Revdex.com ID# [redacted] ([redacted]) In response to the above referenced matter I extend our apologies for any misunderstanding or inconvenience that you may have experienced. I...
reassure you that Locus Telecommunications (H2O Wireless) remains committed to customer satisfaction. Our records further show MDN [redacted] was enjoying all plan—corresponding features, until it was deemed to have breached the “Terms” of our service regarding “Unlimited Plan Abuse” as outlined at [redacted].. It was for this exclusive reason that any plan-corresponding feature and or the service itself was interrupted. Once the account brakes the terms and conditions regarding excess data we are no longer able to restore the mobile number under H2O Wireless service. Ms. [redacted] you have been a faithful customer since 2016 and for that reason; we have process a refund for the last payment processed on 5/7/2016 as a onetime courtesy. We respectfully consider this matter closed. Regards, Compliance Coordinator Locus Telecommunications LLC.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I will note that I have contacted this business several times since the refund was apparently approved and not one person notified me I would be getting the refund. Had I been notified, I would not have continued to inquire.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Locus Telecommunications should really train their customer service representatives to be more helpful and to resolve customer problems instead of forcing customers to file complaints with Revdex.com though.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com ID# [redacted]) In response to above referenced matter, we extend our genuine apologies for any inconvenience Mr. [redacted] may have individually experienced. I reassured him/her that Locus Telecommunications (H2O Wireless) remains committed to customer...
satisfaction. Our records indicated that Mr. [redacted] Signed up for auto recharge program, unfortunately his credit card was charge at the time of the following billing cycle. The first charge of $27.00 was refunded. We have process a refund for the second and last recharge, a total of $27.00 Please allow 3 to 7 days for the credit to reflect in the credit card account depending on the financial entity. In light of the above-summarized we’ll proceed to consider this matter closed. Regards, Compliance Coordinator Locus Telecommunications, Inc.
In response to the above reference matter we apologize to Mr. [redacted] for any inconvenience or misunderstanding that he may have experienced. I reassure him that Locus Telecommunications remains committed to Customer’s satisfaction. In light of such inconvenience I have extended account number [redacted] and extra month as requested. The new expiration date is 08/15/2015 If Mr. [redacted] still needs to request his logs. He can contact us via email to [redacted] for further instructions on how to retrieve such records. The above being said, we respectfully consider this matter effectible closed.
March 22, 2016 Revdex.com Re: Complaint ID# [redacted] In response to the above reference ticket number, we would like to apologize for any inconveniences you might have experienced with our service. I reassure you that Locus Telecommunications (H2O Wireless)...
remains committed to customer satisfaction. Our records indicate that our shipping department received the device and has created a refund to your account in the amount of $85.00 Please allow 3 to 7 days for the credit to reflect in your account depending on your credit card financial entity. Note: Shipping charges are not refundable as per our terms and Conditions state: (4) Restrictions & Fees Prepaid account balances and original shipping and handling fees are not refundable. [redacted] 1. If any device is not returned in like-new condition, the device will not be eligible for a refund and may be returned to you at your cost 2. If a SIM Card or accessory is missing, you will be charged a restocking fee of (15)% of the purchase price (except where prohibited by law) but may still be eligible for a refund on the device. 3. If a Hard Card is missing/scratched/used, the Hard Card will not be eligible for a refund. Our records indicate that the issue has been satisfactory resolved. We respectfully consider this case closed. Regards, Compliance Coordinator Locus Telecommunications LLC
Revdex.com RE: Complaint ID# [redacted] We thank Mr. / Mrs. [redacted] for allowing us to review this matter. We apologize for any inconveniences he/she might have experience. Locus Telecommunications (H2O Wireless) remains committed to customer satisfaction. ...
Mobile number [redacted] service was interrupted for an outage from our underlying service provider. All numbers affected were restored and we were and balances were updated right after restoration. Our records do not show any extra payment from Mr. / Mrs. [redacted]. We respectfully ask that if there is proof of payment at that time of restoration please provide that to us to further investigate. We respectfully will consider this matter close, unless we hear otherwise. Regards, Compliance Coordinator Risk Management Department Locus Telecommunications, LLC.
Revdex.com ID# [redacted] (Mr. / Mrs. [redacted]) In response to above referenced matter, we would like to extend our apologies for any misunderstandings. I reassured Mr. / Mrs. [redacted] that Locus Telecommunications (H20 Wireless) remains committed to our customer satisfaction. Our...
records indicated that Mr. / Mrs. [redacted] purchased air time for mobile number [redacted] on three separate occasions between 2/01/2016 and 2/17/2016. Records further indicate that there was one void transaction on 2/7/2016. We have not find any unauthorized transactions. In light of such, we respectfully consider this matter closed, unless we hear otherwise. Regards, Compliance Coordinator Locus Telecommunications, Inc.
Complaint: [redacted]
I am rejecting this response because:
I have emailed customer service several times with proof of bank statements. I also have several emails from the company stating that I was refunded on Nov. 22 but that refund was never issued. I am attaching a copy of that bank statement and will also send in all the emails. Its going on two months now still nothing but the run around.
Regards,
[redacted]
[redacted] Re: Revdex.com ID# [redacted] In response to the above referenced matter I extend our apologies for any misunderstanding or inconvenience that you may have...
experienced. I reassure you that Locus Telecommunications (H2O Wireless) remains committed to customer satisfaction. Our records further show MDN ###-###-#### was enjoying all plan—corresponding features, until it was deemed to have breached the “Terms” of our service regarding “Unlimited Plan Abuse” as outlined at [redacted]... It was for this exclusive reason that any plan-corresponding feature and or the service itself was interrupted. Records further showed that the last time air time was added to his account was on 12/01/2016; however we were not able to find any direct purchases through Locus Telecommunications. And because you purchase seems to involve a third party, we cannot issue any refund. Note: service to the phone will continue only to make and receive phone calls and texts but will not have any data access until the airtime expires. Once the airtime expires the service will be completely interrupted. (Your number will be available to port out as long as the account is active) In light of the above summarize we’ll respectfully consider this matter closed. Regards, Compliance Coordinator Legal Department Locus Telecommunications LLC
August 29, 2016 Revdex.com Re: ID# [redacted]) In response to the above reference ticket number, we would like to apologize for any inconveniences you might have experienced with our service. I reassure you that Locus Telecommunications...
(H2O Wireless) remains committed to customer satisfaction. Our records indicate that customer purchased a starter kit and not the $30.00 monthly card. the issue was brought up to our billing department. records further showed that a billing representative provided a credit to customer account [redacted] for the amount of $30.00 on August 19, 2016. Our records indicate that the issue has been satisfactory resolved by way of Customer Service. We respectfully consider this case closed. Regards, Compliance Coordinator Legal Department Locus Telecommunications LLC
Complaint: [redacted]
I am rejecting this response because: Ricardo makes reference to the warranty on the sim card expiring. However, as the card is not working properly, I've effectively lost over $80 of the $100 I paid for a one year prepaid plan with H2O Wireless.Ricardo suggests that I purchase a new sim card. I have a question of Ricardo regarding this. If I purchase a new sim card will I be able to have the new sim card assigned the same phone number as the old sim card? Also, will my prepaid annual plan be carried over to the new sim card? If the answer to both questions is yes, I will be satisfied. However, I would appreciate Ricardo giving me full details of how to assign the new sim card my "old" phone and how to have is work with my already purchased prepaid annual plan.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to thank Locus for taking the time to work this problem out with me and doing the right thing. I will keep an eye out for my refund and will consider this matter closed when it arrives. Thank you Revdex.com for facilitating this resolution.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mrs. [redacted] Re: Revdex.com ID# [redacted] In accordance with and in response to the above-referenced matter, we would like to thank you for allowing us to review this issue. I reassure him that Locus Telecommunications (H2O Wireless) remains...
committed to customer satisfaction. Our records indicate that Mobile Number [redacted]4 was activated on 7/21/2015 under pay as you go plan and a 100.00 full year prepaid card was added. However the expiration date for that plan was 7/20/2016. And you refilled again on 7/27/2016 seven day s after expiration date. Our terms and conditions state: Charges. You agree to have your prepaid account debited for all usage and other charges associated with your Device, even if you were not the user of, and did not authorize, its use. Charges include, without limitation, monthly recurring access charges, charges based on actual usage and all applicable taxes and regulatory fees. You agree that we may deduct from your account balance all federal, state and local taxes, fees, and other assessments that we are required by law to collect and remit to the government on the Service we provide you. Directory assistance, premium SMS, no answer/busy transfer, caller ID, caller ID block, and roaming not available with any plan. 3-way calling, call forwarding, call waiting, and voicemail features included; talk rates apply where applicable. When calling outside the U.S., additional charges will apply. Advertised international rates may not apply to calls made to foreign mobile phones or to off network/special locations and in some instances may be higher. International talk credit does not roll over upon monthly plan expiration; credit cannot be replenished if used prior to the expiration of your monthly plan. For pay as you go plans, international calls are charged at the applicable international rate plus airtime, except for select international destinations that are included at no extra charge (i.e. airtime charge only). Restrictions on certain countries may apply. All plans, rates and fees are subject to change without notice. For current charges and fees, call Customer Service or visit www.h2owirelessnow.com We apologize for any misunderstanding or inconvenience he might have caused. In response to your inquiry we processed a onetime credit of $30.00. Please note the expiration date has not been change. And you need to refill at before expiration date. The above being said, we respectfully consider this matter closed. Regards, Compliance Coordinator Locus Telecommunications LLC
Complaint: [redacted]
I am rejecting this response because:
I don't think I should lost my data because I wasn't told that in the beining .I called over 100 times note the 12 months why wasn't I told then .then they hang up on you ..upgraded my service because I been got the sim card a month ago.. I request it
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I do expect to receive the full $90.00 refund as told to the Revdex.com. At the current date 1/31/16 and time I have only received half ($45).
Regards,
[redacted]
In response to the above referenced matter I open by re-extending our genuine apologies to Mr. [redacted] for any confusion or misunderstanding that he may have individually experienced. I reassure him that despite what his individual experience may have led him to believe we remain...
committed to customer satisfaction.In conjunction with said commitment we advise that the relevant H2O Wireless GSM Prepaid mobile number ###-###-#### is currently active.Our records further show that prior to such, it enjoyed all plan—corresponding features, until it was deemed to have breached the “Terms”of our service regarding “Unlimited Plan Abuse” as outlined at https://www.h2owirelessnow.com/mainControl.php?page=Tc#authorized...It was for this exclusive reason that any plan-corresponding feature and or the service itself was previously, temporarily interrupted. Locus Telecommunications, Inc. (LTI) is subject to numerous regulations imposed by the Federal Communications Commission (“FCC”). as Customer Proprietary Network Information (“CPNI”) Locus Telecommunications is required to adhere to regulations regarding the use, protection and disclosure of customer information. In addition to such and exclusively due to the limited resources granted to us by the underlying carrier, [whose service we resell], we cannot offer any tracking, GPS, Internet connectivity or cell site/tower information. Unfortunately, we cannot provide additional data to Mr. [redacted]’ wireless plan because the system is not manageable by adding or subtractingdata manually, however due to all the inconveniences and misunderstandings, I have provided an additional $10.00 of International allowance for Mr. [redacted] to use.That been said we will respectfully consider this matter closed.
August 29, 2016 Revdex.com Re: ID# [redacted]) We extend our apologies to Mrs. [redacted] for any inconveniences she might have experience. We reassure her that Locus Telecommunications (H20 Wireless) remains committed to customer satisfaction. We were not...
able to establish an account with Mrs. [redacted] because the account number or order was not provided in the complaint. In an effort to assist we contact her twice via email. But we did not receive any response. We respectfully ask our customer to please provide the account number by way of e-mail to [redacted] Regards, Compliance Coordinator Locus Telecommunications LLC
Revdex.com ID# [redacted] ([redacted]) In response to the above referenced matter I extend our apologies for any misunderstanding or inconvenience that you may have experienced. I...
reassure you that Locus Telecommunications (H2O Wireless) remains committed to customer satisfaction. Our records further show MDN [redacted] was enjoying all plan—corresponding features, until it was deemed to have breached the “Terms” of our service regarding “Unlimited Plan Abuse” as outlined at [redacted].. It was for this exclusive reason that any plan-corresponding feature and or the service itself was interrupted. Once the account brakes the terms and conditions regarding excess data we are no longer able to restore the mobile number under H2O Wireless service. Ms. [redacted] you have been a faithful customer since 2016 and for that reason; we have process a refund for the last payment processed on 5/7/2016 as a onetime courtesy. We respectfully consider this matter closed. Regards, Compliance Coordinator Locus Telecommunications LLC.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I will note that I have contacted this business several times since the refund was apparently approved and not one person notified me I would be getting the refund. Had I been notified, I would not have continued to inquire.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Locus Telecommunications should really train their customer service representatives to be more helpful and to resolve customer problems instead of forcing customers to file complaints with Revdex.com though.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com ID# [redacted]) In response to above referenced matter, we extend our genuine apologies for any inconvenience Mr. [redacted] may have individually experienced. I reassured him/her that Locus Telecommunications (H2O Wireless) remains committed to customer...
satisfaction. Our records indicated that Mr. [redacted] Signed up for auto recharge program, unfortunately his credit card was charge at the time of the following billing cycle. The first charge of $27.00 was refunded. We have process a refund for the second and last recharge, a total of $27.00 Please allow 3 to 7 days for the credit to reflect in the credit card account depending on the financial entity. In light of the above-summarized we’ll proceed to consider this matter closed. Regards, Compliance Coordinator Locus Telecommunications, Inc.
In response to the above reference matter we apologize to Mr. [redacted] for any inconvenience or misunderstanding that he may have experienced. I reassure him that Locus Telecommunications remains committed to Customer’s satisfaction. In light of such inconvenience I have extended account number [redacted] and extra month as requested. The new expiration date is 08/15/2015 If Mr. [redacted] still needs to request his logs. He can contact us via email to [redacted] for further instructions on how to retrieve such records. The above being said, we respectfully consider this matter effectible closed.
March 22, 2016 Revdex.com Re: Complaint ID# [redacted] In response to the above reference ticket number, we would like to apologize for any inconveniences you might have experienced with our service. I reassure you that Locus Telecommunications (H2O Wireless)...
remains committed to customer satisfaction. Our records indicate that our shipping department received the device and has created a refund to your account in the amount of $85.00 Please allow 3 to 7 days for the credit to reflect in your account depending on your credit card financial entity. Note: Shipping charges are not refundable as per our terms and Conditions state: (4) Restrictions & Fees Prepaid account balances and original shipping and handling fees are not refundable. [redacted] 1. If any device is not returned in like-new condition, the device will not be eligible for a refund and may be returned to you at your cost 2. If a SIM Card or accessory is missing, you will be charged a restocking fee of (15)% of the purchase price (except where prohibited by law) but may still be eligible for a refund on the device. 3. If a Hard Card is missing/scratched/used, the Hard Card will not be eligible for a refund. Our records indicate that the issue has been satisfactory resolved. We respectfully consider this case closed. Regards, Compliance Coordinator Locus Telecommunications LLC
Revdex.com RE: Complaint ID# [redacted] We thank Mr. / Mrs. [redacted] for allowing us to review this matter. We apologize for any inconveniences he/she might have experience. Locus Telecommunications (H2O Wireless) remains committed to customer satisfaction. ...
Mobile number [redacted] service was interrupted for an outage from our underlying service provider. All numbers affected were restored and we were and balances were updated right after restoration. Our records do not show any extra payment from Mr. / Mrs. [redacted]. We respectfully ask that if there is proof of payment at that time of restoration please provide that to us to further investigate. We respectfully will consider this matter close, unless we hear otherwise. Regards, Compliance Coordinator Risk Management Department Locus Telecommunications, LLC.
Revdex.com ID# [redacted] (Mr. / Mrs. [redacted]) In response to above referenced matter, we would like to extend our apologies for any misunderstandings. I reassured Mr. / Mrs. [redacted] that Locus Telecommunications (H20 Wireless) remains committed to our customer satisfaction. Our...
records indicated that Mr. / Mrs. [redacted] purchased air time for mobile number [redacted] on three separate occasions between 2/01/2016 and 2/17/2016. Records further indicate that there was one void transaction on 2/7/2016. We have not find any unauthorized transactions. In light of such, we respectfully consider this matter closed, unless we hear otherwise. Regards, Compliance Coordinator Locus Telecommunications, Inc.
Complaint: [redacted]
I am rejecting this response because:
I have emailed customer service several times with proof of bank statements. I also have several emails from the company stating that I was refunded on Nov. 22 but that refund was never issued. I am attaching a copy of that bank statement and will also send in all the emails. Its going on two months now still nothing but the run around.
Regards,
[redacted]
[redacted] Re: Revdex.com ID# [redacted] In response to the above referenced matter I extend our apologies for any misunderstanding or inconvenience that you may have...
experienced. I reassure you that Locus Telecommunications (H2O Wireless) remains committed to customer satisfaction. Our records further show MDN ###-###-#### was enjoying all plan—corresponding features, until it was deemed to have breached the “Terms” of our service regarding “Unlimited Plan Abuse” as outlined at [redacted]... It was for this exclusive reason that any plan-corresponding feature and or the service itself was interrupted. Records further showed that the last time air time was added to his account was on 12/01/2016; however we were not able to find any direct purchases through Locus Telecommunications. And because you purchase seems to involve a third party, we cannot issue any refund. Note: service to the phone will continue only to make and receive phone calls and texts but will not have any data access until the airtime expires. Once the airtime expires the service will be completely interrupted. (Your number will be available to port out as long as the account is active) In light of the above summarize we’ll respectfully consider this matter closed. Regards, Compliance Coordinator Legal Department Locus Telecommunications LLC
August 29, 2016 Revdex.com Re: ID# [redacted]) In response to the above reference ticket number, we would like to apologize for any inconveniences you might have experienced with our service. I reassure you that Locus Telecommunications...
(H2O Wireless) remains committed to customer satisfaction. Our records indicate that customer purchased a starter kit and not the $30.00 monthly card. the issue was brought up to our billing department. records further showed that a billing representative provided a credit to customer account [redacted] for the amount of $30.00 on August 19, 2016. Our records indicate that the issue has been satisfactory resolved by way of Customer Service. We respectfully consider this case closed. Regards, Compliance Coordinator Legal Department Locus Telecommunications LLC
Complaint: [redacted]
I am rejecting this response because: Ricardo makes reference to the warranty on the sim card expiring. However, as the card is not working properly, I've effectively lost over $80 of the $100 I paid for a one year prepaid plan with H2O Wireless.Ricardo suggests that I purchase a new sim card. I have a question of Ricardo regarding this. If I purchase a new sim card will I be able to have the new sim card assigned the same phone number as the old sim card? Also, will my prepaid annual plan be carried over to the new sim card? If the answer to both questions is yes, I will be satisfied. However, I would appreciate Ricardo giving me full details of how to assign the new sim card my "old" phone and how to have is work with my already purchased prepaid annual plan.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to thank Locus for taking the time to work this problem out with me and doing the right thing. I will keep an eye out for my refund and will consider this matter closed when it arrives. Thank you Revdex.com for facilitating this resolution.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mrs. [redacted] Re: Revdex.com ID# [redacted] In accordance with and in response to the above-referenced matter, we would like to thank you for allowing us to review this issue. I reassure him that Locus Telecommunications (H2O Wireless) remains...
committed to customer satisfaction. Our records indicate that Mobile Number [redacted]4 was activated on 7/21/2015 under pay as you go plan and a 100.00 full year prepaid card was added. However the expiration date for that plan was 7/20/2016. And you refilled again on 7/27/2016 seven day s after expiration date. Our terms and conditions state: Charges. You agree to have your prepaid account debited for all usage and other charges associated with your Device, even if you were not the user of, and did not authorize, its use. Charges include, without limitation, monthly recurring access charges, charges based on actual usage and all applicable taxes and regulatory fees. You agree that we may deduct from your account balance all federal, state and local taxes, fees, and other assessments that we are required by law to collect and remit to the government on the Service we provide you. Directory assistance, premium SMS, no answer/busy transfer, caller ID, caller ID block, and roaming not available with any plan. 3-way calling, call forwarding, call waiting, and voicemail features included; talk rates apply where applicable. When calling outside the U.S., additional charges will apply. Advertised international rates may not apply to calls made to foreign mobile phones or to off network/special locations and in some instances may be higher. International talk credit does not roll over upon monthly plan expiration; credit cannot be replenished if used prior to the expiration of your monthly plan. For pay as you go plans, international calls are charged at the applicable international rate plus airtime, except for select international destinations that are included at no extra charge (i.e. airtime charge only). Restrictions on certain countries may apply. All plans, rates and fees are subject to change without notice. For current charges and fees, call Customer Service or visit www.h2owirelessnow.com We apologize for any misunderstanding or inconvenience he might have caused. In response to your inquiry we processed a onetime credit of $30.00. Please note the expiration date has not been change. And you need to refill at before expiration date. The above being said, we respectfully consider this matter closed. Regards, Compliance Coordinator Locus Telecommunications LLC
Complaint: [redacted]
I am rejecting this response because:
I don't think I should lost my data because I wasn't told that in the beining .I called over 100 times note the 12 months why wasn't I told then .then they hang up on you ..upgraded my service because I been got the sim card a month ago.. I request it
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I do expect to receive the full $90.00 refund as told to the Revdex.com. At the current date 1/31/16 and time I have only received half ($45).
Regards,
[redacted]
In response to the above referenced matter I open by re-extending our genuine apologies to Mr. [redacted] for any confusion or misunderstanding that he may have individually experienced. I reassure him that despite what his individual experience may have led him to believe we remain...
committed to customer satisfaction.In conjunction with said commitment we advise that the relevant H2O Wireless GSM Prepaid mobile number ###-###-#### is currently active.Our records further show that prior to such, it enjoyed all plan—corresponding features, until it was deemed to have breached the “Terms”of our service regarding “Unlimited Plan Abuse” as outlined at https://www.h2owirelessnow.com/mainControl.php?page=Tc#authorized...It was for this exclusive reason that any plan-corresponding feature and or the service itself was previously, temporarily interrupted. Locus Telecommunications, Inc. (LTI) is subject to numerous regulations imposed by the Federal Communications Commission (“FCC”). as Customer Proprietary Network Information (“CPNI”) Locus Telecommunications is required to adhere to regulations regarding the use, protection and disclosure of customer information. In addition to such and exclusively due to the limited resources granted to us by the underlying carrier, [whose service we resell], we cannot offer any tracking, GPS, Internet connectivity or cell site/tower information. Unfortunately, we cannot provide additional data to Mr. [redacted]’ wireless plan because the system is not manageable by adding or subtractingdata manually, however due to all the inconveniences and misunderstandings, I have provided an additional $10.00 of International allowance for Mr. [redacted] to use.That been said we will respectfully consider this matter closed.
August 29, 2016 Revdex.com Re: ID# [redacted]) We extend our apologies to Mrs. [redacted] for any inconveniences she might have experience. We reassure her that Locus Telecommunications (H20 Wireless) remains committed to customer satisfaction. We were not...
able to establish an account with Mrs. [redacted] because the account number or order was not provided in the complaint. In an effort to assist we contact her twice via email. But we did not receive any response. We respectfully ask our customer to please provide the account number by way of e-mail to [redacted] Regards, Compliance Coordinator Locus Telecommunications LLC