Louisiana Glass

Complaint: [redacted] I am rejecting this response because: I don't think I should lost my data because I wasn't told that in the beining .I called over times note the months why wasn't I told then .then they hang up on you ..upgraded my service because I been got the sim card a month agoI request it Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not been refunded the $35 charge from October. I am attaching the screen shot showing the payment was deducted and where it was taken from my balance as well as the emails I received from customer service in regards to being refunded. I was never refunded even though I was told multiple times that I was. Regards, [redacted]

We thank MrReid for allowing us the opportunity to potentially clarify any lingering misunderstanding or confusion pertaining to his [and his Mother's] unfortunate and individual situation, and I respectfully reassure both that we remain committed to satisfaction despite what any inadvertent delays in followiwith his/her most recent communication with us may suggest.The above said and having thoroughly reviewed our internal records I respectfully advise that while we continue to genuinely empathize with their unfortunate situation, we only see single replenishments occurring on the herein-discussed H2O Wireless GSM prepaid mobile number during the relevant calendar period Said replenishments systematically occurred on 12/12/16, 01/11/17, 02/10/17, 03/12/17, 04/11/and 06/10/(I didn't find any for May-2017) and they stem from said mobile numbers enrollment under our autorecharge (ARC) program We do not see any evidence of any other payments or replenishments occurring from alternate sources (or otherwise) during the same calendar period *H2O prepaid services were rendered for all aforementioned ARC payments.It's because of our herein-summarized findings and due to the fact that we don't own, nor operate any retail locations [meaning that we cannot access external records, nor do we have influence nor authority over said business, nor their individual refund policies] that we remain unable to issue any refunds, nor extend any feasible assistance We continue to implore Mr*** and or his Mother that they seek assistance or refunds from the respectively involved 3rd party retail location(s).I hope that this proves to be the clarification that may have been previously missing and note that in conjunction with my opening statement and as a closing good faith gesture I've taken the liberty of granting a complimentary month of H2O prepaid service under the herein-discussed H2O prepaid mobile number and have adjusted the corresponding ARC account accordingly, bringing said numbers new expiration date and next ARC execution date to 08/10/17, from the former 07/10/Sincere Regards,Ricardo B [redacted] , SrManagerCustomer Relations

Good Day,Firstly, I apologize for any confusion caused by my "reference" to our online stores 14-Day Money Back Guarantee policy and note that at no point did I mention the word "warranty" That said and to hopefully clarify matters, I note that "if" our valued customer was to opt to purchase a new, free and clear (meaning, non-activated and having NO mobile number assigned to it), compatible, H2O Wireless GSM SIM (at his/her expense), all that would need to be done thereafter is for him/her to request a SIM change of our support staff at ###-###-#### between our hours of operation *Note: He/she would need his/her(a) current mobile number of ###-###-####, be privy to his/her old H2O SIM card number, be privy to his/her new H2O SIM card number and answer a few questions which would then be posed by our staff in order to authenticate him/her as the legitimate end user (since our services don't involve traditional contracts or billing statements).All in all, the "Sim Change" essentially entails what it sounds like it would entail, we'd (on our back end) would simply replace one SIM with the other Such process would NOT impact the SIM-corresponding H2O prepaid mobile number, nor it's corresponding plan/balance The MDN and any then-corresponding plans/balance would then be on his/her new H2O SIM That's all.However and understandably, this SIM change would need to occur before the aforementioned service expiration date of 04/13/ In fact, the sooner the better, so that our valued customer may resume enjoying our herein-discussed service(s), which continue to be rendered to his/her current SIM If not done before such date, and or if the currently available plan/balance is depleted prior to such, then the SIM change would be for not, as a new plan/recharge would then be required and he/she would run the risk of having said mobile number lost to recycling by the underlying carrier.I hope that this helps clarify matters and I emphatically note that regardless of how our valued customer should opt to proceed, we continue to be unable to support any devices that are not H2O Wireless GSM compatible cellphones, to include the "burglar alarm system" that he's referenced Meaning, that "if" he/she should opt to ignore such and nevertheless attempt to use our herein-referenced prepaid service(s) for such unsupported needs, then, he/she does so at his/her sole discretion, understanding that his/her experience is not supported, nor guaranteed and that no type of refund or compensation will be entertained.I hope that this proves to be more clear, as I otherwise remain at everyone's disposalRegards,Ricardo Barreras, SrManagerCustomer Relations Department

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

November 23, [redacted] ***First we would like to extend our sincere apologies for any inconveniences [redacted] might have experienced while trying to use our productI reassure her that Locus Telecommunications (H2O Wireless) remains committed to customer’s satisfactionOur records indicate that the bolt device that [redacted] ordered from us was mailed to the wrong address due to a numeric address error I contacted [redacted] to make arrangements to place a new order for the bolt device; however I explained to her that her credit card will have to be charge again to add air time to the device in order to be active [redacted] said she would call me back to make sure her credit card had enough funds to cover for the airtime charge I waited several days; unfortunately she did not call me back.We are looking forward to make business with [redacted] ***, until then, we would respectfully consider this matter closed.Regards,Compliance CoordinatorRisk ManagementLocus Telecommunications, Inc

we contact Mr [redacted] and we are in the process of providing him with a check since he was never able to use the recharge card

We thank everyone for allowing us to review this isolated and highly unusual matter and extend our sincere apologies for any inadvertent confusion or mutually undesired experiences We reassure everyone that we remain committed to customer satisfaction.That said and having since reviewed such matter in greater detail, I'm compelled to emphasize that Locus is equally committed to safety and security Particularly where credit card fraud is the subject matter.Regrettably, yet understandably we act very swiftly when/where a risk presents itself in order to mitigate any additional vulnerability, both to us (Locus) and the involved debit/credit card holder It was in alignment with the latter that the service under the herein-discussed H2O Wireless GSM prepaid mobile number was cancelled, I.ebecause we received a Merchant Chargeback under the description of FRAUD-CARD ABSENT ENVIRONMENT involving a debit/credit card which was used to previously replenish said mobile numberWhile the service may not be restored, the number itself remains available for PORTING OUT if the complainant should so desire To that, I note that a separate email containing the PORT OUT process-required ACCOUNT NUMBER and PASSWORD will be sent to the complainant outside of this public forum to facilitate such and note that he'll simply need to initiate a PORT IN process with his/her desired service provider at his/her earliest convenience and before the number commences it's recycling process on our end.We thank everyone for understanding our position on this matter and note that we'll proceed to consider this matter to be effectively closed as the most recent payment was essentially reversed as a direct-result of the herein-referenced Merchant Chargeback and any other matters pertaining to externally processed payments would need be addressed with the originally involved external, third partiesRegards, [redacted] , SrManagerCustomer Relations

In response to above referenced matter, we extend our genuine apologies for any inconvenience Mr/ Mrs [redacted] may have individually experienced I reassured him/her thatLocus Telecommunications remains committed to customer satisfaction.Our records indicated that Mr [redacted] was attempting to purchase a SIM Card in our official website transactions reported to failed, however those transaction were processed while we were life testing our PayPal gateway or handset purchases, it seems the gate way was not communicating properly by allowing purchase under the set amountWe have process a refund to his credit card for two $transactions a total of $to the credit card Please allow to days for the credit to reflect in the credit card account depending on the financial entity.In light of the above-summarized we’ll proceed to consider this matter to be effectible closed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to thank Locus for taking the time to work this problem out with me and doing the right thingI will keep an eye out for my refund and will consider this matter closed when it arrivesThank you Revdex.com for facilitating this resolution Regards, [redacted]

Revdex.com RE: ID# [redacted] ( [redacted] ) We would like to thank you for allowing us to review this matterWe reassure you, that Locus Telecommunications (H2O W ireless) remains committed to ethical business practices and customer satisfaction alike Our internal records indicated that account ###-###-#### is currently active; our records further showed that customer added minutes on 12/30/and the expiration date will be 1/31/(as per the attached) Our terms and conditions state that the day you add minutes should count as part of the days Expiration and Prepaid Refills H2O Wireless Monthly plans are good for a period of days at the applicable charge and expire at 11:p.mC.S.Ton the 30th day; when you first activate a Monthly plan, the day the plan is activated counts as the first full day and counts towards the first days, accordingly, during the first month of activation, your Monthly plan may be less than a full days depending on the time of plan activationH2O Wireless Pay As You Go plans and H2O BOLT plans expire in accordance with the expiration date provided with your purchased refill card.If you switch between plans, the features and Airtime days associated with your prior plan will no longer be availableIf you recharge a Pay As You Go plan before expiration, remaining Airtime minutes and Airtime days will stackIf you recharge a Monthly plan before expiration, only Data will stack (up to 5GB)Stacking is not available for H2O BOLT plansCredits to your prepaid account will be valid for a limited time from purchase, in accordance with the terms of your plan and/or the expiration date provided in conjunction with your purchased refill cardIf your account balance falls to zero while you are on a call, the call will be disconnectedIf your account is inactive, you will not be able to utilize your wireless device for any purposeYour account and phone number will be cancelled if the balance remains at $for consecutive days or moreH2O refills can only be used with H2O DevicesCredits cannot be transferred from one account to another If your account becomes inactive, we may de-activate your account and you may lose your phone numberIf you wish to use Services after your account has been de-activated, call Customer Service for reactivationThere may be a charge to reactivate and we cannot ensure that the same phone number will be availablehttps://www.h2owirelessnow.com/mainControl.php?page=Tc Due to any misunderstanding we have extended days to the expiration date to both accounts as a one-time courtesy credit That being said, we’ll proceed to consider this matter respectfully closed Regards, Compliance Group Legal Department Locus Telecommunications, Inc

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: after months of this nonsense, I'm still unable to recieve certain text sms messages that hwireless has control ofI have made a port request to hwireless on [redacted] behalf with both [redacted] and hwireless reps on the phone at the same time and hwireless has still not released that portion of the wireless serviceAfter months of wasted time and absolutely no responses from hwireless after I was promised at least differ times that a rep or supervisor would contact me I've heard nothing from themBesides this response to the Revdex.com that's the only thing I've heard from themThis is not a one time mistake, and frankly this type of service and and customer relations is just bad business! So now me ,the consumer is once again left stuck! As I write this I'm still fighting to get my cell phone service fully restoredTotally unacceptable! January I'm still without sms text messaging because hwireless still has control over itI am both frustrated and disgusted with hwireless! I've had this same number for close to years with all work and business contacts not being able to reach me via textI don't want to lose this number because the total incompetence of hwireless Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Complaint: [redacted] I am rejecting this response because: 1.) While I do appreciate that I was able to port out my number to another carrier, it was in no way helped by your companyI was led to believe by two different "customer service representatives" from your company that my number could not be used againIf, as in your response, you are truly committed to customer service and you have terminated someones account why not inform them that they can still use their number but with a different carrier? If I had not found a one line answer from your company to a previous customer with this same complaint, buried among the many against your company, I would have lost my number of years because I was told "The number is frozen and your only recourse is to open a new account with a new phone number"Like I would ever do business again with a company that has treated me so poorly 2.) Now to address the "Third Party" response regarding the H2o refill card I purchased from 7-to recharge my account like the recording from your company told me to doIt did not say "contact H2o due to a problem with your account" or "This number is no longer a valid h2o number", it said "Recharge your account now"So I will try to take my Recharge card, that I scratched to refill my phone leaving the code exposed, back to 7-but your company received my money from this card and I'd be surprised if they will entertain a refund and further surprised if you have systems in place to allow the refund of an unused but scratched recharge cardI will not walk away and be bullied out $by a corporation with such poor business practicesIf I am granted a refund I will update this complaint and if I am not you will hear from me until, at the very least, I am given a refund.Regards, [redacted]

Response: Revdex.com Re: Ticket# [redacted] (Mr [redacted] ) We extend our apologies to Mr [redacted] for any inconveniences while trying to use our productThe port in request was process from our sided, unfortunately we ca not speak on behalf of Third party service providerThe matter has been resolved by successfully porting out your number to [redacted] Unfortunately we were not able to refund since he had already process a charge back directly with his credit card companyIn light of the above summarize we’ll proceed to consider this matter closedRegards, Compliance Coordinator Legal Department Locus Telecommunications, LLC

Revdex.comRE: Complaint ID# [redacted] In accordance with and in response to the above-referenced matter, we thank Mr [redacted] for allowing us to review this matter We reassure him that Locus Telecommunications, Incremains committed to ethical business practices and customer satisfaction alike.Mr [redacted] mention a problem in regards to the MMS We do not recommend for our customers to jailbreaking devices instead we encourages the use of native messaging platforms such as iMessageWe apologize for any misunderstanding in this regard.Our records indicate that MDN ###-###-#### is no longer under any Locus Telecommunications services, however it appeared in our system’s history as the number being successfullyreleased and ported out on June 5, Mr [redacted] was not able to use our serviceUnder those circumstances we have process a refund to the original credit card used for those purchases made directly from us in a total amount of $In addition, since the SIM card was purchased through a third party, He told us via email not to worry about that particular purchaseThe above being said, we respectfully consider this matter closed

Good Day, I thank all concerned parties for allowing us to review this matter and thus, extend my sincere apologies to all for any inadvertent confusion, as Locus/H2O provides prepaid "service" to it's valued customers by way of an H2O service-corresponding SIM, and not that of a given device (aka phone) Meaning, that "if" a valued customer should encounter difficulties with their respective "device" (aka phone), the option of simply transferring the SIM (aka "service") to another, H2O compatible device is available, as was the case with this scenario as Locus/H2O continued to provide "service" to the related SIM throughout.Beyond the above and as is concisely stipulated within our official TERMS at [redacted] where "coverage is concerned [if in fact that played an unfortunate factor], "We do not guarantee the availability of the wireless network or any services.'In any event and contrary to what our former, valued customer was led to temporarily believe, we remain committed to customer satisfaction, and in conjunction with such and although our service remained available to the relevant H2O SIM, I've gone ahead and have approved the issuance of $on the original form of payment as a good faith, one-time exception I ask that our former, valued customer kindly allow 3-business days for such to post on his card-issuers side.In light of the above and as the herein-discussed number has now been effectively cancelled, we'll understandably proceed to consider this matter to be effectively resolved and closedRegards,Ricardo B [redacted] , SrManagerCustomer Relations Department

We thank Mr [redacted] for allowing us review this matter and extend our apologies for any inconveniences our business decisions might be causing himI reassure him that Locus Telecommunications, Inc(HWireless) remains committed to customer satisfaction.H2O Wireless is upgrading its service to offer fast speeds on a new 4G LTE network with nationwide coverageIt will feature a powerful mobile hotspot device and offer a SIM card to usewith compatible devices to take anywhere.We regret to inform our customer that we won’t be able to use the same underlying carrier’s network Due to the upcoming changes, the BOLT Spider Mini and the Flash will not be compatible with the new network and will be discontinuedHowever, service will be continued for current customers activated before April 17, The last day of services for those devices will be September 30, The last day they will be able to recharge will be August 31, We notified all Distributors prior to April 17, and notify our customers whenever they contact our customer service department or when they access our official websitehttps://bolt.h2owirelessnow.com/mainControl.php?page=noticeMr [redacted] purchased several devices right before April 17, 2015; however it seems he did not attempt to activate those devices until several weeks after April 17, 2015; unfortunatelyactivations were not being accepted at that timeIn regards to Bolt device refund request, it appears that Mr [redacted] obtained our products from a local retail storeSince his complaint involves a third party business entity and not a purchase directly from Locus Telecommunication Inc., we respectfully suggest, for him to contact the third party business and follow theirreturn/exchange policySince Mr [redacted] mentions on his complaint that he purchased the devices for commercial purpose, we would like to remind him that as stated in our terms and conditions, Hservices are solely for purposes of non-commercial use Had he activated the devices, they would have been used for an improper purpose [redacted] If you have any further questions, please do not hesitate to contact us.R