Love Culture

The customer return the swimwear within the time frame given; however, when the item was received, there were stains on the item above the hygiene strip attach to the itemThe customer was notified that we will not be accepting the swimwear due to the item being wornThe customer demanded a call back by the superior and a called was done on 5/12/There was no response so a voicemail was leftWe also provide images of the item to the customer upon her requestWe will make a one time exception to accept the item for a refundThe customer will be notified about the processPlease understands that all swimwear is carefully inspected before it is shipped and customers have the right to report any damage or defect on the item immediately once the order is deliverThe customer did not informed us of any possible damage or stains on the itemWe have attache the images provided to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Since the original transaction was purchased with two separate forms of payment, the customer was issued two separate store credits. This is how our previous system operated and we have since updated our POS system to eliminate these types of errors and confusion for both the employees and the...

customers.
Please see attached document that notes both the original transaction as well as the return with the two store credits listed. The customer may come in at anytime to redeem them. If they have been misplaced the customer may use the two numbers listed in reference to the credits she was issued.
[redacted] - $13.09
[redacted] - $15.33

The customer return the swimwear within the time frame given; however, when the item was received, there were stains on the item above the hygiene strip attach to the item. The customer was notified that we will not be accepting the swimwear due to the item being worn. The customer demanded a call...

back by the superior and a called was done on 5/12/2017. There was no response so a voicemail was left. We also provide images of the item to the customer upon her request. We will make a one time exception to accept the item for a refund. The customer will be notified about the process. Please understands that all swimwear is carefully inspected before it is shipped and customers have the right to report any damage or defect on the item immediately once the order is deliver. The customer did not informed us of any possible damage or stains on the item. We have attache the images provided to the customer.