I was told they would NOT stop payment on the check I called the next day and was told it would researched and I would get a return call before anything was doneWithin a hour I called the business back and told them my husband was able to get the check from the address it was mailed toI deposited the check and days later was notified the check bounced My bank charged me a fee and I had to drive over min to pick up a second check [redacted] claimed she left me a message but according to the bank the stop payment was placed hours after I made the deposit That proves they put a stop payment AFTER I called to say the check was received The store acknowledge my calls stating I received the check but never notified me they stopped payment Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
In response to *** ***'s complaint, a check was immediately issued after the mattresses were returned to our Bedding Barnin ***, Ct. The check was mailed out to Mrs***. The following day Mrs ***, informed us that the address we sent the check to was the wrong address
and we needed to put a stop payment on it and re-issue. Bedding Barn complied, when we called Mrs ***to let her know a new check had been issued, she informed us that her husband had already received and cashed the first check sent out.At this time Mrs *** has her refund and Bedding Barn has the return of her mattresses
Complaint: ***
I am rejecting this response because:
Bedding Barn is being untruthful! The behavior that was displayed every phone call was unprofessional and unethical! I was told directly a new check would NOT be issuedThe day the check arrived I called multiple times, never was I told a new check was issued and there waitingA phone call stating the check was stopped was never made to me I had no clue the check was stopped until my bank told me They knew I was in a hurry to get my refund why would I let the check sit there for a weekWhy would I cash a bad check knowing it would cause me fees! Point blank the company lied to me
Sincerely,
*** ***
I was told they would NOT stop payment on the check. I called the next day and was told it would researched and I would get a return call before anything was done. Within a hour I called the business back and told them my husband was able to get the check from the address it was mailed to. I deposited the check and days later was notified the check bounced. My bank charged me a fee and I had to drive over 30 min to pick up a second check. [redacted] claimed she left me a message but according to the bank the stop payment was placed 24 hours after I made the deposit. That proves they put a stop payment AFTER I called to say the check was received. The store acknowledge my calls stating I received the check but never notified me they stopped payment.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
In regards to Mrs. [redacted]'s rejection, Bedding Barn issued the stop payment per Mrs. [redacted]'s request as a wrong mailing address was on the 1st refund check issued.A 2nd check was issued for Mrs. [redacted] to pick up at Bedding Barn, between the two transactions Mrs. [redacted]'s husband cashed the 1st check after we put the stop payment on it.Mrs. [redacted] called later in the afternoon and left a message with a sales associate that her husband cashed the check, never speaking to me or she would have been told that the stop payment she requested had been issued.Bedding Barn has been in business for 50 years, and customer satisfaction is our priority, which is why Bedding Barn did what Mrs. [redacted] asked of us.
Once again, Bedding Barn Inc. took care of Mrs. [redacted] in a very timely manor, from the point Mrs. [redacted] called and asked for a refund to the point where she received a refund check.Bedding Barn Inc. is a corporation that takes care of our customers with all concerns and or situations. Bedding Barn Inc. did as asked by taking back Mrs. [redacted]s' mattresses and returning her money to her. Sincerely[redacted]
I was told they would NOT stop payment on the check I called the next day and was told it would researched and I would get a return call before anything was doneWithin a hour I called the business back and told them my husband was able to get the check from the address it was mailed toI deposited the check and days later was notified the check bounced My bank charged me a fee and I had to drive over min to pick up a second check [redacted] claimed she left me a message but according to the bank the stop payment was placed hours after I made the deposit That proves they put a stop payment AFTER I called to say the check was received The store acknowledge my calls stating I received the check but never notified me they stopped payment Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
In response to *** ***'s complaint, a check was immediately issued after the mattresses were returned to our Bedding Barnin ***, Ct. The check was mailed out to Mrs***. The following day Mrs ***, informed us that the address we sent the check to was the wrong address
and we needed to put a stop payment on it and re-issue. Bedding Barn complied, when we called Mrs ***to let her know a new check had been issued, she informed us that her husband had already received and cashed the first check sent out.At this time Mrs *** has her refund and Bedding Barn has the return of her mattresses
Complaint: ***
I am rejecting this response because:
Bedding Barn is being untruthful! The behavior that was displayed every phone call was unprofessional and unethical! I was told directly a new check would NOT be issuedThe day the check arrived I called multiple times, never was I told a new check was issued and there waitingA phone call stating the check was stopped was never made to me I had no clue the check was stopped until my bank told me They knew I was in a hurry to get my refund why would I let the check sit there for a weekWhy would I cash a bad check knowing it would cause me fees! Point blank the company lied to me
Sincerely,
*** ***
I was told they would NOT stop payment on the check. I called the next day and was told it would researched and I would get a return call before anything was done. Within a hour I called the business back and told them my husband was able to get the check from the address it was mailed to. I deposited the check and days later was notified the check bounced. My bank charged me a fee and I had to drive over 30 min to pick up a second check. [redacted] claimed she left me a message but according to the bank the stop payment was placed 24 hours after I made the deposit. That proves they put a stop payment AFTER I called to say the check was received. The store acknowledge my calls stating I received the check but never notified me they stopped payment.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
In regards to Mrs. [redacted]'s rejection, Bedding Barn issued the stop payment per Mrs. [redacted]'s request as a wrong mailing address was on the 1st refund check issued.A 2nd check was issued for Mrs. [redacted] to pick up at Bedding Barn, between the two transactions Mrs. [redacted]'s husband cashed the 1st check after we put the stop payment on it.Mrs. [redacted] called later in the afternoon and left a message with a sales associate that her husband cashed the check, never speaking to me or she would have been told that the stop payment she requested had been issued.Bedding Barn has been in business for 50 years, and customer satisfaction is our priority, which is why Bedding Barn did what Mrs. [redacted] asked of us.
Once again, Bedding Barn Inc. took care of Mrs. [redacted] in a very timely manor, from the point Mrs. [redacted] called and asked for a refund to the point where she received a refund check.Bedding Barn Inc. is a corporation that takes care of our customers with all concerns and or situations. Bedding Barn Inc. did as asked by taking back Mrs. [redacted]s' mattresses and returning her money to her. Sincerely[redacted]