From: *** *** Sent: Tuesday, November 29, 3:PM Cc: ***, *** Subject: Re: Complaint of *** *** We are resolving the customers complaint and will do so to their satisfaction Regards, ***
A signed agreement was not executed and payment was not received until 10-23-2015.
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[redacted]
North American Heritage Services, Inc.
###-###-####[redacted]
Complaint: [redacted]
I am rejecting this response because:as former business owner, if my name was on a ad even though. I was using a 3rd party.I was still responsible for whatever the ad stated because I have final approval because they were working for me and they represented my company. After. I saw the ad, I went down 2 the dealer ship in hopes of resolving the situation. I presented.several. options but instead. I was being switched into more expensive.vehicle with less features. It was clearly bait and switch also as a former business owner I would.have honored the ad or made a deal with the.customer so that he would come back and refer a friend. Instead I was.insulted by a salesman who.thought I.was stupid enough to fall for the sham. All I wanted.was the vehicle and to keep.my. payments.about the.same with a 5 year loan no down payment
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: When you have bumper to bumper warranty that means everything thing. Wheels are everything! Pulling a trailer that has 4 wheels and brakes and both axles doe not justify the brakes on the truck too have never been checked at all at 40% or 20% and in 5000 miles at 20% they would have not been to threw into the rotors. There good will on the rims are the same excuses I was given before and they elected to have a third party try to refinish them instead of replacing them. At one point the Service manager offered me new rims from the parts department. Then since they wouldn't do that. They tried to quite me by offering $1000 in vehicle equipment. Which for that I could have bought 4 new rims. This dealership is just covering themselves all around. This will cause me to watch everything thats done to my vehicle not just to sit in there waiting room. The service manager told me that you are suppose to be warned at 40% brake level and this is the only place I have taken. He said he would correct the mechanic. I said how about to day one.
Sincerely,
Steven [redacted]
Complaint: [redacted]
I am rejecting this response because:the simple fact is that the rust that was there when I brought the car in the first time. the odometer was at 49,xxx and was under the rust warranty and should have been fixed at that time. but the dealer is unwilling to take responsibility for that and proceeded to blame the body shop they used for the repair. had the issue been addressed in its entirety the first time, none of this would have taken place.
Sincerely,
[redacted]
From: *** *** Sent: Tuesday, November 29, 3:PM Cc: ***, *** Subject: Re: Complaint of *** *** We are resolving the customers complaint and will do so to their satisfaction Regards, ***
A signed agreement was not executed and payment was not received until 10-23-2015.
--
[redacted]
North American Heritage Services, Inc.
###-###-####[redacted]
Complaint: [redacted]
I am rejecting this response because:as former business owner, if my name was on a ad even though. I was using a 3rd party.I was still responsible for whatever the ad stated because I have final approval because they were working for me and they represented my company. After. I saw the ad, I went down 2 the dealer ship in hopes of resolving the situation. I presented.several. options but instead. I was being switched into more expensive.vehicle with less features. It was clearly bait and switch also as a former business owner I would.have honored the ad or made a deal with the.customer so that he would come back and refer a friend. Instead I was.insulted by a salesman who.thought I.was stupid enough to fall for the sham. All I wanted.was the vehicle and to keep.my. payments.about the.same with a 5 year loan no down payment
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: When you have bumper to bumper warranty that means everything thing. Wheels are everything! Pulling a trailer that has 4 wheels and brakes and both axles doe not justify the brakes on the truck too have never been checked at all at 40% or 20% and in 5000 miles at 20% they would have not been to threw into the rotors. There good will on the rims are the same excuses I was given before and they elected to have a third party try to refinish them instead of replacing them. At one point the Service manager offered me new rims from the parts department. Then since they wouldn't do that. They tried to quite me by offering $1000 in vehicle equipment. Which for that I could have bought 4 new rims. This dealership is just covering themselves all around. This will cause me to watch everything thats done to my vehicle not just to sit in there waiting room. The service manager told me that you are suppose to be warned at 40% brake level and this is the only place I have taken. He said he would correct the mechanic. I said how about to day one.
Sincerely,
Steven [redacted]
Complaint: [redacted]
I am rejecting this response because:the simple fact is that the rust that was there when I brought the car in the first time. the odometer was at 49,xxx and was under the rust warranty and should have been fixed at that time. but the dealer is unwilling to take responsibility for that and proceeded to blame the body shop they used for the repair. had the issue been addressed in its entirety the first time, none of this would have taken place.
Sincerely,
[redacted]