Louis Vuitton

We do not want to get into a he said she said type scenario but according to our Service/Operations Manager the following is what he remembers The conversation he had with Mr [redacted] was not as he tells it We did speak about this in person and over the phone, the shop that worked on it “ [redacted] ” called the parts dept to price out a ECM and asked parts rep if the car was under warrantyThe parts staff simply went by the standard year 100k warranty coverage, which is common on Kia vehicles and stated the car was no longer under warranty[redacted] bought the part from our parts dept Then on a service repair order Ron’s hot Rod towed in Mr [redacted] s car and signed a repair order that was written as he requested “ install ECM that they provided and program to vin- $“ The technician performed the task that was written on the signed repair order and installed the customer supplied ECM and programmed to vin for hour labor or $There was no diagnosis requested and there was no diagnosis performedJust a simple installIf Mr [redacted] had brought the vehicle to our dealership to have the diagnosis done by us to determine what the problem was then maybe the part may have been covered under warranty as long as the part failure was NOT caused by customer misuse and/or abuse A diagnosis by our dealership would have to have been done to determine if the part failure would be covered under warranty Then several weeks later, Mr [redacted] came to the dealership looking for a refund for repairs performedWe didn’t have Mr [redacted] 's name on file as the repair order for the vehicle of question was written under [redacted] as [redacted] dropped the vehicle off for the repairs There was no diagnosis performed by Kia West Edmonton, we simply installed a part as requested by a customer, namely [redacted] *** We did contact our District Parts and Service manager and explained the situation Basically with the diagnosing being done by a third party, we have no idea what lead up to the ECM failing (which is not a common repair) and the customer purchasing parts separately from the repair order, and then asking us to install itthere is nothing KCI can doRegards Paul J [redacted] R***Public Relations Manager

Initial Business Response / [redacted] (1000, 5, 2015/04/29) */ Mr [redacted] We received your phone call and we are not going to get into a "he said she said" type scenario, however we deny your allegations of that you were pressured into doing the deal Did you not state, after some time of negotiations, "that if you give me $4,for my trade and $290/month we have a deal" or words of similar meaningMr [redacted] asked you that if he could do that do we have a deal and he stuck out his hand and you shook it to complete the deal of which you placed a deposit to hold this vehicle Did you not also later that evening text Mr [redacted] your SIN so that we could get you approved immediately the next day As stated in the seven day letter we want to know when you want to make arrangements to pick up the vehicle you purchased/leased [redacted] We look forward to your response to finalize the completion of this transaction

Complaint: ***
I am rejecting this response because:*** at *** *** *** DID ask for them to do a diagnostics test because he did not want to have to pay for the part if that was not what was wrong with it! I think when somebody calls to ask about a warantee they should be informed of what is and what is not under warantee when ordering the partalso what could I the owner possibly have done to the part to break it in the first place? im sure there is a good reason for the part being under warrantee longer than the vehicle itself because obviously there must be something that can happen to it for no reason They say the conversation did not go as I say it did, but it seems we pretty much agree on everything except for the fact they will not admit to doing the diagnosticsprobably because if they admit to doing it and still charging me for the part, that would be admitting they were in the wrongif they in fact did not do the diagnostics, well they were supposed to as requested
Sincerely,
*** ***

Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My mistake, I made a typoThe vehicle is a *** *** *** and not a It was sold to me through the business name *** inc
You never provided
me with a *** on record and failed to disclose two bigger accidents that I now found out about***
***
Final Business Response /* (4000, 9, 2015/07/06) */
To; Revdex.com July 4,
Attn: *** ***
Case # *** *** ***
We do not want to get into a "he said she said" type scenario but we will give our side of what
transpired
Mr*** filed a complaint with *** (Ms** *** in regards to this matter and after
their investigation that was completed around the middle of June 2015, they dismissed their
complaint and now they have filed a complaint with Revdex.com
According to our information from our staff involved with this sale, the purchaser was informed
and shown the Inspection Report and *** report as part of our policy and
procedureWe have for the past 2-years provided access to free *** *** reports when our
vehicles are advertised on the internet through either our website, *** *** and/or ***
Mr*** saw our ad on *** and as well our Bill of Sale indicates a cost of $for Car
Proof and they asked us what that cost was for and we indicated to them that was the cost for the
*** report that is available for free to anyone wanting to view said report on any of our
vehicles advertised on the internet since we separate out costs on our Bill of Sale
We sold this vehicle at approximately $1,below our cost due to the accident claim against
it
Should you have any questions or require any additional information, please do not hesitate to
contact us
Regards
*** *** ***
Public Relations Manager
Kia West Edmonton
XXXXX - XXXth Street
Edmonton AB, T5S 1P
Ext
Fax
1-800-NEW-KIAS
Final Consumer Response /* (4200, 11, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I filed the Revdex.com claim at the same time as the *** claim
Buyers bewared! I was never told about the accidents, I never received a *** and I never saw the *** report***
***

Initial Business Response /* (1000, 5, 2015/04/29) */
Mr. [redacted]

We received your phone call and we are not going to get into a "he said she said" type scenario, however we deny your allegations of that you were pressured into doing the deal.

Did you not state, after some time of...

negotiations, "that if you give me $4,200 for my trade and $290/month we have a deal" or words of similar meaning. Mr. [redacted] asked you that if he could do that do we have a deal and he stuck out his hand and you shook it to complete the deal of which you placed a deposit to hold this vehicle.

Did you not also later that evening text Mr. [redacted] your SIN so that we could get you approved immediately the next day.

As stated in the seven day letter we want to know when you want to make arrangements to pick up the vehicle you purchased/leased.

[redacted]
We look forward to your response to finalize the completion of this transaction.

Initial Business Response /* (1000, 9, 2016/01/14) */
I was away from December 15, 2015 to January 11, 2016 and thus did not see your letter till today.

Please find attached our response to [redacted] in regards to this matter of which they have closed the file. Since we explained to her numerous...

times the reasons why the costs where what they were and I believe [redacted] explained to her this as well.

She had negative equity in the vehicle she traded in as well as she purchased aftermarket items that totaled around $7,500.

This is why there is the difference.

Should you require any additional information, please do not hesitate to contact us.

Regards


[redacted]
Public Relations Manager
Kia West Edmonton
Initial Consumer Rebuttal /* (3000, 11, 2016/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] did not explain this and they have sent on for investigation for they claimed too that the paperwork does not match up at all. Spoke to the investigator and she will be looking into it in next week or too so heads up.
Final Business Response /* (4000, 13, 2016/01/28) */
Since [redacted] has indicated that [redacted] will be conducting an investigation into this matter, then we will await there contacting us and completing their investigation and then we will report such results to Revdex.com.

Hope this meets with your approval.

Regards


[redacted]
Final Consumer Response /* (4200, 15, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Complaint was not closed by [redacted], in fact she was familiar with all the people in question and fired I only because he neighbor works there and was happy they were fired and also stated that they were sending it off for investigation for paperwork does not add up. Will await complete disclosure.

Initial Business Response /* (1000, 5, 2015/01/13) */
[redacted]
I am [redacted] Service manager and I was speaking with him by cell phone when he was at your home. He had explained the...

issues with the furnace and had said the customer needed prices before he would let him fix the furnace. I contacted our supplier for pricing and availability of the parts and they were busy with calls and would fax me prices. I told [redacted] I had to wait and to check out the furnace to confirm that all the items needed to be replaced. Again he said the customer did not want him to check the furnace with out prices. [redacted] left the site and I prepared the quote and emailed it once I received the information from our supplier. I do not know why the email was not received and we did not get a notification that there was any error in delivery. I do have a copy of the email delivery recite if you request to see it.
I apologise on behalf of Academy Mechanical that you did not receive the estimate and we were not able to solve your furnace problem. I should have followed up on the email. I would like to say we are a reputable company and if you would have called dissatisfied with the service, I would have come out personally to resolve the issue. We will credit you credit card in full.

Initial Business Response /* (1000, 5, 2015/06/25) */
We want to apologize for someone not getting back to Mr. [redacted] since it seems someone thought the other person did.

The offer of free oil changes is a dealer offer and is NOT offered by Kia Canada and thus is not transferable to another Kia...

dealership.

To my understanding we informed Mr. [redacted] that we would contact a Kia dealer in Calgary to see if they would honor the free oil changes that we offered Mr. [redacted] and we regret to inform you and Mr. [redacted] that they would Not honour the free oil changes.

Mr. [redacted] still can use his free oil changes at our dealership as long as he follows his recommended maintenance program as indicated in the Kia Canada operations manual of his vehicle.

Should you have any questions, please do not hesitate to contact us.

Regards


[redacted]
Public Relations Manager
Kia West Edmonton
XXXXX - XXXth Street
Edmonton AB, T5S 1P9
780.444.8645 Ext 106
Fax 780.444.3638
800-NEW-KIAS
[redacted]@kiawestedmonton.com
www.kiawestedmonton.com
Initial Consumer Rebuttal /* (3000, 7, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel the response very lame and unreasonable. [redacted] made quite clearly to me that one of the KIA dealerships WOULD honour the free oil change when I purchased the vehicle. NOW, when I asked him to follow up one year later I got no response (both phone calls and emails) from him and then he made the assumption that someone else should contact me? I will need a personal email from Mr. [redacted] with an apology [redacted]

We do not want to get into a he said she said type scenario but according to our Service/Operations Manager the following is what he remembers.  The conversation he had with Mr [redacted] was not as he tells it.   We did speak about this in person and over the phone, the shop that worked on...

it “ [redacted]” called the parts dept to price out a ECM and asked parts rep if the car was under warranty. The parts staff simply went by the standard 5 year 100k warranty coverage, which is common on Kia vehicles and stated the car was no longer under warranty.[redacted] bought the part from our parts dept.   Then on a service repair order Ron’s hot Rod towed in Mr. [redacted]s car and signed a repair order that was written as he requested “ install ECM that they provided and program to vin- $140 “   The technician performed the task that was written on the signed repair order and installed the customer supplied ECM and programmed to vin for 1 hour labor or $140. There was no diagnosis requested and there was no diagnosis performed. Just a simple install. If Mr. [redacted] had brought the vehicle to our dealership to have the diagnosis done by us to determine what the problem was then maybe the part may have been covered under warranty as long as the part failure was NOT caused by customer misuse and/or abuse.  A diagnosis by our dealership would have to have been done to determine if the part failure would be covered under warranty.   Then several weeks later, Mr [redacted] came to the dealership looking for a refund for repairs performed. We didn’t have Mr [redacted]'s name on file as the repair order for the vehicle of question was written under [redacted] as [redacted] dropped the vehicle off for the repairs.   There was no diagnosis performed by Kia West Edmonton, we simply installed a part as requested by a customer, namely [redacted].   We did contact our District Parts and Service manager and explained the situation.  Basically with the diagnosing being done by a third party, we have no idea what lead up to the ECM failing (which is not a common repair) and the customer purchasing parts separately from the repair order, and then asking us to install it. there is nothing KCI can do. Regards Paul J[redacted]Public Relations Manager

Review: To Whom It May Concern,

The purpose of this letter is to express how disappointed we are with Louie Vuitton's TERRIBLE CUSTOMER SERVICE.

Way back in August we notified your office of a customer service matter/dispute we had at the Roseville California Galleria LV store. To date we have nothad any response from you.

To say we are disappointed is the least, we are surprised. We unwisely believed you cared about your customers. It is painfully clear that you do not.

As you can see I am contacting the Galleria Mall Management as well as the Revdex.com. We do not take your lack of action and attention lightly.

Dutifully,

[redacted] & [redacted]

Cc: [redacted]

C/o Roseville Galleria

General Manager

Louie Vuitton Roseville Galleria

Revdex.com

West Sacramento, California

August 25, 2014

[redacted]: C/o Contact_us @ LouisVuitton.com

RE: Receipt # [redacted] To whom it may concern,

This letter is to inform you of an unnecessary and embarrassing experience I had at the Roseville Galleria LV in California. That was handled very poorly.

First I'd like to tell you that my husband and I are/were very good LV customers. And have been for years. We have never had a problem purchasing or returning merchandise until now.

On July 29th, 2014 my husband bought me the M65221 PTE CLES DRAGONNE MNG NM KEY CHAIN. I did not like the key chain. I sent my niece to the store to return it for me as I was unavailable. Initially your assoc offered to credit our credit card, however she didn't have with her. Then she was offered a gift card. Your assoc went into the back for at least 5 minutes. When they finally came out she was treated hostilely by your assoc and told "there were HUGE scratches on it and it could not be returned". She was very upset, and humiliated by your staff, in front of everyone!!! I feel firmly believe because she is a young lady (22) and African American (in casual attire). If your staff would have spoken to her politely they would have seen/known that she is well spoken and has excellent manners!! My niece kept her cool, unlike your staff. Your staff treated her like a shoplifter!! She of course brought the key chain in the original box & of course had the original receipt with her.

On August 2nd, 2014 I went to the Roseville Galleria store to return it myself. I too was treated extremely hostile. Your sales assoc. was discourteous, rude and extremely argumentative. She told me that the key chain "was unreturnable/not resalable, because of the "huge scratches" on it.... which is an untruth. The key ring is RESALEABLE. It is not damaged. As you can see in the photos I've attached. Side A is the small Rolex, side B is the large Rolex. (Both Views)

I asked to speak to the store manager your sales associate, told me the Manager would not be in until 4pm. I asked your sale associate her name and her response was "I'm NOT going to give you MY name"!!!! I later found out from another associate her name was [redacted]. Worse still she WAS the Manager!!!

Please explain to me why she was soooo hostile and refused to give me her name and or name of the Store Manager?????? When she/[redacted] was in FACT the Store Manager!!!!!!!! When I called customer service, AGAIN I was treated with hostility, and rudeness!! It was obvious at that point [redacted] had called customer service prior to me, telling them untruths. Do they work on commission???

At this point my husband & I ARE DONE SHOPPING/BUYING LOUIS VUITTON. I have never been treated so poorly, lied to and brushed off. I will go back to Chanel. I am a well-educated professional; I deal with hundreds of clients a day. So I KNOW how to treat customer grievances. I know how to treat ALL people with respect and honesty. I know how pleasantly resolve disputes!!

Honestly $300.00 means nothing to me and I have SEVERAL LV bags worth $6,000, such as Capucin & Never Full not to mention shoes, luggage & sunglasses!! My husband has plenty of LV as well. Obviously, we like(ed) LV> Why in the world would I try to return a $300 Key chain that was so damaged it would not be resalable????? We are resolute. It is NOT damaged.

Obviously this IS NOT about the MONEY. Is about how a simple return or even store credit turned so ugly. How we were treated so rudely!!!!! So ugly we will no longer purchase LV. In fact a store credit was not even offered, your staff just flat out said NO twice with ATTITUDE.Desired Settlement: So be clear, we anticipate $270.75 credited back to our Visa ending 4546. As far as the $41.00 balance we used our gift card.....keep it. As I said we will no longer purchase LV, I'm going back to Chanel.

Dutifully,

Alex & Mailene De la Cruz

[email protected]

916.798.0724

Business

Response:

December 9, 2014 Revdex.com, Inc 3057 Beacon Boulevard West Sacramento, CA 95691 Re: Complaint ID: 10321358: [redacted] We are in receipt of your letter dated November 26, 2014 and we are pleased to respond in writing via postal mail and on the Revdex.com’s website regarding Mrs. [redacted]’s complaint. We regret that Mrs. [redacted] was dissatisfied with her experience with Louis Vuitton; however, Louis Vuitton was unable to accommodate Mrs. [redacted]’s request to return or exchange her Dragonne Key Holder (M65221) (“the key holder”). Louis Vuitton has a threefold policy for returns, which is printed on our receipts and displayed in the store near the cash registers. Please allow me to provide our return policy below, with the pertinent section in bold: “Merchandise may be exchanged or returned for a store credit within one (1) month of the original purchase date, or may be returned for a full refund (except for watches and jewelry) within fourteen (14) days of the original purchase date when accompanied by the original sales receipt. All merchandise for exchange, store credit or refund must be in perfect saleable condition. Watches & jewelry may be returned for exchange or store credit only, no refund will be given. A refund may only be made in the same country as the original purchase.” Mr. Alex [redacted] purchased the key holder at Louis Vuitton’s Sacramento store in the Roseville Galleria on July 29, 2014; at the time of purchase, the Accessories Manager [redacted] was present and assisted him to find a key holder in pristine condition. When Mrs. [redacted]’s niece visited the store, prior to presenting the item to [redacted], she asked about the return policy, so a general idea of the policy was given. After reviewing the item, however, it was noted that it was not in “perfect saleable condition,” therefore the return was not able to be accepted. When Mrs. [redacted] visited the store she was also assisted by [redacted] and by Accessories Manager [redacted], who both noted that the key holder was not brought back to the store in the condition in which it was sold. Since the key holder presented to the store was not in “perfect saleable condition,” as specified in our return policy, it was not able to be accepted for return or exchange. The Sacramento Store Manager, [redacted], reviewed all details of this situation and confirmed that regrettably no accommodation can be made due to the condition of the item. It is also now four (4) months past the return time frame. I trust this resolves this issue. However, if the Revdex.com has any further questions about this specific case, the Revdex.com may contact me by telephone at 866-VUITTON (866-884-8866), ext [redacted]. Sincerely, [redacted] Client Services Correspondence Specialist Louis Vuitton USA Inc

Review: Hello. The purse was purchased from Roseville Galleria Louis Vuitton store on August7th, 2015. I received it as birthday gift from my sister on August 18th 2015. Since I already have a Louis Vuitton clutch I wanted to return it to the store for a refund. On Friday, August 21st, I went to the Roseville Galleria Louis Vuitton store to request a refund with original sales receipt. Sales rep at the counter examined my purse and found it satisfactory and then called the second sales rep for re-check. After the check was satisfactory, I was asked to give original credit card for full refund, which I didn't ha. I read the original receipt in front of the store employee and it stated==The refund policy printed on the receipt states: Merchandise may be exchanged or returned for a store credit within one (1) month of the original purchase date, or may be returned for a full refund (except watches and jewelry) within fourteen (14) days of the original purchase date when accompanied by the original sales receipt. All merchandise returned for exchange, store credit or refund must be in perfect salable condition. === The sales person stated that I needed to get the credit card number ending in [redacted] expiration date and CID number from the my sister that was used to purchase the clutch. She also gave me an option if my sister can come in on Aug 22, 2014 and do return first thing in the morning. I said ok and she went back to the store to ask Manager on Duty. He flat out denied it. I asked if I could bring in the card since my sister was unavailable that day to come to Roseville. I was however told that original purchaser needs to present however it doesnt sate anywhere on the receipt. I then called customer service reps and was unable to get any resolution. The purse was never used and only taken out of the box once. I just want to refund the purse to the original purchase credit card. I am not trying to scam them, even though that is what they made it feel like.Product: [redacted]Desired Settlement: I would like to return the item for a full refund of the purchase price and sales tax

Business

Response:

Revdex.com Serving Northeast California 3075 Beacon Boulevard West Sacramento, CA 95691 Re: Case #: [redacted]: [redacted] Dear Revdex.com, We are in receipt of your letter dated August 26, 2015, which was received by Client Services on August 31, 2015 for review and response. We are pleased to respond in writing regarding [redacted] concerns. We regret that Ms. Kaur is unsatisfied with her experience with Louis Vuitton Roseville Galleria (“the store”); however, [redacted] request for a refund was not able to be honored for security reasons. Since the credit card holder and purchaser ([redacted] sister) was not present at the time of the request for a refund, the store was not able to accommodate the request. As with any retail organization, the general practice is to check identification anytime a credit card is presented for either return or purchase for security reasons. We sincerely apologize if this information was not conveyed in a professional manner during [redacted] visit to the store. It has been noted that since the submittal of [redacted] concerns to the Revdex.com, she has returned to the store in order to facilitate an exchange for the purchase and received a Louis Vuitton store credit for the remaining difference. I trust this resolves this issue. However, if the Revdex.com has any further questions about this specific case, please feel welcome to contact me. Sincerely, [redacted] Client Services Correspondence Specialist Louis Vuitton USA Inc. [redacted]Sent on: 9/9/2015 2:25:56 PM

Review: Would not honor exchange for a gift even though I had a gift receipt.

I received a gift in the mail a few days ago. It was purchased on 7/25/13 by a client and sent to me in the mail with the gift receipt and original packaging. The info on the receipt: gift receipt: XXXXXX, Code RXXXXX, Associate [redacted] client Mr [redacted], [redacted] was the associate. I had it in the dust bag in the box for the past 3 days waiting to drive to the Roseville store to exchange it. I have not used it at all. The associate at the store took the folder to the back and came back and said that I "had clearly used it" and therefore she would not exchange it for us. I explained that I did not use it at all and she then implied that perhaps my friend used it after purchasing it and giving it to me. My friend shipped it to me ONE DAY after she purchased it. She purchased it WITH A GIFT RECEIPT. I brought it back on day 7 of purchase. I had them point out what they were talking about and she said the slots for the credit card were "loose" and there was a bend to the folder. These things were there when I received it, and there when my friend purchased it. It has only been 7 days, with the item in the exact same condition we received it in, and they will not honor their exchange policy. I researched this online and for years, customers have been told the exact same thing when they go in for an exchange - that their item has been "used" or "damaged" to avoid taking exchanges. Desired Settlement: I just want to exchange this to apply towards another purchase.

Business

Response:

Initial Business Response

We are in receipt of your letter dated September 10, 2013 and we are pleased to respond in writing via post to the Revdex.com's website regarding Ms. [redacted]'s complaint. We regret that Ms. [redacted] was dissatisfied with her experience with Louis Vuitton's store in Roseville, CA ("the store"); however, Louis Vuitton was unable to accommodate Ms. [redacted]'s request to return or exchange the Monogram Cover Bloc A4 ("the item") she received as a gift from Mr. [redacted], who had purchased the item at the store on July 25, 2013.

Louis Vuitton has a threefold policy for returns, which is printed on our receipts and displayed in the store near the cash registers. Please allow me to provide our return policy below, with the pertinent section in marked by "*":

"Merchandise may be exchanged or returned for a store credit within one (1) month of the original purchase date, or may be returned for a full refund (except for watches and jewelry) within fourteen (14) days of the original purchase date when accompanied by the original sales receipt. *All merchandise for exchange, store credit or refund must be in perfect saleable condition.* Watches & jewelry may be returned for exchange or store credit only, no refund will be given. A refund may only be made in the same country as the original purchase."

The exchange of the item was not able to be accommodated by the store on August 2, 2013 because the store felt that there were marks on the item that were not present at the time of sale. Since the item was not in "perfect saleable condition," as specified in our return policy, it was not able to be accepted for or exchange by the Roseville store.

Louis Vuitton's San Francisco Union Square store accepted the item as an exchange on August 4, 2013. Further details about the reasons for the different outcome of the exchange request are not available due to the length of time since the transaction took place. It appears that this took place prior to the date Ms. [redacted] filed her complaint with the Revdex.com. Since an exchange was accepted, which was Ms. [redacted]'s stated desired resolution, no further action will be taken by Louis Vuitton.

I trust this resolves this issue. However, if the Revdex.com has any further questions about this specific case, please do not hesitate to contact me by telephone at 866-VUITTON (XXX-XXX-XXXX), ext [redacted]

Sincerely,

[redacted] Correspondence Specialist

Louis Vuitton USA Inc.

Final Consumer Response

In addition, the response also includes someone named Ms [redacted] who is not me. Did they just copy and paste a previous response and forget to change that portion with my name?

The item was returned in the exact same condition it was purchased. It was shipped the day of purchase and sat in the gift box unused for 2 days. I brought it in the next day to be exchanged at the Roseville location. Their claims of it being used are so insulting because they are essentially calling me a liar. The SF location was a pleasure to work with because they provided the excellent service that I expect from Louis Vuitton.

Review: Shady Louis Vuitton in [redacted] is scamming hundreds of customers out of refunds/exchanges. Purchased a very expensive purse from Louis Vuitton store, [redacted]. Despite the multiple bad reviews online and with Consumer Affairs, decided to purchase a product anyway. Not thinking that there was any way they could break the law and manipulate their own return policy in order to profit from hard working people, especially military folks returning from deployments to Afghanistan simply wanting to buy the**elves something nice when returning home. I was told by the sales clerk that I could bring the product back within 14 days for a full refund or exchange as long as it was in original packaging and with receipt. Returned item within 3 days, unworn and in original packing and was flat out refused an exchange for a different style. The manager then tried to accuse me of wearing the item and that it violated their return policy. I had not taken it out of the bag. He said there were tiny creases in the underside of the handle. Not a single crease was visible to the naked eye. And you must also taking into consideration that they allow customers to try purses on in the store. If the person doesnt buy it, the next person buys it, they have a purse that was tried on in the store but with almost invisible wear, that way if they bring it back, LV can say it was worn. It is a switch and bate scam. There is no humanly way possible my purse was worn in three days. It never left the bag. If there were any signs of wear at all, it was already there when I bought the item. Please, if you buy form this store, know that you will not be able to return the item or exchange it even if you take it back in days with no wear and in original packaging, the manager will deny it. You will unknowingly take home an item that was tried on in the store and then they will say it was worn by you. Check Consumer Complainst against LV nationwide and you will see the same problem over and over again.Desired Settlement: The store/manager has the purse as I left it with the sales clerk. They also have the money. They cannot keep an unused unworn purse and my money. You can check their security cameras to see that the purse was left there. I want my money back as they lie about their return policy and give people purses that have been tried on in the store, and have wear on them than no one can tell until they try to return it. Bate and switch. Only company in the US getting away with this refund scam.

Business

Response:

February 21, 2014

Dear Revdex.com,

We are in receipt of your letter dated February 3,.2014, which was Forwarded from Louis Vuitton's [redacted]'s [redacted] store ("the store") on February 10, 2014. We apologize For the delay in our response. We are pleased to respond in writing regarding **, [redacted]'s complaint. We regret that **, [redacted] was unsatisfied with her experience with the store.

**. [redacted] brought her handbag to the store for assessment on October 29, 2013 and was assisted by the Shoe & Accessories Manager, whose opinion was that there were signs of wear on the handbag consistent with use.

Upon receiving and reviewing **. [redacted]'s concerns, I spoke with [redacted]'s [redacted] Store Manager [redacted]. As [redacted] was not present when the handbag was sold or when it was assessed a few days later, she was uncertain as to the condition of how the piece was sold or if it had been previously on display. [redacted] has agreed to offer **, [redacted] a refund For the handbag. [redacted] would be happy to assist **. [redacted] further and will be reaching out directly to the client.

I trust this resolved this issue. However, if you have any further questions, please do not hesitate to contact me,

Sincerely