Louvre Media

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The contract was terminated on Dec17, because of the persistent failure to carry out the workGleason was unable to meet the contract deadline because the project was beyond the scope of his capabilitiesThe project was framed wrong, dried in too late resulting in major damage from rain and the quality of work was not done to industry standardsA structure engineer hired by Gleason’s architect verified this factGleason has taken no accountability for the mistakes made by himself or his crewThe 45% of work completed by Gleason was mediocre at best and has been validated by contractors that build luxury homesThere are currently 60k in problems that need to be fixed by another contractor because of Gleason's persistent failure to carry out the work Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint We have reviewed the response provided by the business via Revdex.com on June Unfortunately, it does not address our major concerns and therefore we are refusing the response againIn order to get to a resolution, we are extending our limits and will compromise additional charges (see the details below)However, we still request the business to stop avoiding and address the major issues pertaining to incorrect windows, appropriate allowances and incorrect charges The reality is that we have already made payments of 63K and according to their own calculations we need to pay another 23K (which will be even lower as we are disputing some of the charges)The balance payment is about one quarter of the total chargesAs per contract, isn’t reasonable to pay the one fourth of the balance at the end of the work? Considering the amount of work that are pending, we have made over paymentsThis is one of the reason we stopped making further payments and want business to address the issues and complete the workThe business is behaving unethically and continue to use inappropriate language and threatening us that we breached the contract By end of this week (June 24) if the business choose not to address our immediate safety issues (covering electrical outlets and installing railings) and basic functional needs (pluming for the HVAC system), installation of hardwood floors and carpets (for which we already paid)We will have no choice but to hire different contractor to address these concerns The business will be responsible for reimbursing the chargesWe can wait on other items listed in the list of reaming work while we work on the resolution Michael still need to fix our basketball system that he knockdown We will welcome the Revdex.com arbitration process as someone (independently) has to look into the details of the contract we signed and answer provided by the business to us before we signed the contractThis will reveal the truth and we will accept anything that we are responsible for and we will pay for itThe independent person need to consider the list of remaining work and the current state as our life has been put on hold for past several months Since the business like to use their format of worksheet, I mentioned the corrections that are needed in the worksheet and attaching it with the response I’m also attaching our sheet as it is easier to follow and that reflect the new compromise we made and everything else I have reviewed the response on 6/20/made by the consumer in reference to complaint ID [redacted] , and have determined the response to ignore critical issues concerning breach of contract and withholding payments My responses are below in red See our responses below in Blue color I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response provided by the business are not acceptableThe response does not address most of the major issues that were listed in the original complain As I indicated before, as a compromise we are willing to accept two additional charges from MichaelFirst one is $($– $credit for damage = $2510) for the concrete side walk workWe accepting this charge as one forth portion of the side walk is new and original sidewalk was narrowPlease note that more than half of the side walk was damaged by the bob cat that was used for the constructionAnd second additional charge of $for the electrical work provided Michael add the new circuit barker and do the quality electrical workWe are accepting this change as Michael stated he forgot to add them in the original quote Other charges that Michael is demanding are not acceptable as you can see in Michael’s own response it was part of original scopePlease see attached Michael’s response before we signed the contract as evidence of original scope Besides the list of work that are still needs to be completed (see below), following are the outstanding issues that needs to be addressed by the business Michael did not installed matching [redacted] Windows in the all season roomHe has confirmed installation of matching [redacted] windows in his answer document (see attached document)We are asking compensation for the wrong windowsA fair difference is acceptable to us As mentioned in previous response, the homeowner approved the window change order on March 1, The window order was placed once the change was approved The full charge of $3,is past due ( see change order breakdown ) We have never approved incorrect windowsWe always demanded the compensation for the incorrect windowsThe irony is that first they installed the wrong windows and then asking for more moneyIsn’t evident that the business is using this as a tactic to get away from wrong doing? Michael is refusing allowance for cabinets and countertops in the laundry roomThese are part of the original scope and clearly stated in the scope and design and in the original city permit As mentioned in previous response, neither purchasing and installing the cabinets and countertops were included in the original scope A detailed scope of work spreadsheet was given to homeowner as proof A change order was presented to the homeowner on February 9, to install these cabinets that he purchased but not approved As mentioned in the above copied email, laundry room cabinets were installed pro bono in an effort to help to project progress The business is trying to mix two different things the above explanation is about the cabinets in the basementWe are not asking the business to provide credits for the cabinets in the basementOriginally our understanding was that Michael will install the cabinets that we ordered instead of building a storage bench However, as a compromise we will accept the charge for the installation of basement cabinets which is $ Here we are asking credits for the cabinets and countertop in the laundry roomThe design created by the Michael’s architect and approved city permit clearly show the details and we have other evidence to present where we clearly mentioned there are going to be new cabinets and counter topsWe already skipped the credits for the sink and faucet as Michael mentioned he intent to use the old onesWe certainly need the credits for the cabinets and countertop in the laundry room Michael has ignored the credits for several allowances which he approved before The credits have been updated in the revised change order breakdown attached Some are added and as a compromise we dropped some of the allowancesHowever, still following credits for the following allowances are missing: (Please note that we spend about 15K and Michael only approved about 4K and now he wants to drop additional things which is not acceptable.) Compensation for Wrong Windows Laundry Room Cabinets (Total cabinets and we spend about 3K) Laundry Room Countertops (Yet to find the cost) Vinyl (/ SF) Recessed Light Ceiling Fan Basket Ball System Pole He added nonfunctional and non matching gutters and downspoutsEven though we pointed out in advance before he put them on These gutters are already overflowing The gutters and downspouts in question were shown on the approved plans to be 4" We installed 5" as a free upgrade to help with homeowners concern that the original 4" were under sized He now wants 6"gutters and downspouts, which we gave a quote to replace This additional cost was not approved by homeowner Michael, intentionally installed non-matching gutters and down spouts which are already overflowingWe pointed out the potential issues before the installation and he ignored our requestsWell, we decided to bring in the company who put in the gutters and downspout for the whole house to replace the new once that are added by MichaelOnce again we will compromise here and we ignore this issue and will not ask for compensation for wrong gutters and downspouts Michael is asking additional money for concrete work in crawl space and opening to the crawl spaceHe is stating this as change order but this was never a change orderIt was part of original scope as you can see in his attached answer documentThis document was provided to us before we signed the contract As stated in previous response, the homeowner approved this change on March 1, when presented to him This work was performed once approved We have never approved these chargesBuilding the crawl space and opening from existing basement to the crawl space was part of original scopeIt is clearly stated in Michael’s response before even we signed the contractSee the attached word document Michael is refusing to installation of cabinets in the basementThis refusal came on his May mail Prior to this he never mentioned about itWe order the cabinets with his approval on measurements and our understanding was that he will do the installation of cabinets instead of building the storage bench in that area per original drawings The homeowners response is not true, the basement cabinets were never in original contract or scope of work A detailed scope of work spreadsheet was given to homeowner as proof A change order was presented to [redacted] on February 9, to install these cabinets, that he purchased, but he did not approved Measurements were verified to help homeowner with placing the order accurately Once again as a compromise we will accept the $charge to install the cabinets in the basementHowever, they are yet to be installed Michael is asking for money to relocate the hoseThis is installed in a wrong place and without our approvalAs a matter of fact it was done by his plumber without Michael’s and our knowledgeWe asked Michael to either install outside of the wall or remove itThe current location (behind the door and the door slam on it) is not appropriate and prone to brake The hose bib was installed with both the contractors knowledge in a location given by the homeowner That location was to be in the garage It was installed in the only available wall space in the area the homeowner wanted it installed This charge is miniscule and has been removed from the change order list This is not acceptable at allThe current location of the hose outlet is inappropriate and we have never approved itThis is installed behind the door and every time we open the door it slams on itAlso it is touching a dry wall and who would put water outlet on a drywall? We do not want to pay for this installation and this needs to be removed So far Michael is dodging the situation every time when I asked him to be specificTherefore, to help quickly resolve the issues, I put all the charges, credits, payments and disputed charges in one sheetIn this sheet, we are still waiting for the appropriate allowance for the laundry room cabinets and counter top and compensation for the wrong windows (highlighted in yellow)Please note that instead of matching [redacted] windows Michael installed cheaper windowsIt will help if I get a response from business on this sheetIn case I miss any charges or credits, please let me know and I will add them Michael Gleason and his team intentionally and strategically completed just half of the work in all the area and none of the space is functional after over a 60K of paymentsIn the middle of this Michael Gleason begin to send us charges and start demanding for more money This clearly exhibit unethical business practice He repeatedly refused to address few urgent safety and clean up requestsEven he did not care to fix the basketball system that he knocked downPlease note we do not have working AC in this hot weather and falsely the business is blaming us that we are responsible for it My team and I have not dodged any responsibilities as the homeowner is claiming As mentioned in previous communications, we fully intend to resume work once past invoices are paid Please note that the project is more than 90% complete, not half as the homeowner states Every line item in the change order request has been discussed and approved by homeowner No charges have been presented to the homeowner I’m not going to argue as the business is clearly fail to deliver and unable to exhibit professional and ethical behaviorAn independent counselor should be able to determine However, none of the truth is that none of the space we could use after spending over 70K See the following attachments in the response Consolidated Sheet for all charges, credits, payment and disputed amount(We still need allowances for laundry room cabinets and counter top and compensation for wrong windows) from Michael on this sheet) Michael’s Original Contract Michael’s Original Response to the questions we asked before we signed the contract(This is an evidence of original scope and wrong window he installed.) Here are our response to Michael’s response via Revdex.com: To address a few of [redacted] specific complaints, the gutters and downspouts in question were shown on the approved plans to be 4" We installed 5" as a free upgrade to help with homeowners concern that the original 4" were under sized He now wants 6"gutters and downspouts, which we gave a quote to replace This additional cost was not approved by homeowner Consumer Response: Michael Gleason stated in the original contract that he will install matching gutters and downspouts in the back additionWe pointed out while he was preparing the smaller size of gutters and downspouts but he ignored our request and install smaller gutters and downspouts which is already overflowingAny one of common sense would understand what is happening here The request was not ignored A quote was given to install 6” gutters and downspouts, but rejected by homeowner We already agreed to compromise as the business is unable to comprehend the fact that a bigger size gutters and down spouts are pouring into a smaller size gutters and down spouts A person with common sense will understand what is happening here The plumbing for the HVAC system was cut and removed by the homeowner Prior to this the system was in good working order This modification was not shown on the original approved plans, nor was it required This was simply done because the homeowner wanted it moved [redacted] assumes full responsibility for this action Consumer Response: First thing we did not cut or removed the plumbing it was done by his team and he is making wrong acquisitionMichael Gleason failed to assess existing conditions and he did not anticipated the relocation workHowever, once the problem was identified he agreed to fix itThe HVAC system outlets (fresh air intake and exhaust) are being blocked by the new concrete stairs he installedNow he is changing his position and blaming us for itAs a matter of fact, on May he did came in took the measurement to fix the issue before our guest arriveBut he did not completed the work and walked away as we refused to make additional payments The basement and laundry room cabinets were never in original contract or scope of work A detailed scope of work spreadsheet was given to homeowner as proof A change order was presented to [redacted] on February 9, to install these cabinets that he purchased but not approved As mentioned in the above copied email, laundry room cabinets were installed pro bono in an effort to help to project progress Consumer Response: We are asking allowance for the cabinets and counter tops only in the laundry room not for the basement However, the installation is not completed in either area and we expect them to be installed in both placesIn the original order we wanted him to build storage bench and we agreed to change this to install cabinets instead The homeowner also mentioned a few safety concerns In a follow up email I referenced language in the contract that the homeowner is not to occupy areas under construction until work is complete This language is in the contract to avoid the homeowner from having any accidents Gleason Builders' top priority is customer satisfaction and project safety, and while we do our best everyday to keep the workplace safe, some things just can't be 100% safe until completed I have reminded the homeowner in multiple emails and during the last meetings that I fully intend to complete the project successfully once past invoices are paid It is in our best interest and the homeowners best interest to come to an agreement and move forward and finish the project Consumer Response: Michael understand very well what we are asking him to address for general safety and functional needs We have few uncovered HOT electrical outlets on the way and that cannot be avoided and those needs to be covered Also, we could not use the heating system during the cold days and now we cannot use the AC during the hot daysWe requested several times to address these items while we resolve the differencesHe deliberately ignore our request After we received above mail from Michael Gleason (the one he provided in his Revdex.com response), I sat down with him a requested clearly list all the charges, change orders, payments and approved allowanceOnce again he shared an incomplete and inaccurate listI summarized the details and send it back to him via mail and we did not get appropriate response after thatThis has prompted us to seek help from Revdex.com See the e-mail response below that was sent to Michael on May 22: Thanks Michael for providing the details of charges and list of remaining workHowever, the charges are not clear and certain items mentioned incorrectlyAlso, the list of remaining work missing several items Before we get to the details, let me ask you first, would you like to address general safety issue while we resolve the differencesI’m referring to open electrical outlets, stair railings, and plumbing for HVAC systemWe have been operating without heat and air conditioning and we will appreciate if you can address potential safety issues and basics while we resolve the differences Here are the issues that I found in your sheet The amount in Row is not clear? Where this number came from? Also, it is written next to Date and I was wondering if this is a typoCan you double check? This was a typo from a formatting mistake This should have been the date Corrected Thanks for making the adjustments Row is incorrect amountYou have approved $for it Changed to $ Thanks for making the adjustments The credit mentioned in Row is not sufficientAbout half of the side walk was damaged and we can accept half of the charged mentioned in the Row as credit here You have approved this charged earlier in your response As a compromise we accepted half of it Charge mentioned in Row are not acceptable and as a matter of fact we will need credit for the wrong windowsThis is our highest priority issue Change was approved by homeowner This amount is non-negotiable This is our most important issue and the contractor has introduced nuances to the houseAs a matter of fact, first he try to tick us with a smaller size window as he setup a small frameOnce we pointed out, he admitted that he ordered wrong size windows and we will have to wait for another month for the correct windowsWe agreed to wait and after that he brought in the wrong company window This is a true failure from his end and to hide the issue Michael brought additional charge for the window Charge mentioned in Row to Row are not acceptable as they were part of the original scope Change was approved by homeowner This amount is non-negotiable Once again this is not acceptableThis is part of original scopeSee the answer document attached Charge mentioned in the Row includes both laundry room floor tile and material and shower tile and materialWe would accept only shower tile and material which is about $ The agreed upon negotiated amount was $which is reflected in the change order attached As a compromise we accept the $charge Charge mentioned in the Row is not acceptableAs your plumber never discussed with us the location of the outlet and we want that outlet to be removed as it is in a very wrong location Installed correctly in only available location Hose bib is fully functional Credit removed from change order list As we mentioned before this is installed in totally wrong place and the location was never discussed with usWe want this to be removed Credit for the following allowances are missing in your sheet which you have approved and you are yet to provide approved amount for the laundry room cabinets and countertops No credit will be given for items not in original contract or scope of work ( laundry cabinets and tops) Items listed below have been added with the exception of $vinyl, $recessed light ( bulbs never included ), and $ceiling fan Full list of allowance credits are expected herePlease note that we spend close to 15K for the allowance and you have approved about 4K on this and we like to stick to thatTherefore, we will not be willing to compromise further here Vinyl (/ SF) Basement Bathroom Fan Basement Bathroom Hardware Recessed Light Upstairs Bathroom fan Upstairs Bathroom Hardware Outdoor Light Ceiling Fan Locks Paint and Stain Here is the full list of work that I can identify that are reaming and let me know if you agree with it Connect wires to the circuit board Finish both crawl space openings Fix Fresh Air Intake and Furness Exhaust Plumbing Fix existing light on top of the sink Add pull down light in the Furness area Install and connect electrical outlets in the exercise room Install bi-fold Door in exercise room Finish Basement Bathroom Vent Add water outlet for the refrigerator Connect refrigerator electrical outlet Move up two electrical outlet by the basement window Install Basement Cabinets Install locks in basement bathroom door Complete tile installation in basement Install Basement Stairs Railings Install carpet Connect electrical outlet in all season and laundry/bath room Install locks in pantry and bathroom doors Install outside lights Install outside outlets Install ceiling fan in all season room Install can light in all season room Install hardwood floor in all season room Install matching ceiling beams/trims in all season room Install corner ceiling beam in the living room Fill the gaps in the shower Complete shower installation in the bath room Complete bath room window installation (outside gap) Complete laundry room window in installation (outside gap) Connect bath room vanity and faucet Connect bath room toilet Fill the gaps in laundry room tiles Complete laundry room sink and faucet installation Complete laundry room cabinet installation Build soffit to cover exposed wires in laundry room Permanent Dryer Connection and Vents Complete tile installation in laundry/bath room Install railing on brick stairs Install railing on deck stairs Add weep holes by the front patio Install Trims in the laundry room area Install bottom trim at the front door Install basketball system Cleanup Regards, [redacted] ***

I have reviewed the response on 6/20/made by the consumer in reference to complaint ID [redacted] , and have determined the response to ignore critical issues concerning breach of contract and withholding payments My responses are below in red I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintThe response provided by the business are not acceptableThe response does not address most of the major issues that were listed in the original complainAs I indicated before, as a compromise we are willing to accept two additional charges from MichaelFirst one is $($– $credit for damage = $2510) for the concrete side walk workWe accepting this charge as one forth portion of the side walk is new and original sidewalk was narrowPlease note that more than half of the side walk was damaged by the bob cat that was used for the constructionAnd second additional charge of $for the electrical work provided Michael add the new circuit barker and do the quality electrical workWe are accepting this change as Michael stated he forgot to add them in the original quoteOther charges that Michael is demanding are not acceptable as you can see in Michael’s own response it was part of original scopePlease see attached Michael’s response before we signed the contract as evidence of original scopeBesides the list of work that are still needs to be completed (see below), following are the outstanding issues that needs to be addressed by the business Michael did not installed matching [redacted] Windows in the all season roomHe has confirmed installation of matching [redacted] windows in his answer document (see attached document)We are asking compensation for the wrong windowsA fair difference is acceptable to usAs mentioned in previous response, the homeowner approved the window change order on March 1, The window order was placed once the change was approved The full charge of $3,is past due ( see change order breakdown )Michael is refusing allowance for cabinets and countertops in the laundry roomThese are part of the original scope and clearly stated in the scope and design and in the original city permitAs mentioned in previous response, neither purchasing and installing the cabinets and countertops were included in the original scope A detailed scope of work spreadsheet was given to homeowner as proof A change order was presented to the homeowner on February 9, to install these cabinets that he purchased but not approved As mentioned in the above copied email, laundry room cabinets were installed pro bono in an effort to help to project progress Michael has ignored the credits for several allowances which he approved beforeThe credits have been updated in the revised change order breakdown attachedHe added nonfunctional and non matching gutters and downspoutsEven though we pointed out in advance before he put them onThese gutters are already overflowingThe gutters and downspouts in question were shown on the approved plans to be 4" We installed 5" as a free upgrade to help with homeowners concern that the original 4" were under sized He now wants 6"gutters and downspouts, which we gave a quote to replace This additional cost was not approved by homeowner Michael is asking additional money for concrete work in crawl space and opening to the crawl spaceHe is stating this as change order but this was never a change orderIt was part of original scope as you can see in his attached answer documentThis document was provided to us before we signed the contractAs stated in previous response, the homeowner approved this change on March 1, when presented to him This work was performed once approvedMichael is refusing to installation of cabinets in the basementThis refusal came on his May mail Prior to this he never mentioned about itWe order the cabinets with his approval on measurements and our understanding was that he will do the installation of cabinets instead of building the storage bench in that area per original drawingsThe homeowners response is not true, the basement cabinets were never in original contract or scope of work A detailed scope of work spreadsheet was given to homeowner as proof A change order was presented to [redacted] on February 9, to install these cabinets, that he purchased, but he did not approved Measurements were verified to help homeowner with placing the order accuratelyMichael is asking for money to relocate the hoseThis is installed in a wrong place and without our approvalAs a matter of fact it was done by his plumber without Michael’s and our knowledgeWe asked Michael to either install outside of the wall or remove itThe current location (behind the door and the door slam on it) is not appropriate and prone to brakeThe hose bib was installed with both the contractors knowledge in a location given by the homeowner That location was to be in the garage It was installed in the only available wall space in the area the homeowner wanted it installed This charge is miniscule and has been removed from the change order listSo far Michael is dodging the situation every time when I asked him to be specificTherefore, to help quickly resolve the issues, I put all the charges, credits, payments and disputed charges in one sheetIn this sheet, we are still waiting for the appropriate allowance for the laundry room cabinets and counter top and compensation for the wrong windows (highlighted in yellow)Please note that instead of matching [redacted] windows Michael installed cheaper windowsIt will help if I get a response from business on this sheetIn case I miss any charges or credits, please let me know and I will add themMichael Gleason and his team intentionally and strategically completed just half of the work in all the area and none of the space is functional after over a 60K of paymentsIn the middle of this Michael Gleason begin to send us charges and start demanding for more moneyThis clearly exhibit unethical business practiceHe repeatedly refused to address few urgent safety and clean up requestsEven he did not care to fix the basketball system that he knocked downPlease note we do not have working AC in this hot weather and falsely the business is blaming us that we are responsible for it My team and I have not dodged any responsibilities as the homeowner is claiming As mentioned in previous communications, we fully intend to resume work once past invoices are paid Please note that the project is more than 90% complete, not half as the homeowner states Every line item in the change order request has been discussed and approved by homeowner No charges have been presented to the homeownerSee the following attachments in the response Consolidated Sheet for all charges, credits, payment and disputed amount(We still need allowances for laundry room cabinets and counter top and compensation for wrong windows) from Michael on this sheet) Michael’s Original Contract Michael’s Original Response to the questions we asked before we signed the contract(This is an evidence of original scope and wrong window he installed.) Here are our response to Michael’s response via Revdex.com: To address a few of [redacted] specific complaints, the gutters and downspouts in question were shown on the approved plans to be 4" We installed 5" as a free upgrade to help with homeowners concern that the original 4" were under sized He now wants 6"gutters and downspouts, which we gave a quote to replace This additional cost was not approved by homeownerConsumer Response: Michael Gleason stated in the original contract that he will install matching gutters and downspouts in the back additionWe pointed out while he was preparing the smaller size of gutters and downspouts but he ignored our request and install smaller gutters and downspouts which is already overflowingAny one of common sense would understand what is happening hereThe request was not ignored A quote was given to install 6” gutters and downspouts, but rejected by homeownerThe plumbing for the HVAC system was cut and removed by the homeowner Prior to this the system was in good working order This modification was not shown on the original approved plans, nor was it required This was simply done because the homeowner wanted it moved [redacted] assumes full responsibility for this actionConsumer Response: First thing we did not cut or removed the plumbing it was done by his team and he is making wrong acquisitionMichael Gleason failed to assess existing conditions and he did not anticipated the relocation workHowever, once the problem was identified he agreed to fix itThe HVAC system outlets (fresh air intake and exhaust) are being blocked by the new concrete stairs he installedNow he is changing his position and blaming us for itAs a matter of fact, on May he did came in took the measurement to fix the issue before our guest arriveBut he did not completed the work and walked away as we refused to make additional paymentsThe basement and laundry room cabinets were never in original contract or scope of work A detailed scope of work spreadsheet was given to homeowner as proof A change order was presented to [redacted] on February 9, to install these cabinets that he purchased but not approved As mentioned in the above copied email, laundry room cabinets were installed pro bono in an effort to help to project progressConsumer Response: We are asking allowance for the cabinets and counter tops only in the laundry room not for the basementHowever, the installation is not completed in either area and we expect them to be installed in both placesIn the original order we wanted him to build storage bench and we agreed to change this to install cabinets instead The homeowner also mentioned a few safety concerns In a follow up email I referenced language in the contract that the homeowner is not to occupy areas under construction until work is complete This language is in the contract to avoid the homeowner from having any accidents Gleason Builders' top priority is customer satisfaction and project safety, and while we do our best everyday to keep the workplace safe, some things just can't be 100% safe until completed I have reminded the homeowner in multiple emails and during the last meetings that I fully intend to complete the project successfully once past invoices are paid It is in our best interest and the homeowners best interest to come to an agreement and move forward and finish the projectConsumer Response: Michael understand very well what we are asking him to address for general safety and functional needsWe have few uncovered HOT electrical outlets on the way and that cannot be avoided and those needs to be coveredAlso, we could not use the heating system during the cold days and now we cannot use the AC during the hot daysWe requested several times to address these items while we resolve the differencesHe deliberately ignore our request After we received above mail from Michael Gleason (the one he provided in his Revdex.com response), I sat down with him a requested clearly list all the charges, change orders, payments and approved allowanceOnce again he shared an incomplete and inaccurate listI summarized the details and send it back to him via mail and we did not get appropriate response after thatThis has prompted us to seek help from Revdex.comSee the e-mail response below that was sent to Michael on May 22: Thanks Michael for providing the details of charges and list of remaining workHowever, the charges are not clear and certain items mentioned incorrectlyAlso, the list of remaining work missing several itemsBefore we get to the details, let me ask you first, would you like to address general safety issue while we resolve the differencesI’m referring to open electrical outlets, stair railings, and plumbing for HVAC systemWe have been operating without heat and air conditioning and we will appreciate if you can address potential safety issues and basics while we resolve the differences Here are the issues that I found in your sheet The amount in Row is not clear? Where this number came from? Also, it is written next to Date and I was wondering if this is a typoCan you double check? This was a typo from a formatting mistake This should have been the date Corrected Row is incorrect amountYou have approved $for itChanged to $ The credit mentioned in Row is not sufficientAbout half of the side walk was damaged and we can accept half of the charged mentioned in the Row as credit hereYou have approved this charged earlier in your response Charge mentioned in Row are not acceptable and as a matter of fact we will need credit for the wrong windowsThis is our highest priority issueChange was approved by homeowner This amount is non-negotiable Charge mentioned in Row to Row are not acceptable as they were part of the original scopeChange was approved by homeowner This amount is non-negotiable Charge mentioned in the Row includes both laundry room floor tile and material and shower tile and materialWe would accept only shower tile and material which is about $The agreed upon negotiated amount was $which is reflected in the change order attached Charge mentioned in the Row is not acceptableAs your plumber never discussed with us the location of the outlet and we want that outlet to be removed as it is in a very wrong locationInstalled correctly in only available location Hose bib is fully functional Credit removed from change order list Credit for the following allowances are missing in your sheet which you have approved and you are yet to provide approved amount for the laundry room cabinets and countertopsNo credit will be given for items not in original contract or scope of work ( laundry cabinets and tops) Items listed below have been added with the exception of $vinyl, $recessed light ( bulbs never included ), and $ceiling fan Vinyl (/ SF) Basement Bathroom Fan Basement Bathroom Hardware Recessed Light Upstairs Bathroom fan Upstairs Bathroom Hardware Outdoor Light Ceiling Fan Locks Paint and Stain Here is the full list of work that I can identify that are reaming and let me know if you agree with it Connect wires to the circuit board Finish both crawl space openings Fix Fresh Air Intake and Furness Exhaust Plumbing Fix existing light on top of the sink Add pull down light in the Furness area Install and connect electrical outlets in the exercise room Install bi-fold Door in exercise room Finish Basement Bathroom Vent Add water outlet for the refrigerator Connect refrigerator electrical outlet Move up two electrical outlet by the basement window Install Basement Cabinets Install locks in basement bathroom door Complete tile installation in basement Install Basement Stairs Railings Install carpet Connect electrical outlet in all season and laundry/bath room Install locks in pantry and bathroom doors Install outside lights Install outside outlets Install ceiling fan in all season room Install can light in all season room Install hardwood floor in all season room Install matching ceiling beams/trims in all season room Install corner ceiling beam in the living room Fill the gaps in the shower Complete shower installation in the bath room Complete bath room window installation (outside gap) Complete laundry room window in installation (outside gap) Connect bath room vanity and faucet Connect bath room toilet Fill the gaps in laundry room tiles Complete laundry room sink and faucet installation Complete laundry room cabinet installation Build soffit to cover exposed wires in laundry room Permanent Dryer Connection and Vents Complete tile installation in laundry/bath room Install railing on brick stairs Install railing on deck stairs Add weep holes by the front patio Install Trims in the laundry room area Install bottom trim at the front door Install basketball system Cleanup Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The response provided by the business are not acceptableThe response does not address most of the major issues that were listed in the original complainAs I indicated before, as a compromise we are willing to accept two additional charges from MichaelFirst one is $($– $credit for damage = $2510) for the concrete side walk workWe accepting this charge as one forth portion of the side walk is new and original sidewalk was narrowPlease note that more than half of the side walk was damaged by the bob cat that was used for the constructionAnd second additional charge of $for the electrical work provided Michael add the new circuit barker and do the quality electrical workWe are accepting this change as Michael stated he forgot to add them in the original quoteOther charges that Michael is demanding are not acceptable as you can see in Michael’s own response it was part of original scopePlease see attached Michael’s response before we signed the contract as evidence of original scopeBesides the list of work that are still needs to be completed (see below), following are the outstanding issues that needs to be addressed by the businessMichael did not installed matching [redacted] Windows in the all season roomHe has confirmed installation of matching [redacted] windows in his answer document (see attached document)We are asking compensation for the wrong windowsA fair difference is acceptable to usMichael is refusing allowance for cabinets and countertops in the laundry roomThese are part of the original scope and clearly stated in the scope and design and in the original city permitMichael has ignored the credits for several allowances which he approved before.He added nonfunctional and nonmatching gutters and downspoutsEven though we pointed out in advance before he put them onThese gutters are already overflowing.Michael is asking additional money for concrete work in crawl space and opening to the crawl spaceHe is stating this as change order but this was never a change orderIt was part of original scope as you can see in his attached answer documentThis document was provided to us before we signed the contractMichael is refusing to installation of cabinets in the basementThis refusal came on his May mailPrior to this he never mentioned about itWe order the cabinets with his approval on measurements and our understanding was that he will do the installation of cabinets instead of building the storage bench in that area per original drawings.Michael is asking for money to relocate the hoseThis is installed in a wrong place and without our approvalAs a matter of fact it was done by his plumber without Michael’s and our knowledgeWe asked Michael to either install outside of the wall or remove itThe current location (behind the door and the door slam on it) is not appropriate and prone to brakeSo far Michael is dodging the situation every time when I asked him to be specificTherefore, to help quickly resolve the issues, I put all the charges, credits, payments and disputed charges in one sheetIn this sheet, we are still waiting for the appropriate allowance for the laundry room cabinets and counter top and compensation for the wrong windows (highlighted in yellow)Please note that instead of matching [redacted] windows Michael installed cheaper windowsIt will help if I get a response from business on this sheetIn case I miss any charges or credits, please let me know and I will add themMichael Gleason and his team intentionally and strategically completed just half of the work in all the area and none of the space is functional after over a 60K of paymentsIn the middle of this Michael Gleason begin to send us charges and start demanding for more moneyThis clearly exhibit unethical business practiceHe repeatedly refused to address few urgent safety and clean up requestsEven he did not care to fix the basketball system that he knocked downPlease note we do not have working AC in this hot weather and falsely the business is blaming us that we are responsible for itSee the following attachments in the responseConsolidated Sheet for all charges, credits, payment and disputed amount(We still need allowances for laundry room cabinets and counter top and compensation for wrong windows) from Michael on this sheet)Michael’s Original ContractMichael’s Original Response to the questions we asked before we signed the contract(This is an evidence of original scope and wrong window he installed.) Here are our response to Michael’s response via Revdex.com: To address a few of [redacted] specific complaints, the gutters and downspouts in question were shown on the approved plans to be 4" We installed 5" as a free upgrade to help with homeowners concern that the original 4" were under sized He now wants 6"gutters and downspouts, which we gave a quote to replace This additional cost was not approved by homeownerConsumer Response: Michael Gleason stated in the original contract that he will install matching gutters and downspouts in the back additionWe pointed out while he was preparing the smaller size of gutters and downspouts but he ignored our request and install smaller gutters and downspouts which is already overflowingAny one of common sense would understand what is happening hereThe plumbing for the HVAC system was cut and removed by the homeowner Prior to this the system was in good working order This modification was not shown on the original approved plans, nor was it required This was simply done because the homeowner wanted it moved [redacted] assumes full responsibility for this actionConsumer Response: First thing we did not cut or removed the plumbing it was done by his team and he is making wrong acquisitionMichael Gleason failed to assess existing conditions and he did not anticipated the relocation workHowever, once the problem was identified he agreed to fix itThe HVAC system outlets (fresh air intake and exhaust) are being blocked by the new concrete stairs he installedNow he is changing his position and blaming us for itAs a matter of fact, on May he did came in took the measurement to fix the issue before our guest arriveBut he did not completed the work and walked away as we refused to make additional paymentsThe basement and laundry room cabinets were never in original contract or scope of work A detailed scope of work spreadsheet was given to homeowner as proof A change order was presented to [redacted] on February 9, to install these cabinets that he purchased but not approved As mentioned in the above copied email, laundry room cabinets were installed pro bono in an effort to help to project progressConsumer Response: We are asking allowance for the cabinets and counter tops only in the laundry room not for the basementHowever, the installation is not completed in either area and we expect them to be installed in both placesIn the original order we wanted him to build storage bench and we agreed to change this to install cabinets instead The homeowner also mentioned a few safety concerns In a follow up email I referenced language in the contract that the homeowner is not to occupy areas under construction until work is complete This language is in the contract to avoid the homeowner from having any accidents Gleason Builders' top priority is customer satisfaction and project safety, and while we do our best everyday to keep the workplace safe, some things just can't be 100% safe until completed I have reminded the homeowner in multiple emails and during the last meetings that I fully intend to complete the project successfully once past invoices are paid It is in our best interest and the homeowners best interest to come to an agreement and move forward and finish the projectConsumer Response: Michael understand very well what we are asking him to address for general safety and functional needsWe have few uncovered HOT electrical outlets on the way and that cannot be avoided and those needs to be covered Also, we could not use the heating system during the cold days and now we cannot use the AC during the hot daysWe requested several times to address these items while we resolve the differencesHe deliberately ignore our request After we received above mail from Michael Gleason (the one he provided in his Revdex.com response), I sat down with him a requested clearly list all the charges, change orders, payments and approved allowanceOnce again he shared an incomplete and inaccurate listI summarized the details and send it back to him via mail and we did not get appropriate response after thatThis has prompted us to seek help from Revdex.comSee the e-mail response below that was sent to Michael on May 22: Thanks Michael for providing the details of charges and list of remaining workHowever, the charges are not clear and certain items mentioned incorrectlyAlso, the list of remaining work missing several itemsBefore we get to the details, let me ask you first, would you like to address general safety issue while we resolve the differencesI’m referring to open electrical outlets, stair railings, and plumbing for HVAC systemWe have been operating without heat and air conditioning and we will appreciate if you can address potential safety issues and basics while we resolve the differences Here are the issues that I found in your sheetThe amount in Row is not clear? Where this number came from? Also, it is written next to Date and I was wondering if this is a typoCan you double check? Row is incorrect amountYou have approved $for it The credit mentioned in Row is not sufficientAbout half of the side walk was damaged and we can accept half of the charged mentioned in the Row as credit here Charge mentioned in Row are not acceptable and as a matter of fact we will need credit for the wrong windowsThis is our highest priority issue Charge mentioned in Row to Row are not acceptable as they were part of the original scope Charge mentioned in the Row includes both laundry room floor tile and material and shower tile and materialWe would accept only shower tile and material which is about $ Charge mentioned in the Row is not acceptableAs your plumber never discussed with us the location of the outlet and we want that outlet to be removed as it is in a very wrong location Credit for the following allowances are missing in your sheet which you have approved and you are yet to provide approved amount for the laundry room cabinets and countertops Vinyl (/ SF) Basement Bathroom Fan Basement Bathroom Hardware Recessed Light Upstairs Bathroom fan Upstairs Bathroom Hardware Outdoor Light Ceiling Fan Locks Paint and Stain Here is the full list of work that I can identify that are reaming and let me know if you agree with it Connect wires to the circuit board Finish both crawl space openings Fix Fresh Air Intake and Furness Exhaust Plumbing Fix existing light on top of the sink Add pull down light in the Furness area Install and connect electrical outlets in the exercise room Install bi-fold Door in exercise room Finish Basement Bathroom Vent Add water outlet for the refrigerator Connect refrigerator electrical outlet Move up two electrical outlet by the basement window Install Basement Cabinets Install locks in basement bathroom door Complete tile installation in basement Install Basement Stairs Railings Install carpet Connect electrical outlet in all season and laundry/bath room Install locks in pantry and bathroom doors Install outside lights Install outside outlets Install ceiling fan in all season room Install can light in all season room Install hardwood floor in all season room Install matching ceiling beams/trims in all season room Install corner ceiling beam in the living room Fill the gaps in the shower Complete shower installation in the bath room Complete bath room window installation (outside gap) Complete laundry room window in installation (outside gap) Connect bath room vanity and faucet Connect bath room toilet Fill the gaps in laundry room tiles Complete laundry room sink and faucet installation Complete laundry room cabinet installation Build soffit to cover exposed wires in laundry room Permanent Dryer Connection and Vents Complete tile installation in laundry/bath room Install railing on brick stairs Install railing on deck stairs Add weep holes by the front patio Install Trims in the laundry room area Install bottom trim at the front door Install basketball system Cleanup Regards, [redacted] ***

The project incurred delays due to weather and labor availability, which as stated in the contract, could delay project at no fault of the general contractor The client made plan changes and material changes further delaying progress All work was installed correctly and up to industry standards Gleason Builders was not given the opportunity to complete unfinished work before contracts were terminated We made attempts to negotiate and work with the homeowner to successfully complete the project, but contracts were terminated beforehand, resulting in Gleason Builders unable to complete the project

Work has not resumed for this project due to the [redacted] failing to make payment on an overdue invoice in the amount of $20, He has breached the contract terms by withholding payment that has been approved and is past due.An email was sent on May explaining the project change order history and approvalsSee below:Email from May 22, -"***,Allow me to summarize.The original contract amount was $63, You have approved Basement Change Order #in full which includes line items thru for a total amount of an additional $1,644.50.This brings the revised contract amount to $64,You have already paid the $for the front porch Change Order Additionally, line items thru have been approved by you Sean was willing to credit $for damaged sidewalk.Please reference [redacted] original quote ( file attached ) that their scope did not include proper foundations ( which we did at no additional cost This cost alone is worth $) They also do not include additionalgrading and backfill, which we included at no additional cost There is no credit for variations in color between the porch and sidewalk ( please see [redacted] disclaimer).The total add for this change order is $11, This brings the contract total to $76,The total additional charges for the addition and laundry room are $11, In our first change order meeting on March 1, you verbally approved the $3,upgrade charge for windows, you verbally approved the$4,updated cost for stamped patio, steps and crawl space concrete, you verbally approved the $crawl space access charge, and you verbally approved the $electrical scope omission I proceeded with this work basedon trusting your word, in an effort to keep the project moving forward You authorized the $for new exterior doors I am willing to compromise on the additional $2,charge for the laundry room tile since thescope is not clearly defined on the plans Since the tile cost was $from Floor and Decor, I am willing to split this cost and provide free labor and miscmaterials I will only need to be reimbursed $for the tile purchased.That brings the total for the Addition Change Order to $10, This brings the contract total to $86,708.50I provided you a detailed breakdown for the included scope of work for the separate projects at our last meeting, and clearly it shows no cost for laundry room or basement cabinets No credit will be given nor is owed for cabinets you purchased.These new cabinets were installed by my company in kind to help you and the overall success of the project I am not willing or responsible to install the basement cabinets, nor proceed with any other work until these additional charges are signed off by you and past money owed is paid At this point all work is on hold indefinitely, including hardwood floor installation, carpet installation, miscelectrical, any further inspections and cleanup, etcTo date, you have paid $63, The remaining balance to complete all work including approved changes is $23,550.5.$of which is past due $15,is currently due and the remaining $3,is due upon project completionYour full cooperation is appreciated and expected." To address a few of [redacted] specific complaints, the gutters and downspouts in question were shown on the approved plans to be 4" We installed 5" as a free upgrade to help with homeowners concern that the original 4" were under sized He now wants 6"gutters and downspouts, which we gave a quote to replace This additional cost was not approved by homeowner.The plumbing for the HVAC system was cut and removed by the homeowner Prior to this the system was in good working order This modification was not shown on the original approved plans, nor was it required This was simply done because the homeowner wanted it moved [redacted] assumes full responsibility for this action.The basement and laundry room cabinets were never in original contract or scope of work A detailed scope of work spreadsheet was given to homeowner as proof A change order was presented to [redacted] on February 9, to install these cabinets that he purchased but not approved As mentioned in the above copied email, laundry room cabinets were installed pro bono in an effort to help to project progressThe homeowner also mentioned a few safety concerns In a follow up email I referenced language in the contract that the homeowner is not to occupy areas under construction until work is complete This language is in the contract to avoid the homeowner from having any accidents Gleason Builders' top priority is customer satisfaction and project safety, and while we do our best everyday to keep the workplace safe, some things just can't be 100% safe until completed I have reminded the homeowner in multiple emails and during the last meetings that I fully intend to complete the project successfully once past invoices are paid It is in our best interest and the homeowners best interest to come to an agreement and move forward and finish the project

6/26/Response from Gleason Builders, LLC: I have reviewed the homeowners latest response and reject his response again I have addressed particular major issues from the latest response below [redacted] comments on 6/21/- The reality is that we have already made payments of 63K and according to their own calculations we need to pay another 23K (which will be even lower as we are disputing some of the charges)The balance payment is about one quarter of the total chargesAs per contract, isn’t reasonable to pay the one fourth of the balance at the end of the work? Considering the amount of work that are pending, we have made over paymentsThis is one of the reason we stopped making further payments and want business to address the issues and complete the workThe business is behaving unethically and continue to use inappropriate language and threatening us that we breached the contract6/26/Gleason response to above comments: The homeowner is falsely claiming unethical behavior and inappropriate language being used The homeowner has clearly breached the terms of the contract Clearly the issue lies in the fact that the homeowner has overspent and gone over budget on purchases he chose to make for project materials as shown on his document titled “Items” The budget allowed for close to $4,on said materials and the homeowner spent over $14,on materials and as a result is refusing to pay the contractor for work put in place ( labor and materials ) The overdue balance of $20,is for work that has been completed to date and is legitimately owed There is approximately $3,of work still to complete and is clearly shown on the payment history of the change order document and would be final payment of the project when work is 100% complete [redacted] comments on 6/21/- By end of this week (June 24) if the business choose not to address our immediate safety issues (covering electrical outlets and installing railings) and basic functional needs (pluming for the HVAC system), installation of hardwood floors and carpets (for which we already paid)We will have no choice but to hire different contractor to address these concernsThe business will be responsible for reimbursing the chargesWe can wait on other items listed in the list of reaming work while we work on the resolution6/26/Gleason response to above comments: As mentioned in previous communications, we fully intend to resume work once past invoices for $20,are paid Please note, that I am in no way responsible to reimburse the cost of hiring another contractor Any work performed on your behalf will be handled as a credit through change order to our existing contract Any cost higher than what was in the original budget is your responsibility as wellMike Gleason Gleason Builders, LLC

Revdex.com: I would like to reject the offer of Mediation for complaint ID ***.Regards,Michael GleasonGleason Builders, LLC

The contract was terminated on Dec17, This was days before the originally contracted completion date The owner had expressed concerns with schedule, but as noted, delays were incurred by weather, the unavailability in labor, delays from owner concerning design and layout Gleason Builders offered a revised completion date along with penalties for not completing on time which included paying for temporary housing if need be This was rejected by the owner and he was unwilling to negotiate or cooperate The project was framed, dried in ( roofing, windows, etc), HVAC roughed in, plumbing roughed in, electrical roughed in, site concrete poured Quality of work was industry standard, if not better Mr*** believes work not completed is built wrong, or not up to par When in fact is hasn't been completed yet and would have been built correctly

[A default letter is provided here which indicates your acceptance of MediationIf you wish, you may update it before sending it.]Revdex.com:In reference to complaint ID .***, I find that Mediation is necessary

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The project incurred delays due to weather (NO) and labor availability (NO), He was unable to manage the Labor and with the exception of a few rain days-Weather does not apply.which as stated in the contract, could delay project at no fault of the general contractor. The client made plan changes (NO) and material changes (We changed the siding) further delaying progress. All work was installed correctly and up to industry standards (NO) Gleason Builders was not given the opportunity to complete unfinished work before contracts were terminated (NO)We offer to Pay the Amount due-And held back the FINAL PAYMENT.We made attempts to negotiate and work with the homeowner to successfully complete the project, but contracts were terminated beforehand, resulting in Gleason Builders unable to complete the project. Contractor had no ACCOUNTABILITY for this entire project

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
6/30/16 [redacted] Response to first 6/26/16 Gleason response: Once again instead of addressing the major disputes (listed below) the business is trying to confuse the issues. We have already agreed to approve allowances which is exactly $4258. However, we are still waiting for the approved allowances for the Laundry Room Cabinets and Counter Top this is one of the pending issue. As a compromise we have already absorbed several charges and it will be very useful if the business provide their response on the following reaming issues listed here to state their clear position: Compensation for wrong Windows: The business committed to install matching [redacted] Windows but they installed cheaper windows and we need compensation for this. Allowance for the Laundry Room Cabinets and Counter Top: The business is yet to provide appropriate credit.  We would be willing to compromise, if the business can grant credit for at least half of the amount we spend. We spend about $2500 for the cabinets and our estimate is about 1000 for the countertop. Disputed Charges: The business is asking us to pay additional money and our understanding is that these are all part of original scope and order. The amounts are $3452 for Windows, $4120 for Crawl Space Concrete Slab, $500 Saw Cut opening to Crawl Space. All these items are listed in the “Answer” word document provided by the business before we signed the contract. I already shared this document in my earlier response. Hose Bib: The business installed the hose bib at a wrong location and this needs to be removed. Basketball System: Michael Gleason, knockdown our basketball system while backing his trailer and he need to fix this.   6/30/16 [redacted] Response to second 6/26/16 Gleason response: As we have indicated before, the business is being completely unreasonable when they are demanding more than 95% of the money in advance to resume and complete the work. On top of that we have already overpaid to them for the amount of work they have done so far. We do not wish to have Gleason Builders comeback and resume the work. We begin to look for other contractors. We want the business to refund/reimburse money for the reaming work. Please see the list of remaining work in the second tab of excel sheet that was provided in the response earlier.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The response provided by the business are not acceptable. The response does not address most of the major issues that were listed in the original complain. As I indicated before, as a compromise we are willing to accept two additional charges from Michael. First one is $2510 ($2630 – $120 credit for damage = $2510) for the concrete side walk work. We accepting this charge as one forth portion of the side walk is new and original sidewalk was narrow. Please note that more than half of the side walk was damaged by the bob cat that was used for the construction. And second additional charge of $2000 for the electrical work provided Michael add the new circuit barker and do the quality electrical work. We are accepting this change as Michael stated he forgot to add them in the original quote. Other charges that Michael is demanding are not acceptable as you can see in Michael’s own response it was part of original scope. Please see attached Michael’s response before we signed the contract as evidence of original scope. Besides the list of work that are still needs to be completed (see below), following are the outstanding issues that needs to be addressed by the business. Michael did not installed matching [redacted] Windows in the all season room. He has confirmed installation of matching [redacted] windows in his answer document (see attached document). We are asking compensation for the wrong windows. A fair difference is acceptable to us. Michael is refusing allowance for cabinets and countertops in the laundry room. These are part of the original scope and clearly stated in the scope and design and in the original city permit. Michael has ignored the credits for several allowances which he approved before.He added nonfunctional and nonmatching gutters and downspouts. Even though we pointed out in advance before he put them on. These gutters are already overflowing.Michael is asking additional money for concrete work in crawl space and opening to the crawl space. He is stating this as change order but this was never a change order. It was part of original scope as you can see in his attached answer document. This document was provided to us before we signed the contract. Michael is refusing to installation of cabinets in the basement. This refusal came on his May 22 mail. Prior to this he never mentioned about it. We order the cabinets with his approval on measurements and our understanding was that he will do the installation of cabinets instead of building the storage bench in that area per original drawings.Michael is asking for money to relocate the hose. This is installed in a wrong place and without our approval. As a matter of fact it was done by his plumber without Michael’s and our knowledge. We asked Michael to either install outside of the wall or remove it. The current location (behind the door and the door slam on it) is not appropriate and prone to brake. So far Michael is dodging the situation every time when I asked him to be specific. Therefore, to help quickly resolve the issues, I put all the charges, credits, payments and disputed charges in one sheet. In this sheet, we are still waiting for the appropriate allowance for the laundry room cabinets and counter top and compensation for the wrong windows (highlighted in yellow). Please note that instead of matching [redacted] windows Michael installed cheaper windows. It will help if I get a response from business on this sheet. In case I miss any charges or credits, please let me know and I will add them. Michael Gleason and his team intentionally and strategically completed just half of the work in all the area and none of the space is functional after over a 60K of payments. In the middle of this Michael Gleason begin to send us false charges and start demanding for more money. This clearly exhibit unethical business practice. He repeatedly refused to address few urgent safety and clean up requests. Even he did not care to fix the basketball system that he knocked down. Please note we do not have working AC in this hot weather and falsely the business is blaming us that we are responsible for it. See the following attachments in the response. Consolidated Sheet for all charges, credits, payment and disputed amount. (We still need allowances for laundry room cabinets and counter top and compensation for wrong windows) from Michael on this sheet)Michael’s Original ContractMichael’s Original Response to the questions we asked before we signed the contract. (This is an evidence of original scope and wrong window he installed.) Here are our response to Michael’s response via Revdex.com: To address a few of [redacted] specific complaints, the gutters and downspouts in question were shown on the approved plans to be 4".  We installed 5" as a free upgrade to help with homeowners concern that the original 4" were under sized.  He now wants 6"gutters and downspouts, which we gave a quote to replace.  This additional cost was not approved by homeowner. Consumer Response: Michael Gleason stated in the original contract that he will install matching gutters and downspouts in the back addition. We pointed out while he was preparing the smaller size of gutters and downspouts but he ignored our request and install smaller gutters and downspouts which is already overflowing. Any one of common sense would understand what is happening here. The plumbing for the HVAC system was cut and removed by the homeowner.  Prior to this the system was in good working order.  This modification was not shown on the original approved plans, nor was it required.  This was simply done because the homeowner wanted it moved.  [redacted] assumes full responsibility for this action. Consumer Response: First thing we did not cut or removed the plumbing it was done by his team and he is making wrong acquisition. Michael Gleason failed to assess existing conditions and he did not anticipated the relocation work. However, once the problem was identified he agreed to fix it. The HVAC system outlets (fresh air intake and exhaust) are being blocked by the new concrete stairs he installed. Now he is changing his position and blaming us for it. As a matter of fact, on May 19 he did came in took the measurement to fix the issue before our guest arrive. But he did not completed the work and walked away as we refused to make additional payments. The basement and laundry room cabinets were never in original contract or scope of work.  A detailed scope of work spreadsheet was given to homeowner as proof.  A change order was presented to [redacted] on February 9, 2016 to install these cabinets that he purchased but not approved.  As mentioned in the above copied email, laundry room cabinets were installed pro bono in an effort to help to project progress. Consumer Response: We are asking allowance for the cabinets and counter tops only in the laundry room not for the basement. However, the installation is not completed in either area and we expect them to be installed in both places. In the original order we wanted him to build storage bench and we agreed to change this to install cabinets instead.   The homeowner also mentioned a few safety concerns.  In a follow up email I referenced language in the contract that the homeowner is not to occupy areas under construction until work is complete.  This language is in the contract to avoid the homeowner from having any accidents.  Gleason Builders' top priority is customer satisfaction and project safety, and while we do our best everyday to keep the workplace safe, some things just can't be 100% safe until completed.   I have reminded the homeowner in multiple emails and during the last 2 meetings that I fully intend to complete the project successfully once past invoices are paid.  It is in our best interest and the homeowners best interest to come to an agreement and move forward and finish the project. Consumer Response: Michael understand very well what we are asking him to address for general safety and functional needs. We have few uncovered HOT electrical outlets on the way and that cannot be avoided and those needs to be covered.  Also, we could not use the heating system during the cold days and now we cannot use the AC during the hot days. We requested several times to address these items while we resolve the differences. He deliberately ignore our request.   After we received above mail from Michael Gleason (the one he provided in his Revdex.com response), I sat down with him a requested clearly list all the charges, change orders, payments and approved allowance. Once again he shared an incomplete and inaccurate list. I summarized the details and send it back to him via mail and we did not get appropriate response after that. This has prompted us to seek help from Revdex.com. See the e-mail response below that was sent to Michael on May 22: Thanks Michael for providing the details of charges and list of remaining work. However, the charges are not clear and certain items mentioned incorrectly. Also, the list of remaining work missing several items. Before we get to the details, let me ask you first, would you like to address general safety issue while we resolve the differences. I’m referring to open electrical outlets, stair railings, and plumbing for HVAC system. We have been operating without heat and air conditioning and we will appreciate if you can address potential safety issues and basics while we resolve the differences.  Here are the issues that I found in your sheet. 1. The amount in Row 6 is not clear? Where this number came from? Also, it is written next to Date and I was wondering if this is a typo. Can you double check? 2.       Row 17 is incorrect amount. You have approved $508 for it. 3.       The credit mentioned in Row 32 is not sufficient. About half of the side walk was damaged and we can accept half of the charged mentioned in the Row 28 as credit here. 4.       Charge mentioned in Row 42 are not acceptable and as a matter of fact we will need credit for the wrong windows. This is our highest priority issue. 5.       Charge mentioned in Row 43 to Row 45 are not acceptable as they were part of the original scope. 6.       Charge mentioned in the Row 46 includes both laundry room floor tile and material and shower tile and material. We would accept only shower tile and material which is about $600. 7.       Charge mentioned in the Row 47 is not acceptable. As your plumber never discussed with us the location of the outlet and we want that outlet to be removed as it is in a very wrong location. 8.       Credit for the following allowances are missing in your sheet which you have approved and you are yet to provide approved amount for the laundry room cabinets and countertops.   318         Vinyl (2.65 / SF) 169         Basement Bathroom Fan 100         Basement Bathroom Hardware 115         Recessed Light 70           Upstairs Bathroom fan 31           Upstairs Bathroom Hardware 37           Outdoor Light 180         Ceiling Fan 100         Locks 200         Paint and Stain     Here is the full list of work that I can identify that are reaming and let me know if you agree with it.   1.       Connect wires to the circuit board 2.       Finish both crawl space openings 3.       Fix Fresh Air Intake and Furness Exhaust Plumbing 4.       Fix existing light on top of the sink 5.       Add pull down light in the Furness area 6.       Install and connect electrical outlets in the exercise room 7.       Install bi-fold Door in exercise room 8.       Finish Basement Bathroom Vent 9.       Add water outlet for the refrigerator 10.   Connect refrigerator electrical outlet 11.   Move up two electrical outlet by the basement window 12.   Install Basement Cabinets 13.   Install locks in basement bathroom door 14.   Complete tile installation in basement 15.   Install Basement Stairs Railings 16.   Install carpet 17.   Connect electrical outlet in all season and laundry/bath room 18.   Install locks in pantry and bathroom doors 19.   Install outside lights 20.   Install outside outlets 21.   Install ceiling fan in all season room 22.   Install can light in all season room 23.   Install hardwood floor in all season room 24.   Install matching ceiling beams/trims in all season room 25.   Install corner ceiling beam in the living room 26.   Fill the gaps in the shower 27.   Complete shower installation in the bath room 28.   Complete bath room window installation (outside gap) 29.   Complete laundry room window in installation (outside gap) 30.   Connect bath room vanity and faucet 31.   Connect bath room toilet 32.   Fill the gaps in laundry room tiles 33.   Complete laundry room sink and faucet installation 34.   Complete laundry room cabinet installation 35.   Build soffit to cover exposed wires in laundry room 36.   Permanent Dryer Connection and Vents 37.   Complete tile installation in laundry/bath room 38.   Install railing on brick stairs 39.   Install railing on deck stairs 40.   Add weep holes by the front patio 41.   Install Trims in the laundry room area 42.   Install bottom trim at the front door 43.   Install basketball system 44.   Cleanup   
Regards,
[redacted]

Work has not resumed for this project due to the [redacted] failing to make payment on an overdue invoice in the amount of $20,000.  He has breached the contract terms by withholding payment that has been approved and is past due.An email was sent on May 22 explaining the project change order...

history and approvals. See below:Email from May 22, 2016 -"[redacted],Allow me to summarize.The original contract amount was $63,020.  You have approved Basement Change Order #1 in full which includes line items 1 thru 13 for a total amount of an additional $1,644.50.This brings the revised contract amount to $64,664.50 You have already paid the $8000 for the front porch Change Order.  Additionally, line items 2 thru 5 have been approved by you.  Sean was willing to credit $120 for damaged sidewalk.Please reference [redacted] original quote ( file attached ) that their scope did not include proper foundations ( which we did at no additional cost.   This cost alone is worth $2000 ).  They also do not include additionalgrading and backfill, which we included at no additional cost.  There is no credit for variations in color between the porch and sidewalk ( please see [redacted] disclaimer).The total add for this change order is $11,345.  This brings the contract total to $76,009.50 The total additional  charges for the addition and laundry room are $11,814.50.  In our first change order meeting on March 1, you verbally approved the $3,452 upgrade charge for windows, you verbally approved the$4,120 updated cost for stamped patio, steps and crawl space concrete, you verbally approved the $500 crawl space access charge, and you verbally approved the $2000 electrical scope omission.  I proceeded with this work basedon trusting your word, in an effort to keep the project moving forward.  You authorized the $444 for new exterior doors.  I am willing to compromise on the additional $2,078.55 charge for the laundry room tile since thescope is not clearly defined on the plans.  Since the tile cost was $1031 from Floor and Decor, I am willing to split this cost and provide free labor and misc. materials.  I will only need to be reimbursed $1000 for the tile purchased.That brings the total for the Addition Change Order to $10,699.  This brings the contract total to $86,708.50I provided you a detailed breakdown for the included scope of work for the 3 separate projects at our last meeting, and clearly it shows no cost for laundry room or basement cabinets.  No credit will be given nor is owed for cabinets you purchased.These new cabinets were installed by my company in kind to help you and the overall success of the project.  I am not willing or responsible to install the basement cabinets, nor proceed with any other work until these additional charges are signed off by you and past money owed is paid.  At this point all work is on hold indefinitely, including hardwood floor installation, carpet installation, misc. electrical, any further inspections and cleanup, etc. To date, you have paid $63,000.  The remaining balance to complete all work including approved changes is $23,550.5.$5000 of which is past due.  $15,000 is currently due and the remaining $3,550.50 is due upon project completion. Your full cooperation is appreciated and expected." To address a few of [redacted] specific complaints, the gutters and downspouts in question were shown on the approved plans to be 4".  We installed 5" as a free upgrade to help with homeowners concern that the original 4" were under sized.  He now wants 6"gutters and downspouts, which we gave a quote to replace.  This additional cost was not approved by homeowner.The plumbing for the HVAC system was cut and removed by the homeowner.  Prior to this the system was in good working order.  This modification was not shown on the original approved plans, nor was it required.  This was simply done because the homeowner wanted it moved.  [redacted] assumes full responsibility for this action.The basement and laundry room cabinets were never in original contract or scope of work.  A detailed scope of work spreadsheet was given to homeowner as proof.  A change order was presented to [redacted] on February 9, 2016 to install these cabinets that he purchased but not approved.  As mentioned in the above copied email, laundry room cabinets were installed pro bono in an effort to help to project progress. The homeowner also mentioned a few safety concerns.  In a follow up email I referenced language in the contract that the homeowner is not to occupy areas under construction until work is complete.  This language is in the contract to avoid the homeowner from having any accidents.  Gleason Builders' top priority is customer satisfaction and project safety, and while we do our best everyday to keep the workplace safe, some things just can't be 100% safe until completed.  I have reminded the homeowner in multiple emails and during the last 2 meetings that I fully intend to complete the project successfully once past invoices are paid.  It is in our best interest and the homeowners best interest to come to an agreement and move forward and finish the project.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The
contract was terminated on Dec. 17, 2015 because of the persistent failure
to carry out the work. Gleason was unable to meet the contract deadline because
the project was beyond the scope of his capabilities. The project was framed
wrong, dried in too late resulting in major damage from rain and the quality of
work was not done to industry standards. A structure engineer hired by
Gleason’s architect verified this fact. Gleason has taken no accountability for
the mistakes made by himself or his crew. The 45% of work completed by Gleason
was mediocre at best and has been validated by 3 contractors that build
luxury homes. There are currently 60k in problems  that need to be fixed by
another contractor because of Gleason's persistent failure to carry out the
work.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  We have reviewed the response provided by the business via Revdex.com
on June 21. Unfortunately, it does not address our major concerns and therefore
we are refusing the response again. In order to get to a resolution, we are
extending our limits and will compromise additional charges (see the details
below). However, we still request the business to stop avoiding and address the
major issues pertaining to incorrect windows, appropriate allowances and incorrect
charges.
 
The reality is that we have already made payments of 63K and
according to their own calculations we need to pay another 23K (which will be
even lower as we are disputing some of the charges). The balance payment is
about one quarter of the total charges. As per contract, isn’t reasonable to
pay the one fourth of the balance at the end of the work? Considering the
amount of work that are pending, we have made over payments. This is one of the
reason we stopped making further payments and want business to address the
issues and complete the work. The business is behaving unethically and continue
to use inappropriate language and threatening us that we breached the contract.
 
By end of this week (June 24) if the business choose not to
address our immediate safety issues (covering electrical outlets and installing
railings) and basic functional needs (pluming for the HVAC system),
installation of hardwood floors and carpets (for which we already paid). We
will have no choice but to hire different contractor to address these concerns.
The business will be responsible for reimbursing the charges. We can wait on
other items listed in the list of reaming work while we work on the resolution.
 
Michael still need to fix our basketball system that he
knockdown.
 
We will welcome the Revdex.com arbitration process as someone
(independently) has to look into the details of the contract we signed and
answer provided by the business to us before we signed the contract. This will
reveal the truth and we will accept anything that we are responsible for and we
will pay for it. The independent person need to consider the list of remaining
work and the current state as our life has been put on hold for past several
months.
 
Since the business like to use their format of worksheet, I
mentioned the corrections that are needed in the worksheet and attaching it
with the response.
 
I’m also attaching our sheet as it is easier to follow and that
reflect the new compromise we made and everything else.
 
I have
reviewed the response on 6/20/16 made by the consumer in reference to complaint
ID [redacted], and have determined the response to ignore critical issues
concerning breach of contract and withholding payments.  My responses are
below in red. 
See our responses below in Blue color.
 
I have reviewed the response made by the business
in reference to complaint ID [redacted], and have determined that this does not
resolve my complaint.  For your reference, details of the offer I reviewed
appear below.
The response provided by
the business are not acceptable. The response does not address most of the
major issues that were listed in the original complain.
As I indicated before, as a
compromise we are willing to accept two additional charges from Michael. First
one is $2510 ($2630 – $120 credit for damage = $2510) for the concrete side
walk work. We accepting this charge as one forth portion of the side walk is
new and original sidewalk was narrow. Please note that more than half of the
side walk was damaged by the bob cat that was used for the construction. And
second additional charge of $2000 for the electrical work provided Michael add
the new circuit barker and do the quality electrical work. We are accepting
this change as Michael stated he forgot to add them in the original quote.
Other charges that Michael is demanding are not acceptable as you can see in
Michael’s own response it was part of original scope. Please see attached
Michael’s response before we signed the contract as evidence of original scope.
Besides the list of work
that are still needs to be completed (see below), following are the outstanding
issues that needs to be addressed by the business.
1.    Michael did not installed matching [redacted]
Windows in the all season room. He has confirmed installation of matching
[redacted] windows in his answer document (see attached document). We are asking
compensation for the wrong windows. A fair difference is acceptable to us.
As mentioned in previous response, the homeowner
approved the window change order on March 1, 2016.  The window order was
placed once the change was approved.  The full charge of $3,452 is past
due ( see change order breakdown ).
We have
never approved incorrect windows. We always demanded the compensation for the
incorrect windows. The irony is that first they installed the wrong windows and
then asking for more money. Isn’t evident that the business is using this as a
tactic to get away from wrong doing?
1.    Michael is refusing allowance for cabinets and
countertops in the laundry room. These are part of the original scope and
clearly stated in the scope and design and in the original city permit.
As mentioned in previous response, neither
purchasing and installing the cabinets and countertops were included in the
original scope.  A detailed scope of work spreadsheet was given to
homeowner as proof.  A change order was presented to the homeowner on February
9, 2016 to install these cabinets that he purchased but not approved.  As
mentioned in the above copied email, laundry room cabinets were installed pro
bono in an effort to help to project progress.
The
business is trying to mix two different things the above explanation is about
the cabinets in the basement. We are not asking the business to provide credits
for the cabinets in the basement. Originally our understanding was that Michael
will install the cabinets that we ordered instead of building a storage bench.
However, as a compromise we will accept the charge for the installation of
basement cabinets which is $440.
Here we
are asking credits for the cabinets and countertop in the laundry room. The
design created by the Michael’s architect and approved city permit clearly show
the details and we have other evidence to present where we clearly mentioned
there are going to be new cabinets and counter tops. We already skipped the
credits for the sink and faucet as Michael mentioned he intent to use the old
ones. We certainly need the credits for the cabinets and countertop in the
laundry room.
 
 
1.    Michael has ignored the credits for several allowances which
he approved before.
The credits have been updated in the revised
change order breakdown attached.
Some
are added and as a compromise we dropped some of the allowances. However, still
following credits for the following allowances are missing: (Please note that
we spend about 15K and Michael only approved about 4K and now he wants to drop
additional things which is not acceptable.)
Compensation
for Wrong Windows
Laundry
Room Cabinets (Total 8 cabinets and we spend about 3K)
Laundry
Room Countertops (Yet to find the cost)
318   Vinyl (2.65 / SF)
115   Recessed Light
180   Ceiling Fan
55    Basket Ball System Pole
1.    He added nonfunctional and non matching gutters
and downspouts. Even though we pointed out in advance before he put them on.
These gutters are already overflowing.
The gutters and downspouts in question were shown
on the approved plans to be 4".  We installed 5" as a free
upgrade to help with homeowners concern that the original 4" were under
sized.  He now wants 6"gutters and downspouts, which we gave a quote
to replace.  This additional cost was not approved by homeowner.
Michael,
intentionally installed non-matching gutters and down spouts which are already
overflowing. We pointed out the potential issues before the installation and he
ignored our requests. Well, we decided to bring in the company who put in the
gutters and downspout for the whole house to replace the new once that are
added by Michael. Once again we will compromise here and we ignore this issue
and will not ask for compensation for wrong gutters and downspouts.
1.    Michael is asking additional money for concrete
work in crawl space and opening to the crawl space. He is stating this as
change order but this was never a change order. It was part of original scope
as you can see in his attached answer document. This document was provided to
us before we signed the contract.
As stated in previous response, the homeowner
approved this change on March 1, 2016 when presented to him.  This work
was performed once approved.
We have
never approved these charges. Building the crawl space and opening from
existing basement to the crawl space was part of original scope. It is clearly
stated in Michael’s response before even we signed the contract. See the
attached word document.
1.    Michael is refusing to installation of cabinets
in the basement. This refusal came on his May 22 mail.  Prior to this
he never mentioned about it. We order the cabinets with his approval on
measurements and our understanding was that he will do the installation of
cabinets instead of building the storage bench in that area per original
drawings.
The homeowners response is not true,
the basement cabinets were never in original contract or scope of work.
 A detailed scope of work spreadsheet was given to homeowner as proof.
 A change order was presented to [redacted] on February 9, 2016 to install
these cabinets, that he purchased, but he did not approved.  Measurements
were verified to help homeowner with placing the order accurately.
Once
again as a compromise we will accept the $440 charge to install the cabinets in
the basement. However, they are yet to be installed.
1.    Michael is asking for money to relocate the
hose. This is installed in a wrong place and without our approval. As a matter
of fact it was done by his plumber without Michael’s and our knowledge. We
asked Michael to either install outside of the wall or remove it. The current
location (behind the door and the door slam on it) is not appropriate and prone
to brake.
The hose bib was installed with both the
contractors knowledge in a location given by the homeowner.  That location
was to be in the garage.  It was installed in the only available wall
space in the area the homeowner wanted it installed.  This charge is
miniscule and has been removed from the change order list.
This is
not acceptable at all. The current location of the hose outlet is inappropriate
and we have never approved it. This is installed behind the door and every time
we open the door it slams on it. Also it is touching a dry wall and who would
put water outlet on a drywall? We do not want to pay for this installation and
this needs to be removed.
So far Michael is dodging
the situation every time when I asked him to be specific. Therefore, to help
quickly resolve the issues, I put all the charges, credits, payments and
disputed charges in one sheet. In this sheet, we are still waiting for the
appropriate allowance for the laundry room cabinets and counter top and
compensation for the wrong windows (highlighted in yellow). Please note that
instead of matching [redacted] windows Michael installed cheaper windows. It will
help if I get a response from business on this sheet. In case I miss any
charges or credits, please let me know and I will add them.
Michael Gleason and his
team intentionally and strategically completed just half of the work in all the
area and none of the space is functional after over a 60K of payments. In the
middle of this Michael Gleason begin to send us false charges and start
demanding for more money.  This clearly exhibit unethical business
practice.  He repeatedly refused to address few urgent safety and
clean up requests. Even he did not care to fix the basketball system that he
knocked down. Please note we do not have working AC in this hot weather and
falsely the business is blaming us that we are responsible for it.
 
My team and I have not dodged any responsibilities as the homeowner
is claiming.  As mentioned in previous communications, we fully intend to
resume work once past invoices are paid.  Please note that the project is
more than 90% complete, not half as the homeowner states.  Every line item
in the change order request has been discussed and approved by homeowner. 
No false charges have been presented to the homeowner.
I’m not going to argue as
the business is clearly fail to deliver and unable to exhibit professional and
ethical behavior. An independent counselor should be able to determine.
However, none of the truth is that none of the space we could use after
spending over 70K.
See the following
attachments in the response.
1.    Consolidated Sheet for all charges, credits,
payment and disputed amount. (We still need allowances for laundry room
cabinets and counter top and compensation for wrong windows) from Michael on
this sheet)
1.    Michael’s Original Contract
2.    Michael’s Original Response to the questions we asked
before we signed the contract. (This is an evidence of original scope and wrong
window he installed.)
Here are our response to
Michael’s response via Revdex.com:
To address a few of [redacted] specific
complaints, the gutters and downspouts in question were shown on the approved
plans to be 4".  We installed 5" as a free upgrade to help with
homeowners concern that the original 4" were under sized.  He now
wants 6"gutters and downspouts, which we gave a quote to replace.  This
additional cost was not approved by homeowner.
Consumer Response:
Michael Gleason stated in
the original contract that he will install matching gutters and downspouts in
the back addition. We pointed out while he was preparing the smaller size of
gutters and downspouts but he ignored our request and install smaller gutters
and downspouts which is already overflowing. Any one of common sense would
understand what is happening here.
The request was not ignored.  A quote was given to install 6”
gutters and downspouts, but rejected by homeowner.
We already agreed to
compromise as the business is unable to comprehend the fact that a bigger size
gutters and down spouts are pouring into a smaller size gutters and down
spouts.  A person with common sense will
understand what is happening here.
 
The plumbing for the HVAC system was cut and
removed by the homeowner.  Prior to this the system was in good working
order.  This modification was not shown on the original approved plans,
nor was it required.  This was simply done because the homeowner wanted it
moved.  [redacted] assumes full responsibility for this action.
Consumer Response:
First thing we did not cut
or removed the plumbing it was done by his team and he is making wrong
acquisition. Michael Gleason failed to assess existing conditions and he did
not anticipated the relocation work. However, once the problem was identified
he agreed to fix it. The HVAC system outlets (fresh air intake and exhaust) are
being blocked by the new concrete stairs he installed. Now he is changing his
position and blaming us for it. As a matter of fact, on May 19 he did came in
took the measurement to fix the issue before our guest arrive. But he did not
completed the work and walked away as we refused to make additional payments.
The basement and laundry room cabinets were
never in original contract or scope of work.  A detailed scope of work
spreadsheet was given to homeowner as proof.  A change order was presented
to [redacted] on February 9, 2016 to install these cabinets that he purchased
but not approved.  As mentioned in the above copied email, laundry room
cabinets were installed pro bono in an effort to help to project progress.
Consumer Response:
We are asking allowance for
the cabinets and counter tops only in the laundry room not for the basement.
However, the installation is not completed in either area and we expect them to
be installed in both places. In the original order we wanted him to build
storage bench and we agreed to change this to install cabinets
instead.  
The homeowner also mentioned a few safety
concerns.  In a follow up email I referenced language in the contract that
the homeowner is not to occupy areas under construction until work is complete.
 This language is in the contract to avoid the homeowner from having any
accidents.  Gleason Builders' top priority is customer satisfaction and
project safety, and while we do our best everyday to keep the workplace safe,
some things just can't be 100% safe until completed.  
I have reminded the homeowner in multiple emails
and during the last 2 meetings that I fully intend to complete the project
successfully once past invoices are paid.  It is in our best interest and
the homeowners best interest to come to an agreement and move forward and
finish the project.
Consumer Response:
Michael understand very
well what we are asking him to address for general safety and functional needs.
We have few uncovered HOT electrical outlets on the way and that cannot be
avoided and those needs to be covered.  Also, we could not use the
heating system during the cold days and now we cannot use the AC during the hot
days. We requested several times to address these items while we resolve the
differences. He deliberately ignore our request.
 
After we received above
mail from Michael Gleason (the one he provided in his Revdex.com response), I sat down
with him a requested clearly list all the charges, change orders, payments and
approved allowance. Once again he shared an incomplete and inaccurate list. I
summarized the details and send it back to him via mail and we did not get
appropriate response after that. This has prompted us to seek help from Revdex.com.
See the e-mail response below that was sent to Michael on May 22:
Thanks Michael for
providing the details of charges and list of remaining work. However, the
charges are not clear and certain items mentioned incorrectly. Also, the list
of remaining work missing several items.
Before we get to the
details, let me ask you first, would you like to address general safety issue
while we resolve the differences. I’m referring to open electrical outlets,
stair railings, and plumbing for HVAC system. We have been operating without
heat and air conditioning and we will appreciate if you can address potential
safety issues and basics while we resolve the differences. 
Here are the issues that I
found in your sheet.
1.    The
amount in Row 6 is not clear? Where this number came from? Also, it is written
next to Date and I was wondering if this is a typo. Can you double check?
This was a typo from a formatting mistake. 
This should have been the date.  Corrected
Thanks
for making the adjustments.
2.    Row 17 is
incorrect amount. You have approved $508 for it.
Changed to $508
Thanks
for making the adjustments.
3.    The
credit mentioned in Row 32 is not sufficient. About half of the side walk was
damaged and we can accept half of the charged mentioned in the Row 28 as credit
here.
You have approved this charged earlier in your
response
As a compromise we accepted half of it.
4.    Charge
mentioned in Row 42 are not acceptable and as a matter of fact we will need
credit for the wrong windows. This is our highest priority issue.
Change was approved by homeowner.  This
amount is non-negotiable.
This is
our most important issue and the contractor has introduced nuances to the
house. As a matter of fact, first he try to tick us with a smaller size window
as he setup a small frame. Once we pointed out, he admitted that he ordered
wrong size windows and we will have to wait for another month for the correct
windows. We agreed to wait and after that he brought in the wrong company
window.  This is a true failure from his
end and to hide the issue Michael brought additional charge for the window.
5.    Charge
mentioned in Row 43 to Row 45 are not acceptable as they were part of the
original scope.
Change was approved by homeowner.  This
amount is non-negotiable.
Once
again this is not acceptable. This is part of original scope. See the answer
document attached.
6.    Charge
mentioned in the Row 46 includes both laundry room floor tile and material and
shower tile and material. We would accept only shower tile and material which
is about $600.
The agreed upon negotiated amount was $1000 which
is reflected in the change order attached.
As a
compromise we accept the $1000 charge.
7.    Charge mentioned
in the Row 47 is not acceptable. As your plumber never discussed with us the
location of the outlet and we want that outlet to be removed as it is in a very
wrong location.
Installed correctly in only available
location.  Hose bib is fully functional.  Credit removed from change
order list.
As we
mentioned before this is installed in totally wrong place and the location was
never discussed with us. We want this to be removed.
8.    Credit
for the following allowances are missing in your sheet which you have approved
and you are yet to provide approved amount for the laundry room cabinets and
countertops.
No credit will be given for items not in original
contract or scope of work ( laundry cabinets and tops).  Items listed
below have been added with the exception of $318 vinyl, $115 recessed light (
bulbs never included ), and $180 ceiling fan.
Full list of allowance credits are expected here. Please note
that we spend close to 15K for the allowance and you have approved about 4K on
this and we like to stick to that. Therefore, we will not be willing to
compromise further here.
 
318         Vinyl
(2.65 / SF)
169         Basement
Bathroom Fan
100         Basement
Bathroom Hardware
115         Recessed
Light
70           Upstairs
Bathroom fan
31           Upstairs
Bathroom Hardware
37           Outdoor
Light
180         Ceiling
Fan
100         Locks
200         Paint
and Stain
 
 
 Here is the full list
of work that I can identify that are reaming and let me know if you agree with
it.
 
1.       Connect
wires to the circuit board
2.       Finish
both crawl space openings
3.       Fix
Fresh Air Intake and Furness Exhaust Plumbing
4.       Fix
existing light on top of the sink
5.       Add
pull down light in the Furness area
6.       Install
and connect electrical outlets in the exercise room
7.       Install
bi-fold Door in exercise room
8.       Finish
Basement Bathroom Vent
9.       Add
water outlet for the refrigerator
10.   Connect
refrigerator electrical outlet
11.   Move
up two electrical outlet by the basement window
12.   Install
Basement Cabinets
13.   Install
locks in basement bathroom door
14.   Complete
tile installation in basement
15.   Install
Basement Stairs Railings
16.   Install
carpet
17.   Connect
electrical outlet in all season and laundry/bath room
18.   Install
locks in pantry and bathroom doors
19.   Install
outside lights
20.   Install
outside outlets
21.   Install
ceiling fan in all season room
22.   Install
can light in all season room
23.   Install
hardwood floor in all season room
24.   Install
matching ceiling beams/trims in all season room
25.   Install
corner ceiling beam in the living room
26.   Fill
the gaps in the shower
27.   Complete
shower installation in the bath room
28.   Complete
bath room window installation (outside gap)
29.   Complete
laundry room window in installation (outside gap)
30.   Connect
bath room vanity and faucet
31.   Connect
bath room toilet
32.   Fill
the gaps in laundry room tiles
33.   Complete
laundry room sink and faucet installation
34.   Complete
laundry room cabinet installation
35.   Build
soffit to cover exposed wires in laundry room
36.   Permanent
Dryer Connection and Vents
37.   Complete
tile installation in laundry/bath room
38.   Install
railing on brick stairs
39.   Install
railing on deck stairs
40.   Add
weep holes by the front patio
41.   Install
Trims in the laundry room area
42.   Install
bottom trim at the front door
43.   Install
basketball system
44.   Cleanup 
 
 
Regards,
[redacted]

I have reviewed the response on 6/20/16 made by the consumer in reference to complaint ID [redacted], and have determined the response to ignore critical issues concerning breach of contract and withholding payments.  My responses are below in red.    I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The response provided by the business are not acceptable. The response does not address most of the major issues that were listed in the original complain. As I indicated before, as a compromise we are willing to accept two additional charges from Michael. First one is $2510 ($2630 – $120 credit for damage = $2510) for the concrete side walk work. We accepting this charge as one forth portion of the side walk is new and original sidewalk was narrow. Please note that more than half of the side walk was damaged by the bob cat that was used for the construction. And second additional charge of $2000 for the electrical work provided Michael add the new circuit barker and do the quality electrical work. We are accepting this change as Michael stated he forgot to add them in the original quote. Other charges that Michael is demanding are not acceptable as you can see in Michael’s own response it was part of original scope. Please see attached Michael’s response before we signed the contract as evidence of original scope. Besides the list of work that are still needs to be completed (see below), following are the outstanding issues that needs to be addressed by the business. 1.    Michael did not installed matching [redacted] Windows in the all season room. He has confirmed installation of matching [redacted] windows in his answer document (see attached document). We are asking compensation for the wrong windows. A fair difference is acceptable to us. As mentioned in previous response, the homeowner approved the window change order on March 1, 2016.  The window order was placed once the change was approved.  The full charge of $3,452 is past due ( see change order breakdown ). Michael is refusing allowance for cabinets and countertops in the laundry room. These are part of the original scope and clearly stated in the scope and design and in the original city permit. As mentioned in previous response, neither purchasing and installing the cabinets and countertops were included in the original scope.  A detailed scope of work spreadsheet was given to homeowner as proof.  A change order was presented to the homeowner on February 9, 2016 to install these cabinets that he purchased but not approved.  As mentioned in the above copied email, laundry room cabinets were installed pro bono in an effort to help to project progress.   Michael has ignored the credits for several allowances which he approved before. The credits have been updated in the revised change order breakdown attached. He added nonfunctional and non matching gutters and downspouts. Even though we pointed out in advance before he put them on. These gutters are already overflowing. The gutters and downspouts in question were shown on the approved plans to be 4".  We installed 5" as a free upgrade to help with homeowners concern that the original 4" were under sized.  He now wants 6"gutters and downspouts, which we gave a quote to replace.  This additional cost was not approved by homeowner.   Michael is asking additional money for concrete work in crawl space and opening to the crawl space. He is stating this as change order but this was never a change order. It was part of original scope as you can see in his attached answer document. This document was provided to us before we signed the contract. As stated in previous response, the homeowner approved this change on March 1, 2016 when presented to him.  This work was performed once approved. Michael is refusing to installation of cabinets in the basement. This refusal came on his May 22 mail.  Prior to this he never mentioned about it. We order the cabinets with his approval on measurements and our understanding was that he will do the installation of cabinets instead of building the storage bench in that area per original drawings. The homeowners response is not true, the basement cabinets were never in original contract or scope of work.  A detailed scope of work spreadsheet was given to homeowner as proof.  A change order was presented to [redacted] on February 9, 2016 to install these cabinets, that he purchased, but he did not approved.  Measurements were verified to help homeowner with placing the order accurately. Michael is asking for money to relocate the hose. This is installed in a wrong place and without our approval. As a matter of fact it was done by his plumber without Michael’s and our knowledge. We asked Michael to either install outside of the wall or remove it. The current location (behind the door and the door slam on it) is not appropriate and prone to brake. The hose bib was installed with both the contractors knowledge in a location given by the homeowner.  That location was to be in the garage.  It was installed in the only available wall space in the area the homeowner wanted it installed.  This charge is miniscule and has been removed from the change order list. So far Michael is dodging the situation every time when I asked him to be specific. Therefore, to help quickly resolve the issues, I put all the charges, credits, payments and disputed charges in one sheet. In this sheet, we are still waiting for the appropriate allowance for the laundry room cabinets and counter top and compensation for the wrong windows (highlighted in yellow). Please note that instead of matching [redacted] windows Michael installed cheaper windows. It will help if I get a response from business on this sheet. In case I miss any charges or credits, please let me know and I will add them. Michael Gleason and his team intentionally and strategically completed just half of the work in all the area and none of the space is functional after over a 60K of payments. In the middle of this Michael Gleason begin to send us false charges and start demanding for more money. This clearly exhibit unethical business practice. He repeatedly refused to address few urgent safety and clean up requests. Even he did not care to fix the basketball system that he knocked down. Please note we do not have working AC in this hot weather and falsely the business is blaming us that we are responsible for it.   My team and I have not dodged any responsibilities as the homeowner is claiming.  As mentioned in previous communications, we fully intend to resume work once past invoices are paid.  Please note that the project is more than 90% complete, not half as the homeowner states.  Every line item in the change order request has been discussed and approved by homeowner.  No false charges have been presented to the homeowner. See the following attachments in the response. 1.    Consolidated Sheet for all charges, credits, payment and disputed amount. (We still need allowances for laundry room cabinets and counter top and compensation for wrong windows) from Michael on this sheet) Michael’s Original Contract Michael’s Original Response to the questions we asked before we signed the contract. (This is an evidence of original scope and wrong window he installed.) Here are our response to Michael’s response via Revdex.com: To address a few of [redacted] specific complaints, the gutters and downspouts in question were shown on the approved plans to be 4".  We installed 5" as a free upgrade to help with homeowners concern that the original 4" were under sized.  He now wants 6"gutters and downspouts, which we gave a quote to replace.  This additional cost was not approved by homeowner. Consumer Response: Michael Gleason stated in the original contract that he will install matching gutters and downspouts in the back addition. We pointed out while he was preparing the smaller size of gutters and downspouts but he ignored our request and install smaller gutters and downspouts which is already overflowing. Any one of common sense would understand what is happening here. The request was not ignored.  A quote was given to install 6” gutters and downspouts, but rejected by homeowner. The plumbing for the HVAC system was cut and removed by the homeowner.  Prior to this the system was in good working order.  This modification was not shown on the original approved plans, nor was it required.  This was simply done because the homeowner wanted it moved.  [redacted] assumes full responsibility for this action. Consumer Response: First thing we did not cut or removed the plumbing it was done by his team and he is making wrong acquisition. Michael Gleason failed to assess existing conditions and he did not anticipated the relocation work. However, once the problem was identified he agreed to fix it. The HVAC system outlets (fresh air intake and exhaust) are being blocked by the new concrete stairs he installed. Now he is changing his position and blaming us for it. As a matter of fact, on May 19 he did came in took the measurement to fix the issue before our guest arrive. But he did not completed the work and walked away as we refused to make additional payments. The basement and laundry room cabinets were never in original contract or scope of work.  A detailed scope of work spreadsheet was given to homeowner as proof.  A change order was presented to [redacted] on February 9, 2016 to install these cabinets that he purchased but not approved.  As mentioned in the above copied email, laundry room cabinets were installed pro bono in an effort to help to project progress. Consumer Response: We are asking allowance for the cabinets and counter tops only in the laundry room not for the basement. However, the installation is not completed in either area and we expect them to be installed in both places. In the original order we wanted him to build storage bench and we agreed to change this to install cabinets instead.   The homeowner also mentioned a few safety concerns.  In a follow up email I referenced language in the contract that the homeowner is not to occupy areas under construction until work is complete.  This language is in the contract to avoid the homeowner from having any accidents.  Gleason Builders' top priority is customer satisfaction and project safety, and while we do our best everyday to keep the workplace safe, some things just can't be 100% safe until completed.   I have reminded the homeowner in multiple emails and during the last 2 meetings that I fully intend to complete the project successfully once past invoices are paid.  It is in our best interest and the homeowners best interest to come to an agreement and move forward and finish the project. Consumer Response: Michael understand very well what we are asking him to address for general safety and functional needs. We have few uncovered HOT electrical outlets on the way and that cannot be avoided and those needs to be covered. Also, we could not use the heating system during the cold days and now we cannot use the AC during the hot days. We requested several times to address these items while we resolve the differences. He deliberately ignore our request.   After we received above mail from Michael Gleason (the one he provided in his Revdex.com response), I sat down with him a requested clearly list all the charges, change orders, payments and approved allowance. Once again he shared an incomplete and inaccurate list. I summarized the details and send it back to him via mail and we did not get appropriate response after that. This has prompted us to seek help from Revdex.com. See the e-mail response below that was sent to Michael on May 22: Thanks Michael for providing the details of charges and list of remaining work. However, the charges are not clear and certain items mentioned incorrectly. Also, the list of remaining work missing several items. Before we get to the details, let me ask you first, would you like to address general safety issue while we resolve the differences. I’m referring to open electrical outlets, stair railings, and plumbing for HVAC system. We have been operating without heat and air conditioning and we will appreciate if you can address potential safety issues and basics while we resolve the differences.  Here are the issues that I found in your sheet. 1.    The amount in Row 6 is not clear? Where this number came from? Also, it is written next to Date and I was wondering if this is a typo. Can you double check? This was a typo from a formatting mistake.  This should have been the date.  Corrected 2.    Row 17 is incorrect amount. You have approved $508 for it. Changed to $508 3.    The credit mentioned in Row 32 is not sufficient. About half of the side walk was damaged and we can accept half of the charged mentioned in the Row 28 as credit here. You have approved this charged earlier in your response 4.    Charge mentioned in Row 42 are not acceptable and as a matter of fact we will need credit for the wrong windows. This is our highest priority issue. Change was approved by homeowner.  This amount is non-negotiable. 5.    Charge mentioned in Row 43 to Row 45 are not acceptable as they were part of the original scope. Change was approved by homeowner.  This amount is non-negotiable. 6.    Charge mentioned in the Row 46 includes both laundry room floor tile and material and shower tile and material. We would accept only shower tile and material which is about $600. The agreed upon negotiated amount was $1000 which is reflected in the change order attached. 7.    Charge mentioned in the Row 47 is not acceptable. As your plumber never discussed with us the location of the outlet and we want that outlet to be removed as it is in a very wrong location. Installed correctly in only available location.  Hose bib is fully functional.  Credit removed from change order list. 8.    Credit for the following allowances are missing in your sheet which you have approved and you are yet to provide approved amount for the laundry room cabinets and countertops. No credit will be given for items not in original contract or scope of work ( laundry cabinets and tops).  Items listed below have been added with the exception of $318 vinyl, $115 recessed light ( bulbs never included ), and $180 ceiling fan.   318        Vinyl (2.65 / SF) 169        Basement Bathroom Fan 100        Basement Bathroom Hardware 115        Recessed Light 70          Upstairs Bathroom fan 31          Upstairs Bathroom Hardware 37          Outdoor Light 180        Ceiling Fan 100        Locks 200        Paint and Stain      Here is the full list of work that I can identify that are reaming and let me know if you agree with it.   1.      Connect wires to the circuit board 2.      Finish both crawl space openings 3.      Fix Fresh Air Intake and Furness Exhaust Plumbing 4.      Fix existing light on top of the sink 5.      Add pull down light in the Furness area 6.      Install and connect electrical outlets in the exercise room 7.      Install bi-fold Door in exercise room 8.      Finish Basement Bathroom Vent 9.      Add water outlet for the refrigerator 10.  Connect refrigerator electrical outlet 11.  Move up two electrical outlet by the basement window 12.  Install Basement Cabinets 13.  Install locks in basement bathroom door 14.  Complete tile installation in basement 15.  Install Basement Stairs Railings 16.  Install carpet 17.  Connect electrical outlet in all season and laundry/bath room 18.  Install locks in pantry and bathroom doors 19.  Install outside lights 20.  Install outside outlets 21.  Install ceiling fan in all season room 22.  Install can light in all season room 23.  Install hardwood floor in all season room 24.  Install matching ceiling beams/trims in all season room 25.  Install corner ceiling beam in the living room 26.  Fill the gaps in the shower 27.  Complete shower installation in the bath room 28.  Complete bath room window installation (outside gap) 29.  Complete laundry room window in installation (outside gap) 30.  Connect bath room vanity and faucet 31.  Connect bath room toilet 32.  Fill the gaps in laundry room tiles 33.  Complete laundry room sink and faucet installation 34.  Complete laundry room cabinet installation 35.  Build soffit to cover exposed wires in laundry room 36.  Permanent Dryer Connection and Vents 37.  Complete tile installation in laundry/bath room 38.  Install railing on brick stairs 39.  Install railing on deck stairs 40.  Add weep holes by the front patio 41.  Install Trims in the laundry room area 42.  Install bottom trim at the front door 43.  Install basketball system 44.  Cleanup    Regards, [redacted]

HERE THE THE DOCUMENTS.I have attached the contract.I have attached the letter from my attorney.I have attached the paid invoices to .I have attached the invoice for the subcontractors that have done work and were not paid by Gleason.I have attached documents that show where the money was spent and shows that gleason should have paid subs.I have an extensive calendar that shows dates and progress from beginning to end. I will send if needed.I have a list of problems.  I will send if needed.[redacted]

The project incurred delays due to weather and labor availability, which as stated in the contract, could delay project at no fault of the general contractor.  The client made plan changes and material changes further delaying progress.  All work was installed correctly and up to industry standards.  Gleason Builders was not given the opportunity to complete unfinished work before contracts were terminated.  We made attempts to negotiate and work with the homeowner to successfully complete the project, but contracts were terminated beforehand, resulting in Gleason Builders unable to complete the project.

6/26/16 Response from Gleason Builders, LLC: I have reviewed the homeowners latest response and reject his response again.   I have addressed 2 particular major issues from the latest response below.   [redacted] comments on 6/21/16 - The reality is that we have already made payments of 63K and according to their own calculations we need to pay another 23K (which will be even lower as we are disputing some of the charges). The balance payment is about one quarter of the total charges. As per contract, isn’t reasonable to pay the one fourth of the balance at the end of the work? Considering the amount of work that are pending, we have made over payments. This is one of the reason we stopped making further payments and want business to address the issues and complete the work. The business is behaving unethically and continue to use inappropriate language and threatening us that we breached the contract. 6/26/16 Gleason response to above comments:  The homeowner is falsely claiming unethical behavior and inappropriate language being used.  The homeowner has clearly breached the terms of the contract.  Clearly the issue lies in the fact that the homeowner has overspent and gone over budget on purchases he chose to make for project materials as shown on his document titled “Items”.  The budget allowed for close to $4,000 on said materials and the homeowner spent over $14,000 on materials and as a result is refusing to pay the contractor for work put in place ( labor and materials ).  The overdue balance of $20,000 is for work that has been completed to date and is legitimately owed.  There is approximately $3,000 of work still to complete and is clearly shown on the payment history of the change order document and would be final payment of the project when work is 100% complete.    [redacted] comments on 6/21/16 - By end of this week (June 24) if the business choose not to address our immediate safety issues (covering electrical outlets and installing railings) and basic functional needs (pluming for the HVAC system), installation of hardwood floors and carpets (for which we already paid). We will have no choice but to hire different contractor to address these concerns. The business will be responsible for reimbursing the charges. We can wait on other items listed in the list of reaming work while we work on the resolution. 6/26/16 Gleason response to above comments:  As mentioned in previous communications, we fully intend to resume work once past invoices for $20,000 are paid.  Please note, that I am in no way responsible to reimburse the cost of hiring another contractor.  Any work performed on your behalf will be handled as a credit through change order to our existing contract.  Any cost higher than what was in the original budget is your responsibility as well. Mike Gleason Gleason Builders, LLC