Louis Neibauer Company, Incorporated

October 31, Dear [redacted] ***: In response to your letter dated October 27, 2014, we have fully refunded [redacted] as outlined below.It is our position that some customers are beyond the business Scope of satisfactionWe are an internet based religious jewelry business and our company policies are clearly stated on our websiteUnder circumstances we accept returns from our customers with a 15% restock fee applied on their order and we do not refund shipping costAll of this information is clearly stated both on our website and in all communications with our customers.Since [redacted] was unhappy and dissatisfied with the merchandise that she ordered, and in an effort to keep a satisfied customer, we waived the restock fees and credited her account including the shipping costShe claimed that the Shirt was Damaged but upon return to us, it just seemed wrinkled from being folded up in a boxOur company does a large volume business through the internet and we are happy to report that we rarely receive any complaintsMost of our customers are very satisfied with our merchandise and we enjoy a large volume of repeat businessWe pride ourselves in Satisfying customers and providing excellent customer serviceSincerely,CHURCH SUPPLIER.COM

October 31, 2014
Dear [redacted]:
In response to your letter dated October 27, 2014, we have fully refunded [redacted] as outlined below.It is our position that some customers are beyond the normal business Scope of satisfaction. We are an internet based religious jewelry...

business and our company policies are clearly stated on our website. Under normal circumstances we accept returns from our customers with a 15% restock fee applied on their order and we do not refund shipping cost. All of this information is clearly stated both on our website and in all communications with our customers.Since [redacted] was unhappy and dissatisfied with the merchandise that she ordered, and in an effort to keep a satisfied customer, we waived the restock fees and credited her account including the shipping cost. She claimed that the Shirt was Damaged but upon return to us, it just seemed wrinkled from being folded up in a box.
Our company does a large volume business through the internet and we are happy to report that we rarely receive any complaints. Most of our customers are very satisfied with our merchandise and we enjoy a large volume of repeat business. We pride ourselves in Satisfying customers and providing excellent customer service.
Sincerely,CHURCH SUPPLIER.COM

Review: I ordered two pastoral shirts from this company. They delivered a damaged shirt, called the day of delivery and the clerk (Torri) gave directions to return the shirt and stated my entire money would be refunded since I did not receive the other shirt and tabs. I returned it that day. The other shirt never arrived, nor the tabs that were ordered. The company received the damaged shirt back and wrote n and asked how the shirt was damaged. When I stated, it was received damaged and I had spoken with Torri when it arrived, they told me that they were going to refund the shirt and charge me 15% restocking, which is not on their website. I did not have this article 30 days I don't feel it is fair to charge restocking for something I never received either. They are a not a good company to deal with so the buyer better beware of them.Desired Settlement: I want all of my money back, they should send out a good product and when people order a product it should all come with packing. I have notified Paypal of their practices, they should not do business with them.

Business

Response:

October 31, 2014Dear [redacted]:In response to your letter dated October 27, 2014, we have fully refunded [redacted] as outlined below.It is our position that some customers are beyond the normal business Scope of satisfaction. We are an internet based religious jewelry business and our company policies are clearly stated on our website. Under normal circumstances we accept returns from our customers with a 15% restock fee applied on their order and we do not refund shipping cost. All of this information is clearly stated both on our website and in all communications with our customers.Since [redacted] was unhappy and dissatisfied with the merchandise that she ordered, and in an effort to keep a satisfied customer, we waived the restock fees and credited her account including the shipping cost. She claimed that the Shirt was Damaged but upon return to us, it just seemed wrinkled from being folded up in a box.Our company does a large volume business through the internet and we are happy to report that we rarely receive any complaints. Most of our customers are very satisfied with our merchandise and we enjoy a large volume of repeat business. We pride ourselves in Satisfying customers and providing excellent customer service.Sincerely,CHURCH SUPPLIER.COM