Lotus Motor Sports, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.. I am disappointed in the dealership's response, written by their legal counsel, as it does not address my complaint at all, which is a blatant breach of contract on the part of the dealership I am also disappointed that the dealership's response includes many statements which are simply not factual While it is nice to read that the dealership has many happy customers, their response is totally lacking with respect to addressing this matter, and appears to be simply a quickly-written form response, which bears no relationship to my claim The following are specific points that should be noted with respect to their response:The response reads that the vehicle was "not in my client's possession" Question: If the vehicle was not in their possession, why are they entering into a purchase & sale contract with a vehicle that they do not own? Statement: The vehicle was in their physical possession, as it was stored in the dealership's facility for the winter Statement: The salesperson stated that the vehicle had been taken in on trade, as the previous owner purchased a new vehicle The dealership certainly represented that the vehicle was in their possession Question: How do you sell something that you do not possess, and if they didn't possess it, how were they able to sell it to a third party?The response reads, "Mr*** refused to complete the purchase and instead insisted upon expensive and labor intensive repairs." Statement: This is 100% inaccurate At no time did I refuse to complete the purchase, or did I "insist" upon or demand repairs There is no truth to this statement at all In fact, it was quite the opposite, as the dealership did not have the vehicle ready for delivery when I visited the dealership (its annual service had not been performed, per the terms of the contract) There was no way that I could have taken delivery of the vehicle on that Saturday, as the vehicle had not been serviced or inspected, or had any paperwork been completed to effectuate such The repairs that are referenced, are specific items that were present in the vehicle (which were not disclosed at the time of the purchase and sale agreement), which the General Manager of the dealership and I identified, and that the GM stated he would have their body and service department review to determine what items could be easily remedied At no time, did I state that rectifying these conditions were contingent upon effectuating the sale of the vehicle The GM simply offered to rectify some of the items in the interest of goodwill for the dealership, as I was paying $128,for a vehicle that was initially claimed to be free of any flawsThe GM further stated that he would contact me the following Monday to let me know what repairs the dealership would make I was never asked by the GM if I still wanted the vehicle, as it was so apparent that I would be the new owner We even discussed appropriate vanity plates, and the possibility of placing the purchase on my credit card.With respect to payment, funds were due, per our agreement, on the following Wednesday, and a wire was sent to the dealership's bank account on that for the full purchase price (less deposit); however, the wired funds were refused by the dealership's bank The dealer's statement that I breached the contract by refusing to take possession of the vehicle, and demanding that repairs be made as a contingency to the contract, is completely false, and is an attempt to place fault away from themselves, as they illegally sold a vehicle to a third party, even though it was under active contract.To accentuate the dealership's breach, *** ***, the dealer principal, called me Sunday night to state that he would retrieve the vehicle from the third party to which the vehicle was sold, and would correct some of the items that were present in the vehicle before delivery to me At no time did he state that I refused to take delivery, or breached the contract, as on the call, it was clear that he was going to fulfill the dealership's obligations under the contract I request that the Revdex.com take action pursuant to my initial request, and take into consideration not only the breach of contract complaint, but also recognize the non-factual statements made by the dealership in an effort to protect their own interests
Regards,
*** ***

As you know this office has been retained by Mr*** *** and Aston Martin of New England ("AMNE") in regard to the above captioned matterMy clients are disappointed that Mr***'s experience with AMNE was not perceived as positiveHowever, we stand bu our earlier response to Mr***'s claimsThe offer to assist Mr*** in finding an appropriate vehicle remains openThank you for your attention to this matterif you have any questions or concerns, please contact our office at ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
The dealership, and its representatives continue to not address the primary complaint in this matter, and that is the breach of contract by the dealership.  Responding, as the dealer has, stating that good customer service is important to them, and that they have many happy clients, does nothing to address this particular matter, and does nothing to move the discussion forward. I suggest a meeting between the dealership (or its representative), the Revdex.com and me to sit down and discuss this matter, to see if we can reach a reasonable conclusion.  Emails back and forth, without any forward progress, are unproductive, and not likely to achieve resolution.  I am hopeful that we are able to achieve such, without taking the matter to the courts. Regards,
[redacted]

This office has been retained by Mr. [redacted] and Aston Martin of New England in regard to the above captioned matter. I am receipt of your March 25, 2018 letter. Mr. [redacted] and AMNE have been in business at the same location approx fifteen years. The take enormous pride om their personal...

approach to customer service. Their goal is always to provide customer's a positive ownership experience which endures through the entire life of the vehicle. They have many loyal repeat customers. In this instance, my client and Mr. [redacted] agreed that Mr. [redacted] would purchase a specific used vehicle that Mr. [redacted] had never actually seen , and which was not in my client's possession. When the vehicle actually arrived at my client's lot, Mr. [redacted] refused to complete the purchase and instead insisted upon expensive and labor intensive upgrades. His deposit therefore was promptly returned. The car was then sold to a wholesaler, as is,  for less than Mr. [redacted] offered. In the interest of settlement, we have advised Mr. [redacted] that we are willing to assist him in finding the perfect vehicle he desires, but he apparently would perfer to make threats. Thank you for your attention to this matter. If you have any questions or concerns, please contact our office at [redacted].