Lou's Perfectionist Pressure Cleaning

Again, the customer is focused on slander, libel, and just plain name calling rather than acknowledging facts and simple policies? He contorts and twists words...perfect example is him saying "I never had a complaint in years"? The exact words I wrote were, "I will not be blackmailed into breaking policies clearly stated and efficient for nearly a decade without a single incident because you can't wait business days as our policy states? the simple fact remains that I'm more than willing to issue a refund in accordance with our return policy and will even waive the restock fee? In order for this to happen though, the customer must return the product once received and cease and desist all harassment, threats, and legal actions? We cannot be expected to issue a refund for a product that was not returned to us...no company will do that as there is no way to get that money back once refunded? ?

This customer preordered product which is still marked as preorder on the website? When we receive stock of preorder items, orders go out according to date ordered, with oldest orders going first? If the customer does not want his/her order, he/she must email us with a cancellation
request? Otherwise, the order will ship when available and tracking will be sent to the email provided at checkout? All companies have bad reviews? 99% of the population will leave a bad review before leaving a good one, its consumer nature

This customer was offered replacements but refused.  He was then told he could return the product and he also refused.  We cannot issue refunds if the customer does not return the product.  This customer already posted a review through this site so cannot double dip.  We tried to...

work with him and he was more interested in slander than resolve.  Despite all of this, we would still offer a refund in accordance with our return policy IF the customer actually returns the merchandise and closes all complaints and reviews amicably.

Complaint: [redacted]
I am rejecting this response because:Once again it is all [redacted] and her excuses and she is the one that is loving the name calling. How pathetic. This is not resolved. She knows she can't live to her word, and there are companies who will give money back, she loves to say [redacted] will not but the truth is they have before already for me. Totally unacceptable for a company to treat me this way and come at me with an attitude instead of wanting to solve the problem. Had a nice conversation with the Texas Attorney General today! 
Regards,
**

Again, the customer is focused on slander, libel, and just plain name calling rather than acknowledging facts and simple policies.  He contorts and twists words...perfect example is him saying "I never had a complaint in 12 years".  The exact words I wrote were, "I will not be blackmailed into breaking policies clearly stated and efficient for nearly a decade without a single incident because you can't wait 4 business days as our policy states.  the simple fact remains that I'm more than willing to issue a refund in accordance with our return policy and will even waive the restock fee.  In order for this to happen though, the customer must return the product once received and cease and desist all harassment, threats, and legal actions.  We cannot be expected to issue a refund for a product that was not returned to us...no company will do that as there is no way to get that money back once refunded.

Complaint: [redacted]
I am rejecting this response because:It was over a week since my order was placed and my card was charged. Normal practice is to not charge the card until the order is shipped. Also your policy regarding shipping only when it is convenient for your family should be posted more prominently on your site, as it is a very unusual practice. I am rejecting your response because you did not state whether you would refund my charge. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12023327, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Per our delivery section, we ship Monday-Thursday 9-11 am according to date/time ordered and stock...here is the link advising such:[redacted]We are just a mom and pop shop and stock according to sales.  We had a delay in our restock of 4...

of the blanks in the 36 key set and ran out of our hammers at the same time.  We notified the customer of the delay and are always willing to cancel and refund but cannot possibly know to do so unless the customer asks us.  If the customer would like to cancel he is more than welcome to email us saying so; if not, his order will ship when all product is in stock.

This customer preordered product which is still marked as preorder on the website.  When we receive stock of preorder items, orders go out according to date ordered, with oldest orders going first.  If the customer does not want his/her order, he/she must email us with a cancellation...

request.  Otherwise, the order will ship when available and tracking will be sent to the email provided at checkout.  All companies have bad reviews.  99% of the population will leave a bad review before leaving a good one, its consumer nature.

The customer was very rude and threatening.  He threatened to sue me over his $14 order which was shipped in accordance with our shipping policy.  Here is the [redacted]In our policy we state that shipping only runs...

Monday-Thursday until 11am central, excluding holidays and orders go out according to date/time placed and stock. The customer placed his order via first class mail on Thursday after shipping had closed.  The following Monday was a postal holiday and his order went out out on Wednesday due to our blanks restock also being delayed because of the holiday.  Also stated in our policy is that first class takes 5-10 business days for delivery once shipped and does not always track, which is why it is the cheapest method of shipment.  Our policy also states that we cannot refund or resend an order that has shipped unless returned back to us or unless the shipment does not arrive after 30 business days (which is when we would file a case with the post office).  All of this was explained numerous times to the customer who only continued to try to extort us for free product...wanting a refund despite his order being en route to him.  The 10 business day mark (mentioned in the shipping policy) has not even been reached, yet the customer threatened that he had "a team of 8 lawyers", and that "we would pay much more" and "make things more difficult for us".We are a small family business and this company provides for our children.  Our policies are clearly stated, I have answered every email and have done my due diligence in explaining everything ad nauseum.  We cannot be expected to pay customers for our product...which is what this customer wants us to do...he wants the product AND his money back.  He also wants to slander us because he is not getting his way, which is also despicable. Our return policy is also clearly stated and here is that link:https://www.bumpmylock.com/pages/return-policy.html

First of all, I'd like to start with Merry Christmas.  I do not answer email on Christmas as it is a sacred family holiday...but the customer decided to email then anyway so I am just getting to it.  This customer ordered an item which states in the description, "this item is not stocked...

and considered preorder only.  According to our shipping policy, this will ship according to date/time ordered and stock.".  Any emails sent about this were answered in a timely manner and answered completely and honestly.  The fact that the customer would rather make it public, rather than waiting for a response after the holidays leads to an automatic cancellation.  Good day and God Bless.