Lou Fusz Automotive Network

We have called and offered to pick up the car by tow truck and bring it to our shop to remove the device; and tow the vehicle back to the customers house( we offered that a long time ago) We also have called times today to figure out a time and date that will work But can't get a hold of the customer Also, the device will not let you start your vehicle, due to killing the starter ( that's how the technology works ) so jumping the car battery to start the vehicle shouldn't have anything to do with the device Sounds like there could be other issues with the car The device is disabled from Passtime

Ms [redacted] requested that sales tax be included into her vehicle financing when she purchased the vehicle We included the $in sales tax by calculating the taxable amount of the purchase and retrieving the tax rate for her address We included the amount into her purchase and she received her sales tax check on 6/20/ When she went to the license bureau there was an additional charge for license plates of either $or $depending upon whether she wanted to obtain or year plates We do not collect for plates unless the customer is leasing the vehicle Ms [redacted] has received the correct amount for her taxes

The General Motors Warranty on the said vehicle had expired way before there was a problemThere is nothing that can be done to change that fact

We are refunding the customer $as per her request

We took the car backThanks

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @***.com I will have our IT department flag Mr [redacted] as no-contact within our system, but there are times when we hire company's to send advertisements to and the customer info does not come out of our data base so there is nothing internally that I can do to stop itIt would be like asking [redacted] not do deliver grocery advertisements to him but it is ok to deliver to everyone else

Initial Business Response / [redacted] (1000, 6, 2015/09/10) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @***.com Funds have been refundedWe have check# on file along with the address mailed toCheck was mailed 9-9-

We have recontracted the customer to the payment dates she preferred

Not sure what the state did with the reminder, but your vehicle renewal notice should have came to you in the mail from the Missouri DMVYou can probably call the DMV and verify if they sent you a renewal notice Also, the personal property tax is a responsibility of the customer, regardless if it was a lease or a purchase

To whom It May Concern In response to the Revdex.com complaint filed by [redacted] for [redacted] I start with addressing the issue with the steering, on 9/6/the vehicle was towed into our dealership with a steering issue and at that time we diagnosed the vehicle needing to have the steering column had collapsed and needed to be replace which we covered under warranty Once the repair was completed the customer refused to pick up the vehicle because they wanted it repurchased by Chrysler under the Lemon Law, sometime in October Chrysler sent an arbitrator to the dealership to meet with the customer to discuss their concern with the vehicle Since the issue was between Chrysler and the customer we were not informed of the decision from the meeting other than the customer picked up their vehicle and left with it We have not heard anything from the customer since their last visit and have not received any documentation regarding the incident that took place with the vehicle In reference to the Gap Coverage the only items that were not satisfied were three items the customer purchased at time of sale (Etch, CarPass, ResisTall) that are considered hard adds that cannot be cancelled I spoke with the customer on March 20th and told them that I would speak to [redacted] with regards to their complaint to see if there was anything that could be done to assist with the remaining balance, I spoke with [redacted] and they informed me they would look into it but mentioned that these items are not typically covered I told the customer I would follow up with them after I hear back from [redacted] and they seemed fine with thatSincerely, [redacted] General ManagerLou Fusz CDJRF

Im confused we have completed everything that was requested..the vehicle has been cleaned and second key presentedNot to mention we switched the car out she wasnt happy withthis makes no sense

Complaint: [redacted] I am rejecting this response because:I feel like I should not be doing all the digging on products that your company should already know aboutI am being delivered terrible customer service and I do not feel that anything is being solved hereYour company sells a product and doesn’t know what it intailesAll I’m trying to do here is get understanding into why I have been charged for something that was under warranty and why am I constantly being taken advantage of because your company only cares about money and not the customer needsI will never buy anymore products from the Buick dealerships because you all have stressed me out greviouslyIt means nothing having a warranty on your car and the sad part about this all is that you all were trying to sell me an extended warranty but wasn’t honoring the warranty I already hadWhy would I ever buy a product that is falsely advertisedI’m very devastated and I want my money back for the repairs that should have been under my warrantyIt is a product of your company and you should know everything about what your company is selling if you do not you shouldn’t be working for a company you know nothing about because that’s how customer get hurt in the process and you end up with legal issues on your hands Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2016/02/26) */ We provided prizes to all winnersThe prize board was in public viewIn fact one prize winner won a new carThe chance to win was real and Lou Fusz has no addition resolution for this complaint

In response to the complaint of the customer, I took it upon myself to speak to the service manager, [redacted] , that works at the dealership where the car was worked on He notified me that many of these statements are inaccurate or simply not true They examined the badly damaged engine and determined that there was so much damage that a replacement engine would be needed because of the many small metallic particles that were sent through the engine oiling system that it was going to cause more problems in other areas The extended warranty refused and told them to only repair the crankshaft as they were instructed The extended warranty company even sent their own representative to come in to personally look at the engine and examine the damage and then then they told them to repair it the way they told them to They even took pictures They then told the customer that this was not a good plan even before the work started Our phone calls are recorded and s are the Warranty company's phone calls The inspector even took pictures of the metal particles After the repair, the vehicle was then test driven and after a while they determined a new noise starting to come in near the lifter area that did get worse after a while Upon disassembly of the lifters, they found metal particles in there causing the lifters to malfunction When contacting the extended warranty again, they would only offer $toward the $2,needed for additional repair They refused any further claims The customer is fully aware of all of the above as they kept them informed every step of the way They did the work in good faith and only did what they were told to do by the warranty company, nothing less The bottom line is: this is customer's car and their extended warranty, they were merely repairing the vehicle as they were instructed[redacted] Lou Fusz Automotive Network

Customer was told by a sales person wrong information about first paymentThen told by finance manager when the payments were due repeatedly at the beginning and when the contract was gone overCustomer decided to purchase the car afterwordsThe complaint should be against leinholder as he was sent notice and did not comply with the bankOnce customer takes possession of said vehicle the contact is between leinholder and customerIt is incumbent upon customer that any references of payment should be resolved at time of contract signing by customerAll signed paperwork clearly states date of first paymentOnce contract is funded by bank any and all communication is between customer and said bankCustomer was called yesterday and us she was upset with sales staff but understood that it was not dealership

Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @***.com We will call the customer to work towards a resolutionWe will also review our online advertisement and make needed changes

Complaint: [redacted] I am rejecting this response because: I would not have had the vehicle on the day the windshield was broken(Thursday afternoon) if you would have worked continuously on my vehicle My appointment was on Tuesday(dropped it off Monday so you had all day on Tuesday); then no one looked at it for days If the team that was working on my vehicle had Wednesday and Thursday off, someone else should have taken it over on Wednesday The mechanic that looked at it on Tuesday could not figure out where the noise is coming from anyway so maybe someone looking at it would have helped to solve the problem I don't understand why you needed more time to look at it when you had it a full day My guess is you were working on someone else's vehicle and not mine all day To me the way your service department operates just leaves the customer more inconvenienced then they need to I didn't want to stay in a minivan for 1/days I would much rather have my Jeep I will avoid your service department unless I absolutely have to and I will make sure to tell my story about your poor customer service and lack of skill to repair vehicles to every person I see To top it all off, you only fixed of the issues wrong with my vehicle The motor still makes the noise at 1200-RPM and the rear end still makes a clunking noise when you take off from a stop I have a and year old that drive this vehicle and very concerned that it will break down on them or cause them to get into an accident I am highly frustrated and agitated with this whole service visit Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/09/25) */ We are refunding the customers money as per their request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Lou Fusz Mazda will not be able to assist Mrs [redacted] with the repairs on her vehicleThe car was purchased as is with no warranty from Lou Fusz The warranty the customer has was purchased through her Finance CompanyShe should address the coverage with the extended warranty