Initial Business Response /* (1000, 8, 2015/06/01) */
Contact Name and Title: *** ***, Office Mgr
Contact Phone: XXXXXXXXXX
Contact Email: ***@archwayone.com
*** Response
We sold Mr*** a project to repoint (tuckpointing) his brickHalf a day in to the first day of work it
occurred to him that he wanted to change the grinding styleWe always grind a flat flush style but there are two more ways to grind; Concave and V-Style, which we don't recommendMr*** wanted us to do a concave style at first and again another day later he changed his mind and preferred the V-Style instead after work began at that point we were far along but agreed to do so to please Mr*** but also expressed our concern with such styleThe next issue was the grinding depthGrind is to be 1/2", 3/4" deep but Mr*** claimed first it was not deep enough then not wide enoughMr*** was very difficult and was there with a measuring tape delaying the workers and even grabbing the tools and attempting to work with them, to the point our crew refused to continue work on his propertyAnother crew was assigned but it became a bigger and harder job when nothing would satisfy Mr***We have tried hard to work with Mr*** but weren't able to make him happyArchway *** make an appointment with Mr*** to try and come up with a solution
Initial Consumer Rebuttal /* (3000, 10, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At the beginning I told Tim I wanted the same look Design that the brick mortar already had on my home which at that time I did not no what that wasBut Tim I assumed didLater Tim told me it was v styleThe contract I signed was for grinding old mortar out and replacing it with new mortarThe first day of the project the workers where ready to add mortar with out grinding so I stopped them and showed them the contract was for grinding they said they would return cause they did not have the equipment to grindSecound day they grinded old mortar 50% of the house third day they started appling mortar flush not v pattern to 5% of the house which again I stopped them and said that is not what I wanted and called archway to let them know they said they would take care ofI also told the workers and they told me don't worry it will look goodAgain at this point only 5% of the house had mortar they went ahead and applied mortar anywayWhen I got home the mortar was applied flushagain called archway Tim said he would come outI told him, that is not what I wanted and he agreed to remove the mortar I also told him the grinding was not the full width of the mortar or depth there was a lip of mortar left behind in many place which were not 3/of a depth So the workers came out again and I watched them grind the mortarI can't stress this enoughnot at any time did I take there tools and try to use them if anything I had to lend them my stepladder cause the worker was standing on a bucket grinding the mortar off the house which caused a lot of face brick damageSecound crew was never sent or seen at my property if they where I was not told about itI did have a meeting with scot which told me we would continue the workWork has continued but have to see how much of the damaged face brick will be noticeable after tuck pointing is completed
Final Consumer Response /* (2000, 20, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Respectively Yes I SETTLED with archway
Final Business Response /* (4000, 18, 2015/07/14) */
We have settled with Mr***
*** ***
Office Manager
(XXX) XXX-XXXX
Initial Business Response /* (1000, 8, 2015/06/01) */
Contact Name and Title: *** ***, Office Mgr
Contact Phone: XXXXXXXXXX
Contact Email: ***@archwayone.com
*** Response
We sold Mr*** a project to repoint (tuckpointing) his brickHalf a day in to the first day of work it
occurred to him that he wanted to change the grinding styleWe always grind a flat flush style but there are two more ways to grind; Concave and V-Style, which we don't recommendMr*** wanted us to do a concave style at first and again another day later he changed his mind and preferred the V-Style instead after work began at that point we were far along but agreed to do so to please Mr*** but also expressed our concern with such styleThe next issue was the grinding depthGrind is to be 1/2", 3/4" deep but Mr*** claimed first it was not deep enough then not wide enoughMr*** was very difficult and was there with a measuring tape delaying the workers and even grabbing the tools and attempting to work with them, to the point our crew refused to continue work on his propertyAnother crew was assigned but it became a bigger and harder job when nothing would satisfy Mr***We have tried hard to work with Mr*** but weren't able to make him happyArchway *** make an appointment with Mr*** to try and come up with a solution
Initial Consumer Rebuttal /* (3000, 10, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At the beginning I told Tim I wanted the same look Design that the brick mortar already had on my home which at that time I did not no what that wasBut Tim I assumed didLater Tim told me it was v styleThe contract I signed was for grinding old mortar out and replacing it with new mortarThe first day of the project the workers where ready to add mortar with out grinding so I stopped them and showed them the contract was for grinding they said they would return cause they did not have the equipment to grindSecound day they grinded old mortar 50% of the house third day they started appling mortar flush not v pattern to 5% of the house which again I stopped them and said that is not what I wanted and called archway to let them know they said they would take care ofI also told the workers and they told me don't worry it will look goodAgain at this point only 5% of the house had mortar they went ahead and applied mortar anywayWhen I got home the mortar was applied flushagain called archway Tim said he would come outI told him, that is not what I wanted and he agreed to remove the mortar I also told him the grinding was not the full width of the mortar or depth there was a lip of mortar left behind in many place which were not 3/of a depth So the workers came out again and I watched them grind the mortarI can't stress this enoughnot at any time did I take there tools and try to use them if anything I had to lend them my stepladder cause the worker was standing on a bucket grinding the mortar off the house which caused a lot of face brick damageSecound crew was never sent or seen at my property if they where I was not told about itI did have a meeting with scot which told me we would continue the workWork has continued but have to see how much of the damaged face brick will be noticeable after tuck pointing is completed
Final Consumer Response /* (2000, 20, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Respectively Yes I SETTLED with archway
Final Business Response /* (4000, 18, 2015/07/14) */
We have settled with Mr***
*** ***
Office Manager
(XXX) XXX-XXXX