Initial Business Response /* (1000, 5, 2017/01/16) */
With regards to [redacted] complaint on his [redacted], the condition he refers to was caused by rock chips peeling the paint of the truck.
This is not a warrantable condition.
...
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2017/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the answer of [redacted] because there's no way that rocks can have hit the buttom of the door[redacted]
Final Business Response /* (4000, 12, 2017/01/17) */
I will be scanning the warranty that applies to [redacted] truck shortly. If you have any questions please do not hesitate to contact me.
As a note, you can see that the warranty stipulates that the rust condition has to be "perforated" from the inside out. [redacted] condition is surface rust.
[redacted]
Final Consumer Response /* (4200, 15, 2017/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their proposal cause my truck was always at lounsbury garage for maintenance for the last 6 years and it was up to them to check the green light underneath the hood of the truck wich actualy the green light is still on and the truck [redacted]
Initial Business Response /* (1000, 5, 2017/01/16) */
With regards to [redacted] complaint on his [redacted], the condition he refers to was caused by rock chips peeling the paint of the truck.
This is not a warrantable condition.
...
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2017/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the answer of [redacted] because there's no way that rocks can have hit the buttom of the door[redacted]
Final Business Response /* (4000, 12, 2017/01/17) */
I will be scanning the warranty that applies to [redacted] truck shortly. If you have any questions please do not hesitate to contact me.
As a note, you can see that the warranty stipulates that the rust condition has to be "perforated" from the inside out. [redacted] condition is surface rust.
[redacted]
Final Consumer Response /* (4200, 15, 2017/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their proposal cause my truck was always at lounsbury garage for maintenance for the last 6 years and it was up to them to check the green light underneath the hood of the truck wich actualy the green light is still on and the truck [redacted]