Love My Nurse Reviews (%countItem)
Love My Nurse Rating
Address: 1634 E Central, Wichita, Kansas, United States, 67214
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Stay away from this company! They will not take care of your loved ones as they should! We hired Love My Nurse for my grandma in-law who suffers from Dementia... If you voice concern about the care your loved one is getting Dee Dee will make excuses for the aids not doing their job and or blame their lazy work on the fact that they were only allowed to come out once a day 5 days a week due to Medicare... Megan, one of the aids will leave your loved one in dirty clothes and soaked depends and won't even attempt to bathe them because the mood they are in that day. Oh and she will bring her boyfriends kids with her to your house and let them sit outside in the car. So she will rush out of the house and won't take the time to care for your loved one because she is too worried about the kids in the car and the plans that she has! Which I feel is so unprofessional to bring kids or anyone to the house where you know you will be working (or should be working.) I just don't think that represents the company very well and doesn't show very good professionalism for Megan. Makes me question how often she was rushing off and not giving my grandma in-law the care she needed because she had kids in the car?! ...We also had Elizabeth an LPN come out 2 times a week to fill the pill container and call in refills when needed. Which she did a pretty good job of. But she will turn a blind eye if she comes over and sees your loved one in a soaked depends and or in dirty clothes and will continue to do her job filling the pill container and walk right out! She won't even attempt to help change your loved one and or call Megan (the aid she works close with) to let her know that she is needing cleaned up! Even though they communicate often by phone calls and texting! I would look elsewhere for care for your loved ones. I regret ever hiring them to "help" because all they did was cause more work for us and hassle than it was worth. You have been warned!
Ashley, we are sorry to hear you feel negatively about the care provided by Love My Nurse Home Health. We do provide services under the Medicare home health benefit and must provide services under their guidelines. A full copy of those guidelines can be found at *** which explains in great detail the scope of services for any Medicare Certified home health care agency. We do our best to provide patients and families with resources for support beyond the scope of our services that would require the financial assistance of family or friends. At times our staff respond to immediate and unforeseen needs of patients and are willing to do so outside their scheduled times but this is not always possible. We apologize if this was interpreted as being unprofessional but we do encourage our patients to seek these additional services when family or friends are unwilling to participate in caring for a loved one. We certainly hold our staff to a high standard and would expect you to, also. Again, we are sorry for your frustration in this situation. Several staff calls to resolve issues were not returned which makes it impossible to communicate if you are not willing to do so. We truly wish you the best of luck with caring for your family member- we know it is a difficult task.