Yes Parsons did indeed install a window wall system for Mr [redacted] that was contracted October 21st of 2013, not as stated in the complaintOne very important fact that Mr [redacted] failed to mention to "The Manufacture" and has failed to mention in his complaint to the Revdex.com that he has an outstanding balance since July of with Parsons Construction Group, LLC for $Also, one other important factoid is that Parsons upgraded his doors and windows to the top of the line [redacted] Brand's at NO chargeThe Florian window wall section has been installed to the manufactures specificationsAlthough the egress door is a commercial door that is non thermally broken and customary and common place to this particular productIn the true spirit of always doing what's best for our customers, a new saddle for the door was ordered over a year ago, but I must confessI have not felt very motivated to help this customer given the current situation.Respectfully and Sincerely, [redacted] Parsons
Yes Parsons did indeed install a window wall system for Mr*** that was contracted October 21st of 2013, not as stated in the complaintOne very important fact that Mr*** failed to mention to "The Manufacture" and has failed to mention in his complaint to the Revdex.com that he has
an outstanding balance since July of with Parsons Construction Group, LLC for $Also, one other important factoid is that Parsons upgraded his doors and windows to the top of the line *** Brand's at NO chargeThe Florian window wall section has been installed to the manufactures specificationsAlthough the egress door is a commercial door that is non thermally broken and customary and common place to this particular productIn the true spirit of always doing what's best for our customers, a new saddle for the door was ordered over a year ago, but I must confessI have not felt very motivated to help this customer given the current situation.Respectfully and Sincerely,*** Parsons
I SPOKE WITH MR*** AND APOLOGIZED FOR MY SALESMAN *** *** AND ALSO EXPLAINED THAT THIS IS NOT THE FIRST TIME THAT I HAVE HAD A PROBLEM WITH MR***'S POOR SERVICE & COMMUNICATION SKILLSAS A MATTER A FACT I BELIEVE THAT HE HAS BEEN NAMED IN OUR OTHER TWO COMPLAINTS FOR THE VERY
SAME REASONI ALSO ASSURED MR*** THAT PARSONS CONSTRUCTION GROUP COULD AND WOULD NO LONGER TOLERATE THIS LEVEL OF UN-PROFESSIONALISM FROM MR***MR*** HAS BEEN REMOVED FROM OUR SALES TEAM EFFECTIVE AUGUST 27, WE ALL HERE AT PARSONS STRIVE EACH AND EVERY DAY TO PROVIDE AND GIVE THE BEST SERVICE TO EACH AND EVERY CUSTOMER, NO MATTER THE SIZE OF THE PROJECTI ALSO WENT ON TO PROMISE MR*** THAT HIS ISSUE WOULD BE RESOLVED IN A TIMELY AND PROFESSIONAL FASHIONMR& MRS*** WERE ON THEIR FAMILY VACATION AND WILL BE RETURNING THE WEEK OF AUGUST 31,AND AT THIS TIME WE WILL REACH OUT TO SCHEDULE THE SERVICE. SINCERELY, *** PARSONS
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory to me when we are able to schedule installation and it meets my expectations
Regards,
*** ***
Yes Parsons did indeed install a window wall system for Mr [redacted] that was contracted October 21st of 2013, not as stated in the complaintOne very important fact that Mr [redacted] failed to mention to "The Manufacture" and has failed to mention in his complaint to the Revdex.com that he has an outstanding balance since July of with Parsons Construction Group, LLC for $Also, one other important factoid is that Parsons upgraded his doors and windows to the top of the line [redacted] Brand's at NO chargeThe Florian window wall section has been installed to the manufactures specificationsAlthough the egress door is a commercial door that is non thermally broken and customary and common place to this particular productIn the true spirit of always doing what's best for our customers, a new saddle for the door was ordered over a year ago, but I must confessI have not felt very motivated to help this customer given the current situation.Respectfully and Sincerely, [redacted] Parsons
Yes Parsons did indeed install a window wall system for Mr*** that was contracted October 21st of 2013, not as stated in the complaintOne very important fact that Mr*** failed to mention to "The Manufacture" and has failed to mention in his complaint to the Revdex.com that he has
an outstanding balance since July of with Parsons Construction Group, LLC for $Also, one other important factoid is that Parsons upgraded his doors and windows to the top of the line *** Brand's at NO chargeThe Florian window wall section has been installed to the manufactures specificationsAlthough the egress door is a commercial door that is non thermally broken and customary and common place to this particular productIn the true spirit of always doing what's best for our customers, a new saddle for the door was ordered over a year ago, but I must confessI have not felt very motivated to help this customer given the current situation.Respectfully and Sincerely,*** Parsons
I SPOKE WITH MR*** AND APOLOGIZED FOR MY SALESMAN *** *** AND ALSO EXPLAINED THAT THIS IS NOT THE FIRST TIME THAT I HAVE HAD A PROBLEM WITH MR***'S POOR SERVICE & COMMUNICATION SKILLSAS A MATTER A FACT I BELIEVE THAT HE HAS BEEN NAMED IN OUR OTHER TWO COMPLAINTS FOR THE VERY
SAME REASONI ALSO ASSURED MR*** THAT PARSONS CONSTRUCTION GROUP COULD AND WOULD NO LONGER TOLERATE THIS LEVEL OF UN-PROFESSIONALISM FROM MR***MR*** HAS BEEN REMOVED FROM OUR SALES TEAM EFFECTIVE AUGUST 27, WE ALL HERE AT PARSONS STRIVE EACH AND EVERY DAY TO PROVIDE AND GIVE THE BEST SERVICE TO EACH AND EVERY CUSTOMER, NO MATTER THE SIZE OF THE PROJECTI ALSO WENT ON TO PROMISE MR*** THAT HIS ISSUE WOULD BE RESOLVED IN A TIMELY AND PROFESSIONAL FASHIONMR& MRS*** WERE ON THEIR FAMILY VACATION AND WILL BE RETURNING THE WEEK OF AUGUST 31,AND AT THIS TIME WE WILL REACH OUT TO SCHEDULE THE SERVICE. SINCERELY, *** PARSONS
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory to me when we are able to schedule installation and it meets my expectations
Regards,
*** ***