Louisville City Football Club

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Louisville City FC
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the...

Complaint:
[redacted]
Staff Member:
Response:
From the time Louisville City starting accepting season ticket deposits it was clearly stated that all deposits were non-refundable. When we received the request for the refund we offered the customer the option to use the deposit towards single game tickets or merchandise. The club believed this to be a fair and reasonable solution to the request since the language that accompanied the transaction stated that the deposits were non-refundable. Louisville City will refund the customer the $50 deposit.
Sent on: 4/3/2015 9:15:31 AM