Attached is the accounting of events from our Maintenance Coordinator [redacted] *** Water heater reported leaking on 1/18/at 3:55pm via phone callWork order assigned to [redacted] , 1/18/and sent via email 3:56p [redacted] set appointment to fix on 1/20/ [redacted] called from house and said there was no way he was going to be able to work on water heater because the garage was full of mold/mildew [redacted] went directly to house to meet plumber and took photos of garage and signs that the water had been running for a while without being reported, due to the algae that had already formed in the running water [redacted] asked the tenant why it was not reported soonerTenant stated that they never saw the water before and they do not use the garage(Water was running down driveway right next to where they parked their car) [redacted] returned to office to 1/20/to call owner and inform them of the issueOwner informed [redacted] they would call insurance.We left garage open dry out and water heater was repaired.On 1/26/ [redacted] meet with the owners insurance to look at the damage in the garageMore pictures were taken to record the damage [redacted] also started calling companies to figure out what had to be done [redacted] and Service Master Restore were both contactedBoth companies had to make appointment to look at the problem to determine the correct procedures [redacted] was given the final approval to conduct the work.On 2/25/ [redacted] contracted [redacted] to conduct an indoor air quality test on both the garage and residenceWe received a copy of the report around the 7th or 8th of March with a mold remediation protocol for the garage [redacted] then prepared their Mold Remediation Work Plan from the based off Astex reports.Work started shortly after to start removing the mold in the garage.The tenant was informed of every step from day 1.I believe that this complaint was filed due to the fact that it was determined that the mold remediation was determined to be a tenant charge and they were upset that they were chargedThey were also upset when they moved out without notice and forfeited their security deposit due to past due amounts on rent and late fees, the condition the property was left and the tenant responsibility costs for the mold remediationTenants did not provide a forwarding address; therefore, their security deposit accounting which was mailed on November 4th was returned to us on November 13th We have had no further contact from tenants
I have recently replyed to the response to the satements claimed by loxley chaseI attached a screen shot from the maintenance technician “C [redacted] B***” time stamped at october 24,stating he himself did not walk the apartment as falsy percieved in his statement written on November13,also may the recipts show that my move out was clearly on october 21,So again another LieThe only truth from A [redacted] N [redacted] response was that vendors such as painters were in that apartment on october 23,Again I have picture of the carpet in question no stains, or rips are present and with their blatent lies and attemps to embarrass me about ordor and pet urine have no groundsAlso if you look at my lease I did not have a petClearly this is a problem and shows the integrity of this company If at all possible, I would like to make this an additional responseThank you for your time
This is the response to the complaint made by R*** H*** in reference to *** *** *** ***. R*** H*** was a former employee of NHE as well as a resident. His employment ended on October 4th, 2017. A formal notice to vacate for the premises was never received by R***
H***. R*** informed C*** B*** by phone that he had hidden the keys on a ledge inside the drop slot on the morning of October 23rd. Immediately after finding the keys, C*** B*** went to inspect the apartment. The inspection happened within minutes of receiving/finding the keys. C*** B*** was the first person and first employee to inspect the apartment. The inspection took place before any vendors. He immediately noticed the pungent odor of urine. Upon further inspection, it was noted that the apartment was left dirty and there were also stains and rips in the carpet. After the initial inspection, C*** B*** contacted MMA of *** and requested a quote/estimate on the carpet as per our typical protocol. MMA of *** was able to respond the very same day and performed their inspection just a few hours later. The inspection by MMA took place before the painters entered the unit. As you will see from the attached documentation, MMA of *** recommended replacement of the carpet due to smell, rips and pet stains. You can also see the date of the carpet inspection which was also on 10/23. This was the actual date of the move out. Both inspections were completed on the same day that keys were received. You will also find the invoice for the carpet replacement. I have also included R*** H***’s move in inspection where it is noted that he had new carpet upon move in. As you will see from the carpet invoice from Rite Rug, the carpet replacement was $1219.09. We actually prorated his cost based on the carpet having a 5-year life. We only charged his account $975.27. This was giving him credit for the year that he lived on the carpet and only charging him for the more years we expected to have it. I have also included a statement from C*** B*** which denies the statements that R*** H*** claims he madeIf any additional information is needed, please feel free to contact me at 336-***-***. A*** N*** Community Manager
Attached is the accounting of events from our Maintenance Coordinator. *** *** *** Water heater reported leaking on 1/18/at 3:55pm via phone callWork order assigned to ** ***, 1/18/and sent via email 3:56p** *** set appointment to fix on 1/20/** *** called
from house and said there was no way he was going to be able to work on water heater because the garage was full of mold/mildew*** *** went directly to house to meet plumber and took photos of garage and signs that the water had been running for a while without being reported, due to the algae that had already formed in the running water*** asked the tenant why it was not reported soonerTenant stated that they never saw the water before and they do not use the garage(Water was running down driveway right next to where they parked their car)*** returned to office to 1/20/to call owner and inform them of the issueOwner informed *** they would call insurance.We left garage open dry out and water heater was repaired.On 1/26/*** *** meet with the owners insurance to look at the damage in the garageMore pictures were taken to record the damage*** also started calling companies to figure out what had to be done*** and Service Master Restore were both contactedBoth companies had to make appointment to look at the problem to determine the correct procedures*** was given the final approval to conduct the work.On 2/25/*** contracted *** *** *** to conduct an indoor air quality test on both the garage and residenceWe received a copy of the report around the 7th or 8th of March with a mold remediation protocol for the garage*** then prepared their Mold Remediation Work Plan from the based off Astex reports.Work started shortly after to start removing the mold in the garage.The tenant was informed of every step from day 1.I believe that this complaint was filed due to the fact that it was determined that the mold remediation was determined to be a tenant charge and they were upset that they were chargedThey were also upset when they moved out without notice and forfeited their security deposit due to past due amounts on rent and late fees, the condition the property was left and the tenant responsibility costs for the mold remediationTenants did not provide a forwarding address; therefore, their security deposit accounting which was mailed on November 4th was returned to us on November 13th. We have had no further contact from tenants
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
R*** H***the screenshot was on october 24thTheir statement is a lie
I have recently replyed to the response to the satements claimed by loxley chaseI attached a screen shot from the maintenance technician “C*** B***” time stamped at october 24,stating he himself did not walk the apartment as falsy percieved in his statement written on November13,also may the recipts show that my move out was clearly on october 21,So again another LieThe only truth from A*** N*** response was that vendors such as painters were in that apartment on october 23,Again I have picture of the carpet in question no stains, or rips are present and with their blatent lies and attemps to embarrass me about ordor and pet urine have no groundsAlso if you look at my lease I did not have a petClearly this is a problem and shows the integrity of this company If at all possible, I would like to make this an additional responseThank you for your time
Attached is the accounting of events from our Maintenance Coordinator [redacted] *** Water heater reported leaking on 1/18/at 3:55pm via phone callWork order assigned to [redacted] , 1/18/and sent via email 3:56p [redacted] set appointment to fix on 1/20/ [redacted] called from house and said there was no way he was going to be able to work on water heater because the garage was full of mold/mildew [redacted] went directly to house to meet plumber and took photos of garage and signs that the water had been running for a while without being reported, due to the algae that had already formed in the running water [redacted] asked the tenant why it was not reported soonerTenant stated that they never saw the water before and they do not use the garage(Water was running down driveway right next to where they parked their car) [redacted] returned to office to 1/20/to call owner and inform them of the issueOwner informed [redacted] they would call insurance.We left garage open dry out and water heater was repaired.On 1/26/ [redacted] meet with the owners insurance to look at the damage in the garageMore pictures were taken to record the damage [redacted] also started calling companies to figure out what had to be done [redacted] and Service Master Restore were both contactedBoth companies had to make appointment to look at the problem to determine the correct procedures [redacted] was given the final approval to conduct the work.On 2/25/ [redacted] contracted [redacted] to conduct an indoor air quality test on both the garage and residenceWe received a copy of the report around the 7th or 8th of March with a mold remediation protocol for the garage [redacted] then prepared their Mold Remediation Work Plan from the based off Astex reports.Work started shortly after to start removing the mold in the garage.The tenant was informed of every step from day 1.I believe that this complaint was filed due to the fact that it was determined that the mold remediation was determined to be a tenant charge and they were upset that they were chargedThey were also upset when they moved out without notice and forfeited their security deposit due to past due amounts on rent and late fees, the condition the property was left and the tenant responsibility costs for the mold remediationTenants did not provide a forwarding address; therefore, their security deposit accounting which was mailed on November 4th was returned to us on November 13th We have had no further contact from tenants
I have recently replyed to the response to the satements claimed by loxley chaseI attached a screen shot from the maintenance technician “C [redacted] B***” time stamped at october 24,stating he himself did not walk the apartment as falsy percieved in his statement written on November13,also may the recipts show that my move out was clearly on october 21,So again another LieThe only truth from A [redacted] N [redacted] response was that vendors such as painters were in that apartment on october 23,Again I have picture of the carpet in question no stains, or rips are present and with their blatent lies and attemps to embarrass me about ordor and pet urine have no groundsAlso if you look at my lease I did not have a petClearly this is a problem and shows the integrity of this company If at all possible, I would like to make this an additional responseThank you for your time
This is the response to the complaint made by R*** H*** in reference to *** *** *** ***. R*** H*** was a former employee of NHE as well as a resident. His employment ended on October 4th, 2017. A formal notice to vacate for the premises was never received by R***
H***. R*** informed C*** B*** by phone that he had hidden the keys on a ledge inside the drop slot on the morning of October 23rd. Immediately after finding the keys, C*** B*** went to inspect the apartment. The inspection happened within minutes of receiving/finding the keys. C*** B*** was the first person and first employee to inspect the apartment. The inspection took place before any vendors. He immediately noticed the pungent odor of urine. Upon further inspection, it was noted that the apartment was left dirty and there were also stains and rips in the carpet. After the initial inspection, C*** B*** contacted MMA of *** and requested a quote/estimate on the carpet as per our typical protocol. MMA of *** was able to respond the very same day and performed their inspection just a few hours later. The inspection by MMA took place before the painters entered the unit. As you will see from the attached documentation, MMA of *** recommended replacement of the carpet due to smell, rips and pet stains. You can also see the date of the carpet inspection which was also on 10/23. This was the actual date of the move out. Both inspections were completed on the same day that keys were received. You will also find the invoice for the carpet replacement. I have also included R*** H***’s move in inspection where it is noted that he had new carpet upon move in. As you will see from the carpet invoice from Rite Rug, the carpet replacement was $1219.09. We actually prorated his cost based on the carpet having a 5-year life. We only charged his account $975.27. This was giving him credit for the year that he lived on the carpet and only charging him for the more years we expected to have it. I have also included a statement from C*** B*** which denies the statements that R*** H*** claims he madeIf any additional information is needed, please feel free to contact me at 336-***-***. A*** N*** Community Manager
Attached is the accounting of events from our Maintenance Coordinator. *** *** *** Water heater reported leaking on 1/18/at 3:55pm via phone callWork order assigned to ** ***, 1/18/and sent via email 3:56p** *** set appointment to fix on 1/20/** *** called
from house and said there was no way he was going to be able to work on water heater because the garage was full of mold/mildew*** *** went directly to house to meet plumber and took photos of garage and signs that the water had been running for a while without being reported, due to the algae that had already formed in the running water*** asked the tenant why it was not reported soonerTenant stated that they never saw the water before and they do not use the garage(Water was running down driveway right next to where they parked their car)*** returned to office to 1/20/to call owner and inform them of the issueOwner informed *** they would call insurance.We left garage open dry out and water heater was repaired.On 1/26/*** *** meet with the owners insurance to look at the damage in the garageMore pictures were taken to record the damage*** also started calling companies to figure out what had to be done*** and Service Master Restore were both contactedBoth companies had to make appointment to look at the problem to determine the correct procedures*** was given the final approval to conduct the work.On 2/25/*** contracted *** *** *** to conduct an indoor air quality test on both the garage and residenceWe received a copy of the report around the 7th or 8th of March with a mold remediation protocol for the garage*** then prepared their Mold Remediation Work Plan from the based off Astex reports.Work started shortly after to start removing the mold in the garage.The tenant was informed of every step from day 1.I believe that this complaint was filed due to the fact that it was determined that the mold remediation was determined to be a tenant charge and they were upset that they were chargedThey were also upset when they moved out without notice and forfeited their security deposit due to past due amounts on rent and late fees, the condition the property was left and the tenant responsibility costs for the mold remediationTenants did not provide a forwarding address; therefore, their security deposit accounting which was mailed on November 4th was returned to us on November 13th. We have had no further contact from tenants
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
R*** H***the screenshot was on october 24thTheir statement is a lie
I have recently replyed to the response to the satements claimed by loxley chaseI attached a screen shot from the maintenance technician “C*** B***” time stamped at october 24,stating he himself did not walk the apartment as falsy percieved in his statement written on November13,also may the recipts show that my move out was clearly on october 21,So again another LieThe only truth from A*** N*** response was that vendors such as painters were in that apartment on october 23,Again I have picture of the carpet in question no stains, or rips are present and with their blatent lies and attemps to embarrass me about ordor and pet urine have no groundsAlso if you look at my lease I did not have a petClearly this is a problem and shows the integrity of this company If at all possible, I would like to make this an additional responseThank you for your time