Love/Effron Fuel Oil

Review: I have a account with Love Efron oil Company. In the last week of March I was moving and I went down to the office of Love Efron Oil to settle my account. I was told that they would give me credit for the oil that was in my take and also I would not have to pay the early charge of breaking my contract. of 399.00 The said I had a rebate of 367.39 which they sent me a check for the $367.39. They said I did not owe a think on my account which when I got a itemized bill and showing the rebate but after that they sowed after the fact of me owing $467.96 The told me over the phone I should of never gotten the rebate check. The sent it to a credit service which I made an agreement to pay for so it would not damage my credit score. I payed 155.98 to sunRise Credit Service inc Po Box 9199 Farming Dale New York. [redacted]. Phone number [redacted]. I just payed the debt off on Dec * 2015. In a three month payments of 155.98. I got a notice from Love Efron Oil Company saying I owed them still [redacted]. Then told me that they did not receive only one payment of 155.98. Love Oil told me The credit service had to call them to verified the account was payed. They would not call the credit serviceDesired Settlement: For either Love Efron oil Company or Sunrise Credit Service to get this straighten out. I feel I got screwed having to pay the 467.96 Love Efron say I owed to keep my credit clean. I do have the copy of the invoice of payments I made with them. Now I am getting screwed again saying I still owe them 311.98. I would like to have this solved and I would never do business with this company again

Business

Response:

[redacted] We are in receipt of the correspondence relative to [redacted] and would like to address her concerns. [redacted] met with customer service March *, 2015, to advise that she was moving from the property associated with her account. While a Love Effron customer [redacted] was enrolled in our Paygo program which allows the customer to pay for the oil that is delivered as the customer uses it the product. When a delivery is made, the balance for the delivery is “deferred” and billed back to the account as the product is used. On March *, 2015, when [redacted] met with customer service, she had $467.96 in oil that had been delivered to her home and not yet billed. This balance was applied to the account on May **, 2015, leaving a positive balance in that amount on the account. I have reviewed the transactions in detail and [redacted] has advised me that she does now understand where the balance is stemming from. [redacted] account has been settled through a third party agency. As she and I have discussed, there is a delay in the payments being posted to our internal system from the third party system, but we have confirmed with Sunrise (third party collector) that the account has been paid in full. As per my December **, 2015 conversation with [redacted], all of her concerns have been addressed and resolved. Please call me at ###-###-#### if you have any questions or would like to discuss this matter further. Sincerely, Tiela R[redacted] Customer Service Manager Petro Home Services ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Love Effron is stating that I agreed to purchase oil from them for the 2015/2016 winter season. I did not agree to this. I called them to check prices and gave them my personal information. They delivered oil to my house on Sep **, 2015 without my agreement. Now they say I am bound in a contract with them for 1 year.

I do not want an agreement with them. I will pay for the oil that was delivered and wish no further contact with them.Desired Settlement: I will pay for the current delivery. I will not pay fees associated with breaking a contract that I do not have with them. Love Effron will not deliver any oil to my address for the 2015/2016 winter season.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On January **, 2016 I received an oil delivery of 175 gallons at $2.799/gallon. On that very same day, they delivered oil to a friend of mine for $1.799/gallon. The daily oil price on that day was $1.45/gallon. Both my friend and I are on similar plans, smart pay, ceiling price of around $3.39/gallon. Understanding that they charge $.25/gallon for the "protection plan," they are unable to explain why the $.25/gallon is actually $1.00/gallon. They do not explain when you agree to the contract that you are not getting the ACTUAL daily rate for your delivery, but an inflated rate.

I have spoken with a number of customer service representatives who all feed me the same line about having to make money. The supervisor I spoke with admitted they offer a lower price for the first 2 years, then raise their prices.

They offered me a $50 credit (nowhere near the $175 difference in price for the delivery) to "keep me happy."Desired Settlement: I either want the actual daily cost for this delivery and all future deliveries during my contract term, or I wish to terminate my contract without the $800 cancellation fee. I understand a slightly higher price ($.25/gallon as stated) but not $1/gallon.

Business

Response:

February *, 2016 [redacted] We are in receipt of the correspondence relative to [redacted] and would like to address her concerns. [redacted] spoke with Faith on July *, 2015. At that time, [redacted] completed the recorded acceptance of a two year ceiling price plan including the terms and conditions of the program and a $799.00 early termination fee for cancellation prior to agreed term of the contract. I am pleased to advise that this matter was amicably resolved following a conversation with [redacted] on February *, 2016. [redacted] has agreed to continue the ceiling contract at this time. Please call me at [redacted] if you have any questions or would like to discuss this matter further. Sincerely, Tiela R[redacted] Customer Service Manager Petro Home Services [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The matter was not rectified amicably, but I cannot afford to break a contract in which it IS NOT clearly spelled out what the TRUE fees are for using the service. I could only listen to their circular logic for so long before I had to return to work. The representative was very friendly, but that does not change the fact that Love Effron needs to be more transparent in their explanation of the ceiling contract to customers BEFORE they agree. It is not 25 cents per gallon added to the cost of the fuel, but a MUCH higher rate depending on how long you have been a customer. The longer you have been a customer, the more you pay.I will remain a customer ONLY because I cannot afford to break the poorly worded contract.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 5/**/06 I contracted Love Effron to properly abandon existing under ground 550 gallon tank. The contract states exactly what steps are to be taken with the old tank. It also states that a certificate of abandonment will be issued. I paid Love Effron in good faith the agreed on amount, believing they completed the job. However, when I requested a re-issue of the certificate on 3/**/2013, after 4 more letters, the company finally told me they cannot issue the certificate because they sub-contracted the work to another company and they are not sure the work was in fact completed. They suggested I contract and pay another company to check my underground tank and issue a certificate.Desired Settlement: Love Effron needs to complete the job and issue the certificate of abandonment as promised. They agreed to do the full job and I paid them in good faith believing that they have completed it. If they cannot fulfill the contract they should reimburse the money paid so I can hire another company to complete the job.

Business

Response:

Dear Sir or Madam:

We are in receipt of the correspondence relative to [redacted] and would like to address his concern.

Mr. [redacted] is seeking us to re-issue a certificate regarding an underground storage tank abandonment which

we show as being completed in June, 2006. We are unable to provide a replacement ce1iificate at this time as

the records are no longer available for the service that was provided. Our company policy is designed

to ensure that we properly manage, store and maintain business records in an efficient

and cost effective manner while meeting all legal and regulatory requirement. This policy states that installation

books and records will be maintained for 5 years or for the length of the equipment

warranty. At this time, Mr. [redacted]'s request for re-issuance of a certificate is from a time period of 6 years previous.

We hope that we have addressed the concerns expressed in your letter. Please call me at ###-###-#### if you have

any questions or would like to discuss this matter further.

Sincerely,

Business

Response:

I have made several attempts to contact [redacted] by phone, leaving voicemails no less than four times over the last several weeks. In each of the messages left for [redacted], I have left my direct contact number and explained that I would like to resolve this to our mutual satisfaction, but have not heard from him at all.

[redacted] has requested a letter or certificate stating his tank abandonment was completed in 2006. Love Effron no longer has those records, and does not have the obligation to retain customer records indefinitely.

Although Love Effron has no obligation to issue another certificate, as a gesture of good will, We are willing to have an abandonment contractor visit the site, assess the work done and hopefully issue another certificate. We will incur that expense provided it is limited to that process.

However, in order for that process to be initiated, I need [redacted] to contact me to instruct us as to the tank location and approve access to the property.

I can be reached at [redacted] Please let me know if this is agreeable to all parties involved.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

This response assumes that the contractor designated by [redacted] does in fact visit the site and we receive the certificate as requested. If the contractor determines that the work has not been completed by Love Effron as agreed in our contract, I would need to reopen the complaint. I hope of course that it is not the case and that the only thing that is missing is the paperwork.

To set the record straight, I have indicated in all my correspondence with Love Effron that I require written communication. Hence I waited for the written response from [redacted] before I could contact him. Now that I have his written response and email address, I emailed him the dates and times I am available to meet with the contractor and show him the tank location. Also, while Love Effron may not have the records to indicate this, I have never received the certificate in the first place.

Sincerely,

I Have a fixed contract for oil with Love Effron. : at todays oil price I am paying more than $1.24 per gallon as of the rate on January *,2015. I have entered into a phone/ recorded contract SEPTEMBER 2014. I requested yesterday from Love Effron to listen, to the recorded agreement SEPTEMBER 2014, which I was allowed to listen to one of the phone recordings of three for the past three contracts. During the conversation with the caller/rep I had a option of two plans. Neither was explained in a appropriate for one to understand. We all understand what the word fixed means, the ceiling plan was not explained in full, all you hear in the recording is we expect prices to continue to rise and the ceiling plan is greater than the fixed rate. I previously spoke to a rep from Love Effron after them calling me on several different occasions where I told them I was uncomfortable entering into a contract due to the high rates. Several times I was told the rates are expected to go up.

I never had oil heat or entered into contracts prior to Love Effron, I feel the plans were not explained in clarity that one would understand and would like Love Effron to offer to reduce my home oil heating price from the rate I am locked in at $3.94 per gallon.

After speaking with several customer service rep's supervisors (yet, not able to speak to the [redacted]), states whe you became a new customer the various contracts came to you in the mail (I have the original mailing- not true, the package has no content in detail that explains plans.

Somfar, I cannot get them to reduce my high fixed rate of 3.92 per gallon for oil. If I refuse oil or cancel my contract, Love Effron states they will charge me $599.99, if not paid, they will take me to court and win. They have attorneys that handle such matters and a history of winning.