Loudon Motors, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
details of the offer I reviewed appear below.Legal Templates is referencing the incorrect accountThis is for ***I have attached the proof of communications and charges from this businessYou will see that on 7/28/16, 7/31/and 8/1/I reached out to the business on multiple occurrences via email and telephone to cancel an active account well within the trial periodDespite my requests to cancel account, Legal Templates later charged me $on 8/11/(screen shot attached) then cancelled my account on 8/17/(Screen shot attached) without refunding meIf my requests were unsuccessful or being directed to an inactive account, legaltemplates failed to make me aware by not responding nor did they ever consult with me until after they billed me weeks later after my multiple requests to cancel which were well before the expiration of the trial periodThis is shady business practices.Therefore I am requesting a refund for the full amount of $for the charges on 8/11/on *** account.Thank you
Regards,
*** ***

When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an
ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future chargesThe cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledNo additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordinglyWhen the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely mannerWe recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt and Billing HistoryPlease let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our websiteBest regards, *** Senior Manager https://legaltemplates.net [email protected]

Hello, When the customer subscribed to our Single Document Plan purchase for $59.95, He/She accepted our terms of agreement which stated that they would be receiving the services for two-weeks. When the customer purchased the account we provided the specific date and time at which the
service would expire. I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website. Best regards, *** **
*** *** ***
***
*** This communication is provided for informational purposes only and should not be construed as providing legal advice or legal representationLegal Templates LLC is not a lawyer or a law firm and is not a substitute for a lawyer, a law firm or professional legal advice

Hello, When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase,
but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel LegalTemplates has completed processing the refund for $Your credit should appear on your account within 5-business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after 5-business days, you will need to contact your financial institution for further details regarding this transaction. Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account. Best regards,*** **Senior Managerhttps://legaltemplates.net This communication is provided for informational purposes only and should not be construed as providing legal advice or legal representationLegal Templates LLC is not a lawyer or a law firm and is not a substitute for a lawyer, a law firm or professional legal advice

Dear Sir/Madam: Account linked to the email *** was deleted from our database per request and, all information created was deletedPlease update our case to resolved, thank youBest regards, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have never stated that their cancellation is difficultThe term of x day trial in the service industry means it ends towards the end of day at a specific time zoneIn their statement, it does specify the trial is in hour and minute, and no indication of time zone as well.
Henry Feng

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Sir/Madam: LegalTemplates has completed processing the refund for $on 08/01/As mentioned in Ticket #5210, Ms*** would withdrawn the complaint if the refund was processed from our endPlease update our case to resolved, thank youBest regards, ***

Hello, When the customer subscribed to our 14-day Free Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one
time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel LegalTemplates has completed processing the refund for $on 04/14/08:07AM ESTYour credit should appear on your account within 5-business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after 5-business days, you will need to contact your financial institution for further details regarding this transaction. Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account. Best regards, *** **Customer Service Manager***
*** This communication is provided for informational purposes only and should not be construed as providing legal advice or legal representationLegal Templates LLC is not a lawyer or a law firm and is not a substitute for a lawyer, a law firm or professional legal advice

Hello,   When the customer subscribed to our 14 day free trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.   The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel   This will confirm that the account was successfully canceled.   No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.   When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.   We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.   I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred.   Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.   Sincerely,   [redacted]

Hello, When the customer subscribed to our 14-day Free Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one...

time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly. When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner. We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts. I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website. Best regards, [redacted] This communication is provided for informational purposes only and should not be construed as providing legal advice or legal representation. Legal Templates LLC is not a lawyer or a law firm and is not a substitute for a lawyer, a law firm or professional legal advice.

Hello, When the customer subscribed to our 14-day Free Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one...

time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel LegalTemplates has completed processing the refund for $39.95 on 04/11/2017 04:18PM EST. Your credit should appear on your account within 5-10 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5-10 business days, you will need to contact your financial institution for further details regarding this transaction. Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account. Best regards, [redacted]Customer Service Manager[redacted]
[redacted] This communication is provided for informational purposes only and should not be construed as providing legal advice or legal representation. Legal Templates LLC is not a lawyer or a law firm and is not a substitute for a lawyer, a law firm or professional legal advice.