Loughridge Cabinets

Not sure what repair experts these people are speaking to, but we have replaced the back cover on several Galaxy SPhonesHere is a link to a video showing the actual process of doing the repair: [redacted] You can find the back covers for sale on Ebay, Amazon, and several parts distributorsWe always record the IMEI inside the phone at time of saleOnce again, the IMEI inside the phone when it came back was changed to a default IMEI that T-Mobile usesIt was not the sameWe do not have any solution for this customerThey should not have altered the software inside the phone and they would not be having any problemsThey basically bricked the phoneIt will not work at allI would suggest they send it in to Samsung to see if Samsung can repair it

I am sorry, but we will not provide a refund to the customerThe most repaired screen repair in the world is the iPhoneCell phones in general are the most abused product out there and that is why there are several cell phone stores fixing thousands of phones dailyWe have been in business for over four years and have several repeat customers and several cell phones stores like Verizon, AT&T, T-Mobile and Sprint that refer their customers to our shop for repairsWe use quality parts from a very reputable parts distributorI understand the customer is upset with himself for having broken his screen so soon, but we do not cover physical damage as stated on our invoiceThis is only the second complaint we have ever had with the Revdex.com in the time we have been in businessWe try to take care of all our customers, but can not and will not be responsible for damage they caused to their deviceIf the iPhone screen that is originally put on the phone was so superior, why do I have customers coming to me all the time with the latest model iPhone they just purchased with a broken screen?

Customer did in fact purchase this phone on August 11th and the phone worked fine for months before they brought the phone back to usFor starters, if the phone was on the stolen list it would not have worked at all or would have been blocked very soon after purchaseSomeone does not get their
phone stolen and then report it months laterWhat really happened is when the phone came back in we could tell the software in the phone had been alteredIndividuals quite often try to root their phone so they can get free apps, etcNot sure what the customer was trying to do, but software was alteredThe phone's IMEI number reverted back to a default IMEI which is what happens when a root in not successful on a phoneEven though our warranty is only for days, we did try for hours to get the phone back in working order for the customerWe did not charge for this service and could not get the phone back in working orderWhen we sell a phone we do record the IMEI number on the phoneThe IMEI number on this phone sold was ***If you go to the T-Mobile site to check IMEI numbers, which is ***, you will receive a message still that states "Congratulations! Your device is ready for useSelect one of the SIM cards on the previous page to get started." The phone's real IMEI number is still in good standing with T-MobileCustomer was trying to go off the number on the back cover of the phone which we told them was changed with a different back cover from a parts phone because the phone did have a cracked back cover when we purchased it and we replaced it with a cover from a parts phoneYou need to always go by the IMEI number that is in the phone's settingsThe phone is not only out of warranty with us, but we cannot be accountable for a phone that has the software altered from the original software that was in the phone when we sold it to themBy rooting the phone, they changed the IMEI number in the phone to a non working IMEILike I stated, we did try to help the customer but the customer demands are unacceptable to usThey should not have altered the deviceIf they would have left it alone, they would still have a phone is good working order

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:I don't doubt that the damage was caused by "keys, coins, ect..." but the reason why such damage would occur is clearly because of inferior and less durable materialsThe $price point would have indicated much higher quality materialsThere are numerous complaints against your business online for using lower quality materials, thus leaving devices vulnerable to further damageMy request for corrective action was met with defensiveness and poor customer serviceYou should stand behind your product, and provide a full refund, in order for me to go to a more reputable shop for replacementI tried to shop locally instead of going to the Apple Store, but I surely won't make that mistake again
Regards,
John Sulzer

Not sure what repair experts these people are speaking to, but we have replaced the back cover on several Galaxy S6 Phones. Here is a link to a video showing the actual process of doing the repair: [redacted] You can find the back covers for sale on Ebay, Amazon, and several parts distributors. We always record the IMEI inside the phone at time of sale. Once again, the IMEI inside the phone when it came back was changed to a default IMEI that T-Mobile uses. It was not the same. We do not have any solution for this customer. They should not have altered the software inside the phone and they would not be having any problems. They basically bricked the phone. It will not work at all. I would suggest they send it in to Samsung to see if Samsung can repair it.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:Once again, we did not alter any software in any way. T-Mobile locked the phone when it was reported stolen. We took the hone back to Quest Mobile at that point - no software was altered, it was simply locked by T-Mobile and we were unable to use it as a phone. At this point, Quest did a factory reset on the phone and, apparently, altered the software at that point. The phone was functional when we took it to them fo repair -  just locked for use by T-Mobile. At no time did we alter any software on this phone. Only official applications from known publisters were used until T-Mobile locked the device. Bottom line, Quest tried unload a stolen phone on us and refused to stand by their product. Regards,
[redacted]

Customer came in on 7/05/2016 to get a broken screen fixed on his iPhone 5C. We repaired the screen and customer picked up the phone. Everything tested out fine when it was first repaired, but customer did come in later that day because some of the touch was not responsive. We did replace the screen...

with another same day based on our warranty policy and customer left again with everything working fine. Next day customer brought phone back in with a cracked screen again. We explained that our warranty policy does not cover physical damage or water damage which is also on the Quest Wireless invoice customer agreed to by initialing on the bottom of the invoice. He may have carried the phone in his pocket before without cracking the screen, but that is no explanation of why this phone should have not cracked. He may have been bumped, had keys, coins in his pocket ,etc. Screen just do not crack on their own. Most customer understand that physical damage is not covered under any ones warranty. We cannot warranty or refund the customer based on this.

I am sorry, but we will not provide a refund to the customer. The most repaired screen repair in the world is the iPhone. Cell phones in general are the most abused product out there and that is why there are several cell phone stores fixing thousands of phones daily. We have been in business for over four years and have several repeat customers and several cell phones stores like Verizon, AT&T, T-Mobile and Sprint that refer their customers to our shop for repairs. We use quality parts from a very reputable parts distributor. I understand the customer is upset with himself for having broken his screen so soon, but we do not cover physical damage as stated on our invoice. This is only the second complaint we have ever had with the Revdex.com in the time we have been in business. We try to take care of all our customers, but can not and will not be responsible for damage they caused to their device. If the iPhone screen that is originally put on the phone was so superior, why do I have customers coming to me all the time with the latest model iPhone they just purchased with a broken screen?