Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This letter is in response to Mr. [redacted]’s complaint received January 4, 2016, from the Revdex.com regarding his membership with the Louisville Athletic Club. Mr. [redacted] originally signed a membership agreement on December 16, 2015 and therefore, agreed to all the terms stated in the agreement. I...
would like to make it known that our membership agreement is in full compliance with the laws of the Commonwealth of Kentucky. According to our membership agreement that Mr. [redacted] signed upon joining, “Membership dues and fees are non-refundable. Any failure to regularly attend The Health Club does not relieve the Buyer of any obligations under this agreement. No pro-rata refunds are given. If you are eligible to cancel your membership by giving a 30-day written notice, it is understood that you will pay any and all dues scheduled for payment within that thirty day period.” The agreement itself also encourages perspective members to read all sections before signing. Our records indicate that Mr. [redacted] contacted our club via the website on December 24, 2015 at 9:01pm. Mr. [redacted] voiced his dissatisfaction with our methods of providing our holiday hours to our members. The adjusted schedule was posted on our social media pages, website, and signs were posted in the club for 3 weeks leading up to December 24, 2015. We strive to make all our members experiences enjoyable. After discussing the matter with the Area Director and President of the company, we will be contacting Mr. [redacted] to alert him that not only his 30 day notice has been waived, but he will be receiving a full refund of the $19.99 he made for his initial payment with us. We appreciate Mr. [redacted]’s membership with us and wish him nothing but the best with regard to his future fitness endeavors. Please let us know if we can be of any further help. Sincerely, [redacted] General Manager Louisville Athletic Club VII [redacted]
Dear Revdex.com: This letter is in response to Mr. [redacted]’s complaint received November 11, 2016 from the Revdex.com regarding his membership with the Louisville Athletic Club. Mr. [redacted] originally signed a membership agreement on December 27, 2014 on...
month-to-month terms and therefore, agreed to all the terms stated in the agreement. I would like to make it known that our membership agreement is in full compliance with the laws of the Commonwealth of Kentucky. According to our membership agreement that Mr. [redacted] signed and initialed, “The membership will automatically renew” for the rate stated on the agreement of $39.98 per month for himself and secondary member [redacted], each person accounting for $19.99 of that price. It then clearly states, “Membership dues and fees are non-refundable. Any failure to regularly attend The Health Club does not relieve the Buyer of any obligations under this agreement. No pro-rata refunds are given. If you are eligible to cancel your membership by giving a 30-day written notice, it is understood that you will pay and all dues scheduled for payment within that thirty day period.” The cancellation can be done through certified mail or in person. The agreement itself also encourages perspective members to read all sections before signing. Since receiving written notice through the Revdex.com of his intent to cancel I will be emailing him a copy of cancellation with last invoice of obligation, total amount due, and last day of access to the facility. This however does not relinquish him of any debt to Louisville Athletic Club. Furthermore, the agreement also clearly states that failure to regularly attend the health club does not relieve the Buyer (Mr. [redacted]) of any obligations under this agreement. It is solely the member’s responsibility to maintain the condition of their account and adhere to the terms of the agreement. Mr. [redacted] currently owes $149.94 which we are actively trying to collect with no damage at this point to his credit history. However, this debt is scheduled to be turned over to a collection agency sometime after the next 30 days at which time it is their business practice to report the debt to various national credit bureaus as well as adding on collection fees. We strongly encourage Mr. [redacted] to settle his debt owed before this takes place. He can do so by contacting our home office at ###-###-#### and asking for [redacted] who he has previously spoken with. We appreciate Mr. [redacted]’s membership with us and wish him nothing but the best with regard to his future health and fitness endeavors. Please let me know if I can be of any further assistance. Sincerely, [redacted] General Manager Louisville Athletic Club VII
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This letter is in response to Mr. [redacted]’s complaint received January 4, 2016, from the Revdex.com regarding his membership with the Louisville Athletic Club. Mr. [redacted] originally signed a membership agreement on December 16, 2015 and therefore, agreed to all the terms stated in the agreement. I...
would like to make it known that our membership agreement is in full compliance with the laws of the Commonwealth of Kentucky. According to our membership agreement that Mr. [redacted] signed upon joining, “Membership dues and fees are non-refundable. Any failure to regularly attend The Health Club does not relieve the Buyer of any obligations under this agreement. No pro-rata refunds are given. If you are eligible to cancel your membership by giving a 30-day written notice, it is understood that you will pay any and all dues scheduled for payment within that thirty day period.” The agreement itself also encourages perspective members to read all sections before signing. Our records indicate that Mr. [redacted] contacted our club via the website on December 24, 2015 at 9:01pm. Mr. [redacted] voiced his dissatisfaction with our methods of providing our holiday hours to our members. The adjusted schedule was posted on our social media pages, website, and signs were posted in the club for 3 weeks leading up to December 24, 2015. We strive to make all our members experiences enjoyable. After discussing the matter with the Area Director and President of the company, we will be contacting Mr. [redacted] to alert him that not only his 30 day notice has been waived, but he will be receiving a full refund of the $19.99 he made for his initial payment with us. We appreciate Mr. [redacted]’s membership with us and wish him nothing but the best with regard to his future fitness endeavors. Please let us know if we can be of any further help. Sincerely, [redacted] General Manager Louisville Athletic Club VII [redacted]
Dear Revdex.com: This letter is in response to Mr. [redacted]’s complaint received November 11, 2016 from the Revdex.com regarding his membership with the Louisville Athletic Club. Mr. [redacted] originally signed a membership agreement on December 27, 2014 on...
month-to-month terms and therefore, agreed to all the terms stated in the agreement. I would like to make it known that our membership agreement is in full compliance with the laws of the Commonwealth of Kentucky. According to our membership agreement that Mr. [redacted] signed and initialed, “The membership will automatically renew” for the rate stated on the agreement of $39.98 per month for himself and secondary member [redacted], each person accounting for $19.99 of that price. It then clearly states, “Membership dues and fees are non-refundable. Any failure to regularly attend The Health Club does not relieve the Buyer of any obligations under this agreement. No pro-rata refunds are given. If you are eligible to cancel your membership by giving a 30-day written notice, it is understood that you will pay and all dues scheduled for payment within that thirty day period.” The cancellation can be done through certified mail or in person. The agreement itself also encourages perspective members to read all sections before signing. Since receiving written notice through the Revdex.com of his intent to cancel I will be emailing him a copy of cancellation with last invoice of obligation, total amount due, and last day of access to the facility. This however does not relinquish him of any debt to Louisville Athletic Club. Furthermore, the agreement also clearly states that failure to regularly attend the health club does not relieve the Buyer (Mr. [redacted]) of any obligations under this agreement. It is solely the member’s responsibility to maintain the condition of their account and adhere to the terms of the agreement. Mr. [redacted] currently owes $149.94 which we are actively trying to collect with no damage at this point to his credit history. However, this debt is scheduled to be turned over to a collection agency sometime after the next 30 days at which time it is their business practice to report the debt to various national credit bureaus as well as adding on collection fees. We strongly encourage Mr. [redacted] to settle his debt owed before this takes place. He can do so by contacting our home office at ###-###-#### and asking for [redacted] who he has previously spoken with. We appreciate Mr. [redacted]’s membership with us and wish him nothing but the best with regard to his future health and fitness endeavors. Please let me know if I can be of any further assistance. Sincerely, [redacted] General Manager Louisville Athletic Club VII
From: [redacted] Sent: Monday, October 10, 2016 4:31 PM[redacted]Subject: Re: Your complaint has been receivedThis is now resolved.