Lou Malnati's - Cary

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The business is not admitting to their mistake on their part of the situation of not issuing me my full refund within the allowed timeframe set by *** and tried to insist to me that I was only due a partial refund when I made the request in June, and it was not listed any where in the policies or in email's between Pixie Dust Princess Headquarters and myself or between *** and myself that I was only to receive a partial refund since they rescheduled from the original date.Attached are emails from ***
Regards,*** ***