(The consumer indicated he/she DID NOT accept the response from the business.) In February of my wife and I verbally agreed to hire this company to cut down trees on our propertyOver time we made a number of calls to their manager asking where our job stood on their scheduleHe always replied that he would check and get back with us but he never didHe now asserts that he was waiting for us to sign his estimate sheet which he never once mentioned before In July one of the trees they were supposed to cut down in February fell on my pickup truck during a storm and caused $1,damageThey did come to my house and remove the dead fallen tree for which I paid them on a separate bill The manager knew that we did not want him driving his trucks on our front yard yet he sent his men with a great big truck with a "cherry picker" type basket to remove the dead tree that had already fallenHis worker attempted to turn this truck around in our front yard and became stuck, his truck tires creating ruts feet long and at least inches deepThey came back two weeks later and shoveled dirt into the ruts and sprinkled seed on topThey never returnedI believe that if you damage someone's property you are responsible for returning it to the original condition The manager of this company has made no effort at all in the past eight months to make me a satisfied customer and therefore I cannot sign off on this complaint
This letter is in regard to the letter we received on 11/27/from the Revdex.com of Northern Indiana about a case involving a customer [redacted] and the work we performed for him.To sum up the situation here is our side of the storyWe wrote an estimate on 02/20/for [redacted] for $for the removal of trees from the property at [redacted] ***This estimate states that we must use the neighbor's driveway to access the property [redacted] did not sign the estimate at this time he was going to check with the neighbor about access thru his driveway [redacted] did not verify or receive written permission from his neighborSo, at the time that we had a very large storm one of the trees fell on [redacted] 's vehicle in JulyMrs [redacted] called several times to Dave [redacted] cell phone to discuss emergency service to remove the treeWe agreed to remove the tree at a discounted price in hopes that [redacted] would sign the estimate for the $tree and receive permission from the neighbor to access the propertyMrs [redacted] had called Dave [redacted] cell phone several times after hours she insisted they need their truck out, so they could use it to please come remove the tree as soon as possible.The crew arrived on 07/07/after hours (which is normally an additional charge just to show up after hours) and were at the property from 4:55pm until 6:20pm removing the tree from Tom Stratz's truckThis would mean our crew was on overtime and after hoursThe crew did damage the yard however the [redacted] s' were adamant that they come right awayThe crew returned on 7/25/from 7:00am-8:15am to lay dirt and seed in the yard where the damage was doneS&S Tree Service does not water the seed that is the property owner's responsibilityAlso, there was no straw laid down due to the time of the year that It was, and temperatures of the weather straw was not requiredThe fact that the seed did not grow properly is possibly due to inadequate care by the home owner [redacted] .We are sorry that this has escalated to a complaint with the Revdex.com of Northern IndianaHowever, we did the work at a discounted price for the customer in anticipation of receiving further work from Tom Stantz from the estimate before mentionedHad we known that this was going to be the situation that we were going to be penalized for something that was requested by the customer we would have turned the work down at the time we were contactedSometimes acting in good faith does not turn out as expected.I have included the 2-time sheets when the work was performed and when the repair on the yard was performedIncluded also is the estimate (not signed and with no permission from neighbors for access)and the invoice that shows that the bill was paid in full on 07/We hope this issue can be resolved in a timely mannerS&S Tree Service will not provide any services for [redacted] from this day forward due to the issues brought to our attention
(The consumer indicated he/she DID NOT accept the response from the business.)
In February of 2017 my wife and I verbally agreed to hire this company to cut down 18 trees on our property. Over time we made a number of calls to their manager asking where our job stood on their schedule. He always replied that he would check and get back with us but he never did. He now asserts that he was waiting for us to sign his estimate sheet which he never once mentioned before.
In July one of the trees they were supposed to cut down in February fell on my pickup truck during a storm and caused $1,600 damage. They did come to my house and remove the dead fallen tree for which I paid them on a separate bill.
The manager knew that we did not want him driving his trucks on our front yard yet he sent his men with a great big truck with a "cherry picker" type basket to remove the dead tree that had already fallen. His worker attempted to turn this truck around in our front yard and became stuck, his truck tires creating ruts 80 feet long and at least 15 inches deep. They came back two weeks later and shoveled dirt into the ruts and sprinkled seed on top. They never returned. I believe that if you damage someone's property you are responsible for returning it to the original condition.
The manager of this company has made no effort at all in the past eight months to make me a satisfied customer and therefore I cannot sign off on this complaint.
January 8, 2018
This letter is in response to the letter dated December 20, 2017, written by the manager of S&S Services.
The manager stated that S&S Services will not pay for any damages to my pickup truck. I never once asked for them to pay for any damages. I only stated that if they had come to my house and cut down the 18 trees in February, like we asked, or even in March, or April, or May, or June, the tree would not have fallen on my truck in July!!!
The manager of S&S Services stated that he does not agree with my version of the situation. My version is all true. What does he not agree with???
The manager of S&S Services thinks that giving me back the $250.00 is reaching middle ground. Nowhere near middle ground! Besides, I do not want any money back. His men earned that money. He should not take it away from them.
I believe that when your property has been damaged by the negligent act of someone else, you have the right to recover the amount of money it would take to fix the damaged property. In fact I believe that this is the law.
I have pictures of the S&S Service's truck and workmen in my front yard. They damaged my yard. I want S&S Services to pay for returning my yard to its original condition. I realize that owning up to their mistakes is not always easy but this is how they should settle this situation.
[redacted]
This letter
is in regard to the letter we received on 11/27/2017 from the Revdex.com of Northern
Indiana about a case involving a customer [redacted] and the work we performed
for him.To sum up the situation here is our side of the
story. We wrote an estimate on 02/20/2017 for [redacted] for...
$1400.00 for the
removal of 18 trees from the property at [redacted]. This
estimate states that we must use the neighbor's driveway to access the
property. [redacted] did not sign
the estimate at this time he was going to check with the neighbor about access
thru his driveway. [redacted] did not verify or receive written permission
from his neighbor. So, at the time that we had a very large storm one of the
trees fell on [redacted]'s vehicle in July. Mrs. [redacted] called several times to Dave [redacted] cell phone to
discuss emergency service to remove the tree. We agreed to remove the tree at a
discounted price in hopes that [redacted] would sign the estimate for the $1400.00 tree and receive permission from the
neighbor to access the property. Mrs. [redacted] had called Dave [redacted] cell
phone several times after hours she insisted they need their truck out, so they
could use it to please come remove the tree as soon as possible.The
crew arrived on 07/07/2017 after hours (which is normally an additional charge
just to show up after hours) and were
at the property from 4:55pm until 6:20pm removing the tree from Tom Stratz's truck. This would mean our crew was on overtime
and after hours. The crew did damage the yard however the [redacted]s' were adamant that they come right
away. The crew returned on 7/25/2017 from 7:00am-8:15am to lay dirt and seed in the yard where the
damage was done. S&S Tree Service does not water the seed that is
the property owner's responsibility. Also, there was no straw laid down due to
the time of the year that It was, and temperatures of the weather straw was not
required. The fact that the seed did not grow properly is possibly due to
inadequate care by the home owner [redacted].We are sorry that this has escalated
to a complaint with the Revdex.com of Northern Indiana. However, we did the work at a discounted price for
the customer in anticipation of receiving further work from Tom Stantz from the estimate before mentioned. Had we known that this was
going to be the situation that we were going to
be penalized for something that was requested by the customer we would have turned the work down at the time we were contacted. Sometimes acting in
good faith does not turn out as expected.I have included the 2-time sheets when the work was
performed and when the repair on the yard was performed. Included also
is the estimate (not signed and with no permission from neighbors for access)and the
invoice that shows that the bill was paid in full on 07/3112017. We hope this
issue can be resolved in a timely manner. S&S
Tree Service will not provide any services for [redacted] from this day forward due to the issues brought to our attention.
(The consumer indicated he/she DID NOT accept the response from the business.) In February of my wife and I verbally agreed to hire this company to cut down trees on our propertyOver time we made a number of calls to their manager asking where our job stood on their scheduleHe always replied that he would check and get back with us but he never didHe now asserts that he was waiting for us to sign his estimate sheet which he never once mentioned before In July one of the trees they were supposed to cut down in February fell on my pickup truck during a storm and caused $1,damageThey did come to my house and remove the dead fallen tree for which I paid them on a separate bill The manager knew that we did not want him driving his trucks on our front yard yet he sent his men with a great big truck with a "cherry picker" type basket to remove the dead tree that had already fallenHis worker attempted to turn this truck around in our front yard and became stuck, his truck tires creating ruts feet long and at least inches deepThey came back two weeks later and shoveled dirt into the ruts and sprinkled seed on topThey never returnedI believe that if you damage someone's property you are responsible for returning it to the original condition The manager of this company has made no effort at all in the past eight months to make me a satisfied customer and therefore I cannot sign off on this complaint
This letter is in regard to the letter we received on 11/27/from the Revdex.com of Northern Indiana about a case involving a customer [redacted] and the work we performed for him.To sum up the situation here is our side of the storyWe wrote an estimate on 02/20/for [redacted] for $for the removal of trees from the property at [redacted] ***This estimate states that we must use the neighbor's driveway to access the property [redacted] did not sign the estimate at this time he was going to check with the neighbor about access thru his driveway [redacted] did not verify or receive written permission from his neighborSo, at the time that we had a very large storm one of the trees fell on [redacted] 's vehicle in JulyMrs [redacted] called several times to Dave [redacted] cell phone to discuss emergency service to remove the treeWe agreed to remove the tree at a discounted price in hopes that [redacted] would sign the estimate for the $tree and receive permission from the neighbor to access the propertyMrs [redacted] had called Dave [redacted] cell phone several times after hours she insisted they need their truck out, so they could use it to please come remove the tree as soon as possible.The crew arrived on 07/07/after hours (which is normally an additional charge just to show up after hours) and were at the property from 4:55pm until 6:20pm removing the tree from Tom Stratz's truckThis would mean our crew was on overtime and after hoursThe crew did damage the yard however the [redacted] s' were adamant that they come right awayThe crew returned on 7/25/from 7:00am-8:15am to lay dirt and seed in the yard where the damage was doneS&S Tree Service does not water the seed that is the property owner's responsibilityAlso, there was no straw laid down due to the time of the year that It was, and temperatures of the weather straw was not requiredThe fact that the seed did not grow properly is possibly due to inadequate care by the home owner [redacted] .We are sorry that this has escalated to a complaint with the Revdex.com of Northern IndianaHowever, we did the work at a discounted price for the customer in anticipation of receiving further work from Tom Stantz from the estimate before mentionedHad we known that this was going to be the situation that we were going to be penalized for something that was requested by the customer we would have turned the work down at the time we were contactedSometimes acting in good faith does not turn out as expected.I have included the 2-time sheets when the work was performed and when the repair on the yard was performedIncluded also is the estimate (not signed and with no permission from neighbors for access)and the invoice that shows that the bill was paid in full on 07/We hope this issue can be resolved in a timely mannerS&S Tree Service will not provide any services for [redacted] from this day forward due to the issues brought to our attention
(The consumer indicated he/she DID NOT accept the response from the business.)
In February of 2017 my wife and I verbally agreed to hire this company to cut down 18 trees on our property. Over time we made a number of calls to their manager asking where our job stood on their schedule. He always replied that he would check and get back with us but he never did. He now asserts that he was waiting for us to sign his estimate sheet which he never once mentioned before.
In July one of the trees they were supposed to cut down in February fell on my pickup truck during a storm and caused $1,600 damage. They did come to my house and remove the dead fallen tree for which I paid them on a separate bill.
The manager knew that we did not want him driving his trucks on our front yard yet he sent his men with a great big truck with a "cherry picker" type basket to remove the dead tree that had already fallen. His worker attempted to turn this truck around in our front yard and became stuck, his truck tires creating ruts 80 feet long and at least 15 inches deep. They came back two weeks later and shoveled dirt into the ruts and sprinkled seed on top. They never returned. I believe that if you damage someone's property you are responsible for returning it to the original condition.
The manager of this company has made no effort at all in the past eight months to make me a satisfied customer and therefore I cannot sign off on this complaint.
January 8, 2018
This letter is in response to the letter dated December 20, 2017, written by the manager of S&S Services.
The manager stated that S&S Services will not pay for any damages to my pickup truck. I never once asked for them to pay for any damages. I only stated that if they had come to my house and cut down the 18 trees in February, like we asked, or even in March, or April, or May, or June, the tree would not have fallen on my truck in July!!!
The manager of S&S Services stated that he does not agree with my version of the situation. My version is all true. What does he not agree with???
The manager of S&S Services thinks that giving me back the $250.00 is reaching middle ground. Nowhere near middle ground! Besides, I do not want any money back. His men earned that money. He should not take it away from them.
I believe that when your property has been damaged by the negligent act of someone else, you have the right to recover the amount of money it would take to fix the damaged property. In fact I believe that this is the law.
I have pictures of the S&S Service's truck and workmen in my front yard. They damaged my yard. I want S&S Services to pay for returning my yard to its original condition. I realize that owning up to their mistakes is not always easy but this is how they should settle this situation.
[redacted]
This letter
is in regard to the letter we received on 11/27/2017 from the Revdex.com of Northern
Indiana about a case involving a customer [redacted] and the work we performed
for him.To sum up the situation here is our side of the
story. We wrote an estimate on 02/20/2017 for [redacted] for...
$1400.00 for the
removal of 18 trees from the property at [redacted]. This
estimate states that we must use the neighbor's driveway to access the
property. [redacted] did not sign
the estimate at this time he was going to check with the neighbor about access
thru his driveway. [redacted] did not verify or receive written permission
from his neighbor. So, at the time that we had a very large storm one of the
trees fell on [redacted]'s vehicle in July. Mrs. [redacted] called several times to Dave [redacted] cell phone to
discuss emergency service to remove the tree. We agreed to remove the tree at a
discounted price in hopes that [redacted] would sign the estimate for the $1400.00 tree and receive permission from the
neighbor to access the property. Mrs. [redacted] had called Dave [redacted] cell
phone several times after hours she insisted they need their truck out, so they
could use it to please come remove the tree as soon as possible.The
crew arrived on 07/07/2017 after hours (which is normally an additional charge
just to show up after hours) and were
at the property from 4:55pm until 6:20pm removing the tree from Tom Stratz's truck. This would mean our crew was on overtime
and after hours. The crew did damage the yard however the [redacted]s' were adamant that they come right
away. The crew returned on 7/25/2017 from 7:00am-8:15am to lay dirt and seed in the yard where the
damage was done. S&S Tree Service does not water the seed that is
the property owner's responsibility. Also, there was no straw laid down due to
the time of the year that It was, and temperatures of the weather straw was not
required. The fact that the seed did not grow properly is possibly due to
inadequate care by the home owner [redacted].We are sorry that this has escalated
to a complaint with the Revdex.com of Northern Indiana. However, we did the work at a discounted price for
the customer in anticipation of receiving further work from Tom Stantz from the estimate before mentioned. Had we known that this was
going to be the situation that we were going to
be penalized for something that was requested by the customer we would have turned the work down at the time we were contacted. Sometimes acting in
good faith does not turn out as expected.I have included the 2-time sheets when the work was
performed and when the repair on the yard was performed. Included also
is the estimate (not signed and with no permission from neighbors for access)and the
invoice that shows that the bill was paid in full on 07/3112017. We hope this
issue can be resolved in a timely manner. S&S
Tree Service will not provide any services for [redacted] from this day forward due to the issues brought to our attention.