Louisville Infiniti

[redacted] *** [redacted] [redacted] I want to thank you for sharing [redacted] concerns with me regarding his [redacted] headphones At Louisville Infiniti, We pride ourselves on responding to customer’ concerns very quickly, so what [redacted] has experienced is inexcusable.I have spoken with [redacted] and agreed to reimburse him for a new [redacted] [redacted] brought me the receipt last week and I will have a check cut to him for the full purchase amount [redacted] stated to me his satisfaction regarding the handling of his concerns and the outcome of his complaint Louisville Infiniti considers the issue satisfied.* [redacted]

11/07/2017 The Revdex.com, Inc. S4th Street Louisville, KY 40203-(502) 583- RE: RE: Complaint by Marquet D *** (ID# ***) To Whom It May Concern: At Louisville
Infiniti we pride ourselves on our attention to Customer ServiceMs*** bought a pre-owned Infiniti QXfrom my sales department on 9/30/Ms*** contacted my service department on 10/2/regarding a window trim piece that was looseOn 10/4/Ms*** visited my service department and was provided a service loaner to drive while we replaced the widow trim pieceMs*** also contacted my service department regarding an amber marker bulb that was out and on subsequent visit was provided a courtesy vehicle while my service team addressed her concerns I reached out to Mrs*** on 11/6/and again on 11/9/regarding her concerns and questions. Mrs*** has an appointment scheduled with my service department on 11/10/to allow us to address her questions regarding her Infiniti QXI have offered to have a member of my team go over the delivery portion of her purchase again to answer any questions she may have regarding the controls of the vehicle Ms*** has contacted my sales team requesting to trade her QXin on a newer modelTo do so would raise her payment so she decided to keep her QXand allow us to address her concerns through service Sincerely, *** *** General Sales Manager Louisville Infiniti ***

Louisville Infiniti's goal is to provide the highest level of customer service and satisfaction in both sales and service I appreciate you contacting me regarding the concerns of *** *** regarding his purchase of a Infiniti G37x Mr*** had contacted me personally
regarding his concerns and we jointly concluded that a reversal of the transaction would be the best coarse of action On 7/14/Mr*** visited the dealership and was presented a check representing the balance of his down payment which concluded his transaction with Louisville Infiniti.On another note the delay in response was due to the email being sent to a previous managers email address Can you correct your system to reflect myself as the contact person for the Louisville Revdex.com.Sincerely, *** ***General ManagerLouisville Infiniti

This vehicle was purchased on 10/21/2015 after the dealership had performed our normal inspections and reconditioning.  While we take every effort to sell safe/reliable pre-owned vehicles-sometimes there are situations that come up after the sale that need to be addressed.  Once we were...

made aware of the issues with the Equinox we made every effort to get the car in and find out what the problems were.  After a couple attempts of trying to diagnose things at the Infiniti store (with limited success) we sent the Equinox to a GMC store so they could diagnose it further-Infiniti paid for all the diagnostic work to be performed.   On 1/16/2016 (with 90827 miles) they started an oil consumption test and asked for it to be brought back in 1000 miles for a re-check.  On 3/4/2016 (94052 miles) the Equinox was brought back to the GMC store to verify the results of the testing...at that time it was confirmed that the Equinox had an issue with consuming more oil than was normal and this was effecting many of the engine sensors and causing the rough running condition.  GMC fixed the engine and oil consumption issue along with replacing spark plugs, sensors and actuators with new factory replacements using Certified Technicians.  All this work was performed at no cost to the customer.  Unfortunately we had no way of catching this issue before the vehicle was sold and made every effort to get the Equinox repaired correctly .  As of this date the Equinox had been picked up from the GMC store by the customer and we are not aware of any other issues.

The complaint in question has been forwarded to [redacted], the contact with the selling agent for Virginia Edwards Warranty.  [redacted] informed me on the 20th of February that she and [redacted] have been in contact and working to a resolution. Please...

forward all further complaints regarding this issue to [redacted] at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

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[redacted]I want to thank you for sharing [redacted] concerns with me regarding his [redacted] headphones.  At Louisville Infiniti, We pride ourselves on responding to customer’ concerns very quickly, so what [redacted] has experienced is inexcusable.I have spoken with [redacted] and agreed to reimburse him for a new [redacted].  [redacted] brought me the receipt last week and I will have a check cut to him for the full purchase amount.  [redacted] stated to me his satisfaction regarding the handling of his concerns and the outcome of his complaint.  Louisville Infiniti considers the issue satisfied.* [redacted]