Louie's Auto Service and Towing

January 7, Dear [redacted] : In response to the complaint of [redacted] ***; As soon as the broken window was noticed by one of our drivers, I called the police right away and they filed a reportThe police officer said he was going to call [redacted] and let him know about the broken windowAny further questions on this, you can contact Springettsbury Police Department ###-###-#### Like I stated in my last response, we do not work on [redacted] and did not agree to or offer to work on his carAs far as notifying [redacted] when the vehicle arrived on our lot, the police department does not give us any vehicle owner informationI would think that is the vehicle owners responsibility to know where their vehicle is locatedBy law we do not have to notify the owner to let them know that their vehicle is on our lotWe sent out a certified letter as a courtesy before I filed abandoned vehicle chargesRespectfully, Michelle J

July 17, 2014 Dear [redacted] :In response to the complaint of [redacted] , our company was called by the Pennsylvania State Police on May 15, 2014 at 8:55am for an MVA south bound [redacted] at [redacted] involving a [redacted] blue in color bearing Pa registration [redacted] ***.... Typically police normally do a follow up visit to the hospital to further their investigation and inform owner of vehicle whereabouts and accident report. Vehicle owners’ insurance carrier inspected vehicle on June 11, 2014. How could insurance carrier know where vehicle was located? Vehicle owner knew State Police investigated incident. Did vehicle owner make an attempt to call them? After two weeks of no contact on vehicle a certified letter was sent out and unclaimed. One should understand that vehicle storage space cost to rent and therefore must be passed on. Non performance by vehicle owner normally starts abandoned vehicle process,Respectfully.

January 7, 2016Dear *** ***:In response to the complaint of *** ***; As soon as the broken window was noticed by one of our drivers, I called the police right away and they filed a reportThe police officer said he was going to call ** *** and let him know about the broken windowAny further questions on this, you can contact Springettsbury Police Department ###-###-####Like I stated in my last response, we do not work on *** and did not agree to or offer to work on his car.As far as notifying ** *** when the vehicle arrived on our lot, the police department does not give us any vehicle owner informationI would think that is the vehicle owners responsibility to know where their vehicle is locatedBy law we do not have to notify the owner to let them know that their vehicle is on our lotWe sent out a certified letter as a courtesy before I filed abandoned vehicle charges.Respectfully, Michelle J

July 17, Dear *** ***:In response to the complaint of *** ***, our company was called by the Pennsylvania State Police on May 15, at 8:55am for an MVA south bound *** at *** *** involving a *** *** blue in color bearing Pa registration *** ***
Typically police normally do a follow up visit to the hospital to further their investigation and inform owner of vehicle whereabouts and accident reportVehicle owners’ insurance carrier inspected vehicle on June 11, How could insurance carrier know where vehicle was located? Vehicle owner knew State Police investigated incidentDid vehicle owner make an attempt to call them? After two weeks of no contact on vehicle a certified letter was sent out and unclaimedOne should understand that vehicle storage space cost to rent and therefore must be passed onNon performance by vehicle owner normally starts abandoned vehicle process,Respectfully

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Louie's Auto told my daughter that they could do the work and not to worry about the lot fee because they would be working on the carI never received a certified letter until weeks after the car had been picked up by Louie'sI was not informed about the broken window by anyoneThe window was broken and items were stolen from the car while in Louie's careI should have been notified by Louie's as soon as it was brought to their lot, instead Louie's let the lot fees accumulate to a ridiculous amountI don't think Louie's is trying to resolve anything, they got the money, and it's obvious that is all they care about.Regards,
*** ***

January 7, Dear *** ***:
In response to the complaint of *** ***; As soon as the broken window was noticed by one of our drivers, I called the police right away and they filed a reportThe police officer said he was going to call ** *** and let him know about the broken windowAny further questions on this, you can contact Springettsbury Police Department ###-###-####
Like I stated in my last response, we do not work on *** and did not agree to or offer to work on his carAs far as notifying ** *** when the vehicle arrived on our lot, the police department does not give us any vehicle owner informationI would think that is the vehicle owners responsibility to know where their vehicle is locatedBy law we do not have to notify the owner to let them know that their vehicle is on our lotWe sent out a certified letter as a courtesy before I filed abandoned vehicle chargesRespectfully, Michelle J

December 3, 2015Dear *** ***:In response to the complaint of *** ***, our company was called out by the Pennsylvania State Police on November 6, for a vehicle sitting on ** northbound exit ** off ramp in a tow zone** *** daughter came in to pick up vehicle with
a copy of her dads driver's license and a signed note giving her permission to pick up vehicle, however ** *** didn't have a valid driver's license so we couldn't release the car to her to drive awayShe put $down and said she would be backShe never returned to pick up her dads car, so we sent out a certified letter as a reminder that the vehicle was still on our lotOn November 24th one of our drivers noticed that someone broke the window out of his car and from there we called the police and filed a reportSpringettsbury Police Department attempted to contact ** ***, however the phone number they found for him came back to a fax numberOn November 27th when ** ***'s grandmother called and asked how much is owed on the car to be able to pick car up, she was in a bit of shock when she realized that her granddaughter only paid $on the towing and storage bill considering she said she had sent her $to pick up the car.As far as performing any type of work on his ***, we don’t work on *** we always refer customers to a shop who specializes in that make of carRespectfully,
Michelle J

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Louie's Auto told my daughter that they could do the work and not to worry about the lot fee because they would be working on the carI never received a certified letter until weeks after the car had been picked up by Louie'sI was not informed about the broken window by anyoneThe window was broken and items were stolen from the car while in Louie's careI should have been notified by Louie's as soon as it was brought to their lot, instead Louie's let the lot fees accumulate to a ridiculous amountI don't think Louie's is trying to resolve anything, they got the money, and it's obvious that is all they care aboutRegards,
*** ***

December 3, 2015Dear *** ***:In response to the complaint of *** ***, our company was called out by the Pennsylvania State Police on November 6, for a vehicle sitting on ** northbound exit ** off ramp in a tow zone** *** daughter came in to pick up vehicle with a copy of her
dads driver's license and a signed note giving her permission to pick up vehicle, however ** *** didn't have a valid driver's license so we couldn't release the car to her to drive awayShe put $down and said she would be backShe never returned to pick up her dads car, so we sent out a certified letter as a reminder that the vehicle was still on our lotOn November 24th one of our drivers noticed that someone broke the window out of his car and from there we called the police and filed a reportSpringettsbury Police Department attempted to contact ** ***, however the phone number they found for him came back to a fax numberOn November 27th when ** ***'s grandmother called and asked how much is owed on the car to be able to pick car up, she was in a bit of shock when she realized that her granddaughter only paid $on the towing and storage bill considering she said she had sent her $to pick up the car.As far as performing any type of work on his ***, we don’t work on *** we always refer customers to a shop who specializes in that make of car.Respectfully,Michelle J