[redacted] and [redacted] purchased a Dodge Ram from Love PreOwned AutoCenter on August 26, At the time of sale Mrand Mrs [redacted] asked for Love to replace and pay for tire Mrand Mrs [redacted] agreed that they would pay for the cost of a 2nd tire When they brought the truck into the Service Department our Service Advisor began searching for the replacement tires It was determined at that time that the tires that were on the vehicle (Toyota M/T Open Country tires x 12) were not available any longer We then asked Mr [redacted] to look at the comperable tires we could get and let us know which ones he preferred Mr [redacted] did not like any of the tires that we had We told Mr [redacted] that he was welcome to go to any tire store and see if there were any others he liked We have not heard back On September 1st Mr [redacted] came back in to have us inspect his brakes He stated they were shaking when slowing down The service department did a full brake inspection (pads, roaters, and brake test) and the brakes passed inspection at that time We are still prepared to replace of Mrand Mrs***'s tires, or give them the replacement value and they can purchase it on their own As for the brakes we would certainly look at them again and invite Mr [redacted] on the road test with us so that we can make sure we are feeling and hearing exactly what he is experiening Thank you for your help in this matter
[redacted] and [redacted] purchased a Dodge Ram from Love PreOwned AutoCenter on August 26, At the time of sale Mrand Mrs [redacted] asked for Love to replace and pay for tire Mrand Mrs [redacted] agreed that they would pay for the cost of a 2nd tire When they brought the truck into the Service Department our Service Advisor began searching for the replacement tires It was determined at that time that the tires that were on the vehicle (Toyota M/T Open Country tires x 12) were not available any longer We then asked Mr [redacted] to look at the comperable tires we could get and let us know which ones he preferred Mr [redacted] did not like any of the tires that we had We told Mr [redacted] that he was welcome to go to any tire store and see if there were any others he liked We have not heard back On September 1st Mr [redacted] came back in to have us inspect his brakes He stated they were shaking when slowing down The service department did a full brake inspection (pads, roaters, and brake test) and the brakes passed inspection at that time We are still prepared to replace of Mrand Mrs***'s tires, or give them the replacement value and they can purchase it on their own As for the brakes we would certainly look at them again and invite Mr [redacted] on the road test with us so that we can make sure we are feeling and hearing exactly what he is experiening Thank you for your help in this matter