the security report that was made on 12/30/14 relating to his involvement. Mr. [redacted] was left outside to weigh his options and ultimately had numerous conversations with the Floor Service Representative. After 45 minutes of discussing the situation, Mr. [redacted] voluntarily went to the ATM machine inside the Casino and withdrew the difference to make full payment for the $900 variance on 12/30/13. Mr. [redacted] stayed a short time after and then left for the night.
 
The following day, 4/17/14 Mr. [redacted] returned to the Casino and asked for a manager. The Casino Supervisor [redacted] was on shift and greeted Mr. [redacted].  Mr. [redacted] discussed the events of the previous night with the Casino Supervisor. Mr. [redacted] felt that his money was taken from him and that he would have preferred a payment plan to correct the variance with the Casino. The Casino Supervisor informed Mr. [redacted] that he would look into the possibility of getting Mr. [redacted] on a payment plan, but ultimately that request was denied. Mr. [redacted] then communicated that he would take legal action as he felt he was wronged during this incident. Mr. [redacted] claimed that he was strong armed for the $900. The Casino Supervisor investigated that claim and reviewed the surveillance and witnessed Mr. [redacted] cooperating with each step of the process as described above. The Casino Supervisor then offered Mr. [redacted] $500 in Free Play Casino Chips in good faith for Mr. [redacted]'s cooperation and correcting the balance he owed the Casino. Mr. [redacted] communicated that he wanted $900 in cash or that he would continue with his promise of taking legal action. It was then communicated to Mr. [redacted] that the threat of legal action against the Casino would constitute his exclusion from the premises permanently. He accepted the terms and left the Casino after playing a few more hands of Blackjack.

I recently had a fire at my home that started in the garage that attached to my home, the fire burned through the garage and into my kitchen. The fire department arrived quickly but the damage was done. Between what was actually burned, the smoke though out the house and the now water damage from the fire department I was a wreck, coming home from work to everything I owned being damage or gone I was hopeless. I called my insurance and they recommended Absolutely Dry to board up my home and to start the insurance repair work after hours on a Friday night. They boarded up my home, brought out temporary power and temporary heat all that night since the fire department shut off the power and gas to my home. They setup air purification equipment and setup dehumidifiers to start drying up the water that was used to extinguish the fire. They gathered a few days of clothes for me and had them cleaned and ready within a few hours. I've never experienced anything like this in my years and had no idea companies like this even existed. All I can say is after watching everything I worked so hard for be damaged or taken away so quickly, I went from hopeless to having some peace of mind in the same night when I saw how quickly Absolutely Dry had stabilized my home and my life from such a traumatic event in only a few hours time. I would HIGHLY recommend Absolutely Dry to anyone who has any type of fire or flood. They worked hand and hand with my insurance company, which was a relief since I've never made an insurance claim of any kind and they even have a sister company Called Above Board Construction that did all the repairs on my home who also worked with my insurance company.

Review: on 4/16/14 I went to lotus casino to play and I was cashing out my chips when the floor manager approach me telling me I owe them 900 dollar and I was not to get my money back.I ask for evidence, all they say was that I got over pay on 12/30/13 which make no sense I was there phew weeks prior and they didn't say anything I got records of my bank to back this up why do they do this I got really scare so I even pull more money of the ATM to make full payment. I had phew beers in my system so I didn't no exactly what was going on. I remember asking for evidence afterwards. But they kick me out and told me to come back to talk to [redacted] casino supervisor so I did and I was sober and again I ask for evidence and they couldn't help me, or returned my 900 dollars. He did admitted that the floor manager wrongfully took advantage of me by taking my money like that. Again no evidence provided. so I told them I was filling complaint so they said if I did file I was not to come to casino anymore.Desired Settlement: All I want is my 900 dollars back

Business

Response:

The individual in question ([redacted]) was a patron of our Casino on the night of 12/30/13. During a transaction with a dealer on our Blackjack game, he was overpaid by $900 from of the dealer's tray (Casino money). To summarize the transaction, he changed lower denomination chips for larger denomination chips and was given $900 in chips twice, for just one (1) $900 transaction. Mr. [redacted] left shortly after the erroneous transaction, but before the dealer was able to determine the variance. After an investigation, the dealer who committed the error was ultimately terminated for the error in question as it violated a company wide employee variance policy.