Louis Capano & Sons Inc.

June 20th,
To: Revdex.com
From: LC Homes
RE: Customer Complaint/*** ***
After noting ***’s most recent complaint regarding standing water,
our foreman consulted with site engineer *** *** ** *** on Monday, June 16th. *** advised us to first analyze the nearby drainage areas in order to determine the exact cause of the problem. He believes there is a possibility that the lack of drainage is in fact being caused by improper routing from the house in question and not due to a grading issue at the neighboring house.
In order to determine the exact cause of this issue, we effectively re-routed all the drains/pumps from the neighboring house on Thursday, June 19th. Once the current standing water dries, we will have a clearer idea of the origin of the problem and then we will determine the best course of action towards a resolution. We plan to have this issue completely resolved within 10-business days.
If you have any questions or concerns please feel free to contact us directly at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided that they will take action within the said time periodAfter they re-routed the neighbor's drain pipes (although this is not a permanent solution) the standing water in our backyard decreased tremendouslyI am hoping this gets resolved as soon as possible

This is in response to your letter dated 9/15/Capano Homes Incfirst received notice from *** *** ***, the home owner, regarding this issue on September 9, The house was settled on May 16, The builder only provides a one year warranty.The owner acknowledged in that
letter, that a service person from Sobieski Mechanical did inspect the drain within the one year warranty The service date and receipt that was referred to in his letter was dated 3/20/15, which is over three years after the settlement dateOur builders warranty expired after one year and therefore is not covered which we informed the owner.We did indicate to the owner that he could place a claim with the Home Buyers Warranty CorporationThis warranty , started at settlement, is a limited year structural warranty that might provide coverage

This is in response to your letter dated 9/15/15. Capano Homes Inc. first received notice from [redacted], the home owner, regarding this issue on September 9, 2015. The house was settled on May 16, 20 12. The builder only provides a one year warranty.The owner acknowledged...

in that letter, that a service person from Sobieski Mechanical did inspect the drain within the one year warranty . The service date and receipt that was referred to in his letter was dated 3/20/15, which is over three years after the settlement date. Our builders warranty expired after one year and therefore is not covered which we informed the owner.We did indicate to the owner that he could place a claim with the Home Buyers Warranty Corporation. This warranty , started at settlement, is a limited 10 year structural warranty that might provide coverage.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Home owners warranty does not take care of this, they have not responded to my requests.
Regards,

Review: We have had concerns about the grading of the lot beside ours when the house was being built. [redacted], the foreman for the company under LC Homes indicated that they will make sure they fix the grading so the neighbor's water (from snow, rain, or sum pump) will not cause water to stand in our yard. After there was heavy snow in February my husband expressed his concern to the foreman as there has been standing water that does not dry up in our backyard from all the water that's coming down from the adjacent lot. Again, the promise to fix the grading once the house is built. Now it is June and still nothing has been done about it, after non stop rain yesterday, June 10, all of a sudden our basement had some flooding and water is everywhere in our backyard. When my husband and I contacted the foreman, he claims he was just in our property to check and the water he claims has receded. I went home immediately from work to check on it. I have pictures and videos to prove it has not receded. Again this foreman wants to wait 24 hours to prove that the water will recede (which didn't happen in February when we first expressed the situation to him). Claims it was not his fault there had been some flooding in our basement, that basement never had a problem prior to this new house being built. Even the water from the neighbor's sum pump goes out to our backyard. The neighbor even stated he sent pictures to the foreman so the issue can be fixed and tried to contract him, still nothing.Desired Settlement: We need the grading for the next door lot to be graded properly, so their sum pump doesn't pump water out our backyard and the water doesn't go to our yard when it rains or snows. This foreman needs to be accountable for what he said he will do to begin with.

Business

Response:

June 20th, 2014

To: Revdex.com

From: LC Homes

RE: Customer Complaint/[redacted]

After noting [redacted]’s most recent complaint regarding standing water, our foreman consulted with site engineer [redacted] on Monday, June 16th. [redacted] advised us to first analyze the nearby drainage areas in order to determine the exact cause of the problem. He believes there is a possibility that the lack of drainage is in fact being caused by improper routing from the house in question and not due to a grading issue at the neighboring house.

In order to determine the exact cause of this issue, we effectively re-routed all the drains/pumps from the neighboring house on Thursday, June 19th. Once the current standing water dries, we will have a clearer idea of the origin of the problem and then we will determine the best course of action towards a resolution. We plan to have this issue completely resolved within 10-14 business days.

If you have any questions or concerns please feel free to contact us directly at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided that they will take action within the said time period. After they re-routed the neighbor's drain pipes (although this is not a permanent solution) the standing water in our backyard decreased tremendously. I am hoping this gets resolved as soon as possible.