Initial Business Response / [redacted] (1000, 15, 2015/12/08) */ On Behalf of Love Hair Extensions this is to confirm that we pride ourselves on selling quality 100% Human hair extensions at a very competitive priceWe also offer a free touwith all installations made at our locationWe always recommend to our Clients to return for a free touafter two (2) weeks since initial installationBut unfortunately this esteemed Customer of ours never returned and only to hear about her complaints after a month through a third partyWe always strive to satisfy our Clients and we are here to listen and help to the best of our ability and expertiseUnfortunately it is our policy and more so industry policy which is posted right by our cash register that once Human hair extensions are sold, they can neither be refunded nor exchanged as this is a very highly hygienic commodityAt this moment we can only speculate, we don't know how this client treated her hairTherefore, we should not be held accountable once the hair leaves our store, however, as hair is our business, we always give as much information as possible to assist our Clients on taking care of their extensions Let us know if you require more information regarding this matter Thank you Regards, Edward (Director: LoveHair Extensions) Tel: [redacted] Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi there, they didn't hear about my complaint through a third partyI had messaged them on [redacted] and she than blocked meShe told me that I needed a touch up with in two months not weeksThese hair extensions ruined my hair, cutting it and causing matts in my headMy scalp he bruises on itI am not the only person tho has happened to from this ladyI think they would at least credit me the install price minimum I lost o much hair it was rediculous and had to pay another at a different place for them to fix my hit with completely different extensionNot satisfied at all !!!!
Initial Business Response /* (1000, 15, 2015/12/08) */
On Behalf of Love Hair Extensions this is to confirm that we pride ourselves on selling quality 100% Human hair extensions at a very competitive price. We also offer a free touch-up with all installations made at our location. We always...
recommend to our Clients to return for a free touch-up after two (2) weeks since initial installation. But unfortunately this esteemed Customer of ours never returned and only to hear about her complaints after a month through a third party. We always strive to satisfy our Clients and we are here to listen and help to the best of our ability and expertise. Unfortunately it is our policy and more so industry policy which is posted right by our cash register that once Human hair extensions are sold, they can neither be refunded nor exchanged as this is a very highly hygienic commodity. At this moment we can only speculate, we don't know how this client treated her hair. Therefore, we should not be held accountable once the hair leaves our store, however, as hair is our business, we always give as much information as possible to assist our Clients on taking care of their extensions.
Let us know if you require more information regarding this matter.
Thank you.
Regards,
Edward (Director: LoveHair Extensions)
Tel:[redacted]
Initial Consumer Rebuttal /* (3000, 17, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi there, they didn't hear about my complaint through a third party. I had messaged them on [redacted] and she than blocked me. She told me that I needed a touch up with in two months not weeks. These hair extensions ruined my hair, cutting it and causing matts in my head. My scalp he bruises on it. I am not the only person tho has happened to from this lady. I think they would at least credit me the install price minimum . I lost o much hair it was rediculous and had to pay another 400 at a different place for them to fix my hit with completely different extension... Not satisfied at all !!!!
Initial Business Response /* (1000, 5, 2016/04/14) */
Hair is considered intimate product that once purchased and installed cannot be returned. This is clearly posted on our store counter for every Customer's information. This particular Customer came browsed all the hair types we sell and ...
purchased hair of her choice which we happily installed at our store. She left happy and never complained about the quality of the hair. We gave her all the information to take care of her hair and in our mind and soul we had met our goal of always having a satisfied Customer. After 21/2 weeks, our esteemed customer came back furious asking for a refund. Her hair actually looked great and as we usually do, after two weeks of installation we recommend a re-touch. We offered a free re-touch which she refused [redacted] Regards, Edward
Initial Consumer Rebuttal /* (3000, 7, 2016/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was happy with the quality of the hair when I left the store. The extensions looked amazing. This is not my first or 2nd time having these same extensions in, so I took care of them as I usually do. [redacted]
Initial Business Response / [redacted] (1000, 15, 2015/12/08) */ On Behalf of Love Hair Extensions this is to confirm that we pride ourselves on selling quality 100% Human hair extensions at a very competitive priceWe also offer a free touwith all installations made at our locationWe always recommend to our Clients to return for a free touafter two (2) weeks since initial installationBut unfortunately this esteemed Customer of ours never returned and only to hear about her complaints after a month through a third partyWe always strive to satisfy our Clients and we are here to listen and help to the best of our ability and expertiseUnfortunately it is our policy and more so industry policy which is posted right by our cash register that once Human hair extensions are sold, they can neither be refunded nor exchanged as this is a very highly hygienic commodityAt this moment we can only speculate, we don't know how this client treated her hairTherefore, we should not be held accountable once the hair leaves our store, however, as hair is our business, we always give as much information as possible to assist our Clients on taking care of their extensions Let us know if you require more information regarding this matter Thank you Regards, Edward (Director: LoveHair Extensions) Tel: [redacted] Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi there, they didn't hear about my complaint through a third partyI had messaged them on [redacted] and she than blocked meShe told me that I needed a touch up with in two months not weeksThese hair extensions ruined my hair, cutting it and causing matts in my headMy scalp he bruises on itI am not the only person tho has happened to from this ladyI think they would at least credit me the install price minimum I lost o much hair it was rediculous and had to pay another at a different place for them to fix my hit with completely different extensionNot satisfied at all !!!!
Initial Business Response /* (1000, 15, 2015/12/08) */
On Behalf of Love Hair Extensions this is to confirm that we pride ourselves on selling quality 100% Human hair extensions at a very competitive price. We also offer a free touch-up with all installations made at our location. We always...
recommend to our Clients to return for a free touch-up after two (2) weeks since initial installation. But unfortunately this esteemed Customer of ours never returned and only to hear about her complaints after a month through a third party. We always strive to satisfy our Clients and we are here to listen and help to the best of our ability and expertise. Unfortunately it is our policy and more so industry policy which is posted right by our cash register that once Human hair extensions are sold, they can neither be refunded nor exchanged as this is a very highly hygienic commodity. At this moment we can only speculate, we don't know how this client treated her hair. Therefore, we should not be held accountable once the hair leaves our store, however, as hair is our business, we always give as much information as possible to assist our Clients on taking care of their extensions.
Let us know if you require more information regarding this matter.
Thank you.
Regards,
Edward (Director: LoveHair Extensions)
Tel:[redacted]
Initial Consumer Rebuttal /* (3000, 17, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi there, they didn't hear about my complaint through a third party. I had messaged them on [redacted] and she than blocked me. She told me that I needed a touch up with in two months not weeks. These hair extensions ruined my hair, cutting it and causing matts in my head. My scalp he bruises on it. I am not the only person tho has happened to from this lady. I think they would at least credit me the install price minimum . I lost o much hair it was rediculous and had to pay another 400 at a different place for them to fix my hit with completely different extension... Not satisfied at all !!!!
Initial Business Response /* (1000, 5, 2016/04/14) */
Hair is considered intimate product that once purchased and installed cannot be returned. This is clearly posted on our store counter for every Customer's information. This particular Customer came browsed all the hair types we sell and ...
purchased hair of her choice which we happily installed at our store. She left happy and never complained about the quality of the hair. We gave her all the information to take care of her hair and in our mind and soul we had met our goal of always having a satisfied Customer. After 21/2 weeks, our esteemed customer came back furious asking for a refund. Her hair actually looked great and as we usually do, after two weeks of installation we recommend a re-touch. We offered a free re-touch which she refused [redacted] Regards, Edward
Initial Consumer Rebuttal /* (3000, 7, 2016/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was happy with the quality of the hair when I left the store. The extensions looked amazing. This is not my first or 2nd time having these same extensions in, so I took care of them as I usually do. [redacted]