Louisville Emergency Medicine Associates, PSC

Mr [redacted] 's complaint has been reviewed I contacted our billing company to get the full details about the situation Mr [redacted] was originally treated 06/04/and the charges were billed to his insurance company The insurance company processed the claim on 06/22/and the patient was billed for the balance due on that date The patient made two partial payments on 07/13/and 08/12/ The billing company did not receive a payment in September and did not receive a payment by October 13th so they turned it over to the collection agency on October 17, It is my understanding delinquency is not reported to the credit bureau until a reasonable attempt has been made to contact the patient Upon the review of the details of the situation I believe the account has been handled in a reasonable manner Mr [redacted] is welcome to contact the collection agency to set up a partial payment plan if he is unable to pay the balance in full at this time Thank you for giving us an opportunity to review this complaint.Respectfully, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The healthcare provider did not make an attempt to contact me for the additional balance.I contacted the service provider and was told over the phone that after days unpaid balances are forwarded to collections.The October bill did not come directly from the service provider, it came from the collection agency.Giving patients only days and then sending them to a collection agency is absolutely rediculous.I contacted baptist where the services were rendered and even they mentioned that they don't send someone to collections that quickly.This actions against patients just isn't right! I can only imagine the amount of patients being sent to collections on a yearly basis.The numbers have to be astronomicalThis is not the right way to do business

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for allowing us an opportunity to respond to this complaint. I spoke with Ms*** 11/1/in regard to this issue. Our office billied the primary insurance on 07/22/On 07/30/the insurance responded they needed additional information from the insured before they
could process the claimOur office mailed statements to the patient on 08/03/2015, 08/31/2015, 09/28/2015, 10/26/and a final notice on 11/13/without receiving a response. On 02/19/one of the insurances paid and a notice was sent to the patient letting them know they had a balance of $at that time. Again we received no response of any kind from the patient and the account was turned over to our collection agency on 04/21/2016.We outsourced our billing as of 09/01/and no longer keep a staff to handle biling calls because it has been more than years since we handled the biling. If Ms*** had left a voice mail I would have happily returned her call. Our office filed both insurances and since she has the same company (***) for each policy actually they would have automatically transferred the claim to the secondary policy. Because the insurance payment was made via electronic media and it was after we stopped doing the billing I am not able to tell if the payment came from the primary or the secondary insurance policy because both policies are from the same company. If Ms*** had inquired about this date of service within a year period I would have been able to pull up the information on the insurance company website but they only provide information for the past years. I tried calling her insurance company but they will not provide the information via telephone due to the age of the claim. I have contacted our collection agency and cancelled the account and we have written off the $as a customer service gesture. The account was handled properly by our office and any issues could have been handled much more easily had the patient contacted us in a more timely manner

Mr. [redacted]'s complaint has been reviewed.  I contacted our billing company to get the full details about the situation.  Mr [redacted] was originally treated 06/04/2016 and the charges were billed to his insurance company.  The insurance company processed the claim on 06/22/2016 and the...

patient was billed for the balance due on that date.  The patient made two partial payments on 07/13/2016 and 08/12/2016.  The billing company did not receive a payment in September and did not receive a payment by October 13th so they turned it over to the collection agency on October 17, 2016. It is my understanding delinquency is not reported to the credit bureau until a reasonable attempt has been made to contact the patient.  Upon the review of the details of the situation I believe the account has been handled in a reasonable manner.  Mr [redacted] is welcome to contact the collection agency to set up a partial payment plan if he is unable to pay the balance in full at this time.  Thank you for giving us an opportunity to review this complaint.Respectfully,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]The healthcare provider did not make an attempt to contact me for the additional balance.I contacted the service provider and was told over the phone that after 30 days unpaid balances are forwarded to collections.The October bill did not come directly from the service provider, it came from the collection agency.Giving patients only 30 days and then sending them to a collection agency is absolutely rediculous.I contacted baptist where the services were rendered and even they mentioned that they don't send someone to collections that quickly.This actions against patients just isn't right! I can only imagine the amount of patients being sent to collections on a yearly basis.The numbers have to be astronomical.. This is not the right way to do business.