Louise L. Pelletier Consulting

Hi ***, ***'s order has been delivered since last Friday (*** tracking: ***, but unfortunately due to a Spring promotion there was an influx of orders that caused hers to be delayed in leaving our warehouseThe Spring promotion was also the reason for our delayed
response to her email on 6/*/We have responded to her and apologized for the delay, and she has received her orderWe are expanding our warehouse crew this month to eliminate the problem of orders being delayed do to the influx that occurs during sales. Thanks,*** ***

Hi ***, In regards to ***’s complaint, due to the high volume of orders during the holiday season our warehouse mistakenly shipped an empty boxOn Thursday 12/*/we responded to ***’s email from Monday 12/*/16, apologizing for the delayed response and the mix up with her orderThat day
we reshipped her order with a free bottle of our Dry Shampoo as an apology for the mix up and delayHer reshipment was delivered on 12/**/We hope to hear back from her soon

Revdex.com:At this time, my complaint, ID *** regarding PYT Hair has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],In regards to [redacted]’s complaint, we checked our records and although we never received a single email from her we do see that she left us a few voicemails. Our message machine indicates that customers looking for an immediate response should email us at [redacted]. As we...

receive a high volume of voicemails, regretfully we occasionally cannot keep up in the time-frame that we would like. Upon receiving the letter from the Revdex.com I called her immediately to help walk her through our warranty process, and although no one answered the call I did leave a message with my personal extension so she can call me back. We also reached out to her email address apologizing for our delay and included our warranty instructions. We hope to hear back from her soon.Thanks!

After [redacted]’s email to us on Thursday, the [redacted] of September, we apologized for the delay and immediately requested a return shipping label for her which was sent on Monday, October [redacted]. I miscommunicated to her that I would be sending her a replacement, since that’s what we usually do, but that...

was an accidental slip which was corrected the following day via email. We heard back from [redacted] on Monday the [redacted]. She stated that we had received her return, upon checking the tracking number on the shipping label we sent we see that the brush was received by our Logistics team on the [redacted] of October and we have now issued [redacted] a full refund. We hope [redacted] is happy with her refund and we apologized to her for any inconvenience in the processing delay.

Dispute Resolution Services, In regards to [redacted]’s complaint, we have no record of any messages from her by phone, email or [redacted] based on the contact information she provided. Once we received your letter we reached out to her via email on 12/**/16 with our Canadian Warranty instructions and...

apologized that we were somehow unreachable before. We look forward to helping her with her replacement through our warranty program, and hope to hear back from her soon.

I have been working with [redacted] for four years now. There has always been excellent services. She responds right away. Things are handled quickly and I have had no problems. I am so glad that she was recommended to me.

Great and friendly service at an affordable price.

Louise is very knowledgeable and thorough in her business work. She's gives good advice on how to go about our business dealings. Very affordable also.

This consultant listens completely, discusses in detail and answering & then guides properly for tax returns.It was my first visit for tax purpose.I am really satisfied for my tax returns.Thank you very much [redacted] and will see next year.