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Lotus Lodge Inn, LLC.

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Lotus Lodge Inn, LLC. Reviews (3)

We have worked with this person in regards to changing their reservation dates multiple timesEvery time we change the dates on a reservation we block off a new date, that no longer allows us to take any new bookings from other people for that specific roomTherefore we end up loosing money
anytime someone cancels or reschedules for a later date and then cancels againHence the cancelation policy that is in placeWe are aware that we were late in responding to this costumer, and in that regard we take full responsibilityTherefore, we have given this customer a refund for all the money they have requestedThank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Unfortunately I have to reject the business's response.  First - I changed the dates of my reservation once not multiple times and then canceled .  Can provide email documentation.   Second they did NOT refund me they charged me again for the amount of $136.25 so I have informed my bank as to what has been happening and they are now investigating them. Regards,
[redacted]

According to our information, our booking system, as well as our bank account is showing that the money has been refunded. Maybe call your bank and see if their is an issue on their end. Sometimes it takes time to process, as it is going through multiple banks and systems. I apologize if you feel hurt by this transaction in any way. We have been doing our best to accommodate your needs. Have a blessed day.

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Address: 4010 Bolton Valley Rd, Bolton Valley, Vermont, United States, 05477-9724

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