Hello, When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future chargesThe cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel LegalTemplates has completed processing the refund for $Your credit should appear on your account within 5-business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after 5-business days, you will need to contact your financial institution for further details regarding this transactionNote that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your accountBest regards, [redacted] **Senior Managerhttps://legaltemplates.net This communication is provided for informational purposes only and should not be construed as providing legal advice or legal representationLegal Templates LLC is not a lawyer or a law firm and is not a substitute for a lawyer, a law firm or professional legal advice
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have never stated that their cancellation is difficultThe term of x day trial in the service industry means it ends towards the end of day at a specific time zoneIn their statement, it does specify the trial is in hour and minute, and no indication of time zone as well Henry Feng
Hello, When the customer subscribed to our day free trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website Sincerely, [redacted] ***
Hello, When the customer subscribed to our 14-day Free Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future chargesThe cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel LegalTemplates has completed processing the refund for $on 04/11/04:18PM ESTYour credit should appear on your account within 5-business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after 5-business days, you will need to contact your financial institution for further details regarding this transactionNote that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your accountBest regards, [redacted] **Customer Service Manager [redacted] This communication is provided for informational purposes only and should not be construed as providing legal advice or legal representationLegal Templates LLC is not a lawyer or a law firm and is not a substitute for a lawyer, a law firm or professional legal advice
Hello, When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future chargesThe cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel LegalTemplates has completed processing the refund for $Your credit should appear on your account within 5-business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after 5-business days, you will need to contact your financial institution for further details regarding this transactionNote that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your accountBest regards, [redacted] **Senior Managerhttps://legaltemplates.net This communication is provided for informational purposes only and should not be construed as providing legal advice or legal representationLegal Templates LLC is not a lawyer or a law firm and is not a substitute for a lawyer, a law firm or professional legal advice
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have never stated that their cancellation is difficultThe term of x day trial in the service industry means it ends towards the end of day at a specific time zoneIn their statement, it does specify the trial is in hour and minute, and no indication of time zone as well Henry Feng
Hello, When the customer subscribed to our day free trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website Sincerely, [redacted] ***
Hello, When the customer subscribed to our 14-day Free Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future chargesThe cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel LegalTemplates has completed processing the refund for $on 04/11/04:18PM ESTYour credit should appear on your account within 5-business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after 5-business days, you will need to contact your financial institution for further details regarding this transactionNote that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your accountBest regards, [redacted] **Customer Service Manager [redacted] This communication is provided for informational purposes only and should not be construed as providing legal advice or legal representationLegal Templates LLC is not a lawyer or a law firm and is not a substitute for a lawyer, a law firm or professional legal advice